THE FACE Suites Hotel

Hotels
7.9 (1892 reviews)
1020, Jalan Sultan Ismail , Kuala Lumpur , my

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Rooftop/infinity pool with spectacular views
Excellent central location (near monorail, Bukit Bintang)
Large, fully equipped apartments (kitchen, laundry)
Good value/price for location
Cons:
Public-area cleanliness issues and inconsistent housekeeping
Breakfast crowded and served in a neighboring building with replenishment problems
Slow lifts and limited pool sunbeds
Some maintenance problems (worn areas, fridge not cooling, bathroom drainage)

Categories

Cleanliness
6
Multiple guests reported poor cleanliness of public areas and carpets, inconsistent room housekeeping (some mention cleaning only on request and bed linen not changed), and occasional visible wear; cleanliness is below expectations.
Service
8.5
Mixed reports: some guests praised friendly and helpful staff and a strong manager, while others found staff rude or unhelpful; overall service is decent and occasionally very good, so rated above average to reflect the positives balancing the negatives.
Location
9.5
Consistently praised: central position, close to monorail and Bukit Bintang, easy walking distance to attractions; excellent location and views (Petronas/Twin Towers visible from pool on some sides).
Room Quality
7.5
Rooms/apartments are spacious and well equipped (kitchen, laundry) but some units are worn, occasional maintenance issues (fridge not cooling, bathtub drainage problems); overall large rooms but mixed in upkeep.
Amenities
8
Rooftop infinity pool and views are major positives, but guests noted too few sunbeds, slow lifts and some facilities not matching a large hotel's scale; amenities are strong for leisure (pool/views) but operational shortcomings reduce score slightly.
Value for Money
9
Multiple guests commented on very good pricing for the central location and large apartments; considered good value despite some facility and service shortcomings.
Food and Beverage
6.5
Breakfast received criticism: served in a neighboring building, often busy, items not sufficiently replenished; food service below expected standards for a top-tier property.
Overall Experience
8.2
Overall impressions are positive due to location, views, pool and spacious rooms, but recurring issues (cleanliness of public areas, breakfast logistics, some staff inconsistency and maintenance) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 05:52

Property Description

Infinity Pool and Fitness Centre
Enjoy stunning views of Kuala Lumpur skyline while relaxing in the infinity pool or working out at the fitness centre.

Luxurious Room Amenities
Indulge in comfort with flat-screen TV, bath robes, free toiletries, and a hair dryer provided in each room.

Dining Experiences
Savor a variety of food and beverages at Deep Blue Restaurant & Bar on the Sky Deck or enjoy casual dining at Cafe iL Viso on the ground floor.

For an unforgettable experience in Kuala Lumpur, book your stay at THE FACE Suites today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in at the hotel.
Please note that hotel may contact the cardholder for verification purposes.
Please present the same credit card used to guarantee your booking when checking in at the hotel.
Please note that hotel may contact the cardholder for verification purposes.
The property requires a refundable security deposit upon check-in.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.9
Based on 1892 reviews
Cleanliness: 6
Service: 8.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 8.2
V
Vinny • extended_group • ch
10
Super
Pros:

Location, Personal, Sauberkeit, Infinity Pool, Grösse des Appartements

2026-08-22 • via Nuitee
E
Erika • family_with_children • it
6
Pros:

Posizione

Cons:

Staff, ho lasciato una felpa in stanza prima mi avevano detto di averla trovata poi no. Asciugatrice che funzionava male e la seconda stanza senza finestra.

2026-08-22 • via Nuitee
S
Sujatha • family_with_children • in
10
Highly recommend
Pros:

Great location - we stayed at the two bedroom apartment- spacious, very close to central - less than 10 mins walks ! Definitely recommend and will come back again …

Cons:

Early check in wasn’t available although requested but instead we went for a good walk in the morning !

2026-08-21 • via Nuitee
J
Julio Perez • solo_traveller • ve
9
2026-08-21 • via Nuitee
R
RAYAN • family_with_children • sa
8
2026-08-19 • via Nuitee
Z
Zeliha • extended_group • tr
9
Memnun edici
Pros:

Konumu çok iyiydi. Ev konforluydu. Genel olarak memnun ayrıldık.

Cons:

Petronas kulelerini gören havuz için gittiğimizde rezervasyon istemeleriydi.

2026-08-18 • via Nuitee
A
achraf • solo_traveller • ma
9
2026-08-17 • via Nuitee
N
Nadia • family_with_children • fr
7
Personne agréable, petit déjeuner avec un choix varié. Manque de propreté pour un 5 étoiles
Pros:

La chambre est spacieuse et bien équipée (cuisine disponible avec lave linge et sèche linge)

Cons:

Manque de propreté dans la chambre. Le sol de la chambre contenait des taches qui datait, le ménage est vraiment fait en surface et c’est dommage pour un établissement 5 étoiles.

2026-08-17 • via Nuitee
L
le leer sebastien • solo_traveller • fr
6
Pros:

La piscine, la vue, le restaurant Deep Blue. L'appartement grand et spacieux.

Cons:

L'odeur dans la chambre, piscine froide, salle de sport pas à la hauteur, peu de choix au brunch du matin.

2026-08-16 • via Nuitee
R
romaura • extended_group • it
6
2026-08-13 • via Nuitee
J
Javier • extended_group • es
8
2026-08-13 • via Nuitee
L
Leslie • extended_group • gb
8
Great. I would definitley book this hotel again
Pros:

Room sizes are fantastic. Large Bathrooms and good facilities for making tea or warming food. Even had a washing machine

Cons:

There is a lot of taxi traffic in the mornings at the from of the hotel. However it is a very large hotel

2026-08-11 • via Nuitee
T
Tawfik • family_with_children • fr
9
Très bon rapport qualité prix.
Pros:

La localisation géographique, la propreté et le petit déjeuner.

Cons:

L’accès difficile à l’extérieur en voiture

2026-08-11 • via Nuitee
W
Wanne • family_with_children • nl
9
Fijne plek in het centrum van KL, wel langs drukke weg.
Pros:

Het rooftopzwembad is heerlijk! Verder is het een heel schoon en ruim appartement met wasmachine. Op loopafstand van de Petronas-Towers.

Cons:

De drukke weg hoor je ‘s nachts heel goed en hield ons uit de slaap.

2026-08-10 • via Nuitee
A
Abdullah • extended_group • sa
8
Pros:

المسبح

Cons:

لا يستحق ان يكون خمسة نجوم

2026-08-08 • via Nuitee
F
Francien • solo_traveller • nl
8
Pros:

Ligging, super ruime appartement, service, bedden waren helemaal geweldig!!

Cons:

Eigenlijk niks

2026-08-08 • via Nuitee
D
Debmitra • extended_group • in
10
Pros:

Excellent view

2026-08-07 • via Nuitee
N
Nicole • family_with_children • nl
9
Cons:

Wat weinig bedjes bij het zwembad

2026-08-07 • via Nuitee
B
BOUKHALED • extended_group • fr
9
2026-08-07 • via Nuitee
O
Omer • couple • au
10
2026-08-07 • via Nuitee