The Inn at Penn, A Hilton Hotel

Hotels
•
Hilton Hotels & Resorts
9 (455 reviews)
3600 Sansom Street , Philadelphia , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noisy lobby

Categories

Cleanliness
7.89
Several reviews mention issues such as filthy rooms and dirty towels.
Service
9.86
Positive mentions of friendly and helpful staff throughout several reviews.
Location
9.9
The location is frequently praised, especially for convenience to nearby attractions.
Room Quality
8.35
Some complaints about outdated facilities and small beds, but also mentions of comfort.
Amenities
8.88
Amenities are acceptable but some improvements needed as noted by guests.
Value for Money
9.34
Guests feel the hotel is expensive but worth it based on location and services.
Food and Beverage
7.89
Some negative feedback about missed items during breakfast and general dining experience.
Overall Experience
9.86
Overall a good impression from guests despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:48

Property Description

Luxurious Accommodation
Experience comfort and style at The Inn at Penn, A Hilton Hotel, just steps away from the University of Pennsylvania. Each room offers modern amenities like a flat-screen TV and plush bathrobes for a relaxing stay.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk, fitness center, and on-site restaurant at The Inn at Penn. With meeting facilities and on-site shops, everything you need is right at your fingertips.

Prime Location
Situated in the heart of Philadelphia, our hotel is near iconic landmarks such as the Liberty Bell and Philadelphia Museum of Art. Explore the city easily with the railway station just a short distance away.

Book your stay at The Inn at Penn, A Hilton Hotel for a memorable and seamless experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 58.80 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 455 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 7.89
Overall Experience: 9.86
C
Catherine • solo_traveller • us
8
It was fine and comfortable for my needs.
Pros:

I chose this hotel for it's location. Breakfast was very good, but expensive - it cost more than room service dinner. The hotel is outdated, but I am aware that renovations are going on. There was no one in the lobby when I arrived (in the afternoon) so I had trouble finding the check-in desk, which was 3 floors up.

Cons:

There were inconveniences due to construction (like finding where to go for check in). Signs on the lower lobby entrance would have been helpful.

2026-02-11 • via Nuitee
N
Natasha • family_with_children • us
9
2026-01-30 • via Nuitee
M
Matthew David • solo_traveller • au
8
2026-01-28 • via Nuitee
J
Jelena • solo_traveller • za
9
2026-01-27 • via Nuitee
S
Shannon • couple • us
8
Pros:

The location was great! Everyone greeted us with a smile, even with construction in lobby they figured out how to make it work with a smile

Cons:

Our ice machine was broken but that is such a small detail, otherwise it was great

2026-01-25 • via Nuitee
S
Susan • extended_group • us
10
2026-01-24 • via Nuitee
G
Graham • solo_traveller • gb
10
Good value and central location
Pros:

Good value and central location

Cons:

Nothing

2026-01-24 • via Nuitee
G
Gergana • solo_traveller • us
3
2026-01-20 • via Nuitee
C
Chris • couple • us
4
Cons:

The bed was TERRIBLE left with back pain

2026-01-19 • via Nuitee
B
BING • solo_traveller • us
8
2026-01-19 • via Nuitee
W
weibing • family_with_children • cn
9
2026-01-19 • via Nuitee
B
Bing • solo_traveller • us
9
2026-01-19 • via Nuitee
C
Carrie • family_with_children • us
9
Very convenient location to drop our daughter off at school. Staff is friendly and helpful.
Pros:

Location and staff

Cons:

The bed was extremely uncomfortable!

2026-01-19 • via Nuitee
J
Jaime • family_with_children • us
9
2026-01-19 • via Nuitee
L
Liliana • family_with_children • us
5
2026-01-19 • via Nuitee
K
Kelly • solo_traveller • us
10
2026-01-15 • via Nuitee
C
CAROLINA • solo_traveller • co
8
Pros:

Ubicación

Cons:

El desayuno, solo dos días hubo buffet, fruta muy básica

2026-01-15 • via Nuitee
K
Karen • couple • us
8
2026-01-11 • via Nuitee
C
Chrys • solo_traveller • us
4
Not good
Pros:

Location, food staff

Cons:

Needed 2 elevator rides to get to third floor. Fire alarm 2 days in a row at 730am WITHOUT compensation!!!

2026-01-06 • via Nuitee
M
Mohammad Fauzi • couple • my
10
excellent and relaxing
Pros:

location and staff so friendly and helpful

Cons:

the lobby and cafe always crowded and noisy

2026-01-06 • via Nuitee