DoubleTree by Hilton Surabaya

Hotels
•
Doubletree by Hilton
9.8 (722 reviews)
Jl. Tunjungan 12 , Surabaya , id

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Children allowed

Facilities

Free beach shuttle
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Good location
Delicious food
Cons:
Air conditioning issue in one room

Categories

Cleanliness
10
Guests mentioned clean rooms and a pleasant environment.
Service
10
Staff consistently described as friendly and attentive.
Location
9.98
Conveniently located near Tunjungan street.
Room Quality
9.48
Rooms described as nice and comfortable.
Amenities
9.48
Amenities like the executive lounge and breakfast buffet are well received.
Value for Money
9.68
Guests found the price reasonable for the quality offered.
Food and Beverage
9.78
Breakfast and coffee received positive feedback for quality.
Overall Experience
10
Overall positive feedback on stays with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:18

Property Description

Luxurious Accommodation

DoubleTree by Hilton Surabaya offers 4-star accommodation with stunning city views. Each room is equipped with modern amenities including a flat-screen TV, minibar, and private bathroom. Guests can also enjoy the convenience of a 24-hour front desk and free WiFi throughout the property.

Dining Options

Indulge in a culinary journey at the hotel's restaurant, serving a variety of Chinese, Dutch, and Indonesian dishes. Special dietary needs are catered to with vegetarian, halal, and gluten-free options available upon request.

Family-Friendly Facilities

Families will love the kids' club, children's playground, and the opportunity to unwind at the outdoor swimming pool and sauna. With a prime location near popular attractions, DoubleTree by Hilton Surabaya is the perfect choice for your next getaway.

Important information:

Dear Valued Guest,

We are glad to have you and thank you for staying with us.

Kindly be informed that Surabaya City Council will hold a street carnaval along Tunjungan Street which is dubbed as “Karnaval Nang Tunjungan.” The event is held on Sunday, October 30, 2022 from 2pm to 9pm. The event is open for public, you are welcome to join the event.

In conjunction with the event, Tunjungan Street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 October 2022.

Hotel guests will still be able to travel in and out through Jalan Gemblongan (coming to hotel) and from Jalan Tunjungan turns to Jalan Genteng Kali (for going out of hotel). Do expect heavier traffic along the way and please make ample time to travel during this event. Should you need any assistance, our security team is happy to help you on your way to or from the hotel.

Should you have any concerns or inquiries, please do not hesitate to let us know by dialing GSM mobile at +62 811 3200 5302, and we will be more than happy to assist you.

Thank you and we wish you a pleasant stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for Rp 544,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 722 reviews
Cleanliness: 10
Service: 10
Location: 9.98
Room Quality: 9.48
Amenities: 9.48
Value for Money: 9.68
Food and Beverage: 9.78
Overall Experience: 10
R
Ranjeni • solo_traveller • my
8
2026-05-16 • via Nuitee
9
952rifkib • Business
10
Delicious food
Pros:

Nice restaurant and executive lounge

2026-05-08 • via Tripadvisor
9
97sitim • Family
8
Breakfast at Double Tree Surabaya
Pros:

Central location. Good spread of breakfast. Good service by one of staff named Winda Putri.

2026-05-03 • via Tripadvisor
E
E6163KIcarlosf • Couples
10
Awesome
Pros:

I love the koppee Hilton doubletree. Reza the Barista is fantastic and very professional. And the coffee is awesome

2026-05-03 • via Tripadvisor
L
littlegurls • Couples
10
First time at surabaya
Pros:

great experience at surabaya and romantic dinner at level 22 for my husband.tq for the great arrangement .

2026-05-03 • via Tripadvisor
W
wenchiehc2026 • Business
10
Nice service
Pros:

Dilla has helped me a lot and is very kind.

2026-05-02 • via Tripadvisor
3
359yudap • Business
10
Thanks Ms Dila for the service
Pros:

Thanks Ms Dila for the service

2026-05-01 • via Tripadvisor
P
PeterWijaya • Business • Surabaya, East Java, Java
10
Greina
Pros:

Good location near tunjungan Plaza, good breakfast, good room, met Ms Greina who is very helpful during the breakfast

2026-04-30 • via Tripadvisor
G
Global48404693195 • Couples
10
Great atmosphere and views!!
Pros:

Michelle and Fatih were amazing!

2026-04-29 • via Tripadvisor
• extended_group • my
10
2026-04-29 • via Nuitee
D
dinnyariany • Couples • Jakarta, Java
10
Nice Stay in Surabaya
Pros:

The menu is quite varied, and The staff member named Greina is very helpful and provides clear and informative assistance.

2026-04-28 • via Tripadvisor
R
Road59734756782 • Business
10
Great hotel
Pros:

The breakfast is great, the room is tidy, and the service especially from intan is excellent

2026-04-28 • via Tripadvisor
M
mungki • solo_traveller • id
9
Pros:

Their breakfast are very great

Cons:

Parking car

2026-04-26 • via Nuitee
G
Go36960664622 • Business
10
Makan kitchen greina
Pros:

Good Hotel greina laras intan verry good service ini breakfast and fast respon to, will be back soon for next finish

2026-04-24 • via Tripadvisor
G
gal2ns • Business
10
Amazing
Pros:

Fatqe amazing!!! Thank you for your service

2026-04-24 • via Tripadvisor
O
olivermN1563LF • Friends getaway
10
Steak
Pros:

The steak was incredible highly recommend

2026-04-24 • via Tripadvisor
E
Eng • couple • au
7
The location and staff at lobby ok 👍
Pros:

Breakfast is ok but one day they shut down half rooms and the reason is unacceptable. They said because in breakfasts is not much customer and in the dinner they have more customer. Also when the staff asked me what I want and over me the menu from other room they've closed and orders something and waiting for 25 minutes and at the time is not busy only couple people and so angry at the time to get simply thing like yoghurt.

Cons:

The lift is to small and the air-conditioning in the lift certain time off its to hot .!!!

2026-04-13 • via Nuitee
C
Chelsey • couple • sg
9
Relaxing
Pros:

The room was really comfortable and spacious. It was just outside the popular cafe street.
Breakfast was superb

Cons:

Nothing

2026-04-11 • via Nuitee
J
Johanne A. • family_with_children • de
8
2026-03-23 • via Nuitee
L
Loi • couple • sg
10
玩美
Pros:

清洁

Cons:

沒有

2026-03-18 • via Nuitee