Best Western Germantown Inn

Hotels
•
Best Western
8.5 (257 reviews)
W190 North 10862 Commerce Circle , Germantown , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable atmosphere
Cons:
Dirty bedding
Limited breakfast options
Noisy environment at times

Categories

Cleanliness
7.75
Some reports of dirty bedding and carpet, but overall, rooms were considered clean.
Service
9.75
Numerous mentions of friendly, helpful, and accommodating staff.
Location
8.75
Convenient location with easy access to nearby amenities.
Room Quality
8.25
Room quality varied; some discomforts noted but generally clean and comfortable.
Amenities
8.75
Good amenities like pool and hot tub, but some lighting issues reported.
Value for Money
8.75
Fair value for the service and experience, with some minor issues.
Food and Beverage
7.25
Breakfast had limited options and could be improved.
Overall Experience
8.75
Overall a pleasant experience with several positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:17

Property Description

Indulge in Relaxation
Unwind in our indoor pool and hot tub, perfect for a rejuvenating experience after a long day of exploring.

Comfort and Convenience
Enjoy modern amenities such as free Wi-Fi, flat-screen TVs, and coffee-making facilities in every room for a comfortable stay.

Convenient Location
With attractions like Lake Park Golf Course and Miller Park just a short drive away, Germantown Inn and Suites is the ideal choice for your stay.

Book now to experience the perfect blend of comfort and convenience at Germantown Inn and Suites.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 257 reviews
Cleanliness: 7.75
Service: 9.75
Location: 8.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.25
Overall Experience: 8.75
N
Natalie • couple • us
10
Would stay here again and highly recommend it to everyone.
Pros:

Not one strand of hair on any bathroom fixture!!!!
Very warm room.
Very nice people.
Help with directions and restaurants.

Cons:

Wish that they had a sink in the breakfast area and coffee inside the area also. Seems minor, but everything else was so wonderful that these small things stood out.

2026-01-25 • via Nuitee
J
Joan R • family_with_children • us
10
We look forward to returning to this Best Western based on the amazing ownership! Great job!
Pros:

Atul and his family have only owned this Best Western for 6 weeks. It is SPOTLESS and the service was attentive and kind. We appreciated the quick response to any questions we had.

Cons:

We know and understood that Atul and his family are new owners and have plans to remediate any areas that we felt could need improvement. Atul was excited to discuss his updating plans - to install new flooring and door locks. We did mention that some electrical outlets in the lamps were loose and often did not work consistently enough to charge our phones. We know that with these improvements, Atul and his family will have the highest rated Best Western!

2026-01-19 • via Nuitee
J
Johanna • couple • us
10
Pros:

Staff was so kind

2026-01-19 • via Nuitee
L
Lawanda • couple • us
10
2026-01-02 • via Nuitee
R
Rebecca • family_with_children • us
8
Pros:

The front desk person (Vic) was extremely helpful when I called to confirm our room the day of arrival. Booking.com had canceled the reservation!!! But he went above and beyond to make sure we had a room and at an even better rate.

2025-12-27 • via Nuitee
D
Denis • solo_traveller • us
10
2025-12-11 • via Nuitee
K
Kendell • couple • us
10
2025-12-08 • via Nuitee
L
Lynne • family_with_children • us
10
2025-12-08 • via Nuitee
R
Robbin • family_with_children • us
10
We would stay here again. The pool and the hot tub were amazing. Rooms were decent. Bed was comfortable. Staff was absol
Pros:

The pool was the warmest we have ever been in. We loved that for our grandchild.

Cons:

This was out of the property control but in the early morning hours, we had drunk and very loud people above us as we were on the main floor.

2025-12-06 • via Nuitee
P
Patrick • family_with_children • de
9
2025-11-28 • via Nuitee
J
Jennifer • family_with_children • us
7
Pros:

Nice owner. Good breakfast:)

2025-11-19 • via Nuitee
J
Jennifer • solo_traveller • us
7
Pros:

Staff so nice!

2025-11-19 • via Nuitee
J
Jennifer • solo_traveller • us
7
Pros:

Friendly folks!

2025-11-04 • via Nuitee
S
Sherika • couple • us
10
Pros:

It was clean smelled really good and I like how friendly the worker where

2025-10-31 • via Nuitee
B
Brian
10
Pros:

great service, always kept clean.

2025-10-06 • via Nuitee
J
Jessica • family
8
Pros:

Overall great stay!

2025-10-05 • via Nuitee
C
Cory • family_with_children
10
Pros:

Very clean, nice staff, and a good continental breakfast. I would stay there again.

2025-09-19 • via Nuitee
S
Sandy • family_with_children • us
10
2025-09-16 • via Nuitee
R
Richard • couple • us
9
good
Pros:

could have been warmer food. dining area was clean. could have been more chooses. hans as very helpful, he needs to get a major raise.

Cons:

mosqitoes

2025-09-03 • via Nuitee
R
ROBERT • family
10
Pros:

Great staff

2025-08-26 • via Nuitee