Hotel Shu

Hotels
7.5 (358 reviews)
Shinjuku-ku, Tomihisa-cho, 16-18 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean and well-maintained
Cons:
Poor service
Lack of amenities

Categories

Cleanliness
7.25
Some guests mentioned cleanliness positively, but there were complaints about the state of the bedding and overall cleanliness.
Service
6.75
Guests experienced issues with getting keys and minimal staff interaction leading to frustration.
Location
9.25
Multiple reviews highlighted the excellent location close to amenities and attractions.
Room Quality
7.75
Mixed reviews; while some liked the apartment, issues with space and comfort were noted.
Amenities
7.25
Some amenities were appreciated, but several were mentioned as lacking (e.g., hair dryer, drying provisions).
Value for Money
5.75
A few guests commented that the price did not match the quality received.
Food and Beverage
8.25
No specific comments on food services, but general positives about nearby dining options.
Overall Experience
7.75
Overall experiences varied, suggesting a mix of good location and significant service/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:38

Property Description

Luxurious Accommodation with Private Balconies:
Hotel Shu in Tokyo offers 3-star accommodation with private balconies, providing a touch of luxury and a perfect spot to unwind after a day of exploring the city.

Modern Amenities for Comfort:
Each unit at Hotel Shu is equipped with air conditioning, a fridge, a microwave, and a kettle, ensuring that guests have all they need for a comfortable stay. The private bathrooms come with a hot tub and complimentary toiletries, adding a touch of luxury to your experience.

Convenient Location near Major Attractions:
Situated just minutes away from popular landmarks such as Genkyoji Temple and Tokyo Toy Museum, Hotel Shu offers easy access to the city's attractions. With the bustling city centre only a short distance away, guests can immerse themselves in the vibrant Tokyo scene.

Book your stay at Hotel Shu now to experience comfort, luxury, and convenience in the heart of Tokyo.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 358 reviews
Cleanliness: 7.25
Service: 6.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 8.25
Overall Experience: 7.75
R
Ryley • solo_traveller • ca
5
2026-05-16 • via Nuitee
K
Kirstie • couple • au
10
Fantastic stay small room but enough for me and my 16 yr old son to end our day in . Great shower and bathroom. Small st
Pros:

Great spot close to everything , and very quiet

Cons:

The beds were a little hard may just be a cultural thing

2026-05-16 • via Nuitee
F
franck • couple • fr
3
Pros:

Emplacement mais manque de confort

Cons:

Nous n avons pas eu d eau chaude pendant tout le séjour . Aucun manuel d utilisation et aucune personne vers qui se tourner . Nous avons pris des douches glacées ce qui est anormal . Je demande une compensation financière

2026-05-14 • via Nuitee
C
Clarke • solo_traveller • ca
10
2026-05-14 • via Nuitee
H
Hideki • couple • jp
7
2026-05-10 • via Nuitee
F
Florence • family_with_children • gb
9
Pros:

Staff was very welcoming and polite

2026-05-02 • via Nuitee
A
Aleksei • couple • id
6
IT IS NOT A HOTEL
Pros:

IT IS NOT A HOTEL. Bath; washing machine in room were ok.

Cons:

IT IS NOT A HOTEL. No one at the reception desk. No cleaning, noisy, small beds.

2026-04-28 • via Nuitee
K
Kohei • couple • jp
8
2026-04-27 • via Nuitee
K
Kerrianne • couple • au
6
A great hotel, and convenient to all we needed.
Pros:

The room was a decent size and the beds and bedding was comfortable. Access to our room via messaging was easy. It was fantastic that this room had a washing machine, as it was a half way point of our trip and we did washing that all dried perfectly before continuing our journey.

Cons:

It's not a dislike, however, having someone at the hotel desk is often very handy for additional questions or requests.

2026-04-25 • via Nuitee
K
Keith • solo_traveller • gb
7
Hotel Shu
Pros:

Room was ok, the area very quiet so we could sleep easily. There is a washing machine for use & a pole over the bath to dry clothes. Tv in the lounge area but only 1 chair. Good instructions for getting key.

Cons:

Bed very hard. Only 2 bath towels which are not replaced no matter how long your stay. Guests must be out of room by 10am.

2026-04-22 • via Nuitee
F
Ffion • couple • gb
9
2026-04-21 • via Nuitee
Z
Zuzanka • solo_traveller • ch
3
Pros:

Gute lage

Cons:

Kein Ladekabel zur Verfügung nur ein Powerbank gegen Gebühr. Nach wlan password musste wir suchen und unterkunft schreiben.

2026-04-16 • via Nuitee
G
Gustav • solo_traveller • se
8
2026-04-15 • via Nuitee
K
Kelly • solo_traveller • au
9
Pros:

Great set up, great location. Easy check in and out.

Cons:

Bed was extremely hard.

2026-04-14 • via Nuitee
J
Jennifer • couple • au
8
2026-04-13 • via Nuitee
C
Cloé • couple • fr
10
2026-04-13 • via Nuitee
N
Niamh • couple • ie
6
2026-04-09 • via Nuitee
D
David • couple • gb
8
Good accommodation, spacious, well equipped and quite with firm beds
Pros:

It was quiet, 15 min to Shinjuku. Local convenience shops and supermarket nearby. Subways nearby. Clean, spacious for Japan, washing machine and drying room. Easy to find and good communication.

Cons:

It's not manned, so email communication, but effective. Bed are a little too firm and we have a firm bed.10am check out a little early and 11am would be better. Luggage storage is in the foyer, so not secure. Slightly expensive when compared to accommodation on rest of Japan trip. That could be the area though.

2026-04-07 • via Nuitee
T
TAIGA • couple • jp
1
2026-04-05 • via Nuitee
K
Karen • solo_traveller • jp
10
2026-04-04 • via Nuitee