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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Luxurious 4-Star Hotel Near Birmingham's NEC
Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.
Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.
Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.
Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.
The charges for parking are as follows:
- Up to 15 mins it is for free
- Up to 2 hrs will incur a charge of £12
- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2
- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3
Executive Lounge Policy:
Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.
Swimming Pool Policy & Booking Process:
- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16
- An adult can supervise a maximum of 2 junior guests aged under 16
- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.
- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking
- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time
In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
A deposit may be required at the property.
Location
Guest Reviews
Easy access to the NEC.
The pool facilities were not available and there was a DAF function going on and it was a long wait to get to the bar. Concierge had no one on the desk.
Staff were excellent very friendly and helpful
Couldn’t get a table in the restaurant and food in the bar was not great
Staff and location
Bar was worse than a wetherspooons pub.
Too busy, tables not cleared or cleaned, not enough bar staff helping out.
Staff that were on shift, were trying there best however with queue's
Staff were all lovely and helpful ,
No pool or sauna facilities as we’re all closed , no drinking water in the rooms either and rooms were only made up when asked we stayed for 3 nights , for a Hilton Hotel not a very good experience , Staff were all Amazing thou
Great location
Couldn’t get a table for breakfast - way too many people. Also huge queue in the evening for the bar and no free tables
up grade room was excellent anything you need for breakfast especially porridge for my wife
corridor had bottles and glasses left in corridor most of the evening wifes fish and cips was barely warmbut was changed
Location to the NEC
I have stayed here many times on Business and the staff are always welcoming
I purposefully book this Hotel for the leisure facilities which have been closed for approximately five weeks and I was only informed the day before I arrived on my recent trip, plus the Hotel this occasion was full and i understand that Hotels can be fully booked but the queue to get a drink at the bar was ridiculous!
Proximity to NEC was great. Staff very helpful and friendly.
The hotel is very 'tired': the hallways look like they have not been decorated for years. The bedrooms are not much better. Our first room (night 1) was positioned next to the lift shaft! The toilet cistern ran all night and the air conditioning unit, although turned off, mad random noises throughout the night. On Saturday, there was a gala dinner, award ceremony, which seemed to go on all night and the NOISE was unbelievable. Not a good first night! We were moved to another room: quieter (particularly on a Sunday night) and given access to the executive lounge that we much appreciated. The hotel needs a complete refurbishment.
Room was spacious and the upgrade was much appreciated, hotel was very clean very close to the NEC which is what we wanted, Restaurant had very lovely food and the staff in the restaurant were great.
Unfortunately the pool was closed for refurbishment and the lifts were very slow and busy, and waiting for 2 coffees took 20 mins
The check-in staff were lovely, friendly and welcoming, and the concierge team were just as helpful. Our rooms were nice and comfortable, and we had a good night's sleep.
We were very disappointed not to be told beforehand that the spa wasn't working. We'd really been looking forward to using it.
Breakfast was appalling, especially at £18 per person. It was so busy that when we walked in we were simply told to grab a seat, and we ended up wandering around looking for a free chair. One of the coffee machines was broken, so the queue for the other was huge, and the crowd spilled over into the next section. The food was poor: the hash browns and croissants were dry, the beans were swimming in a very watery sauce, and the scrambled eggs were so runny they put us off eating altogether. Then they ran out of eggs completely. The tables were left messy, and the kitchen staff didn't seem to want to be there; nobody had a smile on their face. We wanted to complain, but there was no one around to speak to, so we left hungry and disappointed. We couldn't actually eat the breakfast we'd paid for.
We also attended the Shine exhibition, and it was absolutely freezing throughout the whole conference. The staff serving lunch at the event were unhelpful and very miserable. At the evening party, the bar staff were much the same: unsmiling, very slow with orders and, frankly, a bit rude.
Nearness to NEC easy to get too.
Room cold, squeshed spiders on ceiling, big crack in basin, bed hard caused me more pain than needed. Noisy on saturday night until about 4am tiles cracked bathroom floor. Menu in restaurants the same every day not very good.very expensive for what you get.
Location
Bathroom door needed attention it would not close.
everything was fine except no sky sports in room or in bar etc
as above
Location to NEC, good breakfast, front of house staff very helpful
Pillows too flat, food in bar was very expensive for what you got.
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