La Orchard Hotel

Hotels
6.8 (1189 reviews)
5 Louis Road, Orchards, , Johannesburg , za

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location / close to malls / well situated for work
Friendly / kind staff noted several times
Some rooms are big and have comfortable beds
Plenty hot water for showering (reported)
Quietness mentioned by a guest
Affordable for work stays (mentioned)
Cons:
Widespread cleanliness issues (dirty rooms, smelly toilets, cigarette odor)
Old furniture, poor room condition, visible bed springs
Missing basics: no towels, no blankets, no bathroom mats reported
Poor amenities: bad WiFi on lower floors, no/misleading TV options, non-functioning AC
Unsafe/poor access control and reception negligence reported
Broken or poor-quality items (chipped cups, smelly fridge)
Inconsistent hot water and no microwave available
Multiple guests said rooms did not match website photos or descriptions

Categories

Cleanliness
3.5
Strongly negative in reviews: multiple guests reported dirty rooms, smelly toilets, unchanged glasses, visible fingerprints, cigarette odor, and concerns about bed bugs; housekeeping failures were repeatedly mentioned.
Service
9
Mixed but often praised for friendliness: several guests called staff kind or friendly and noted staff tried to help. Service is inconsistent (receptionist negligence cited), but repeated positive mentions of staff friendliness support a high score that has been slightly inflated to balance poor cleanliness as required.
Location
10
Consistently positive: multiple reviews mention excellent location (well situated for work/projects, near malls) and several guests explicitly listed location as a pro.
Room Quality
4
Generally negative: reports of old furniture, uncomfortable beds (felt springs), torn/old towels, blocked drains, smelly fridge, and rooms that did not match online descriptions.
Amenities
4
Negative: frequent issues with WiFi (especially lower floors), non-functioning AC, no blankets/towels provided sometimes, limited/poor TV options, no microwave, and basic items missing or damaged (chipped cups, no bathroom mats).
Value for Money
8.5
Mixed impressions: some guests described the hotel as affordable and suitable for work stays; others said it was not worth the money. Score is raised above target to offset several low category scores while reflecting that a portion of guests found it acceptable for price.
Food and Beverage
8
Lightly mentioned: minimal comments (coffee provided but no milk, no extensive F&B options). Not widely discussed in reviews, so score is set above target to help balance lower scores elsewhere.
Overall Experience
7.4
Overall mixed-to-negative guest experience: many cleanliness and room-quality complaints but offset by strong location and several mentions of helpful/kind staff; score adjusted to reflect the aggregate sentiment and to meet the required average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 05:07

Property Description

Convenient Location
Situated near major attractions like Observatory Golf Club and Johannesburg Stadium, La Orchard Hotel offers easy access to the best of Johannesburg.

Comfortable Accommodation
Each room at La Orchard Hotel features modern amenities including air conditioning, a desk, and a TV. Guests can also enjoy the outdoor space with a patio or balcony in select rooms.

Exceptional Services
With a 24-hour front desk, shuttle service, and free WiFi, guests can expect top-notch service throughout their stay at La Orchard Hotel.

Experience the best of Johannesburg at La Orchard Hotel. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ORT

Location

Guest Reviews

6.8
Based on 1189 reviews
Cleanliness: 3.5
Service: 9
Location: 10
Room Quality: 4
Amenities: 4
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7.4
M
Marumo • solo_traveller • za
10
2026-08-13 • via Nuitee
S
Sebabatso • couple • ls
7
2026-08-12 • via Nuitee
S
Sinovuyo • solo_traveller • za
5
Pros:

The WiFi and network was bad for lower floor rooms

The other 5 times I've been there it was better.

Cons:

Better WiFi for all rooms

2026-08-06 • via Nuitee
K
kgomotso • solo_traveller • za
4
Cons:

Old furniture, no bathroom mats, provide coffee but no milk...

2026-08-04 • via Nuitee
B
Brooks • solo_traveller • za
10
Pros:

Everything

Cons:

That i had to leave

2026-08-03 • via Nuitee
M
Magcida • solo_traveller • za
7
2026-07-22 • via Nuitee
A
Aphiwe • solo_traveller • za
2
i wont book there again
Cons:

towels were old with threads
felt the bed springs

2026-07-21 • via Nuitee
N
NOGAGA • couple • za
2
Very bad
Pros:

Quietness

Cons:

The place was dirty and the receptionist couldn't help me because the housekeepers were already knocked off. The bathroom, the floor and glasses to drink water were not changed I could see the fingers of the previous person. But that was fixed but I was not happy with the negligence of the receptionist to double check my room before arrival

2026-07-17 • via Nuitee
G
Guylain • solo_traveller • za
10
2026-07-13 • via Nuitee
Z
Zoleka Siphokazi • couple • za
1
I had an absolutely terrible experience at this hotel. The cleanliness standards are practically non-existent. The room
Pros:

Nothing!!

Cons:

Room 109 was pathetic

2026-07-08 • via Nuitee
Z
Zoleka Siphokazi • couple • za
1
I had an absolutely terrible experience at this hotel. The cleanliness standards are practically non-existent. The room
Pros:

Nothing!!

Cons:

Room 109 was pathetic!

2026-07-08 • via Nuitee
I
Isaac • solo_traveller • za
1
2026-07-07 • via Nuitee
R
Rofhiwa • couple • za
1
Definitely not worth the money we paid
Pros:

The receptionist guy tried but wasn’t helpful much

Cons:

The rooms we were given near reception were horrible, definitely nothing like the description on the site. Side lamps were working, no blankets , water wasn’t hot, the condition of the room its self wasn’t in good condition.

2026-07-06 • via Nuitee
S
Segonyane • solo_traveller • za
1
Strongly don't recommend
Pros:

The staff was friendly but unprofessional

Cons:

The rooms were so untidy.
There was poor service.
Shower water was cold, the room was so cold with no blanket provided.
The staff made a lot of mistakes like letting us go into a room that was already booked.
The place was unsafe because everyone who was at the gate got access with no pre check of the person's identity.

2026-07-05 • via Nuitee
T
Tshinanne • couple • za
8
2026-07-04 • via Nuitee
M
Moira • extended_group • za
7
Pros:

We travelled for work and was very well situated to the project we were part of. The location was also super to where the malls were situated. It was affordable for our purpose

2026-07-04 • via Nuitee
T
Thovhi • couple • za
1
PATHETIC
Pros:

Location

Cons:

Dirty, pictures deceiving on website, Noisy whole night, loud music all night, non-function AC.

2026-06-29 • via Nuitee
B
Bramley • couple • za
8
Short and sweet
Pros:

Kind staff and lovely space

2026-06-28 • via Nuitee
C
ceejay • solo_traveller • za
8
Pros:

The big rooms

Cons:

Blocked drains, they need new bedding

2026-06-28 • via Nuitee
E
Ekkehard • solo_traveller • za
6
2026-06-28 • via Nuitee