Hotel Shu

Hotels
7.5 (340 reviews)
Shinjuku-ku, Tomihisa-cho, 16-18 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean and well-maintained
Cons:
Poor service
Lack of amenities

Categories

Cleanliness
7.25
Some guests mentioned cleanliness positively, but there were complaints about the state of the bedding and overall cleanliness.
Service
6.75
Guests experienced issues with getting keys and minimal staff interaction leading to frustration.
Location
9.25
Multiple reviews highlighted the excellent location close to amenities and attractions.
Room Quality
7.75
Mixed reviews; while some liked the apartment, issues with space and comfort were noted.
Amenities
7.25
Some amenities were appreciated, but several were mentioned as lacking (e.g., hair dryer, drying provisions).
Value for Money
5.75
A few guests commented that the price did not match the quality received.
Food and Beverage
8.25
No specific comments on food services, but general positives about nearby dining options.
Overall Experience
7.75
Overall experiences varied, suggesting a mix of good location and significant service/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:38

Property Description

Luxurious Accommodation with Private Balconies:
Hotel Shu in Tokyo offers 3-star accommodation with private balconies, providing a touch of luxury and a perfect spot to unwind after a day of exploring the city.

Modern Amenities for Comfort:
Each unit at Hotel Shu is equipped with air conditioning, a fridge, a microwave, and a kettle, ensuring that guests have all they need for a comfortable stay. The private bathrooms come with a hot tub and complimentary toiletries, adding a touch of luxury to your experience.

Convenient Location near Major Attractions:
Situated just minutes away from popular landmarks such as Genkyoji Temple and Tokyo Toy Museum, Hotel Shu offers easy access to the city's attractions. With the bustling city centre only a short distance away, guests can immerse themselves in the vibrant Tokyo scene.

Book your stay at Hotel Shu now to experience comfort, luxury, and convenience in the heart of Tokyo.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 340 reviews
Cleanliness: 7.25
Service: 6.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 8.25
Overall Experience: 7.75
B
Batmunkh • solo_traveller • jp
6
Pros:

Facility is good. There are all necessities to stay and cook.

Cons:

Cleaning is not good. It is dusty and dirty, even they said we do clean. Maybe cleaning staff need to increase cleaning quality. Also, AC is not good, just flows straight, so a bit cold. I couldn't change the flow direction using remote controller.

2026-03-26 • via Nuitee
M
M • extended_group • au
6
Cons:

There was never anyone at reception. Anyone could walk into the building no security doors. We had problems getting our room keys and I found staff. She told us our booking isn’t for today only tomorrow. I then showed her my booking and she actually ran away and never came back. The showers were hard to use and often only sprayed water on the floor. The twin room was very small and had no where to open a suitcase. I had to talk to booking.com a lot to arrange my other room key. Was very frustrating I couldn’t have help on site

2026-03-21 • via Nuitee
T
TAKAKI • couple • jp
10
2026-03-19 • via Nuitee
H
Hannah • couple • au
10
Comfort in the heart of Shinjuku
Pros:

Such a great apartment. Super convenient location, clean apartment and so comfortable. Washing machine was a huge bonus. It was a huge apartment for Tokyo too.

Cons:

No secure baggage storage

2026-03-16 • via Nuitee
M
Marvin • couple • de
9
2026-03-14 • via Nuitee
L
Lili • solo_traveller • jp
3
全体的にとても残念な滞在でした。
Pros:

なし。

Cons:

部屋のエアコンの温度が上げられず、とにかく寒かったです。布団もとても不快でした。部屋の鍵は郵便受けに探すのに苦労しましたし、スタッフが常駐しておらず、対応してくれる人もいませんでした。

2026-03-14 • via Nuitee
蕭 • couple • tw
9
2026-03-14 • via Nuitee
Y
Yuan Ching • couple • tw
6
Pros:

地點與價格非常優秀。

Cons:

床墊舒適度與整潔度有很大的進步空間，沒有安全的行李存放地點。

2026-03-13 • via Nuitee
S
SELINA • couple • au
10
Great location, great apartment
Pros:

Clean and in a great location

2026-03-10 • via Nuitee
静 • couple • jp
10
コスパ良くいいホテルに泊まれたと思う
Pros:

施設も綺麗で、いつでも出入りができるところ

Cons:

最初のポストの位置が分かりづらかったところ

2026-03-10 • via Nuitee
M
Mark • couple • au
7
Cons:

There were no instructions in English for the hot water system

2026-03-09 • via Nuitee
H
Hiromitsu • couple • jp
4
ビジネスホテルのイメージで行ったので現実は想定外
Cons:

原因のわからない音が聞こえて睡眠不足
メールボックスの場所の説明がない

2026-03-01 • via Nuitee
S
Sumito • solo_traveller • jp
8
2026-02-28 • via Nuitee
辺 • couple • jp
6
2026-02-27 • via Nuitee
N
Nanako • couple • jp
9
また利用したいです
Pros:

連泊にはかなりいいホテル。新宿で遊んだ後に歩いて帰れる距離。禁煙で周りも静か

Cons:

乾燥がひどいので加湿器があればありがたい。全身鏡が欲しい

2026-02-26 • via Nuitee
M
Maxime • solo_traveller • ca
7
2026-02-25 • via Nuitee
J
JI • couple • kr
10
2026-02-22 • via Nuitee
S
Shane • couple • au
9
2026-02-22 • via Nuitee
B
Burak • couple • de
9
2026-02-12 • via Nuitee
C
Chia Cheng • couple • tw
7
2026-02-09 • via Nuitee