The Inn at Penn, A Hilton Hotel

Hotels
•
Hilton Hotels & Resorts
9 (491 reviews)
3600 Sansom Street , Philadelphia , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noisy lobby

Categories

Cleanliness
7.89
Several reviews mention issues such as filthy rooms and dirty towels.
Service
9.86
Positive mentions of friendly and helpful staff throughout several reviews.
Location
9.9
The location is frequently praised, especially for convenience to nearby attractions.
Room Quality
8.35
Some complaints about outdated facilities and small beds, but also mentions of comfort.
Amenities
8.88
Amenities are acceptable but some improvements needed as noted by guests.
Value for Money
9.34
Guests feel the hotel is expensive but worth it based on location and services.
Food and Beverage
7.89
Some negative feedback about missed items during breakfast and general dining experience.
Overall Experience
9.86
Overall a good impression from guests despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:48

Property Description

Luxurious Accommodation
Experience comfort and style at The Inn at Penn, A Hilton Hotel, just steps away from the University of Pennsylvania. Each room offers modern amenities like a flat-screen TV and plush bathrobes for a relaxing stay.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk, fitness center, and on-site restaurant at The Inn at Penn. With meeting facilities and on-site shops, everything you need is right at your fingertips.

Prime Location
Situated in the heart of Philadelphia, our hotel is near iconic landmarks such as the Liberty Bell and Philadelphia Museum of Art. Explore the city easily with the railway station just a short distance away.

Book your stay at The Inn at Penn, A Hilton Hotel for a memorable and seamless experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 491 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 7.89
Overall Experience: 9.86
N
Naif • family_with_children • sa
9
2026-09-15 • via Nuitee
M
Manoela • couple • br
9
Confortável e com equipe muita prestativa
Pros:

Localização e conforto do quarto

Cons:

Não tenho nenhum ponto negativo, mas achei o custo alto

2026-09-12 • via Nuitee
N
Nana Adu • couple • gb
8
I paid with my international card. The hotel put on a hold and informed me this will be released between 5 to 10 busines
Pros:

Property was central

2026-09-09 • via Nuitee
E
Ezra • extended_group • br
8
Funcionários da recalcao ótimos especial atenção Victoria .
Pros:

Bom espaço

Cons:

Andar estava em obra e muito cheiro de obra e pouca janela

2026-08-27 • via Nuitee
M
Mutlu • couple • tr
7
I am sure the facilities will be better once the construction has finished
Pros:

The location was good. The rooms were spacey. The staff were friendly.

Cons:

There was continuous dust in the room. The dust was everywhere. That might be due to ongoing construction. Also there was dust on the floor that hasn’t been vacuumed for sometime.

2026-08-26 • via Nuitee
H
Hazel • couple • hk
7
2026-08-24 • via Nuitee
T
Teresa • solo_traveller • us
10
Pros:

Attended an event here and was fortunate enough to stay in the hotel how are you doing. The staff was super friendly and helpful to any of your needs.

Cons:

They had the AC so high I had to keep going outside to defrost 😆 I. Sure that is just me though.

2026-08-06 • via Nuitee
A
Anubhav • solo_traveller • gb
10
2026-08-02 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-07-23 • via Nuitee
B
Beth • couple • us
9
2026-07-19 • via Nuitee
G
Guido • solo_traveller • us
4
Way overpriced.
Pros:

Nice location, clean hotel.

Cons:

Breakfast was not included, despite a very expensive stay in a smallish small. Also the charge for the parking vallet was ridiculously high (>$60 for one night) and the store sold S. Pellegrino water bottles at $8 a piece, kind of absurd. The hotel is nice and has a good location, but the quality price ratio is bad.

2026-07-15 • via Nuitee
N
Nikoleta • couple • bg
10
2026-07-15 • via Nuitee
T
Tiffany • solo_traveller • us
10
Pros:

The hotel and staff were very nice! The room was very nice and staff were very accommodating.

Cons:

I have no complaints

2026-07-13 • via Nuitee
J
Jelena • solo_traveller • za
10
2026-07-07 • via Nuitee
M
Maryam Yaya • solo_traveller • ng
3
Inn at Penn, please see to it that my money is refunded asap.
Pros:

Location was great

Cons:

They took $250 as a security deposit and have failed to return it several weeks after I checked out. Absolutely no damage whatsoever to the property. My money is stuck in some bureaucratic limbo and the hotel is not doing enough to ensure that I get my money back. I am not happy at all.

2026-07-05 • via Nuitee
A
Amuh • solo_traveller • us
9
2026-06-29 • via Nuitee
F
Filipe • family_with_children • br
7
2026-06-25 • via Nuitee
R
Renee • solo_traveller • us
8
2026-06-19 • via Nuitee
Z
ZC • family_with_children • us
5
Uninspiring and overall meh
2026-05-29 • via Nuitee
D
Dustin • extended_group • us
10
2026-05-18 • via Nuitee