WoodSpring Suites Davenport FL

Tried to change the price of stay after it was booked and paid for so didn’t stay

Live roaches and idk what on the wall next to the bed. So we got another room. You pay for the Internet. Morning management was very rude and also argued over giving us a receipt for our stay. Yelled at my daughter for being in the gym with me when it says need to be a company by an adult.

Las personas del front desk me hicieron esperar 10 m inutos para atenderme, estan explicando algo en el sistema a una persona, parecia que no les importaba verme ahi parado esperando, despues d elos 10 minutos tenian la reserva impresa, osea todo el tiempo pudieron atenderme si usar el sistema pero decidieron hacerme esperar. La habitacion olia horrible, habia pelos de perro en el piso, el olor a mariguana en los pasillos del hotel, en la noche los huespoedes de los pisos de arriba estuvieron peleando y haciendo mucho ruido

The nice exterior and lobby gave us a good first impression, but our room and overall experience were extremely disappointing.

We arrived around 12:30 a.m. The employees at the front desk seemed annoyed that we had interrupted their conversation, and we received no directions to our room. The side entrance’s key-card reader also did not work, so we had to return through the front.

Shortly after entering our room, my husband saw a cockroach run across the nightstand. Because it was so late and we had children with us, we hoped it was an isolated incident and tried to settle in. The bed covers had multiple stains, so we used our own blankets to avoid direct contact with them.

Guests across the hall were repeatedly opening doors and talking loudly past 3 a.m., making it difficult to sleep. The hotel also smelled of cigarette smoke and marijuana.

By morning, we found more cockroaches on the wall and running across the countertops. I have photos. When I reported this and requested a refund, the front desk offered another room and directed me to Booking.com. We declined the room change and left. Booking.com refunded our unused nights but refused to refund the night spent in these conditions. No one asked to review our photos.

A room with cockroaches and stained bedding is unacceptable. We were traveling with our children and expected a clean place to sleep. I would not recommend this hotel.

There was black mold in my room. The room smelt musty and moldy. There was roaches, which are now in my car. And also in my sons Xbox gaming system. Which I now have to replace. They charged me for my service animals, telling me they were pets. The staff is RUDE and they try to know everything. I will never stay there again. I also will NEVER recommend this place.

The elevator broke the first night there and I was on the 4th floor

No breakfast, location was ok. room was not what I expected, the chair was all scratched up with pieces on the floor the bed was very uncomfortable bathroom was not the cleanest, the floor was dirty and the bathroom door two different colors very bad looking. Will not stay here again.

Olor fuerte en el elevador