Comfort Suites Rochester Henrietta University Area

Hotels
•
Comfort Suites
8 (534 reviews)
2085 Hylan Drive , Henrietta , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Quiet location
Good breakfast variety
Cons:
Loud noises
Need for renovations
Maintenance issues
Inconsistent food quality

Categories

Cleanliness
7.46
Cleanliness was mentioned positively, but some issues noted, like unkempt bathroom corners.
Service
8.93
Staff were described as helpful and friendly, providing good assistance when needed.
Location
8.97
Location was appreciated for being quiet and away from city hustle.
Room Quality
7.92
Room issues included broken furniture and unclean items, but mentioned good maintenance assistance.
Amenities
7.95
Some amenities were lacking, like breakfast options and game availability for guests.
Value for Money
6.91
Value perceived as low due to several maintenance and cleanliness issues.
Food and Beverage
7.46
Breakfast quality was inconsistent; some found it good while others criticized the options.
Overall Experience
8.43
Overall experience generally positive despite some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:06

Property Description

Convenient Location
Located in Rochester, New York, our hotel offers easy access to major interstates, making travel a breeze. Just a short drive from the airport, you'll find us in the heart of the action.

Comfortable Accommodations
Each guest room at Comfort Suites Rochester Henrietta University Area is thoughtfully equipped with modern amenities like a microwave, mini-fridge, and coffee maker. Stay connected with complimentary Wi-Fi and unwind in our indoor pool.

Exceptional Services
Start your day right with a delicious continental breakfast. Need to catch up on work? Our 24-hour business center has you covered. Plus, our friendly staff at the 24-hour front desk is always ready to assist you.

Experience convenience and comfort at Comfort Suites Rochester Henrietta University Area. Book your stay with us today!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 534 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 6.91
Food and Beverage: 7.46
Overall Experience: 8.43
E
Eric • family_with_children • us
10
2026-02-13 • via Nuitee
J
Jaclyn • family_with_children • us
5
Cons:

Didn’t have our reservation. Had to pay full price. Trying to get receipt for stay was a nightmare. After days of being told there was no record of me staying there I had called customer service and they were able to get me what I needed.

2026-02-13 • via Nuitee
A
Alicia • couple • ca
6
2026-01-26 • via Nuitee
W
Wellborn • solo_traveller • us
1
Pros:

Nothing

Cons:

I was there for like 5 days and the whole time I was there I couldn’t shower not 1 time and my bathroom I told them numerous times since the day I checked in that there was hair in my shower from whoever stayed there before me and asked them to clean it or move me to another room they didn’t do neither they wouldn’t move me to another room and kept telling me they will clean it and never did and then they charged my card twice and gone try to tell me I can’t stay there anymore cause it wasn’t paid for the worst experience I ever had at a hotel I will never go there again or recommend it for anyone to stay there

2026-01-20 • via Nuitee
S
Sofia • couple • us
10
2026-01-19 • via Nuitee
T
Theresa • family_with_children • us
7
Cons:

2 things
Sean the front desk was not friendly . I fell walking into the establishment. The concrete in front was sticking up and didn't notice and fell. I said to Sean that I fell out front he just shrugged his shoulders and never said anything .
Also they charged $5.00 for parking. Not sure why didnt have to do that before.

2026-01-19 • via Nuitee
O
Onalee Ann • family_with_children • us
2
Won’t stay here ever again
Pros:

Very dirty. Water from pool use always in elevator- husband walks with cane and very slippery. Shower slippery. Chairs in breakfast room really needed repairing, falling apart-material.

Cons:

Counter staff when we tried to check in said no and weren’t very helpful

2026-01-19 • via Nuitee
R
Ryan • family_with_children • us
6
Good for the night for a family
Pros:

Staff was very nice and accessible indoor pool.

Cons:

When we set up the reservation, it was for 6 people. We didn't have sheets or blankets for the sofa bed and had to go back out to to the desk to get more at bedtime for the kids since there was none in the room. Breakfast, what was there, was good but we were out there at 815 and most stuff was gone and not replenished even tho breakfast was until 9. Most TV channels were not functioning.

2026-01-19 • via Nuitee
M
Matthew • extended_group • us
1
For the amount of money I had to spend for a 2 night stay does not compare or equal to our stay
Pros:

Staff at the hotel were very kind and went out of their way to help and provide information

Cons:

KITCHEN: Not enough food to support the amount of people that were there for breakfast, several bins empty. Also almost every chair at the tables were very warn out and faded along with multiple tears, disgusting. Coffee ran out by 830am, again not enough coffee dispensers to provide quality to whom ever was there for breakfast.
ROOM: immediately the toilet was clogged and would not go down, nor flush adequately. Was provided a plunger at the front desk that was placed into a trash bag. Had to plunge toilet 14 times and still would not go down. Thankfully I was able tp get someone from maintenance to snake it, which answered the problem. Comforter on bed had what seem to b old blood stains on it, had to get a fresh one. Also one of the sheets had old stains on it. The bed was broken away from the frame it sat on allowing it to sag at the one corner. Carpet had multiple stains throughout room, and as well the entire building. Blinds wee re very hard to close and open. When first walked into the room my son noticed a small flag sitting on a sprinkler head above the TV. This flag was a antifa symbol.

2026-01-19 • via Nuitee
R
Richard • family_with_children • ca
7
Adequate for sleeping
Pros:

Roomy, clean

Cons:

No fan in bathroom, breakfast was poor

2026-01-19 • via Nuitee
D
Daniel • couple • us
9
2026-01-19 • via Nuitee
M
Mayra • couple • us
7
Average
Pros:

Average

Cons:

Hallways weren’t clean

2026-01-19 • via Nuitee
K
Kelly • family_with_children • us
1
2026-01-19 • via Nuitee
S
Saw Kalaya • extended_group • us
7
Pros:

Breakfast service is very good.

Cons:

Beside the bed of phone charger outlet is not working.

2026-01-19 • via Nuitee
A
Alexis • family_with_children • us
10
2026-01-19 • via Nuitee
M
Mike • family_with_children • us
10
Perfect
Pros:

Price and the breakfast

Cons:

Did got the shower to work

2026-01-18 • via Nuitee
J
Johnnie • family_with_children • us
3
Pros:

i did like the location was not far from where i needed to go the next day

Cons:

well people was running though the halls at 3 in the morning and slamming the doors it also was trash in the halls they also told me they do not except chime when i got there they need to put that on booking so people will know

2026-01-12 • via Nuitee
L
Leon • couple • us
1
2026-01-12 • via Nuitee
D
Dylan • couple • us
9
2026-01-09 • via Nuitee
F
Ferry • family_with_children • us
10
Pros:

Room was clean and nice. Staff was helpful and friendly.

2026-01-08 • via Nuitee