Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Inadequate storage
Poor breakfast service

Categories

Cleanliness
8.08
Mixed reviews about room cleanliness; adequate but not exceptional.
Service
8.55
Service had some complaints about staff behavior during breakfast, affecting overall experience.
Location
9.59
Excellent location close to transport and parks, highly praised in reviews.
Room Quality
7.04
Rooms described as small and lacking storage space, inconsistent quality across rooms.
Amenities
8.07
Basic amenities available but some reports regarding inadequate size and functionality.
Value for Money
7.53
Limited value considering room size and breakfast experience.
Food and Beverage
6.58
Breakfast quality has been criticized; average at best.
Overall Experience
8.55
Overall experience is positive due to location, but mixed feelings about rooms and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Centrally Located Property

The Pembridge Palace Hotel offers a prime location within walking distance to Hyde Park and Royal Albert Hall. With Whiteleys shopping centre just a 10-minute walk away, guests have convenient access to both leisure and retail destinations.

Convenient Access to London’s Landmarks

Situated near Bayswater and Queensway Tube stations, guests can easily explore London's iconic landmarks, shopping districts, and museums. The hotel's strategic location ensures a seamless travel experience for visitors looking to immerse themselves in the city's vibrant atmosphere.

Relaxing Courtyard and Modern Amenities

Guests can unwind in the hotel's tranquil courtyard and garden during warmer seasons. The well-appointed rooms feature carpeted floors, TVs, and free Wi-Fi access in public areas. Additionally, the spacious eating area serves a delicious continental breakfast for a delightful start to the day.

Book your stay at Pembridge Palace Hotel for a memorable London experience!

Important information:

The hotel reserves the right to pre-authorize credit cards prior to arrival.

The card used to make the reservation must be presented upon arrival to the front desk.

Please note that any reservation for 6 rooms or more for the same dates or name will be considered a group and will have different booking conditions, deposit and cancellation policy.

Please note that the card holders name must match the name on the booking. Guests who have provided a card that does not match their name are required to contact the property in order to fill out a third part authorization form before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 14390 reviews
Cleanliness: 8.08
Service: 8.55
Location: 9.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 6.58
Overall Experience: 8.55
A
Ana Mari • solo_traveller • hr
8
Pros:

We liked the location, cleaningless and staff friendliness.

Cons:

Room was on the last floor and didn't have an AC so we missed that since we visited during heatwave.

2026-07-04 • via Nuitee
J
jose maria • solo_traveller • es
6
2026-07-04 • via Nuitee
A
Adelina • family_with_children • ae
9
Great location for exploring London
Pros:

Great location. Good value for money breakfast.

Cons:

The rooms are quite small. Good for exploring the city and only using the hotel to sleep

2026-07-04 • via Nuitee
L
Laurens • solo_traveller • nl
3
Bad hygiëne at a good location
Pros:

The location is great and street is quiet.

Cons:

The room was very small and hot. The seperate bathroom was very small and not very clean, partially due to a yellow liquid leaking from the ceiling leaving nasty stains around the toilet.

2026-07-04 • via Nuitee
S
segolene • couple • fr
8
Pros:

L’équipe de l’hôtel est souriante et agréable, le petit-déjeuner est copieux et l’emplacement était idéal pour notre séjour.

Cons:

Il manque une climatisation dans les chambres

2026-07-04 • via Nuitee
D
Daniela • solo_traveller • de
3
Besticht durch unfreundliches Personal (Küche)
Pros:

Die Lage ist excellent, mehrere U-Bahn-Stationen in 10 min zu erreichen

Cons:

Unfreundliches Personal, v.a. in der Küche, schlechte Auswahl beim Frühstücksbuffet, unsauber

2026-07-04 • via Nuitee
R
Rafael • family_with_children • mx
8
ESTANCIA ACEPTABLE EN EL HOTEL, PARA FAMILIA DE 4 PERSONAS,
Pros:

Esta bien ubicado, con la estacion padigton caminando y estaciones de metro, el hotel es limpio y tiene elevador, cumple con las expectativas

Cons:

eramos una familia de 4 personas, la habitacion era muy pequeña, una litera para nuestros hijos pero todos los espacios son muy chicos, no habia aire acondicionado y el ventilador que nos dieron no era suficiente, sin embargo estos negativos no superan lo positivo

2026-07-04 • via Nuitee
S
Sebastien • solo_traveller • fr
6
Pros:

Emplacement et personnel à l'écoute.

Cons:

La chambre sous les toits sans climatisation...impossible de dormir avec 35 degrés.
Mais nous avons demandé à changer de chambre, ce qui à été accepté sans problème pour une chambre au premier étage.

2026-07-04 • via Nuitee
M
Mariá • couple • br
7
Pros:

Localização

Cons:

Não tem opção com ar condicionado

2026-07-04 • via Nuitee
S
Sharon • couple • gb
9
Great location and friendly staff
Pros:

Great location and lovely friendly staff The room was perfect for a short stay everything you needed and a huge window to open which was great in the heatwave
Breakfast served from 7 till 11 and lots of choice of cooked and cold on offer in a clean and bright breakfast room
Great extra a coffee machine in the lounge for late drinks

Cons:

Nothing to dislike

2026-07-03 • via Nuitee
H
Hoora • solo_traveller • gb
8
Cons:

My room has sharp stairs from the door and it was so small that I could not move in it!

2026-07-03 • via Nuitee
Y
Yuting • couple • gb
6
Pros:

位置很好，大堂有空调，前台接待人员很热情周到。

Cons:

房间没有空调，而且浴巾上发现霉点。窗户打开后飞进蛾子。

2026-07-03 • via Nuitee
A
ahmet fatih • solo_traveller • tr
10
2026-07-03 • via Nuitee
S
Sidonie • family_with_children • fr
9
Hôtel calme et agréable, bien placé
Pros:

L'emplacement , près du métro, de nombreux commerces et restaurants. Le personnel très aimable et serviable. La terrasse sur laquelle nous pouvions nous reposer et pique niquer. Le calme

Cons:

Les matelas un peu trop durs.

2026-07-03 • via Nuitee
A
Agata • family_with_children • pl
7
Pros:

Lokalizacja

Cons:

Łazienki i pokoje w piwnicy

2026-07-03 • via Nuitee
H
HIROYUKI • couple • jp
8
Pros:

ロケーション、雰囲気は良いです。
出してただ、ベットルームと洗面室が分かれており、そこだけは不便でした。ロンドン市内なので、広さは想定内ですが、ロビーやテラスの雰囲気はとても良かったです。

2026-07-03 • via Nuitee
P
Prem • couple • gb
6
Good location but basement room not great value for money.
Pros:

Location excellent. Room in the basement. No air conditioning but a fan was provided. I wouldn’t want to stay here if the temperature was in the high twenties or greater. Luckily when we stayed it was ok temperature wise.
The bathroom and shower was very small. Not great.

Cons:

Shower too small.

2026-07-03 • via Nuitee
N
nese • solo_traveller • tr
7
2026-07-03 • via Nuitee
O
Olivier • family_with_children • fr
9
Pros:

Emplacement idéal, dans une rue très calme mais à 5 min d'une rue commerçante et du métro;
Eau, café, thé, petits biscuits à disposition dans la chambre et renouvelé si besoin. Petit frigo dans la chambre bien appréciable au vu des fortes chaleurs.

Cons:

Pas de climatisation mais c;est courant à Londres et on le savait; Juste pas de chance de tomber pendant la canicule.
Pour compenser, on avait quand même 3 ventilateurs pour la chambre familiale et on avait la chance de ne pas être du coté du soleil. Et vu le calme de la rue, on pouvait laisser la fenêtre ouverte nuit et jour.

2026-07-03 • via Nuitee
L
Lya • couple • cl
10
Exelente relación precio calidad
Pros:

Relación precio calidad

Cons:

Nada

2026-07-03 • via Nuitee