Best Western Germantown Inn

Hotels
•
Best Western
8.4 (160 reviews)
W190 North 10862 Commerce Circle , Germantown , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly, attentive staff
Good location (quiet and near attractions/interstate)
Clean and comfortable rooms
Excellent coffee service / lobby coffee machine
Pool and hot tub available
Welcoming lodge-style décor
Cons:
Mattresses could be updated
Occasional water pressure/heat issues (cold showers)
Occasional cleanliness lapses (garbage on floor)
Limited breakfast hot/healthy options (no boiled eggs/oatmeal)
Ice machine not conveniently located

Categories

Cleanliness
7.4
Mostly praised as very clean and welcoming in multiple reviews, but a few reports (trash on the floor from previous guests) and some wear (mattress concerns) lower this score slightly.
Service
9
Consistently highlighted as a strength: staff described as personable, helpful, attentive, gracious and understanding (including when assisting guests during a difficult time).
Location
9
Frequently called out as well located (near the interstate and attractions) and in a quiet, convenient setting.
Room Quality
7.6
Rooms are generally comfortable, quiet and well appointed (in-room hot tub noted), but there are issues: mattresses could use updating and occasional water pressure/heat problems leading to cold showers.
Amenities
8.4
Good amenities mentioned (pool, hot tub, lobby coffee machine, pleasant lobby); minor negatives include ice machine location and a note about a mild pool smell.
Value for Money
8.4
Standard quality for this hotel tier (not explicitly discussed in reviews).
Food and Beverage
8.4
Breakfast is generally praised (bagels, pastries, smoked sausage) and coffee service is described as exceptional; guests would welcome a few more hot/healthy options (boiled eggs, oatmeal, nuts/raisins).
Overall Experience
9
Overall very positive impressions: comfortable short stays, quiet atmosphere, many guests highly recommend and praise the hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Indulge in Relaxation
Unwind in our indoor pool and hot tub, perfect for a rejuvenating experience after a long day of exploring.

Comfort and Convenience
Enjoy modern amenities such as free Wi-Fi, flat-screen TVs, and coffee-making facilities in every room for a comfortable stay.

Convenient Location
With attractions like Lake Park Golf Course and Miller Park just a short drive away, Germantown Inn and Suites is the ideal choice for your stay.

Book now to experience the perfect blend of comfort and convenience at Germantown Inn and Suites.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
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Guest Reviews

8.4
Based on 160 reviews
Cleanliness: 7.4
Service: 9
Location: 9
Room Quality: 7.6
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 9
A
Alexander • couple • us
2
2026-10-28 • via Nuitee
G
Garcia • couple • us
8
2026-10-22 • via Nuitee
D
Debra • couple • us
8
2026-10-20 • via Nuitee
S
Susan • extended_group • us
9
Great one night stay.
Pros:

The staff was very personable and helpful. Breakfast was good. The pool and hot tub were enjoyed.

Cons:

The mattresses could definitely be updated.

2026-10-19 • via Nuitee
T
Theo • extended_group • nl
9
Friendly staff and well located.
Pros:

The staff was very helpful and friendly. The hotel is well located near the interstate.

2026-10-15 • via Nuitee
M
Maureen • solo_traveller • us
6
2026-10-14 • via Nuitee
R
Rissa • couple • us
8
relaxing
Pros:

Loved the coffee machine in lobby.

Cons:

Water pressure and heat was a bit unreliable if the other room above ours was showering as well. Cold showers are not fun.

2026-10-12 • via Nuitee
S
Shannon • couple • us
10
Enjoyed the hot tub in the room. Very comfy. Not loud at all. Barely seen or heard any one. The pool smell wasn’t overpo
Pros:

I loved the lodge look! It was Al’s very clean and super welcoming! Staff were attentive and friendly.

Cons:

The ice machine was on the first floor lol.

2026-10-11 • via Nuitee
A
Alan • solo_traveller • us
10
Pros:

Friendly staff, good location, nice hotel

Cons:

Nothing

2026-10-08 • via Nuitee
G
Graham • solo_traveller • us
10
Highly recommended!!
Pros:

Friendly staff, beautifully kept facilities, exceptional coffee service.

2026-09-13 • via Nuitee
K
Karen • couple • us
10
Pros:

My husband and I were attending the funeral of my brother. The staff couldn't have been gracious and kind. Thank you very much.

Cons:

The electrical sockets are too large. We needed to charge two phones and two ipads and a camera battery. We ended up using the socket in the bathroom for the two phones.

2026-09-11 • via Nuitee
S
Sarah • solo_traveller • us
8
2026-08-31 • via Nuitee
J
Julie • couple • us
10
2026-08-28 • via Nuitee
R
Richard • couple • us
10
Everything was perfect. The staff was very friendly and helpful.
2026-08-22 • via Nuitee
J
Jill • couple • us
9
Quiet setting close to several attractions and activities.
Pros:

Great quiet setting, attractive lobby and nice room and bath. The mattress was good and the linens were soft. Also the air conditioner was extremely quiet and efficient. Staff was very nice as well.

Cons:

Would love the option of some boiled eggs and oatmeal with some nuts and raisins but the options for bagels and pastries were quite nice and the smoked sausage was great.

2026-08-14 • via Nuitee
J
Julie • couple • us
10
Our short stay was very comfortable. Greeted with a friendly smile and great hospitality!
Pros:

Liked the location nice and quiet

2026-07-21 • via Nuitee
Q
Queniyah • couple • us
10
Will be back very soon!
Pros:

Everyone was so nice and understanding! And patient . I ask a lot of questions

Cons:

There’s nothing I didn’t like . It was very peaceful

2026-07-14 • via Nuitee
K
Katie • couple • us
8
Pros:

Great location. Friendly and helpful staff.

Cons:

Our room had some garbage on the floor from previous guests. So it made us feel maybe it wasn’t cleaned the best.

2026-07-13 • via Nuitee
J
Joanne • solo_traveller • us
10
Pros:

Clean, quiet and comfortable

2026-06-25 • via Nuitee
M
Michael • solo_traveller • de
10
Sehr sauber, sehr nettes Personal
2026-06-15 • via Nuitee