Holiday Inn Express & Suites Richburg by IHG

Hotels
•
Holiday Inn Express
8.7 (530 reviews)
3190 Commerce Drive , Richburg , US
+1 803-789-9000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many reviews)
Hotel described as clean and well-maintained
Convenient location near highway and restaurants
Coffee available after breakfast / pancake maker available
Staff assisted proactively (booking.com error, warm greetings)
Cons:
Breakfast quality frequently criticized (cold, bad eggs, watery gravy, doughy pancakes)
Price perceived as high for what was offered
Room issues: bed too high for handicapped guest, uncomfortable chairs
Housekeeping issues: shower buildup in corners, one report of a bug
Occasional water temperature problems and security concerns reported

Categories

Cleanliness
8.3
Generally reported as clean and well-maintained (several guests said the hotel was very clean), though a few reviews noted shower buildup in corners and one report of seeing a bug.
Service
10
Consistently praised across reviews: staff described as friendly, welcoming, helpful, went above and beyond, and assisted with booking errors; multiple explicit 'awesome' comments.
Location
9.4
Convenient location mentioned (easy access to the highway and restaurants nearby) and no significant negatives about location.
Room Quality
8.2
Rooms were generally comfortable and functional (quick clean, everything worked), but there were isolated issues: bed height was too high for a handicapped guest, some furniture/chairs uncomfortable, and at least one report of problematic water temperature.
Amenities
9
Basic amenities like coffee (available after breakfast) and pancake maker were noted and appreciated; bottled water was offered when needed. Some amenity-related feedback tied into breakfast quality.
Value for Money
7.5
Several guests felt the room price was high relative to what was provided, with explicit comments that price was 'too high' and breakfast quality did not match expectations for the price.
Food and Beverage
7.2
Multiple complaints about breakfast quality: cold food, eggs and gravy reported as poor, pancake maker produced undercooked/doughy pancakes for some; a few positives (bacon, some pancakes, coffee) but overall food sentiment is negative-to-mixed.
Overall Experience
10
Overall guest experience leaned positive — many called it very comfortable, praised staff and cleanliness, and several said they would return or recommend — despite isolated issues with breakfast, room quirks, and security concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Modern Amenities
Holiday Inn Express & Suites Richburg offers free WiFi and in-room coffee machines for your convenience. Stay connected and caffeinated throughout your stay.

Relaxation and Entertainment
Unwind by the outdoor swimming pool, grab a snack at the in-house bar, or socialize in the shared lounge. Enjoy a mix of leisure and social activities during your visit.

Convenience and Service
With a business center, vending machines, and a 24-hour front desk, we ensure all your needs are met promptly. Our staff is dedicated to making your stay seamless and enjoyable.

Book your stay at Holiday Inn Express & Suites Richburg for a blend of modern comfort and attentive service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 530 reviews
Cleanliness: 8.3
Service: 10
Location: 9.4
Room Quality: 8.2
Amenities: 9
Value for Money: 7.5
Food and Beverage: 7.2
Overall Experience: 10
W
William • couple • us
10
Very comfortable
Pros:

Service was great

Cons:

Nothing

2026-10-24 • via Nuitee
R
Robert • extended_group • us
4
Pros:

My husband and my sister said that the breakfast was good. I can't eat anything from the bar because I have gluten and dairy allergies. So I had an apple and peanut butter.

Cons:

we were put into 2 different rooms, and neither had cold water. At first we were told that the cold water ran out. Then we were told that you were experiencing issues with the cold water. We were also told that we could have bottled water so we could brush our teeth. The water was very hot. I am surprised that someone didn't get scalded.

2026-10-23 • via Nuitee
E
Ervin • solo_traveller • us
10
2026-10-20 • via Nuitee
E
Ervin • solo_traveller • us
10
2026-10-20 • via Nuitee
E
Ervin • solo_traveller • us
7
2026-10-20 • via Nuitee
Q
Quanteshio • couple • us
10
Pros:

Amazing staff

Cons:

NA

2026-10-12 • via Nuitee
M
Marty • solo_traveller • us
9
Pros:

Great hospitality

2026-09-10 • via Nuitee
J
Jakequlin • couple • us
8
2026-09-07 • via Nuitee
R
Roy • couple • us
9
Had a restful night
Pros:

Staff very friendly. Hotel was clean and in great condition. Food was good.

2026-09-06 • via Nuitee
W
Walters • extended_group • us
1
Nasty
Pros:

the breakfast was cold and nasty

Cons:

The room and the breakfast

2026-09-05 • via Nuitee
W
William • couple • us
10
Friendly staff!!!!!!!!!!!!!!!!!!!!!!!!!
Pros:

AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons:

The bed was too high, my husband is handicapped, it was extremely hard to get in it.

2026-09-01 • via Nuitee
A
Anyowyn • couple • us
10
I loved the hotel. Easy to highway. Restaurants close by. Great experience. I will return.
Pros:

Breakfast was okay. The pancake maker is too fast they tasted doughy. Not fond of box eggs but it was ok. I loved the fact that coffee was available after breakfast.

Cons:

Not enough security. I felt like I was being watched by other guest. The movements was questionable.

2026-08-29 • via Nuitee
M
Marvin • couple • us
9
Very good
Pros:

Over all very good, thank you to the staff, they were wonderful.

Cons:

The price of the room was to high.

2026-08-28 • via Nuitee
I
Ivey • solo_traveller • us
8
2026-08-24 • via Nuitee
L
Lawrence • solo_traveller • us
7
Quick clean and everything worked in the room
Pros:

Clean comfortable

Cons:

Furniture was uncomfortable (chairs)

2026-08-05 • via Nuitee
D
Deshawndra • couple • us
9
2026-08-03 • via Nuitee
S
Sandi • family_with_children • us
8
For the price I would have like a better breakfast.
Cons:

The breakfast was not good. The eggs tasted bad, the gravey was very watered down. The bacon was good and so was the pancakes.

2026-07-17 • via Nuitee
A
Alma • couple • us
8
Great staff, excellent shower water pressure
Pros:

Friendly, welcoming staff,

Cons:

Price a bit high

2026-07-13 • via Nuitee
A
Aminate • couple • us
10
Pros:

The front desk staff were awesome! Warm greetings checking in and checking out. 10 out of 10 would recommend!😊

2026-07-13 • via Nuitee
W
Wesley • couple • us
10
Great night at the holiday inn
Pros:

Very clean and staff was very helpful

Cons:

It was nothing about I didn’t like

2026-07-13 • via Nuitee