Solea Palm Resort Mactan

The single lane going to the parking lot

The place was a little dated and starting to be a bit run down. The beach had tons of jellyfish and sea urchins. There was a lack of guard rails at the stairs going into the pool.

Furnishings and fixtures in common areas were clearly worn and looked tired. We were initially unhappy because we wanted a more relaxed resort vibe but once we accepted that this was a family resort (tons of Korean, Chinese, Japanese and local families), we were fine. Heads up, conversations in corridors carry loudly into your room! The beach was also a bit of a disappointment. This was an artificial dolomite beach with a steep incline so not really good for kids and swimming in general. There were also lots of flies specially in the main dining area. Doesn´t bode well for cleanliness.

Kamer niet in hotel zelf maar ergens in een gebouw achteraf. Hadden een tijdje geen water voor douchen en wc e.d. niet echt schoon en maar 2 handdoeken op kamer voor 2 personen. Prijs/ kwaliteitverhouding niet in verhouding.

We encountered several room and facility issues during our stay, as our experience did not match what was advertised during our booking.
1. Room 581 shower was not functioning properly with only very small amount of water coming out, handwashing area was clogged, toilet water kept flushing continuously which was disturbing.
2. When i booked indicated free meals as part of genius member level 2 however upon check-in, we were informed that the meals were not part of the package
3. Inflatable pool, which was one of the main reasons we chose this hotel, was not accessible for booking.com reservations only available for direct to Solea booking. During booking, it only stated that its unavailable due to maintenance last Sep17. During our stay, we noticed that its actually available but only who booked directly through hotel’s apps not through Booking.com. This condition was not disclosed the booking process and very misleading.

Il faut savoir que c'est un Resort très familial, il y a beaucoup d'enfants.

The resort had some needed repairs to do. The roof over the dining area needed to be replaced in some areas & the men's bathroom had 2 of the 3 toilets non functioning by the time we left.

You need a ticket for everything when it comes to the fun with the pool at you need a life jacket to the floating thing at the pool but the water is not deep

During our stay, only one elevator was working. It was taking too long for us to wait for the working elevator so we had to take the stairs going down and up.

フロントさんとのコミュニケーションが思うようにとれませんでした。(英語が通じる通じない以前に…)リクエストした事が通らなかったり(ティッシュの補充をお願いしたが、何度もトイレットペーパーが来たり遅かったり。)待っている客に対してのフロント人数が足りなかったり、メールのやりとりがスムーズではなかったり。忙しいのは重々承知なのですが、上記のようにちょっと思うところがありました。すみません。

The furniture in the smoking area could use some repairs, but it's not a major inconvenience.