The Capitol Hotel

Hotels
Independent
6.4 (135 reviews)
1000 Washington St E, Charleston, West Virginia, 25301 , Charleston , US

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Outdoor pool - seasonal
Outdoor furniture
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unpleasant smells
Area safety concerns

Categories

Cleanliness
5.04
Reports of unpleasant odor and plumbing issues indicate a need for significant improvements.
Service
8.51
Multiple reviews praise the staff for being friendly and responsive to issues.
Location
5.05
Concerns about the presence of homeless individuals around the hotel, affecting the perceived safety.
Room Quality
6
Mixed feedback; some rooms were clean and comfortable, but others had significant issues.
Amenities
6.53
Renovations and temporary lack of some amenities like a pool noted, but some guests were satisfied with offered breakfast.
Value for Money
6.99
Guests felt the pricing was acceptable despite the issues encountered.
Food and Beverage
7.04
Breakfast was noted positively, though served at a neighboring hotel.
Overall Experience
6.01
Overall experience varied significantly; some enjoyed their stay while others had major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:33

Property Description

Recreation and Relaxation:
Enjoy access to a fitness center and outdoor pool at our hotel. Relax and unwind during your stay.

Delightful Amenities:
Benefit from complimentary Wi-Fi, continental breakfast, and more. Make the most of your stay with our variety of amenities.

Convenient Location:
Centrally located near popular attractions such as Clay Center for the Arts and Sciences. Explore the best of Charleston with ease.

To book your stay and experience all these fantastic features, reserve a room at Best Western Charleston now.

Important information:

  • The seasonal pool will be open from May to August.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Masks are required in public areas for unvaccinated guests.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CRW

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 135 reviews
Cleanliness: 5.04
Service: 8.51
Location: 5.05
Room Quality: 6
Amenities: 6.53
Value for Money: 6.99
Food and Beverage: 7.04
Overall Experience: 6.01
E
Edward family
4
Pros:

Parking lot poorly lit and concern that car could have been vandalized. Overall needs to be revamped and updated.

2025-10-11 via Nuitee
S
scott
4
Pros:

the sign says Best Western not Capitol Hotel. Parking lot is sketchy when you arrive late at night.

2025-10-06 via Nuitee
B
blong
8
Pros:

Stay here was great but for a 9 story hotel and only about 15 car it’s a bit sketchy and about 5 in the morning the water pipe bust good things just a pipe things happen better than fire lol

2025-10-06 via Nuitee
C
Chanay
10
Pros:

Excellent

2025-10-03 via Nuitee
R
robert
6
Pros:

One elevator out of service. Fridge in room not working. For breakfast you have to go out front door and walk next door to another hotel. Room was quiet and comfortable. Just the whole place needs to take care of the small issues. Would stay again

2025-09-29 via Nuitee
K
Kelsey partner
4
Pros:

Not one ice machine working except the top floor, of a 12-13 floor hotel…not worth the price

2025-09-18 via Nuitee
J
Justin
10
Pros:

Awesome

2025-09-15 via Nuitee
S
Sammie family
4
Pros:

It was definitely not the most clean place and had an unpleasant odor. We had major plumbing issues as we could not even flush the toilet and had to use the lobby bathroom which also seemed to have issues. It really needs a massive renovation especially since the only elevator that worked was very small. Despite the condition of the hotel, the staff was extremely friendly in our many interactions with them whether it was waiting for the elevator at the same time or going to the front desk for something. We couldn’t have anything better to say about the staff but would not recommend the hotel itself.

2025-09-14 via Nuitee
C
Chuanhao
10
Pros:

Great experience

2025-09-14 via Nuitee
G
George
6
Pros:

It seems ok but a lot of homeless people around

2025-09-12 via Nuitee
J
Justin
10
Pros:

Great staff

2025-09-11 via Nuitee
J
Justin
10
Pros:

Awesome

2025-09-10 via Nuitee
D
Dan
8
WV
Pros:

I have stayed here twice and the area around the hotei has gotten worse lots of homeless people in the area around the hotel. Iwas given a room that had not been cleaned the second room did not have a microwave as listed they did bring one to my room afer i mentioned it to the front desk. The room was nice clean bed was comfortable.

2025-09-07 via Nuitee
J
Justin
10
Pros:

Awesome people. Made me feel comfortable as soon as I walked in.

2025-09-06 via Nuitee
J
Jocelyn
10
Pros:

Hotel was nice, ale were worried about the area when getting off the freeway. Everything was fine during our stay and the breakfast (even though it was at the neighboring hotel) was good!

2025-09-06 via Nuitee
J
Justin
10
Pros:

Awesome staff

2025-09-06 via Nuitee
K
Katherine
6
Just okay
Pros:

Room was okay. Tv remote did not work and had to have the maintenance replace batteries and re sync to the TV. Also a lightbulb was burnt out on the side table lamps. Elevator was sketchy but also looked like it was mid renovation. Overall an okay stay!

2025-09-03 via Nuitee
C
Christina
8
Good stay
Pros:

Hotel is renovating so it’s lacking some things right now. No pool. Hot breakfast is next door at sister hotel. Did have coffee in the lobby tho. We had an issue with our AC leaking and when we told front desk, they were quick to change our room. Very responsive. Fairly comfortable stay. It was super quiet since fairly empty but we got a good deal on nightly rates and we were happy.

2025-09-02 via Nuitee
T
Thomas
10
Pros:

Friendly service and good room.

2025-09-02 via Nuitee
C
Christopher
8
Nice place
Pros:

No issues. Hotel needs some repairs made to it. Light bulbs out, elevator none of the button lights or floor your on displayed. But for the price it was worth a few button lights being out. Room was as described clean and nice.

2025-08-24 via Nuitee