Share this hotel
Facilities
Property facilities
-
Fitness facilities
-
Front entrance ramp
-
Health club
-
Free WiFi
-
24-hour front desk
-
Garden
-
Luggage storage
-
Concierge service
-
Wheelchair accessible
-
Outdoor furniture
-
Elevator
-
Fitness facilities
-
Snorkeling nearby
-
Television in common areas
-
Health club
-
Safe-deposit box at front desk
-
Porter/bellhop
-
Smoke-free property
-
Wedding services
-
Tours/ticket assistance
-
Wheelchair accessible parking
-
Free self parking
-
Rooftop terrace
-
Beach umbrellas
-
Beach sun loungers
-
Pool sun loungers
-
Beach towels
-
Water dispenser
-
Mosquito nets
-
Secured parking
-
Wheelchair-accessible public washroom
-
Wheelchair-accessible van parking
-
Wheelchair-accessible pool
-
Wheelchair-accessible on-site restaurant
-
Well-lit path to entrance
-
Accessible shuttle
-
No accessible shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Welcome to Hotel Beló Isla Mujeres - a tropical paradise where relaxation meets adventure!
Rejuvenate in Style
Indulge in our 2 outdoor swimming pools or unwind in 3 luxurious hot tubs. For those looking to stay active, our health club offers everything you need for a great workout.
Culinary Delights Await
Savor exquisite dining experiences at our 2 onsite restaurants, or enjoy room service at your leisure. Quench your thirst with refreshing cocktails at our beach and poolside bars, with all-inclusive rates that treat you to delightful meals and beverages.
Comfort and Convenience
Stay in our elegantly designed rooms featuring air conditioning, minibars, and 50-inch flat-screen televisions. With complimentary Wi-Fi and a 24-hour front desk, your comfort is our priority.
Escape to island luxury and make your reservation at Hotel Beló Isla Mujeres today!
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-out is available.
Property Policies
-
Pets
Pets not allowed
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
-
Guest type
Essential workers only - NO
Property policies
-
Pets
Pets not allowed
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
-
Guest type
Essential workers only - NO
-
General
Professional property host/manager
-
Children and extra beds
No cribs (infant beds) available
-
Pets
Service animals are allowed
Location
Guest Reviews
Personal in restaurant and in the pool bar was great
From the very first day of our stay, we noticed several serious issues that are simply not acceptable for a 5-star hotel
> The shower enclosure was not properly sealed, causing water to leak into the room every time we took a shower. We reported the problem immediately, but it was never properly fixed, nor were we offered another room.
> The door lock in our room also broke, and we had to wait for maintenance to repair it. During that time, we could not leave our room because it could not be securely locked, which was a major inconvenience.
> The breakfast was extremely disappointing. The food was of very poor quality, and there was very little variety. Even the fruit selection was limited.
> The rooftop swimming pool looked cloudy and dirty, as if it had not been properly cleaned or maintained. The outdoor jacuzzi was far too hot to use, almost like boiling water, which is probably why nobody was using it.
> The food served at the snack bar was also below expectations.
> The beach was nothing like the photos shown when booking the hotel. The water was blocked by artificial rubber barriers, creating stagnant water, and it was unclear why they were there.
> There was also a clear imbalance in staffing. During breakfast and dinner there were many employees, yet at the pool bar there was only one bartender serving all guests. He was overwhelmed with orders and barely had time for a break.
> One morning, there was no running water in our room at all. Although the issue was resolved after some time, it was another unacceptable inconvenience.
> I would like to point out that the housekeeping staff and the restaurant employees were friendly and helpful throughout our stay. Unfortunately, the same cannot be said about the reception staff, who were unprofessional and not willing to assist us properly.
> Overall, this hotel did not provide the level of quality, service, or facilities that should be expected from a 5-star all-inclusive property.
Beautiful pool and beach areas, the waiters were all lovely particularly Hugo who was extremely kind and friendly! Thank you
We found the man at the front reception to be quite overbearing and rude, made us feel uncomfortable
The breakfast was good, and the staff were always happy to accommodate small requests. I'd love to see options like muesli or oatmeal, along with fresh tomatoes and cucumbers, but with a few adjustments the breakfast was exactly what I wanted. The location was excellent, and getting around the island was easy.
The beach bar offered a great lunch selection, but mostly fried food. Salad would be highly appreciated.
Dinner was the real highlight. We tried almost everything on the menu (seriously!), and every dish was outstanding. The drinks were just as memorable—I already miss the Strawberry Caipiroska and the Passion Fruit Mezcalita.
A special thank you to Abdel and Matteo, who took such great care of us every day with food and drinks. My husband loves to eat, so they quickly became his best friends during our stay! Their kindness and attention made our vacation even more enjoyable.
Overall, our stay exceeded our expectations, and we would happily return.
Swimming; but once we found the spot, the crystal-clear water completely changed our experience.
The only downside was the water access. The sandbags make it difficult to reach the beautiful swimming area next to the pier. The swimming area next to the pier has amazing, crystal-clear water, but it's not very easy to reach at first. A simple pathway or ladder would make a huge difference.
Once we found how to access, we never had an issue again.
The water is so beautiful that I had no interest in using the pool; I honestly didn't even dip my feet in the big pool by the beach. Improving access to the sea would make the overall experience even better.
Lunch menu needs salads.
L emplacement avec sa belle piscine, ses jacuzzi et sa jolie plage. Le roof top poyr le coucher du soleil.La chambre avec terrasse très bien devant la piscine et le service parfait !! Le personnel est gentil, souriant et serviable.le restaurant du soir excellent .
Le snack du midi.. Peu de choix surtout de la friture.
Des salades seraient appréciées.
The hotel is very comfortable and the people who work there are super polite and friendly. The food is very tasty and the drinks are perfect.
Ubicación y tranquilidad
Playa privada y piscina
Vistas
Comida del restaurante
Buena atención por parte del personal
Fitness center y Sky bar con piscina top
Mucho olor a humedad en las habitaciones.
Obras en marcha durante nuestra estancia que no ayudó a tener una estancia del todo cómoda y agradable.
Ganso/ Pato mascota del hotel que andaba suelto por la piscina (hace sus necesidades en la misma y había que tener cuidado cuando comías en la piscina).
No hay buena señal Wifi, ni buen funcionamiento del aire acondicionado y ascensores.
Precio elevado de los tours que ofrecen y alquiler de carro de golf.
Parte de irresponsabilidad con la recomendación de algunos tours (tiburón ballena): deberían de asegurar con quien trabajan y para cuantos años es apto cada tour.
Relación calidad precio: precio elevando para el servicio y las instalaciones que ofrecen.
The staff is amazing!!!!!!
- no spa (they have to give us massages in our room. Don’t get me wrong, we got a couple’s massage in our room.
La atención del personal !!! Excelente. Muy cordiales
Poca variedad de comidas
El servicio en general brindando por el personal es cordial y atento, considero que puede ser un buen incentivo una compensación extra por sus servicios, mencioné a través de la aplicación que sería cumpleaños de mi mamá, el personal decoró la habitación y en el restaurante le pusieron las mañanitas y le llevaron un pastel, fue y es un momento inolvidable, y que el personal se mostrara atento y detallistas, la verdad fue lindo.
Adiciona los alimentos fueron de buena calidad y frescos, lo que diferencía de la mayoría de los hoteles con su clásico buffet que por sus grandes cantidades que preparan dejan de tener sabor y calidad.
Por comentarios del personal, así como por las fechas, es temporada baja cuando lo visité por lo que si bien tomé una promoción, considero que podrían haberme brindado una habitación con mejor ubicación, ya que me tapaba la vista la palapa del restaurante, adicional se percibía un aroma a humedad, como si no se ventilara la habitación y existian detalles de una habitación descuidada. No se si exista una diferencia con asignación de habitaciones a extranjeros y nacionales, considero que si bien es importante la visita de gente extranjera para contribuir a la economía local de la isla y por lo tanto de la gente que labora en el lugar, también la visita de nacionales es también relevante ya que existe más posibilidades de regresar por estar en el país y por las consideraciones que pueden realizar tanto el personal como con este detalle de la habitación.
The facility and food was great.
Rm 419 HVAC units in the roof of the restaurant made very noisy. Couldn’t even be in the balcony of the ocean view room :). Staff moved us to 315 which was amazing.
Location was good. Great view of the sea. Breakfast was okay. The food and coffee could be more fresh and temperature hot.
The food was good but came out warm by the time I got it at my table.
אחלה חדר
הצוות בקבלה זוועה
ביקשנו חמש דקות של מקלחת ביום של הצאק אאוט והקבלה פשוט לא נתנו לנו. בושה וחרפה. אחרי ששילמנו ככ הרבה כסף. פשוט בושה.
Your guide to the flawless travel experience
Popular Countries
Get our app
