Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Inadequate storage
Poor breakfast service

Categories

Cleanliness
8.08
Mixed reviews about room cleanliness; adequate but not exceptional.
Service
8.55
Service had some complaints about staff behavior during breakfast, affecting overall experience.
Location
9.59
Excellent location close to transport and parks, highly praised in reviews.
Room Quality
7.04
Rooms described as small and lacking storage space, inconsistent quality across rooms.
Amenities
8.07
Basic amenities available but some reports regarding inadequate size and functionality.
Value for Money
7.53
Limited value considering room size and breakfast experience.
Food and Beverage
6.58
Breakfast quality has been criticized; average at best.
Overall Experience
8.55
Overall experience is positive due to location, but mixed feelings about rooms and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Centrally Located Property

The Pembridge Palace Hotel offers a prime location within walking distance to Hyde Park and Royal Albert Hall. With Whiteleys shopping centre just a 10-minute walk away, guests have convenient access to both leisure and retail destinations.

Convenient Access to London’s Landmarks

Situated near Bayswater and Queensway Tube stations, guests can easily explore London's iconic landmarks, shopping districts, and museums. The hotel's strategic location ensures a seamless travel experience for visitors looking to immerse themselves in the city's vibrant atmosphere.

Relaxing Courtyard and Modern Amenities

Guests can unwind in the hotel's tranquil courtyard and garden during warmer seasons. The well-appointed rooms feature carpeted floors, TVs, and free Wi-Fi access in public areas. Additionally, the spacious eating area serves a delicious continental breakfast for a delightful start to the day.

Book your stay at Pembridge Palace Hotel for a memorable London experience!

Important information:

The hotel reserves the right to pre-authorize credit cards prior to arrival.

The card used to make the reservation must be presented upon arrival to the front desk.

Please note that any reservation for 6 rooms or more for the same dates or name will be considered a group and will have different booking conditions, deposit and cancellation policy.

Please note that the card holders name must match the name on the booking. Guests who have provided a card that does not match their name are required to contact the property in order to fill out a third part authorization form before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8
Based on 14799 reviews
Cleanliness: 8.08
Service: 8.55
Location: 9.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 6.58
Overall Experience: 8.55
F
Fátima • solo_traveller • pt
10
Pros:

Simpatia, localização

2026-08-08 • via Nuitee
B
BANU • solo_traveller • tr
10
Pros:

Loved it. Thank You

2026-08-08 • via Nuitee
A
Andrew • solo_traveller • nz
7
Great Locations
Pros:

Location, cleanliness, staff.

Cons:

Size of the rooms and bathrooms. Larger people would have difficulty.

2026-08-08 • via Nuitee
D
Dana • solo_traveller • cz
7
Pros:

Umístění, úklidová služba

Cons:

Staré proleželé matrace, velmi malá koupelna. Tlustý člověk si nesedne na WC. Personál na snídani nebyl milý.

2026-08-08 • via Nuitee
N
Nesha • solo_traveller • us
9
Pros:

The staff was very helpful, and the location is great.

Cons:

While it's common in Europe, not having AC can be difficult.

2026-08-08 • via Nuitee
A
Alba • couple • es
7
2026-08-08 • via Nuitee
J
Johanna • couple • de
4
2026-08-08 • via Nuitee
G
Gerard • couple • pt
7
Like the area but wouldn’t stay here if it’s hot /summer time .
Pros:

I like the area of Bayswater. Property is in a nice area with restaurants and tube stations close by.

Cons:

Rooms are small and it was quite hot weather and rooms had no aircon but provided fans . Also was very noisy this stay …with gardeners and some noise from the street during the night .

2026-08-07 • via Nuitee
S
Serena • couple • it
8
2026-08-07 • via Nuitee
M
Mike • couple • gb
8
Pros:

Really friendly staff

2026-08-07 • via Nuitee
M
Marie-Gaëlle • family_with_children • fr
8
Très bien en tout point
Pros:

L'acceuil et les services propsés

Cons:

Rien

2026-08-07 • via Nuitee
L
Lawrence • solo_traveller • ie
10
2026-08-06 • via Nuitee
J
Janet • couple • us
5
Pros:

No air conditioner

2026-08-06 • via Nuitee
P
paolo • family_with_children • it
3
Non indicato per famiglie con figli grandi
Pros:

Posizione rispetto al centro

Cons:

Vergognoso proporre un buco del genere come camera per quattro adulti ad un costo come se fosse una camera famigliare per 4 adulti

2026-08-06 • via Nuitee
H
Henry • solo_traveller • us
9
A warm welcome to a nice place.
Pros:

The staff, 24 desk, location & garden.

Cons:

The decor is a bit dated but this is reflected in the price.

2026-08-06 • via Nuitee
K
Kerstin • solo_traveller • de
9
Pros:

Sehr gepflegtes Hotel mit freundlichen Mitarbeitern. Unsere Koffer wurden die Stufen zur Eingangstür hochgetragen! Unser Zimmer war sehr kleiner, aber sauber und mit allem Notwendigen ausgestattet. Frühstücksbüffet war gut bestückt und geschmecktlich gut.

Cons:

Das Zimmer war sehr klein und hatte eine niedrige Decke (Dachgeschoss). Aufgrund der Außentemperaturen von 30 Grad hat sich das Zimmer leider sehr aufgeheizt. Es gab zwar einen Ventilator, aber der hat leider nicht viel gebracht. Mit offenem Fenster war die Nacht erträglich.

2026-08-06 • via Nuitee
C
Corrado • solo_traveller • it
7
Un posto tranquillo, vicinissimo a Notting Hill e comodo per i trasporti.
Pros:

Il personale è molto gentile e disponibile, soprattutto Sylvester dell'area colazione.

Cons:

Una stanza nel basement non è adatta per quattro persone, gli spazi sono molto ridotti. Per questo abbiamo chiesto di cambiare stanza.

2026-08-06 • via Nuitee
S
Serif • solo_traveller • gb
6
Pros:

Staff really nice 🙂

Cons:

Aircon NOPE! Fan, yes but really hot!! Please, Aircon now!!!

2026-08-06 • via Nuitee
P
Philipp • solo_traveller • ch
7
2026-08-06 • via Nuitee
H
Helen • solo_traveller • us
8
Pros:

Great location. Friendly staff. Clean.

Cons:

Plastic plants and flowers outside!
Room would be small for 2 people.

2026-08-06 • via Nuitee