Hotel Shu

Hotels
7.5 (317 reviews)
Shinjuku-ku, Tomihisa-cho, 16-18 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean and well-maintained
Cons:
Poor service
Lack of amenities

Categories

Cleanliness
7.25
Some guests mentioned cleanliness positively, but there were complaints about the state of the bedding and overall cleanliness.
Service
6.75
Guests experienced issues with getting keys and minimal staff interaction leading to frustration.
Location
9.25
Multiple reviews highlighted the excellent location close to amenities and attractions.
Room Quality
7.75
Mixed reviews; while some liked the apartment, issues with space and comfort were noted.
Amenities
7.25
Some amenities were appreciated, but several were mentioned as lacking (e.g., hair dryer, drying provisions).
Value for Money
5.75
A few guests commented that the price did not match the quality received.
Food and Beverage
8.25
No specific comments on food services, but general positives about nearby dining options.
Overall Experience
7.75
Overall experiences varied, suggesting a mix of good location and significant service/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:38

Property Description

Luxurious Accommodation with Private Balconies:
Hotel Shu in Tokyo offers 3-star accommodation with private balconies, providing a touch of luxury and a perfect spot to unwind after a day of exploring the city.

Modern Amenities for Comfort:
Each unit at Hotel Shu is equipped with air conditioning, a fridge, a microwave, and a kettle, ensuring that guests have all they need for a comfortable stay. The private bathrooms come with a hot tub and complimentary toiletries, adding a touch of luxury to your experience.

Convenient Location near Major Attractions:
Situated just minutes away from popular landmarks such as Genkyoji Temple and Tokyo Toy Museum, Hotel Shu offers easy access to the city's attractions. With the bustling city centre only a short distance away, guests can immerse themselves in the vibrant Tokyo scene.

Book your stay at Hotel Shu now to experience comfort, luxury, and convenience in the heart of Tokyo.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 317 reviews
Cleanliness: 7.25
Service: 6.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 8.25
Overall Experience: 7.75
B
Burak • couple • de
9
2026-02-12 • via Nuitee
C
Chia Cheng • couple • tw
7
2026-02-09 • via Nuitee
高島 • couple • jp
7
2026-01-28 • via Nuitee
J
jenna • couple • au
10
very cozy, would stay here again
Pros:

we got a very spacious room and we’re very happy with the facilities and location!

Cons:

n/a

2026-01-27 • via Nuitee
S
saarco777 • solo_traveller • il
10
2026-01-26 • via Nuitee
M
Mercedes • couple • es
8
2026-01-26 • via Nuitee
H
Hayri • couple • tr
10
2026-01-24 • via Nuitee
E
Ellen • extended_group • gb
10
2026-01-22 • via Nuitee
K
Kevin • extended_group • au
4
Expensive for what you paid for. Only thing that was good was the location
Pros:

Location

Cons:

Everything else

2026-01-20 • via Nuitee
N
Nanako • couple • jp
9
2026-01-20 • via Nuitee
I
Isabella • couple • dk
8
Pros:

La posizione era perfetta vicino alle fermate della metro e al supermercato

Cons:

Purtroppo il nostro soggiorno non è stato completamente positivo. Solo il giorno prima della partenza ci siamo accorti che nel letto dove dormiva il mio ragazzo era stato morso ripetutamente da cimici dei letti: aveva le gambe piene di segni due giorni prima della partenza che si sono poi gonfiati, con forte prurito. Scoprire una situazione del genere a fine soggiorno è stato ancora più frustrante e preoccupante.
Riteniamo che la struttura necessiti di una pulizia profonda e di un controllo accurato dei letti, dei materassi e della biancheria, perché un problema di questo tipo è inaccettabile e compromette la sicurezza e il benessere degli ospiti. Ci auguriamo che vengano presi provvedimenti seri per evitare che accada ad altri.

2026-01-20 • via Nuitee
F
Francesca • family_with_children • it
10
Pros:

Ho adorato sin da subito il mio piccolo appartamentino, super pulito, con tutti i comfort, lavatrice, cucina, doccia grandissima con possibilità di asciugare i vestiti. La zona è molto silenziosa quindi ho dormito profondamente, a due minuti a piedi vi troverete nel quartiere di shinjuku ( uno dei quartieri più attivi di Tokyo) e si trovano tutti i servizi di cui si ha bisogno. 7 eleven, ristoranti, farmacia, pub, disco, bar… Tutto. A 10 minuti a piedi si ha la metro che unisce metro verde, marrone, rossa e forse anche blu. Quindi si può andare dovunque in maniera super semplice. Tornerò sicuramente!

Cons:

Non ho mai incontrato nessuno dello staff, ma super presenti su Booking

2026-01-19 • via Nuitee
R
Rieko • extended_group • jp
5
キッチンを利用していない人は清掃代金は不要だとおもいます。
Pros:

駅から近いのと、近くにスーパーがあるのが便利

Cons:

清掃代金を、4,000円払っているレベルの清潔さは無い
残念。
スリッパもパジャマもない。

2026-01-19 • via Nuitee
U
ueyama • family_with_children • jp
7
とてもくつろげ満足でした
Pros:

清潔で近くにコンビニやお店があるので助かりました

Cons:

部屋のメールボックスのダイヤルを合わせてもキーが取り出せなかった事､ベルを鳴らしてもスタッフの方が出て来なかった
格安のせいか､歯ブラシと部屋着が無く歯ブラシはコンビニで買いました､無い事をブログにて知らせて欲しいです

2026-01-19 • via Nuitee
Q
QING • couple • cn
10
2026-01-19 • via Nuitee
M
Maysun • family_with_children • sa
8
2026-01-19 • via Nuitee
美保子 • family_with_children • jp
7
次回使用時には今回のことを踏まえればいいホテル
Pros:

周辺が静か　朝食　夕食事欠かない　清潔　内装オシャレ　傘☂️がいっぱい用意してある
湯沸かしポットでなくケトルが⭕️
鍵🔑の受け渡しが簡易だが　便利であった

Cons:

トイレ　洗面用のタオル　パジャマがない
風呂のシャワー　温水の切り替えが悪い　
換気扇が回りすぎ　すべて消したが寒かった

2026-01-19 • via Nuitee
E
Edward • family_with_children • us
5
Pros:

Location, is very close to everything.

Cons:

Is list it as a hotel, and is not. Is more like an Airbnb.

2026-01-19 • via Nuitee
C
Carlos • family_with_children • br
6
Pros:

Location is great. The room is quite small, but has everything you need inside.

Cons:

It’s advertised as a hotel, but it’s not. It’s an Airbnb, with no cleaning service, no reception and of course, without the possibility to keep your luggage after checking out.

2026-01-19 • via Nuitee
N
NOZOMI • couple • jp
7
2026-01-19 • via Nuitee