The Chow Kit - an Ormond Hotel

Hotels
Independent
8.4 (42 reviews)
1012 Jalan Sultan Ismail, Kuala Lumpur, KL, 50100 , Kuala Lumpur , MY

Facilities

Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lacking in-room amenities
Bathroom design issues

Categories

Cleanliness
7.93
Issues with bathroom design leading to flooding.
Service
9.4
Friendly staff provided assistance with airport pick-up.
Location
9.44
Great location for exploring the city.
Room Quality
7.39
Lacking basic in-room amenities.
Amenities
6.92
Basic amenities were lacking; insufficient toiletries.
Value for Money
8.38
Good value given the location and overall experience.
Food and Beverage
8.93
Overall standard quality for this hotel tier.
Overall Experience
8.8
Mixed feelings due to the lack of amenities but great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:32

Property Description

Convenient Amenities
Enjoy complimentary wireless internet and access to a banquet hall, perfect for gatherings.

Dining Experience
Indulge in international cuisine at The Chow Kit Kitchen or relax with room service and a drink at the bar/lounge.

Comfortable Accommodations
Feel at home in one of the 113 air-conditioned rooms with Smart TVs, rainfall showers, and complimentary toiletries.

A stay at The Chow Kit - an Ormond Hotel places you in the heart of Kuala Lumpur, surrounded by popular attractions and just a short drive from iconic landmarks. Book now for a memorable stay.

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 42 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 6.92
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.8
J
Jessie
6
Highs and lows
Pros:

Beautiful hotel and great location. Unfortunately, the basic in room amenities were lacking. There is no tea/coffee/cups in the room. There were also no robes or slippers provided. Difficult to take a shower without flooding the floor of the bathroom due to the design. Additionally, there was only a shampoo/conditioner combo- So, if you require conditioning your hair best to bring separate.

When we requested a kettle, etc it was provided for us. But, took a few requests to acquire cups etc.

Finally, on short notice the friendly staff booked us an airport pick-up which was very kind. We were told we could pay by credit card for a fee. We elected to not exchange currency at the airport and wait for a better exchange rate. Unfortunately, on arrival to the hotel, the taxi driver informed us that he was unable to take cash. After some negotiation, the hotel agreed to pay the taxi driver for us and hold our USD as collateral. We appreciate it helping us but better communication on the front end might’ve prevented the incident.

2025-09-13 via Nuitee
O
Oskar
10
Ett bra hotell!
Pros:

Ett bra hotell i kuala lumpur. Vi bodde två nätter och är väldigt nöjda!

2025-07-18 via Nuitee
D
David friends
10
Pros:

Nice hotel clean and quiet room was small but very cozy. Nice bar and dining area.

2025-07-07 via Nuitee
T
Thomas
10
Loved it
Pros:

Lovely hotel in handy location. Staff were great, super helpful

2025-01-20 via Nuitee
K
Kwang Meng Andy
10
Fantastic service and convenient location
Pros:

It is near malls, food and conveniences stores. Also safe location along main road.

2024-12-12 via Nuitee
J
Joon Fui partner
8
Pros:

It's about three stations away from the bustling Bukit Bintang area, and the monorail is just a 6-7 minute walk. The boutique hotel offers a unique stay with its blend of traditional charm and modern, cosmopolitan, yet cozy design.

Thumbs up: When I brought in food from outside, the staff kindly offered me cutlery—such a thoughtful touch. It may seem small, but it made a big difference, allowing me to enjoy my meal more comfortably. The staff's attentiveness and kindness truly stood out.

2024-12-08 via Nuitee
W
William James Guy partner
10
Pros:

Fantastic stay

2024-12-03 via Nuitee
M
min
10
Pros:

闹中取静,很适合个人或情侣。

2024-09-23 via Nuitee
A
andrew
6
Pros:

Hotel staff was excellent and the room was very nice and new, the only thing I would say there was no kettle, tea, coffee or toiletries in the room, most other hotels for the same money provide these

2024-09-12 via Nuitee
U
Umadevan
4
Pros:

The room is too close to the main road and it’s very noisy. Also the hot water is not working.

2024-08-25 via Nuitee
C
CHWEE TEE partner
10
Pros:

Awesome stay! Friendly staff and nostalgic decor well detail. Great value for money too.

2024-08-18 via Nuitee
V
Verified traveler
8
Pros:

Great hotel, lovely decor, very helpful staff & good location.

However, comfort not so great as it was very difficult to sleep with motorbikes racing around outside in the early hours of the morning. Not sure if this is just a weekend thing!

The restaurant was also closed all evening for a private event, & it would have been good if this had been communicated beforehand.

2024-06-02 via Nuitee
P
Patrick
10
Wunderbares Boutique Hotel zum fairen Preis
Pros:

+ Tolles Zimmer (Aufpreis zu KL City View lohnt sich sehr)
+ Toller Café
+ Atmosphäre und Signature Raumduft in den öffentlichen Bereichen
+ Top Lage zur Monorail

2024-02-28 via Nuitee
D
Duarte
8
Pros:

In terms of cleaning the rooms left a little to be desired and could be improved. In terms of service they were all fantastic🙂. And when it comes to the options of breakfast there wasn’t many but from the options that there were available they were all super nice and super delicious.

2024-01-20 via Nuitee
W
Weng Fai
6
Very basic
Pros:

Disclaimer: I booked the standard Den room, which is a 15-metre square room with a bed with 2 bedside tables, and 1 coffee table in the room. There is basically nothing else in the room. It is good for sleeping, but there is no desk or even a single chair.

I do not feel welcome in the room as there isn't any toiletries (every single item is upon request and you basically have to spell out each item, or they will only send what is asked for) and no slippers provided (not even upon request). No coffee or tea amenities in the room.

The bathroom design is pretty, but the water drainage is bad. The shower water easily wets the toilet area as shown in photo.

For the MYR400+ (a night) paid, I really regretted my stay and I believe that I can get better options elsewhere.

2023-12-18 via Nuitee
C
Casey family
10
Pros:

We spent 1 night at this hotel and have fallen in love with it. We definitely will stay here again in the future.

We are sitting in the hotel’s restaurant right now. We checked out and knew we wanted to have lunch here before we left. The food & service is top notch. I am a retired Chef so I greatly appreciate good service & cuisine.

Great job!!

2023-11-09 via Nuitee
M
Maria partner
10
Pros:

Lovely stay, hotel is located really near monorail station so easy to get into the centre of town! Clean well equipped rooms with high quality furnishings!

2023-10-13 via Nuitee
V
Verified traveler
10
weekend stay
Pros:

Friendly service by the hotel and restaurant staff. Clean and comfortable. The Den room is a bit small if you have alot of luggage , it is best suited for 1 person. Bring your own toiletries (only bath gel, shampoo, and towels provided). Great happy hour deals.

2023-10-07 via Nuitee
A
Ali family
6
Pros:

The rooms need to be uograded. The actual room did not look like the ones we saw online during booking. It looked like a regular cheap hotel/motel.

2023-10-02 via Nuitee
G
Gerlando partner
10
Pros:

Great property and very friendly staff.

2023-10-01 via Nuitee