Four Points by Sheraton Surabaya, Pakuwon Indah

Hotels
•
Marriott
9.4 (139 reviews)
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216 , Surabaya , ID
+62 31 99150000

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Facilities

Health or beauty spa nearby
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Excellent service
Delicious food
Cons:
Access card issues
Missing welcome drink

Categories

Cleanliness
9.15
Standard quality for this hotel tier.
Service
9.95
Outstanding service, many positive mentions of attentive and helpful staff.
Location
9.15
Standard quality for this hotel tier.
Room Quality
9.15
Spacious and well-equipped room, as mentioned in the reviews.
Amenities
9.35
Good amenities with access to a shopping mall and thoughtful extras.
Value for Money
9.15
Standard quality for this hotel tier.
Food and Beverage
9.65
Food quality and variety exceeded expectations, with thoughtful service.
Overall Experience
9.65
Overall very positive sentiments expressed throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:23

Property Description

Discover the perfect blend of comfort and convenience at Four Points by Sheraton Surabaya, Pakuwon Indah.

Recreational Oasis
Dive into relaxation with our stunning outdoor pool, providing the ideal setting for unwinding after a day of exploration.

Culinary Delights
Savor delectable dishes at our on-site Djaman Doeloe Restaurant and unwind with your favorite drink at the bar/lounge, ensuring every meal is a memorable experience.

Exceptional Amenities
Enjoy complimentary wireless internet access, a 24-hour front desk, and roundtrip airport shuttle services for your convenience. Each of our 310 air-conditioned rooms is equipped with modern amenities to make your stay truly comfortable.

Elevate your travel experience and make your reservations now at Four Points by Sheraton Surabaya, Pakuwon Indah!

Important information:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 139 reviews
Cleanliness: 9.15
Service: 9.95
Location: 9.15
Room Quality: 9.15
Amenities: 9.35
Value for Money: 9.15
Food and Beverage: 9.65
Overall Experience: 9.65
J
Junwei • couple • au
9
2026-08-04 • via Nuitee
A
Abdul Rahman • couple • sg
10
2026-08-03 • via Nuitee
N
Nirisa • solo_traveller • id
10
2026-07-22 • via Nuitee
E
Elaine • family_with_children • id
9
Pros:

It's very convenient as it's very near to pakumon mall and PTC, within walking distance. It is also easy to get taxi nearby (grab and bluebird).
The staf is very friendly and the room is very clean and big and it has a good lighting, not too dim and not too bright. Bathroom is also clean and big.

2026-07-18 • via Nuitee
C
Chang Pyo • couple • kr
7
2026-07-17 • via Nuitee
C
Chang Pyo • solo_traveller • kr
7
2026-07-17 • via Nuitee
M
Mansoor • couple • in
8
2026-07-13 • via Nuitee
I
I GST A BAGUS • solo_traveller • id
8
2026-07-11 • via Nuitee
N
Nino Azizah • solo_traveller • id
10
All perfect store ! They really show us what true hospitality actually is. Kudos !
Pros:

Everything ! The room, the clranliness, the staffs, the foods,the location ,it is perfecto !
It is my 4th or 5th or 6th maybe,staying here. Never fail to make me have a big smile. When i go to restaurant, they always bring such hospitality u ll find nowhere in any hotels in Indo. And it is 4 stars hotels. Kudos to u all at Four Points Pakuwon !

Cons:

Nothing.

2026-07-10 • via Nuitee
W
Wati Arshad • solo_traveller • sg
9
2026-07-08 • via Nuitee
N
Nurudin • couple • id
10
Would like to come many more whenever any business trip to Surabaya
Pros:

Breakfast experience is outstanding, the best

2026-07-05 • via Nuitee
T
Tengku ahmad nizamuddin • couple • my
10
2026-06-30 • via Nuitee
T
Tjisse • extended_group • nl
9
2026-06-29 • via Nuitee
T
Tjisse • couple • nl
9
2026-06-29 • via Nuitee
H
Harri • solo_traveller • fi
10
Nautin
Pros:

Hyvä laatu ja tyylikäs

Cons:

-

2026-06-26 • via Nuitee
F
Freddy • couple • nl
8
2026-06-23 • via Nuitee
E
Emilia • couple • id
9
Pros:

Kamar Bersih. Cocok untuk perjalanan bisnis, stay cation dan liburan keluarga.

2026-06-18 • via Nuitee
R
Rinny • solo_traveller • id
7
2026-06-12 • via Nuitee
Y
Yossita • family_with_children • id
10
Pros:

In the pakuwon mall, clean, spacious rooms, great breakfast.

2026-06-09 • via Nuitee
D
dewa made • family_with_children • id
9
2026-06-08 • via Nuitee