Esplendor by Wyndham Isla Mujeres Boutique All Inclusive

Ambiance froide et totalement impersonnelle, comme le service. Personnel globalement correct mais sans aucune notion du service et satisfaction des clients avec la seule exception d’Hugo, un des serveurs du restaurant.
Les portions du restaurant frôlaient le ridicule (quatre morceaux de fruits dans un “plat de fruits”, morceaux de viande de 4cm carrés, etc.). Service très lent dans tous les restaurants. À toute évidence, c’est un hôtel sous-staffé et le personnel n’a pas l’air de se soucier de la satisfaction des clients.

Wenn man länger als eine Woche bleibt wird das Essen irgendwann langweilig.
Der Pool war manchmal etwas trübe, was vllt. daran lag, dass man einige Gäste auch im Pool gegessen haben.

Spiaggia assente, piscina molto sporca, all-inclusive senza pranzo.

Stanze con un livello di umidità del 100%, menu alla carte molto limitato con poca scelta, non si poteva fare un cambio ingredienti o nulla. Spiaggia davanti all'hotel praticamente inutilizzabile, era una pozza non una spiaggia, piscina sporca. Ho vietato a mia figlia di 3 anni di farci il bagno viste le condizioni dell'acqua

Notre expérience à l’Esplendor by Wyndham Isla Mujeres est malheureusement assez décevante.

Le principal problème est l’emplacement du complexe, assez isolé par rapport aux principaux lieux d’intérêt de l’île, notamment Playa Norte. Avec des enfants, cela rend les déplacements assez contraignants.

La chambre était relativement petite et plusieurs détails nous ont surpris : aucun véritable produit d’hygiène fourni par l’hôtel, des serviettes de qualité médiocre, des draps qui ne semblaient pas toujours très propres et, surtout, des oreillers qui sentaient fortement la cigarette.

La climatisation fonctionnait également très mal, avec une chambre qui restait assez chaude, ce qui a rendu les nuits particulièrement inconfortables.

Concernant le all inclusive, le buffet était loin d’être à la hauteur, avec une qualité assez moyenne et des horaires particulièrement limités. Il est notamment impossible d’obtenir un simple café entre midi et 16h, ce qui est assez incompréhensible pour un établissement proposant une formule tout compris.

Les infrastructures extérieures nous ont également déçus : piscine pas suffisamment propre et plage peu agréable, notamment à cause des sacs de sable installés dans l’eau au niveau de l’entrée.

Enfin, et c’est probablement ce qui nous a le plus marqués, le personnel manque globalement d’amabilité et de chaleur. Nous avons rarement eu le sentiment d’être véritablement accueillis ou considérés.

Tous ces éléments mis bout à bout nous ont finalement conduits à écourter notre séjour de deux nuits, alors que nous avions initialement prévu de rester plus longtemps.

En résumé, nous avons eu beaucoup de mal à trouver des points positifs à ce séjour. Au regard du prix et du positionnement de l’établissement, nous attendions clairement un niveau de qualité et de service bien supérieur. Nous ne renouvellerions malheureusement pas l’expérience.

I traveled with my husband and our two boys, ages 6 and 9, and I would NOT recommend Esplendor by Wyndham Isla Mujeres, especially for families.

The biggest issue was the complete lack of privacy in the room. The shower is visible directly from the beds. Their solution was to put up a cheap shower curtain, but the corners were still exposed, so you could STILL see the person showering. Paola at the front desk offered to switch our room, but then explained that all the rooms have the same visible shower setup… so how exactly would switching rooms help? My husband literally had to take our boys downstairs while I showered.

The towel situation was also ridiculous. Our reservation was for four people, yet they repeatedly left only 2–3 shower towels. I had to call the front desk or personally go downstairs numerous times just to get enough towels for my family.

I was uncomfortable enough that we left one night early, yet both the hotel and Booking.com refused to refund our unused night.

And if you’re coming here for the beach, DON’T! The hotel does not have what I would consider a real beach — it’s basically a boat dock with a muddy, grassy shoreline. There was also constant traffic from tour boats bringing day-trippers from Cancun, so the area was busy with people coming and going instead of being the peaceful beachfront experience we expected.

The food was also very inconsistent. Unfortunately, I came home with a stomach bug as well. I obviously can’t say for certain where I picked it up, but it certainly didn’t help our overall experience.

For what we paid, this hotel was extremely disappointing. Between the lack of privacy, ridiculous shower setup, constant towel issues, disappointing “beach,” tour boat traffic, inconsistent food, and refusal to refund our unused night, I would absolutely spend my money somewhere else on Isla Mujeres.

DO NOT STAY HERE.

Lo que decía que no me gusto fue que el hotel no esta cerca del centro y otras areas para caminar y explorar afortunadamente ese problema lo resuelves con taxis y renta de carrito de golf pero si seria bueno que el hotel pusiera a disposición bicis o un sistema opcional de renta de carritos de golf con un mejor precio.

The all inclusive was very set to fixed hours for checking in. We couldn’t get a wrist band until 2pm on the day we arrived despite knowing that we had to check out for a trip at 7:45am the next day. It made the first food order very busy, pool restaurant staff were really stretched as everyone was super hungry from morning flight arrivals. There was no flexibility for those that might not use the all inclusive service the next day. It would have been preferable to have a door on the bathroom or just frosted screening on the shower doors for the family room - not an issue for younger children but would have been preferred for our teenagers.

The room flooded every time we showered. No one came to fix it even though it was reported. The A/C was not working in our room. We had no towels. The receptionist were unhelpful and seem to not care about any of the concerns we had. Said they are “not allowed to do anything”. Just a horrible experience from start to finish.

La regadera de la habitacion no tiene puertas y no es privada, me tuve que levantar en la madrugada para bañarme a obscuras o colgar una sababa para que no me vean. El agua de la alberca estaba sucia con trazas de grasa o aceite.

La playa no se puede disfrutar a pleno xq tiene barreras. Deberían de sacar eso para que pueda ingresarse perfecto.

Food was limited and small portions. Ran out of beer at the bars, they only had 3 brands of beer and were always out of 1 or 2. No English speaking channels on the TV. Everything was closed by 11pm.

Como vegetariana tuve pocas opciones para elegir de comer, sobre todo en el Snack Bar (almuerzo). Además el menú de comidas no es muy variado en general, quizás sería bueno modificarlo cada cierto tiempo.

We arrived with a sick kid, the staff wasn't helpfull trying to let us in a room, before 15:30.

The loby has no aircondition. Extremly hot.

Shower is open to the room and completly see through, in a family room....

From the very first day of our stay, we noticed several serious issues that are simply not acceptable for a 5-star hotel
> The shower enclosure was not properly sealed, causing water to leak into the room every time we took a shower. We reported the problem immediately, but it was never properly fixed, nor were we offered another room.
> The door lock in our room also broke, and we had to wait for maintenance to repair it. During that time, we could not leave our room because it could not be securely locked, which was a major inconvenience.
> The breakfast was extremely disappointing. The food was of very poor quality, and there was very little variety. Even the fruit selection was limited.
> The rooftop swimming pool looked cloudy and dirty, as if it had not been properly cleaned or maintained. The outdoor jacuzzi was far too hot to use, almost like boiling water, which is probably why nobody was using it.
> The food served at the snack bar was also below expectations.
> The beach was nothing like the photos shown when booking the hotel. The water was blocked by artificial rubber barriers, creating stagnant water, and it was unclear why they were there.
> There was also a clear imbalance in staffing. During breakfast and dinner there were many employees, yet at the pool bar there was only one bartender serving all guests. He was overwhelmed with orders and barely had time for a break.
> One morning, there was no running water in our room at all. Although the issue was resolved after some time, it was another unacceptable inconvenience.
> I would like to point out that the housekeeping staff and the restaurant employees were friendly and helpful throughout our stay. Unfortunately, the same cannot be said about the reception staff, who were unprofessional and not willing to assist us properly.
> Overall, this hotel did not provide the level of quality, service, or facilities that should be expected from a 5-star all-inclusive property.