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Facilities
Property facilities
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Free bicycles on site
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Free WiFi
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Swimming pool
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Terrace
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Garden
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Wheelchair accessible
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Snorkeling nearby
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Breakfast available (surcharge)
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Front desk (limited hours)
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Smoke-free property
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Tours/ticket assistance
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Lazy river
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Free bicycles on site
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Ecotours on site
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Free self parking
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Outdoor entertainment area
Review Highlights
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Property Description
Relax by the Pool or Enjoy the View
Indulge in the outdoor pool or admire the scenic terrace and garden. Stay connected with complimentary Wi-Fi, and explore the area with tour assistance.
Delicious Breakfasts and Comfortable Accommodation
Start your day with a cooked-to-order breakfast and unwind in one of the 12 air-conditioned rooms with plasma TVs. Enjoy modern amenities like free Wi-Fi and housekeeping services.
Convenient Location and Nearby Attractions
Only minutes away from LabnaHa Ecopark and Maya Adrenaline, this hotel is also close to Tulum National Park and Cenote Tortugas. With easy access to popular destinations, make Casa Tortuga Tulum your home in Tulum.
Ready to experience comfort and convenience in Tulum? Book your stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive now.
- Pool access available from 9:00 AM to 10:00 PM.
- One child stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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Pets
Service animals not allowed
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Check-in & Check-out
Contactless check-out is available
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General
Guests are provided with free hand sanitizer
Property policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
-
Pets
Service animals not allowed
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Check-in & Check-out
Contactless check-out is available
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General
Guests are provided with free hand sanitizer
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General
Staff temperature checks are conducted regularly
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General
Cashless transactions are available
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Accessibility
No elevators
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General
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
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General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
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General
Staff wears personal protective equipment
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General
Property is cleaned with disinfectant
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General
Social distancing measures are in place
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Commonly-touched surfaces are cleaned with disinfectant
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General
Shield between guests and staff in main contact areas
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General
Masks are compulsory at the property
Location
Guest Reviews
Muy bonito
Muy buena la experience
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes.
When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed.
We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi.
We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Amazing
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar.
La alberca increíble me encantó.
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excelente, ampliamente recomendable
El lugar es el indicado si buscas privacidad, sin ruidos solo naturaleza !
Los cenotes que tienen dentro del parque están hermosos y la ventaja de ser huésped es el poder visitarlos y nadar las veces que quieras sin cobro por la entrada
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Excelente lugar, lleno de naturaleza y paz.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
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