Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Dirty rooms
Poor food quality
Expensive parking

Categories

Cleanliness
6.85
Several reviews mention dirty rooms and issues with cleanliness.
Service
8.81
Staff are frequently described as friendly and helpful.
Location
8.85
Location is consistently praised for its proximity to the NEC and convenience.
Room Quality
6.81
Rooms are described as worn out and in need of updates.
Amenities
7.84
Amenities like the pool are highlighted positively, but some aspects were criticized.
Value for Money
6.8
Mentioned as poor value by a few guests, particularly regarding parking.
Food and Beverage
6.85
Food quality received negative feedback with some guests opting to eat elsewhere.
Overall Experience
8.81
Despite issues, many guests expressed a desire to return and praised their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:57

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 8184 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.81
K
Kate • family_with_children • gb
2
A stay defined by poor management, safety concerns, sleepless nights, and a complete lack of customer care, saved only b
Pros:

The one saving grace of this hotel was the breakfast team and the breakfast itself, which was outstanding.

In particular, I believe the lady’s name was Anisa, who was wearing a white top in the breakfast area. She approached our daughter, was incredibly warm, friendly and welcoming, and even apologised for the disruption caused by the fire alarm overnight. Her professionalism, kindness and genuine concern for guests were a complete contrast to the dismissive attitude we experienced from management.

The entire breakfast team were excellent. They were smiling, attentive and couldn’t do enough to help. They made us feel genuinely welcome and looked after.

If I am giving this hotel any stars at all, it is because of Anisa, the breakfast team, and the quality of the breakfast.

Cons:

We have stayed in many Hilton hotels across the UK and abroad and have never experienced service, attitudes, and conditions anywhere near as bad as this.

We checked in and immediately discovered the air conditioning/cooling system in our room was not working. Reception initially told me the hotel “doesn’t have air conditioning” and offered to send up a fan instead. However, when the engineer arrived with the fan, he openly admitted the hotel does have cooling systems, they already knew ours was broken, and it would not be fixed during our stay.

When I called front desk back, the staff member was rude and argumentative, continuing to insist there was “no such thing” as air conditioning in the hotel. I was told a supervisor would call me back “when available” with no timeframe given, while we sat in a boiling hot room with two distressed young children.

Eventually, after giving up waiting and taking the children to the pool to cool down, we spoke to another receptionist in person who was actually helpful and moved us to another room. He was the only member of reception staff who showed genuine care and professionalism. However, when supervisor Aden arrived, he couldn’t have cared less he simply asked if I had the name of the lady I spoke to on front desk and when I replied no he simply laughed and walked off. He was dismissive, uninterested, and appeared desperate to get away from the conversation as quickly as possible. Other guests nearby even witnessed his attitude. It was honestly shocking to see someone in a management position show so little compassion or accountability. We felt humiliated.

The swimming pool area itself was another disaster. The changing rooms were completely flooded and dangerously slippery before you even entered the pool area. The amount of standing water was honestly comparable to the pool itself. There were no paper cups available for drinking water, despite the pool being surrounded by glass and becoming unbearably hot.

2026-05-30 • via Nuitee
A
Amelie • family_with_children • gb
9
We stayed during my daughters 10th birthday weekend and were so thrilled that our bedroom was filled with balloons, a ca
Pros:

Clean and welcoming

Cons:

N/A

2026-05-30 • via Nuitee
N
Natalie • solo_traveller • gb
10
2026-05-29 • via Nuitee
W
Watson • solo_traveller • gb
8
Ideal central stay, pricey for what it is.
Pros:

Ideal location, room was large and I loved the small balcony, facilities were nice

Cons:

Spa area was doing children’s swimming lessons so couldn’t really use it to relax walking was a shame. Very pricey for what it is.

2026-05-27 • via Nuitee
M
Mike • solo_traveller • gb
6
Expected better from a Hilton Hotel.
Pros:

The bed was big! Bar food was good.

Cons:

Tired room. Poor maintenance! Shower tray and sink emptied very slowly. Flashing bulb and toilet seat had to be fixed by handyman. Cobwebs in bathroom! Drinking water left only on 1st day but not the rest.

2026-05-26 • via Nuitee
C
CLAIRE • solo_traveller • gb
8
Convenient Hotel for NEC
Pros:

Great location for NEC

Cons:

Very expensive for the rooms and also food and drinks.

2026-05-25 • via Nuitee
S
Sheena • solo_traveller • gb
2
Exceptionally poor hotel with disinterested staff
Pros:

Well located for NEC

Cons:

The room was freezing and the bathroom smelt strongly of smoke. The staff made very little effort to sort any of this out.
The photo shows my hand to show how cold the room was. The AC was noisy and did nothing to heat the room.
In fact - it hardly looked like they’d tidied the room

2026-05-25 • via Nuitee
A
Antoanela • extended_group • nl
8
2026-05-25 • via Nuitee
E
Eslam • couple • gb
4
Not good value for money
Pros:

Location, convenience to attend NEC

Cons:

Outdated, uncomfortable mattresses, needs alot of renovation, parking lacks EV charging for a massive hotel with massive parking lots.

2026-05-25 • via Nuitee
D
Dr • solo_traveller • gb
10
I would stay again.
Pros:

Easy to commute to NEC

Cons:

Single room- very cramped. Room was very cold, inbuilt heating did not work. Stand alone heater worked but was broken.
Food, gym and pool was very good.

2026-05-25 • via Nuitee
C
Clive • solo_traveller • gb
3
2026-05-25 • via Nuitee
S
Samantha • solo_traveller • gb
10
Staying here was calm - excellent food and the staff are incredibly helpful.
Pros:

Short walk from the train station and close to the NEC.

Green space outdoor close by.

Cons:

This is just my personal preference a usb in plug wall charger would have been a benefit. I didn’t take my plug as most hotels have in wall usb chargers. To have this would be great.

The staff kindly charged my phone.

The hotel is absolutely amazing.

2026-05-24 • via Nuitee
D
Deb • solo_traveller • gb
7
2026-05-24 • via Nuitee
D
Desmond • couple • gb
10
2026-05-23 • via Nuitee
J
Jennifer • solo_traveller • gb
4
Very disappointing 'luxury single room'
Pros:

Staff were super helpful from the concierge to Luke in the Arbor (breakfast). Food was good and choices were wide catering for all diets/palates.
Cannot fault the staff; all super friendly, helpful and went the extra mile (shout out to Luke in breakfast who offered me a clean knife seconds after mine fell on the floor)
The bed was really comfortable.

Cons:

The room itself was awful. It felt like I'd been shoved in a shoebox. Given the cost of the two night stay I expected at least a bathroom door!
I have never stayed in a hotel where you open your room door and face a toilet. So this is a single room but why on earth would you not put a door to the bathroom. Not only does one fear people in the corridor can hear you on the loo but anyone knocking the door would have a full view of the loo.

It does feel like Hilton are creating these tiny rooms to pack more people in but I will not book another 'luxury single' room with them again. I think I would have found it wholly depressing if I had stayed more than two nights. Thankfully I was attending a conference so I was out all day. Cannot fault the bed and bedlinen though.

To name but a few things in my room;
1 - telephone didn't work
2- a/c room heating didn't work. There was a small radiator under the desk that I had to stretch the cable to plug in but given the small size of the room having this on was a bit of a hazard.
3 - view out of the window was really depressing - just a view of a corrugated roof.
4 - the wardrobe was so shallow I was barely able to hang up my clothes for two days without it being able to shut
5 - no drawer space at all for smaller items of clothing/underwear
6 - the shower door handle pinched my hand several times getting in and out of the shower, water leaked all over the floor from the gap in the glass door
7 - the kettle was stuck to the bottom of a drawer and the power lead was strained when I tried to plug it in. Absolute hazard having to boil a kettle pretty much on the floor of the drawer

2026-05-22 • via Nuitee
L
Louise • couple • gb
7
Convenient for NEC but large and impersonal
Pros:

Convenient for the NEC although not well signed . Lots of places to get food at reasonable price in the evening. Really excellent choice of cooked breakfast. Swimming pool, although I didn’t know about this before arriving .
Helpful staff at breakfast .

Cons:

Grim view out of my room ( flat roof and back of hotel ). Window didn’t fit properly and was cold and draughty .
Very big hotel and very busy at check in . Only two lifts so long wait for a lift and I couldn’t see a staircase .

2026-05-21 • via Nuitee
M
Mugurel • couple • ro
6
2026-05-21 • via Nuitee
G
Gary • couple • gb
9
Comfortable
Pros:

Comfortable - nice gym - good night's sleep

Cons:

Too big - long queue to check in and lots of waiting for lifts

2026-05-21 • via Nuitee
H
Helen • family_with_children • gb
7
It was fine
Pros:

Ok

Cons:

The bar food had little choice. The main restaurant was booked. Reception did know so we walked all the way to find we couldn't eat there. We were stuck with the bar food

2026-05-21 • via Nuitee
C
catherine • solo_traveller • gb
8
2026-05-20 • via Nuitee