Palace Hotel & SPA Termas do Bicanho

Hotels
6.9 (1036 reviews)
Rua João Henriques Foja De Oliveira , 41 , Soure , pt

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Calm atmosphere
Nice breakfast
Cons:
Poor service
Weak food quality
Accessibility issues

Categories

Cleanliness
6.61
Some comments on cleanliness were positive, but overall dissatisfaction with the condition was noted.
Service
6.58
Several reviews indicated service issues, such as staff being unhelpful or difficult to access.
Location
7.62
Generally seen as a good location but somewhat isolated.
Room Quality
8.07
Rooms were described as spacious and clean.
Amenities
8.1
Amenities like the thermal pool were well received, although other amenities had some shortcomings.
Value for Money
6.56
Some felt the price did not match the level of service and amenities provided.
Food and Beverage
5.61
Many expressed dissatisfaction with the breakfast and restaurant service.
Overall Experience
6.08
Experiences varied, with both positive and negative sentiments affecting the overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 09:05

Property Description

Luxurious Accommodation
Indulge in our air-conditioned rooms with free WiFi, flat-screen TVs, and stunning mountain views from your own balcony.

Relaxing Spa and Wellness Center
Unwind and rejuvenate at our on-site spa with a variety of treatments and services to pamper yourself during your stay.

Scenic Surroundings and Outdoor Activities
Explore the picturesque town of Soure and enjoy hiking amidst the beautiful natural landscape, creating unforgettable memories during your vacation.

To book your stay at Palace Hotel & SPA Termas do Bicanho, visit our website or call our 24-hour front desk for reservations.

Important information:

There is an additional charge to use the spa, wellness center, fitness center.

Access to the dynamic thermal pool, spa, and fitness center is by reservation only.

Children aged 3 years and below are not allowed to use the pool.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an available extra bed.
    People 4 years old and over stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 1036 reviews
Cleanliness: 6.61
Service: 6.58
Location: 7.62
Room Quality: 8.07
Amenities: 8.1
Value for Money: 6.56
Food and Beverage: 5.61
Overall Experience: 6.08
V
Veronese • family_with_children • it
10
2026-03-20 • via Nuitee
C
Campos • solo_traveller • pt
9
bom
Pros:

Estacionamento amplo, pequeno almoco top. sossego.

Cons:

o chuveiro nao tem porta, inunda a casa de banho toda

2026-03-19 • via Nuitee
A
Arnaud • couple • fr
8
2026-03-02 • via Nuitee
V
Veronica Isabel • family_with_children • pt
5
Não vale o dinheiro que custa
Pros:

A piscina termal é boa,mas nada de especial

Cons:

Cometeram vários erros connosco durante a estadia,desde esquecerem de reservar a mesa para o jantar,reserva essa que ,como tudo no hotel,foi pago no ato da reserva.
Esqueceram também de fazer a limpeza diária e tive que pedir papel WC porque fiquei sem...
Já pra não falar das massagistas que não falam português e ainda ficaram nas risadinhas fazendo piada sobre um problema de saúde visível que tenho.

2026-02-22 • via Nuitee
H
Hernani • family_with_children • br
8
Pros:

Funcionários muito atenciosos.
Acomodações muito boas e confortáveis.
Voltarei.

2026-01-30 • via Nuitee
V
Vieira • couple • pt
10
2026-01-26 • via Nuitee
S
Sara Filipa • couple • pt
10
Maravilhosa
Pros:

Pequeno almoço fantástico
Funcionários muito simpáticos e sempre muito atendidos os

2026-01-22 • via Nuitee
M
Miguel • couple • pt
8
2026-01-22 • via Nuitee
L
Loureiro • family_with_children • pt
10
Excelente
Pros:

Spa excelente, hotel muito acolhedor

2026-01-22 • via Nuitee
A
Ana • family_with_children • pt
10
Pros:

On a tout aimé. Ce fut l un des meilleurs hotels qu on ait fait au Portugal. Et les employés sont des amours. Bien évidemment qu on va revenir mais avec nos enfants très prochainement.

Cons:

Juste un meating d un groupe qu il y avait sur place. Trop bruyants.

2026-01-19 • via Nuitee
T
Toni • family_with_children • fr
7
2026-01-19 • via Nuitee
A
André • family_with_children • pt
10
Hotel ideal para repor energias!
Pros:

Hotel no local sossegado para descansar, zona envolvente propícia a bons passeios de fim de tarde. Pequeno almoço revigorante.

2026-01-19 • via Nuitee
G
Gabriela • couple • fr
7
Pros:

La chambre était correcte et l’hôtel est calme, ce qui permet de se reposer. J’avais demandé une décoration spéciale avec des pétales et une bouteille de champagne, et cela a été parfaitement respecté. C’était très mignon et nous avons beaucoup apprécié.

Cons:

Pour un hôtel 4 étoiles, la propreté n’es pas clean notamment dans les espaces communs (couloir, ascenseur etc…)et lors du petit-déjeuner (aucune étiquette sur les aliments ou boissons). De plus, la partie SPA n’est pas incluse dans la nuitée, ce qui n’est pas clairement précisé. Nous avons dû payer un supplément, mais ni le hammam ni le sauna n’étaient disponibles (éteints), ce qui est très décevant quand tu prends un hôtel SPA !
En gros le standing général ne correspond pas vraiment à un hôtel 4 étoiles.

2026-01-19 • via Nuitee
F
Fernanda Marques Cunha • family_with_children • pt
10
2026-01-18 • via Nuitee
M
Marco • solo_traveller • pt
1
Cons:

O atendimento na recepção por parte da funcionária foi decepcionante, falta de profissionalismo e de uma arrogância extrema, ao ponto de cancelar-mos o check-in.
Nesse mesmo momento o dinheiro foi nos devolvido, mas posteriormente cobraram no cartão de crédito indicando ao Booking falta de comparência.
Apesar de não terem tacto para com o cliente ainda cobram indevidamente aquilo que não estaria no direto deles, fiz uma reclamação ao Booking que dizem que essa cobrança apesar de não estar correcta fica por opção do hotel e não do Booking.

2025-12-29 • via Nuitee
D
Daniela • family_with_children • pt
8
Calma e tranquila.
Pros:

O espaço do hotel é incrível. Quartos muito espaçosos, bem como os wc e todos o espaço do hotel em si. Spa e terna de fácil acesso, sem condicionante de tempo. Disponibilizava de jantar no hotel, o que facilitou a dinâmica do dia. Zona de brincar para crianças. Funcionários muito prestáveis e simpáticos.

Cons:

A cama não era muito confortável. O pequeno-almoço foi escolhido no dia anterior através do preenchimento das nossas preferências. Ficamos apenas uma noite, mas imagino se ficássemos uma semana se teríamos que comer todos os dias o mesmo. Compreendo que nesta altura a afluência seja menos, mas acho que seria benéfico um pequeno almoço estilo buffet.

2025-12-22 • via Nuitee
M
Marco • family_with_children • es
10
Pros:

El espá

2025-12-21 • via Nuitee
C
Carlos • family_with_children • pt
10
Pros:

Tudo

2025-12-15 • via Nuitee
A
antonio • couple • pt
6
para esquecer!
Pros:

tamanho do quarto

Cons:

Do serviço,desde o peq.almoço,muito fraco,pouco variadoe sem reposição apartir das 10 h !
Jantar(2) tambem muito fraco (comida sem qualidade).
Tudo era pago no ato (sem possibilidade de por a conta no quarto) !

2025-12-09 • via Nuitee
C
Carlos • couple • pt
9
2025-12-09 • via Nuitee