Extended Stay America Suites - Redlands

Hotels
•
Extended Stay America Suites
6.3 (595 reviews)
1700 Orange Tree Lane , Redlands , US
+1 909-346-2587

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Comfortable bed
Cons:
Dirty rooms
Unprofessional staff
Broken elevator
Lack of amenities

Categories

Cleanliness
3.85
Numerous complaints about dirtiness, roaches, and stained bedding.
Service
7.82
Staff were described as unprofessional, but some guests noted helpfulness at the front desk.
Location
8.35
Location was praised, although there were concerns about safety and nearby homelessness.
Room Quality
4.81
Several issues with room condition: dirty, stained bedding, and malfunctioning elevator.
Amenities
5.84
No amenities as promised; lack of a working elevator impacted guest experience.
Value for Money
7.3
Perceived as overpriced given the poor condition and lack of amenities.
Food and Beverage
5.85
No breakfast provided despite being listed; absence of food amenities.
Overall Experience
6.62
Widespread dissatisfaction leads to negative perspective on overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Modern Comfort and Convenience

Convenient Amenities
Enjoy air-conditioned rooms with free WiFi, a fitness centre, and a kitchen in each suite. Stay entertained with a flat-screen TV and cable channels, and keep your snacks fresh in the in-room fridge.

Helpful Reception
Our friendly staff is ready to assist you with area information and make your stay more enjoyable. Explore nearby attractions like the University of Redlands and Fiesta Village Family Fun park, all within a short distance from the hotel.

Prime Location
Situated near major landmarks and just a short drive from the LA/Ontario International Airport, Extended Stay America Suites - Redlands offers the perfect blend of comfort and accessibility.

Book your stay now at Extended Stay America Suites - Redlands for a memorable experience!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted. Please note that late check-in is unavailable at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.3
Based on 595 reviews
Cleanliness: 3.85
Service: 7.82
Location: 8.35
Room Quality: 4.81
Amenities: 5.84
Value for Money: 7.3
Food and Beverage: 5.85
Overall Experience: 6.62
T
Tracy • couple • us
6
It was comfortable enough the air conditioning worked well. Lighting was good. Roaches and remnants of roaches were near
Pros:

I liked the location to the freeway. I also thought the lady at the front desk was really friendly. Like that they had a gym.

Cons:

There were roaches in the bathroom.

2026-11-07 • via Nuitee
N
nazareth • couple • us
10
2026-11-02 • via Nuitee
C
Charles • solo_traveller • us
10
Pros:

Good hotel for short stay.

Cons:

N/A

2026-11-02 • via Nuitee
B
Brianna • couple • us
1
Pros:

Nothing didn’t stay here called several times and they couldn’t help me just said I lost my room

Cons:

That I didn’t get to stay there as I wasn’t checking in on their “schedule” when i had booked a day before to help cover me coming late

2026-11-02 • via Nuitee
L
Lynette • extended_group • us
9
2026-11-01 • via Nuitee
M
Mario • couple • us
1
2026-11-01 • via Nuitee
T
Tanisha • family_with_children • us
1
No stay
Pros:

They cancelled my reservation without any notifications

Cons:

Contact people if you're going to cancel the reservation

2026-10-21 • via Nuitee
A
Adrian • solo_traveller • us
9
2026-10-09 • via Nuitee
C
Charles • solo_traveller • us
8
2026-09-16 • via Nuitee
C
Carrie • solo_traveller • us
8
Pros:

Great service customer service everything overall was good just the traffic and people that hang outside in late hours is not good

Cons:

People hanging outside in cars with music loud voices by my window they should have quiet time so people can rest b

2026-09-12 • via Nuitee
M
Medel • couple • us
10
2026-09-11 • via Nuitee
A
Annette • family_with_children • us
1
Pros:

The location is nice but the management sucks there. That hotel is falling apart due of the workers there not taking care of it and keeping it clean. Short staff and it sucked ass

Cons:

I didn’t like anything, it was so dirty I had to get another hotel the next day and I was supposed to stay there three nights

2026-09-08 • via Nuitee
P
Patricia • couple • us
6
Pros:

No breakfast

Cons:

Hallway carpet is so stained and shabby. The room chairs are all torn and discolored.

2026-09-06 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-01 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-01 • via Nuitee
C
Christopher • solo_traveller • us
5
2026-08-17 • via Nuitee
K
Kim • solo_traveller • us
8
Pros:

I liked how comfortable the room was the facilities and the staff.

Cons:

I didn't like the noise.

2026-08-17 • via Nuitee
A
Angelina • couple • us
4
2026-08-13 • via Nuitee
A
Angelina • couple • us
3
Cons:

The neighbor above was being loud moving funiture I understand the kid was special needs. But I was trying to get some sleep it 12am til 4am noise didn’t stop. They could of put us in different room if that was the case

2026-08-13 • via Nuitee
A
Angelina • couple • us
4
2026-08-13 • via Nuitee