The Central Station Memphis, Curio Collection By Hilton

Hotels
•
Curio Collection by Hilton
8.3 (389 reviews)
545 South Main , Memphis , us

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Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice amenities
Artsy vibe
Cons:
Room size
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.63
Some reviews indicated issues like leaking showers and general dissatisfaction with the room size, affecting perceived cleanliness.
Service
9.1
Consistently positive mentions of staff being friendly, helpful, and professional.
Location
9.14
Several reviews praised the hotel's convenient location near attractions and restaurants.
Room Quality
7.59
Some complaints about room size and noise disturbances affected perceptions of room quality.
Amenities
8.62
General satisfaction with amenities like the bar and lounge area, though some had minor complaints.
Value for Money
7.58
Some guests felt the price did not match the value received, particularly with issues like small rooms.
Food and Beverage
8.13
Positive comments regarding restaurant food and hotel bar, though some listed issues with service.
Overall Experience
8.6
Overall positive experiences reported, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 08:51

Property Description

Luxurious Accommodations
The Central Station Memphis, Curio Collection By Hilton offers air-conditioned rooms with elegant decor and modern amenities. Enjoy the convenience of room service and a 24-hour front desk during your stay.

Dining Experience
Indulge in a culinary journey at the on-site restaurant serving a variety of cuisines including American, French, and local dishes. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request.

Convenient Facilities
Take advantage of the hotel's fitness center, free WiFi, and bar, as well as the sun terrace for relaxation. With a business center, nightclub, and vending machines on site, all your needs are met at The Central Station Memphis, Curio Collection By Hilton.

Book now to experience the perfect blend of luxury and comfort in the heart of Memphis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 26 per day.

Location

Guest Reviews

8.3
Based on 389 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 8.6
L
Levitov • solo_traveller • us
10
Pros:

Close to the train

2026-02-10 • via Nuitee
K
Kari • couple • us
10
2026-02-08 • via Nuitee
R
Rick • solo_traveller • us
7
Staff is great!
Cons:

I love this hotel. Stay here every time in Memphis. It just needs a good deep clean. I’ll be back regardless - but.

2026-01-31 • via Nuitee
K
Kate • solo_traveller • gb
8
2026-01-31 • via Nuitee
B
Bella • extended_group • us
1
Cons:

⭐️ Unacceptable Front Desk Conduct – Avoid This Hotel

We arrived at this hotel around midnight with a valid reservation through Booking.com. My husband initially attempted to check us in but was told he could not because the reservation was under my name. I then went to the desk myself and provided multiple valid forms of identification (passport, driver’s license, and credit card).

Despite this, the front desk agent refused to check us in because my Booking.com account was under my maiden name, while my legal documents reflect my married name. Her demeanor was rude and dismissive from the start.

At her direction, we contacted Booking.com. Booking.com updated the name on the reservation, yet the receptionist still refused to honor it, claiming she did not have access to the hotel’s email system until the morning to verify the change. She also refused to speak directly with Booking.com, even while they were actively attempting to contact the hotel.

We were left sitting in the lobby for over an hour and 20 minutes after midnight, being told there was “nothing she could do.” When I requested a manager, I was told no one was available and that she was the only staff member on duty.

Because of her refusal to accept valid identification and an updated reservation, we were forced to leave and book another hotel, where we were checked in immediately without issue.

Approximately 20 minutes after we left, the same receptionist called to say she had spoken with her manager and that we could now check in — far too late.

To make matters worse, we attempted for over 2½ weeks to contact the hotel’s general manager. We were repeatedly told they were unavailable and would call us back. They never did.

I have used Booking.com for over 10 years, often with my maiden name while my legal documents reflect my married name. This has never been an issue at any other hotel.

This was a complete failure in customer service, basic problem-solving, and professionalism.

2026-01-19 • via Nuitee
M
MIN • solo_traveller • us
1
Cons:

A truly awful experience, the conditioner bottle is empty, the room is so so tiny, but I paid over $250, not worth it.

2026-01-19 • via Nuitee
G
Gary Paul • family_with_children • us
1
2026-01-19 • via Nuitee
B
Bryan • couple • us
7
Great Concept and People, Severely Understaffed
Pros:

Great, hardworking staff. Interesting hotel concept. Rooms are nice and clean. It was also very quiet. Front desk employees were incredibly helpful. We were given a dinner discount because it was our anniversary. When you did actually get food there, the included hot breakfast is amazing. Esp the shrimp and grits.

Cons:

SEVERELY understaffed. One young lady working the only food outlet in the building (there is NO on site dining as promised aside from the lobby bar). Ordered food, never arrived. We simply gave up. She was overwhelmed with guests but kept on smiling.the next morning was the same story. One woman working the free breakfast (again, at the lobby bar), and she was buried with orders but still got everyone served efficiently.

2026-01-18 • via Nuitee
M
Maxwell • couple • us
10
Excellent
Pros:

The fact it's was good access to the train and all I had to do was come out of hotel and line up for the train and the rate for a night stay was excellent nothing everything was perfect

2026-01-18 • via Nuitee
J
Julie • couple • gb
8
Pros:

Loved the hotel.
Clean, comfortable room.
Big shower with lovely towels.

Cons:

Poor communication prior to arrival. Twice I sent messages which weren't answered.
Information received from the hotel prior to arrival is out of date. It states face covering is required in the hotel and that is not the case.
I like to have boiled water in the morning when I get up and no way of having that in the room.

2026-01-16 • via Nuitee
M
Marlee • solo_traveller • us
10
2026-01-09 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-01-07 • via Nuitee
W
William • couple • us
10
All great
Pros:

All great

Cons:

All great

2026-01-04 • via Nuitee
L
Leah Hon • couple • us
8
Pros:

Location, view, history and Asia at the front desk was awesome!!

Cons:

Lady at the bar and security guard that worked at night. Both treated us like we weren't welcome. Everyone and everything else was amazing.

2025-12-31 • via Nuitee
L
L33 • couple • us
8
2025-12-29 • via Nuitee
C
Caleb • couple • gb
10
Ideal Stay for Downtown Memphis
Pros:

Superb location- all the best Memphis spots are within walking distance. The check in staff, security, and cleaning team were all extremely friendly and helpful. Our room was spotless and the bed was super comfy. Seriously no complaints from us. 10/10 experience. We’ll be back!

Cons:

-

2025-12-28 • via Nuitee
M
Melissa • couple • us
10
Pros:

The location was perfect to catch the Amtrak. And close to a lot of other historical sites. When I checked in both of the girls (didn't get their names )at the desk were absolutely great. I had a King Concourse room this room had the most amazing views. My jaw just dropped. The hotel is just very charming. If I ever stay in Memphis again, will definitely stay here.

2025-12-24 • via Nuitee
J
Jake • couple • us
10
2025-12-09 • via Nuitee
T
Tanisha • couple • us
9
Pros:

Location. The hotel bar was excellent.

2025-12-08 • via Nuitee
H
Holly • family_with_children • us
9
Charming hotel in a convenient location.
Pros:

Location was walkable to restaurants and downtown. On site parking lot with plenty of spaces.

2025-11-10 • via Nuitee