Extended Stay America Suites - Charleston - Airport

Hotels
•
Extended Stay America Suites
6.8 (491 reviews)
5045 N. Arco Lane , Charleston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Rude service experiences
Pest problems

Categories

Cleanliness
4.45
Multiple reviews highlighted cleanliness issues, including roaches and dirty facilities.
Service
8.45
Mixed reviews; staff were praised in some cases but criticized in others, leading to an average sentiment.
Location
8.45
Location received positive mentions, indicating it is a strong point for the hotel.
Room Quality
6.45
Some rooms were clean and comfortable but others had significant issues like infestations.
Amenities
6.45
Amenities were mentioned as lacking variety and quality, contributing to lower satisfaction.
Value for Money
6.95
Generally considered acceptable for the price, but some guests reported poor experiences affecting value.
Food and Beverage
5.95
Breakfast and food services received negative feedback regarding availability and quality.
Overall Experience
7.25
Overall experience reflects significant dissatisfaction among many guests despite some positive comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:21

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room at Extended Stay America - Charleston. Cook your own meals and feel at home during your longer stay.

Complimentary Amenities

Benefit from free WiFi, 24-hour front desk service, and free onsite parking at our N. Charleston hotel. We strive to make your stay comfortable and stress-free.

Convenient Grab-and-Go Breakfast

Start your day right with our complimentary grab-and-go breakfast, including a variety of options like breakfast bars, muffins, and hot cereal. Fuel up before exploring nearby attractions.

Book now to experience a comfortable and convenient extended stay at Extended Stay America - Charleston - Airport.

Important information:

Please note : Housekeeping service is only offered every 14 days. For stays of 14 nights or longer.

Please note : The provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.

Bed linen and towels are not included in the rate. Guests can rent them at the property for an additional fee or bring their own.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment, cash is not accepted.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.8
Based on 491 reviews
Cleanliness: 4.45
Service: 8.45
Location: 8.45
Room Quality: 6.45
Amenities: 6.45
Value for Money: 6.95
Food and Beverage: 5.95
Overall Experience: 7.25
W
Wilson • solo_traveller • us
1
2026-05-28 • via Nuitee
K
Kristi • solo_traveller • us
1
Wouldn’t recommend
Pros:

Nothing. Didn’t stay there.

Cons:

That they didn’t allow the stay. Still charged the full amount. Then when called to rectify was told the hotel was no longer managed by Extended Stay.

2026-05-28 • via Nuitee
P
Porsha • couple • us
9
2026-05-26 • via Nuitee
H
Hill • solo_traveller • us
8
Pros:

N/a

Cons:

N/a

2026-05-25 • via Nuitee
T
Theodore • solo_traveller • us
8
2026-05-22 • via Nuitee
T
Tinoco • couple • us
7
2026-05-18 • via Nuitee
D
Davis • couple • us
1
The hotel was not well cleaned. Our bedroom was dirty, carpet stains, bed was not made up. Someone Lego had just slept i
Pros:

Nothing but bad things about this place.

Cons:

Hotel Room was dirty, our bed was not made, stains in the carpet

2026-05-18 • via Nuitee
J
J Clancy • solo_traveller • us
8
Not bad
Pros:

It was quiet & comfortable.

Cons:

Tried to report that the fridge seemed to be leaking... puddle on floor... but no one could e found. Ordered pizza & put leftovers in fridge & noticed beer bottle sideways on the door--bottle only half full & that was what the puddle was from. Told the front desk about it the next morning & she said she would have it cleaned up, but it was still there when I got back from my day in the city.

2026-05-18 • via Nuitee
M
Ms. • solo_traveller • us
10
2026-05-16 • via Nuitee
R
Reginald • solo_traveller • us
1
Room over booked!!
Pros:

Staff was helpful.

Cons:

Room was not clean and bedding was not available, Room door lock was broken. I had to wait until maintenance arrived an hour later to retrieve my luggage from the old room to receive a different room 12am.

2026-05-15 • via Nuitee
M
Mary • solo_traveller • us
1
Disgusting, disgraceful to the public eye.
Pros:

There was mildew in the entire building and roaches everywhere. The toilet didn't flush. Refrigerator not cold. No pressure in the shower. Did not provide linens for the pull out couch. Staff were rude and unprofessional. I will never stay there again! Actually Iam disputing the charges.

Cons:

I didn't like anything about the place. Nothing but transit people living there. A resident stood outside and urinated in public. He should have been arrested!

2026-05-12 • via Nuitee
B
Bryant • solo_traveller • us
8
Pros:

The staff was amazing, I stayed there because I had to work 2:00 a.m. in the morning I needed a wake up call and the front desk came all the way to my room to knock on my door and they didn't stop knocking until I got up very very good hospitality

2026-05-11 • via Nuitee
C
Cheryl • couple • us
1
Awful, disgusting and concerning
Pros:

No front desk attendant at the desk when we arrived to check in prior to 6pm! We sat on a lobby couch waiting more than 10mins for an appearance of the front desk attendant helping another customer switch rooms to tell us she would be with us shortly! The couch was sticky and full of GLITTER

Cons:

While we waited a good while for the elevator for longer than normal with another guest who was obviously on some kind of substance said he he couldn’t take the stairs the night before without having to take a break… we are talking about only taking the stairs to the second floor!!!!!!
A hooker and an escort came off the elevator once the elevator opened!!!!
When we reached our floor there were two individuals sleeping in the hallway at the end of the hallway! I honestly thought they were grown ups on drugs but while we were checking out the room that recked of weed we heard screams as if someone was being asked to do things that didn’t agree with! After we found alternative stay solutions we exited the room and went to the front desk and said I wanted to cancel my reservation

2026-05-11 • via Nuitee
A
Armando • solo_traveller • co
6
2026-05-10 • via Nuitee
A
Ashley • family_with_children • us
5
It was okay. Not my favorite place to stay but was okay.
Pros:

I love it was right at Tanger. The bed was comfortable.

Cons:

The room had drawers broken. The kitchen was okay. The fridge was kind dirty.

2026-05-09 • via Nuitee
M
Marcus • solo_traveller • us
6
2026-05-09 • via Nuitee
P
Patterson • solo_traveller • us
2
Never again.
Pros:

Nothing

Cons:

The property was unappealing to the eye and congested with 18 wheelers at the entrance. The price I paid for the quality. Rooms smelled bad, the faucet is the tub leaked, the tub was rusty. THERE WERE ROACHES IN MY ROOM!!!

2026-05-08 • via Nuitee
M
Michael • family_with_children • us
1
The hotel was DISGUSTING AND NEED TO BE REMODELED AND CLEANED!!!
Pros:

Not A THING

Cons:

The ROACHES in the room!!!!!!

2026-05-06 • via Nuitee
L
Lisa • couple • us
6
2026-05-04 • via Nuitee
C
Chris • solo_traveller • us
1
Never Again
Pros:

I liked that it was close to aiirport and outlets.

Cons:

It is a full.or roaches. It was disgusting. There were roach bates out in the open but it didn't help. We kicked roaches the whole time. If not for the fact that we were broke (we were there for a family funeral and had to make due) we would have left. I had to bag up out clothes.. shake out out luggage and spray it with roach spray when we got home. The luggage is still outside bc im not comfortable bringing it inside..
I would not recommend staying here to anyone.

2026-05-03 • via Nuitee