Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
Key card access
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Inadequate storage
Poor breakfast service

Categories

Cleanliness
8.08
Mixed reviews about room cleanliness; adequate but not exceptional.
Service
8.55
Service had some complaints about staff behavior during breakfast, affecting overall experience.
Location
9.59
Excellent location close to transport and parks, highly praised in reviews.
Room Quality
7.04
Rooms described as small and lacking storage space, inconsistent quality across rooms.
Amenities
8.07
Basic amenities available but some reports regarding inadequate size and functionality.
Value for Money
7.53
Limited value considering room size and breakfast experience.
Food and Beverage
6.58
Breakfast quality has been criticized; average at best.
Overall Experience
8.55
Overall experience is positive due to location, but mixed feelings about rooms and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Centrally Located Property

The Pembridge Palace Hotel offers a prime location within walking distance to Hyde Park and Royal Albert Hall. With Whiteleys shopping centre just a 10-minute walk away, guests have convenient access to both leisure and retail destinations.

Convenient Access to London’s Landmarks

Situated near Bayswater and Queensway Tube stations, guests can easily explore London's iconic landmarks, shopping districts, and museums. The hotel's strategic location ensures a seamless travel experience for visitors looking to immerse themselves in the city's vibrant atmosphere.

Relaxing Courtyard and Modern Amenities

Guests can unwind in the hotel's tranquil courtyard and garden during warmer seasons. The well-appointed rooms feature carpeted floors, TVs, and free Wi-Fi access in public areas. Additionally, the spacious eating area serves a delicious continental breakfast for a delightful start to the day.

Book your stay at Pembridge Palace Hotel for a memorable London experience!

Important information:

The hotel reserves the right to pre-authorize credit cards prior to arrival.

The card used to make the reservation must be presented upon arrival to the front desk.

Please note that any reservation for 6 rooms or more for the same dates or name will be considered a group and will have different booking conditions, deposit and cancellation policy.

Please note that the card holders name must match the name on the booking. Guests who have provided a card that does not match their name are required to contact the property in order to fill out a third part authorization form before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 14002 reviews
Cleanliness: 8.08
Service: 8.55
Location: 9.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 6.58
Overall Experience: 8.55
R
Riccardo • family_with_children • it
9
2026-05-17 • via Nuitee
N
Nadine • solo_traveller • ch
7
2026-05-16 • via Nuitee
A
Ann • solo_traveller • ie
8
Great and good value
Pros:

Location great. Building great. Staff great.

Cons:

Room very tiny

2026-05-16 • via Nuitee
D
Dje95240 • solo_traveller • fr
8
2026-05-16 • via Nuitee
I
Ilaria • solo_traveller • it
9
Pros:

Struttura molto gradevole, curata, pulita. Buona posizione rispetto alla città e ai mezzi pubblici.

2026-05-16 • via Nuitee
Y
Yagmur • solo_traveller • tr
10
Pros:

The location was perfect, the hotel was very clean, and the staff were very helpful. The rooms were just a bit small, but that’s no problem at all 🙂

2026-05-16 • via Nuitee
ÇEVİK • couple • tr
5
Otel konumu çok iyi
Pros:

Konumu ve temizliği

Cons:

Odalar çok küçük , sürekli tavandan ses geliyor .Yürüme sesi eski yani, asansör yavaş ve tehlikeli birde okadar para veriyorsunuz terlik yok evet Avrupa’da bir çok otelde yok ama uzun bir tatilde çok para ödediğiniz de en azından terlik bekliyorsunuz

2026-05-16 • via Nuitee
M
Martina • couple • de
8
Schönes Hotel in guter Lage von London.
Pros:

Die Lage des Hotels ist perfekt, ruhige Gegend aber dennoch zwei U Bahnstationen in nächster Nähe. Von dort aus konnte man schnell alle Sehenswürdigkeiten erreichen. Personal sehr freundlich und hilfsbereit. Zimmer sind klein aber das ist normal für London, alles war aber sauber. Jeden Tag bekommt man 2 Flaschen Wasser aufs Zimmer und es gibt einen Kühlschrank. Frühstück war auch gut.

2026-05-16 • via Nuitee
O
Ocram63 • solo_traveller • it
8
Siamo stati bene
Pros:

La pulizia delle stanze e le camere silenziose .La posizione

Cons:

Le stanze sono abbastanza piccole

2026-05-16 • via Nuitee
B
Bart • family_with_children • it
8
2026-05-16 • via Nuitee
C
Condorelli • solo_traveller • it
7
2026-05-16 • via Nuitee
T
Thora • couple • de
8
Pros:

Freundliches Personal, toller Service
Gutes Buffet zum Frühstück
Gemütliche Betten
Kühlschrank

Cons:

Alles super
Insgesamt wenig Platz im Zimmer, aber das scheint normal zu sein bei Unterkünften in London :)

2026-05-16 • via Nuitee
I
Inese • couple • lv
8
2026-05-16 • via Nuitee
G
Gaelle • solo_traveller • fr
9
2026-05-15 • via Nuitee
F
Florence • couple • fr
8
2026-05-15 • via Nuitee
B
B.Aranka • solo_traveller • hu
10
Pros:

Minden

Cons:

Semmi

2026-05-15 • via Nuitee
K
knut • couple • no
5
2026-05-15 • via Nuitee
R
Ruba • couple • il
8
Pros:

Clean. Friendly stafff.
The chef Selvster was very nice
Thank you :)

Cons:

Small room

2026-05-15 • via Nuitee
S
Sara • solo_traveller • it
7
2026-05-15 • via Nuitee
A
Amy • couple • ie
5
It was somewhere to put our head down & all staff we met were lovely but expensive for such a small & basic room
Pros:

Check in was easy, close to train station, nice area.

Cons:

Quite expensive for the facilities available. Tiny room, tiny bathroom.. not enough room to even place suitcase on the floor. The breakfast was abysmal, defo wouldn’t pay for that.

2026-05-15 • via Nuitee