Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
Key card access
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Inadequate storage
Poor breakfast service

Categories

Cleanliness
8.08
Mixed reviews about room cleanliness; adequate but not exceptional.
Service
8.55
Service had some complaints about staff behavior during breakfast, affecting overall experience.
Location
9.59
Excellent location close to transport and parks, highly praised in reviews.
Room Quality
7.04
Rooms described as small and lacking storage space, inconsistent quality across rooms.
Amenities
8.07
Basic amenities available but some reports regarding inadequate size and functionality.
Value for Money
7.53
Limited value considering room size and breakfast experience.
Food and Beverage
6.58
Breakfast quality has been criticized; average at best.
Overall Experience
8.55
Overall experience is positive due to location, but mixed feelings about rooms and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Centrally Located Property

The Pembridge Palace Hotel offers a prime location within walking distance to Hyde Park and Royal Albert Hall. With Whiteleys shopping centre just a 10-minute walk away, guests have convenient access to both leisure and retail destinations.

Convenient Access to London’s Landmarks

Situated near Bayswater and Queensway Tube stations, guests can easily explore London's iconic landmarks, shopping districts, and museums. The hotel's strategic location ensures a seamless travel experience for visitors looking to immerse themselves in the city's vibrant atmosphere.

Relaxing Courtyard and Modern Amenities

Guests can unwind in the hotel's tranquil courtyard and garden during warmer seasons. The well-appointed rooms feature carpeted floors, TVs, and free Wi-Fi access in public areas. Additionally, the spacious eating area serves a delicious continental breakfast for a delightful start to the day.

Book your stay at Pembridge Palace Hotel for a memorable London experience!

Important information:

The hotel reserves the right to pre-authorize credit cards prior to arrival.

The card used to make the reservation must be presented upon arrival to the front desk.

Please note that any reservation for 6 rooms or more for the same dates or name will be considered a group and will have different booking conditions, deposit and cancellation policy.

Please note that the card holders name must match the name on the booking. Guests who have provided a card that does not match their name are required to contact the property in order to fill out a third part authorization form before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 13128 reviews
Cleanliness: 8.08
Service: 8.55
Location: 9.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 6.58
Overall Experience: 8.55
H
Heyer • family_with_children • de
5
2026-03-14 • via Nuitee
G
Giorgia • family_with_children • it
10
Perfetto, tornerei per un altro soggiorno
Pros:

Gentilezza, posizione,

Cons:

Camera un pochino stretta per 4

2026-03-14 • via Nuitee
M
monica • family_with_children • it
9
Pros:

posizione e pulizia

2026-03-14 • via Nuitee
N
Naomi Maria Grazia • couple • it
9
Tutto benissimo
Pros:

Posizione perfetta a 5 minuti dalla stazione metro Bayswater, nella stessa zona si trovano Tesco, McDonalds, Five Guys, Subway, un negozio di souvenir, Gail's e tanti altri locali. Camera piccola ma ok per me e la mia amica, e molto funzionale. Presente ascensore comodo e ampio. C'è la possibilità di avere la colazione per 14£, ma in stanza c'è il bollitore con le bustine di tè, caffè istantaneo anche deka, latte, due biscottini buonissimi e le tazze. Nel mini frigo ci sono sempre due bottigliette d'acqua, tutto gratuito e comodissimo. Per terra c'è la moquette sempre pulitissima. La stanza viene pulita ogni giorno, vengono cambiati gli asciugamani e rifatto il letto, pulito il bagno e rifornite le cose per la colazione. Staff sempre gentilissimo, disponibile e rispettoso. Wifi presente e sempre funzionante.

Cons:

Troppo caldo in stanza, ma abbiamo risolto lasciando la finestra aperta durante il giorno. Si sentono dei rumori dalle altre stanze.

2026-03-13 • via Nuitee
J
Jānis • family_with_children • lv
10
2026-03-13 • via Nuitee
Ülts • family_with_children • ee
9
2026-03-13 • via Nuitee
M
Maïwenn • couple • fr
8
L’hôtel est idéalement situé (Kensington gardens et Notting Hill à 15 min de marche), avec des accès métro/bus proch
Pros:

La localisation de l’hôtel est idéale.

Cons:

Le manque d’isolation entre chaque étage. On entendait les pas, les conversations, appels téléphoniques, réveils de la chambre au dessus.

2026-03-13 • via Nuitee
J
Jo • couple • gb
10
Great place to stay in London and excellent value.
Pros:

Location.
Cleanliness.
Happy and welcoming staff.
Good shower.
Garden.

Cons:

Room size

2026-03-13 • via Nuitee
D
Donghoon • extended_group • kr
7
Pros:

역에서 멀지 않아서 좋았습니다. 직원들도 친절했구요.
수건도 매일 갈아주어서(요청해야함) 좋았습니다. 물과 커피, 쿠키도 공짜에요.

Cons:

방이 좀 많이 좁았어요. 4인 가족이서 지하층을 받았는데 캐리어를 피면 자리가 없어서 늘 캐리어를 닫고 생활해야 했습니다. 지하라서 개미도 나왔네요 그래서 조금 불안했습니다.

2026-03-12 • via Nuitee
C
Chiara • extended_group • it
8
2026-03-12 • via Nuitee
S
Sabine • couple • de
8
Pros:

Das Personal war wirklich sehr freundlich, die Lage auch wirklich gut und der Preis war einfach unschlagbar. Das Zimmer selbst war klein, aber nicht eng und gut eingerichtet.

Cons:

Das Zimmer war im Keller, was uns bei der Buchung nicht ganz klar war, allerdings den günstigen Preis erklärt hat. Man hatte trotzdem ein Fenster mit Tageslicht und das Preis-Leistungsverhältnis war sehr angemessen!

2026-03-12 • via Nuitee
M
Martina • couple • it
9
Soggiorno piacevole, lo consiglio!
Pros:

La posizione dell’hotel è a 5 minuti a piedi dalla metro per raggiungere il centro della città, punto a favore anche per la pulizia, che a londra non è scontato. Ottimo pernottamento, consiglio per chi deve passare dei giorni a Londra!

Cons:

camere non insonorizzate

2026-03-12 • via Nuitee
E
Etxeberria • couple • es
9
2026-03-12 • via Nuitee
M
Martin Wilson • solo_traveller • ie
10
Pros:

The whole experience was exceptional the location was perfect.great value for money

Cons:

If I was picky the heating was on all the time that's it

2026-03-12 • via Nuitee
A
Arturo • solo_traveller • es
6
Pros:

Localización

Cons:

La Habitación extremadamente pequeña y de dificil acceso. Sin sitio ni para abrir la maleta

2026-03-11 • via Nuitee
A
Anna-Maria Claudia • solo_traveller • de
9
2026-03-11 • via Nuitee
E
Eve • family_with_children • gb
10
Value for money with exceptional staff.
Pros:

Beautiful area. Lovely hotel and staff.

2026-03-11 • via Nuitee
R
Richardeau • family_with_children • be
8
Avis Pembridge Palace Hotel
Pros:

Emplacement idéal. Quartier très calme.

Cons:

Isolation phonique de la chambre à revoir. Trop chaud et impossible de baisser le chauffage.

2026-03-11 • via Nuitee
A
Anna-Maria Claudia • solo_traveller • de
9
Pros:

Sehr freundliches Personal. Gutes Frühstück. Toller Außenbereich (Terrasse) um Ruhe zu genießen. Wunderbare Lage, eine Oase inmitten der Metropole. Sehr gute Restaurants sind fußläufig erreichbar. Transportmittel mit Bus und Underground in unmittelbarer Nähe. Bayswater und das angrenzende Notting Hill sind tolle Viertel zum Erkunden.

2026-03-11 • via Nuitee
M
Mattia • couple • it
8
2026-03-11 • via Nuitee