Four Points by Sheraton Surabaya, Pakuwon Indah

It was a great staycation experience with my family during new year. The food was amazing and the service was excellence.

Thank you for very helpfull staff and Mas Eka for very great service during breakfast.

Outstanding service as always. Thanks to Pak Prasetyo & great team (Bu Nia, Pak Irva, Fajar, Dimas, El, Dani, Rian, Sahla and many more..). Fantastic!
Unfortunately, we didn't get welcome drink & didn't see some snack & sweet anymore in the lobby. Access card didn't work on my 2nd day eventhough I offered Front Desk staff (a lady) inadvance to check my access card but then she's ensuring me that the card able to used automatically. I am in a rush hour back to hotel - shower & prepared for next agenda (only have 10minutes), sadly..have to go down to FO desk and replace the card (another staff help me for this).

Rico from Djaman Doeloe Restaurant at Four Points by Sheraton Pakuwon Mall truly embodies refined hospitality. His professionalism, attentiveness, and genuine warmth elevated the entire experience and made my visit feel effortlessly seamless. Rico personally send my PC up to the room as I have forgotten since my last meeting in the morning. He ensured all cables and charges are intact.

My mother and son were looked after by his warmth hospitality post my early departure. He made their breakfast experience was Fabulous. Thoughtful service like this is what defines a memorable stay. Thank you, Rico, for setting such a high standard.

Kudos for the chefs, food quality, flavor are exceeding the expectation of my taste buds.

The reception & concierge team are very fast in placing my car upon early check-in with no question. Very effective and SUPERB, I wish I could remember their names.

⭐️⭐️⭐️⭐️⭐️
Our Favorite Hotel in Surabaya

Four Points Pakuwon Indah Surabaya is truly our favorite hotel whenever we visit Surabaya. The service, the food, everything is just the best.

The staff are incredibly attentive and genuinely care about their guests. During breakfast, they made pancakes specially for our child after knowing how much she loves pancakes. They even prepared sushi for me, even though it’s not on the breakfast menu. Those thoughtful gestures really meant a lot to us and made our stay extra special.

They truly go the extra mile to make their guests feel comfortable and well taken care of. Thank you, Four Points Pakuwon Indah Surabaya, for such a wonderful experience. We can’t wait to come back again.

The service and hospitality made my stay memorable. I got my room upgraded, it was spacious, comfortable, and very well-equipped. I appreciated the complimentary welcome snack delivered to my room. The restaurant had delicious and varied breakfast menu, also the staffs were very helpful—especially Chef Anto, Chef Yudi, and Math who made sure I had everything I needed. I enjoyed direct access to the shopping mall, but the parking lot could be quite confusing and crowded especially on the weekend. It was a delightful staying experience and Four Points Pakuwon Indah will be my choice to stay in West Surabaya.

This was my first time staying here, as I was visiting for work. There were 13 of us in our group. I didn’t expect the service to be this amazing—even though it’s a 4-star hotel, it truly felt like a 5-star experience.

The breakfast was incredibly delicious. Every morning, all the staff served us warmly and greeted us with genuine friendliness. On the first day, I complained because my muesli tasted a bit sour, and Chef Yudi immediately came to apologize and kindly offered me a complimentary dish, which was absolutely delicious. On the following days, Chef Yudi also came by to check on us and personally took care of us.

Shout out to Chef Yudi and the entire breakfast restaurant team at Four Points. Keep up the good work!

Staff service is so nice.
breakfast choices , I really like the breakfast here. Variety of food
Good location next to the mall

We stayed for 2 night because this hotel location is connected with biggest mall in Surabaya,but we are very happy because the room is cozy,the bed is comfortable and the best service when you get breakfast.
They have a delicious Indonesian breakfast, with a various dessert,drinks.
Thanks for Gee who remember my husband's name from day 1 ,also Dinda who is offering us a drinks to take away,Refa who gives us complimentary delicious dessert,and don't forget the chef(I don't his name) but he gives us special bulgogi, thanks a lot ❤️.
We sure we're gonna come back again.
Best service ever

Great room and great breakfast.

Service was excellent during breakfast. Beds was also comfortable during the stay and easy access to the mall

..good hotel to stay with a great location, clean room, friendly staff, services are excellent, bf atmosphere is very good..thanks to pak Lanang, all the restaurant crew: pak Anto, pak Indra, pak Dees..etc for your hospitality.

Staff nice and friendly, room clean fresh and cute towel art. Food nice and thank you for chef for special dishes.
Hotel side by side with shopping mall made convenience for any needs

Great Location because connecting to the pakuwon mall.
The service excellence, from the moment we arrive until the day we leave.

Awesome..

The hotel’s service exceeded my expectations. From the lobby to the restaurants, every staff member was giving their absolute best—especially the restaurant team. I’m even taking the time to write a complimentary letter to express my gratitude for their outstanding hospitality.

It was a pleasure to stay at the Four Points Pakuwon Surabaya hotel. We have stayed here several times and have been very impressed with the clean rooms and comfortable beds.
We were welcomed by the friendly hotel staff, and the food at the Djaman Doeloe restaurant was delicious and varied. Chef Judi and Pak Soim were the best, and we would like to thank Mas Fajar and the others for serving us so well.
Thank you for everything

My family and I had an excellent stay at this hotel. Everything exceeded our expectations. The staff always warm, friendly, and willing to help with anything we needed. We were especially impressed with the food at the hotel restaurant. Every dish was delicious, well-prepared, and served with great attention to detail. The service at the restaurant was just as exceptional, making each meal a pleasant experience. We truly enjoyed our stay and felt very satisfied overall. We would happily stay here again. Highly recommended! See you again 💕

I was happy stayed in Four Point for 3 nights. From I check in until check out, all staff really really helpful. Thank to mas Fajar and Mas Yudhi from Djaman Doeloe Resto. Food was tasty, I got complimentary Lapis Surabaya in my room and drink voucher for rooftop bar. The location next to Pakuwon Mall make my trip was easy. Everything was prefect! Thanks

I chose Four Points Pakuwon Indah for my family holiday in greater Surabaya in December 2025. What a right decision it was!

Location wise it is not far from the toll road and it is right inside the Pakuwon Mall complex, providing easy access to almost anything, from shopping to food to massage to food again.

The hotel is relaxing, clean and well maintained, providing us with a comfortable living space while away from home.

The breakfast buffet spread provides a delicious endless variety of food. Thank you to sous chef Anto. Just a tip, please get the French toast with ice cream on top and get your name written on the plate!

What most remarkably stood out is the staffs’ service. All of them, from the front office to the room cleaner, from the security team to the waitress team. They are attentive and their warm big smiles always greet us. They represent the right combination of Indonesian hospitality and Marriot professionalism.

A special thanks to Rebecca in the front office who wholeheartedly took care of us throughout our stay. Also to Lanang the Duty Manager who attentively ensured that all our needs were taken care of.

We will certainly choose this hotel again the next time we visit Surabaya.

Thank you Four Points by Sheraton, Pakuwon Indah team 🙏.

A Very great experience.
Strategic location, delicious food, beautiful city view, helpful staff. Thank you to housekeeping Mas Hikmal, chef Anto and Mas Bimo

It was a great experience for staying in Four Points, I would want to spicely thanks for hotel stuff Mr.Dimas and Mr.Dani's, these two gentlemen helpd me a lot.

Everything is excellent staying in the Four Points by Sheraton Surabaya, will definitely come back again when visiting Surabaya