Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Dirty rooms
Poor food quality
Expensive parking

Categories

Cleanliness
6.85
Several reviews mention dirty rooms and issues with cleanliness.
Service
8.81
Staff are frequently described as friendly and helpful.
Location
8.85
Location is consistently praised for its proximity to the NEC and convenience.
Room Quality
6.81
Rooms are described as worn out and in need of updates.
Amenities
7.84
Amenities like the pool are highlighted positively, but some aspects were criticized.
Value for Money
6.8
Mentioned as poor value by a few guests, particularly regarding parking.
Food and Beverage
6.85
Food quality received negative feedback with some guests opting to eat elsewhere.
Overall Experience
8.81
Despite issues, many guests expressed a desire to return and praised their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:57

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 7714 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.81
V
Vitor • couple • pt
1
2026-03-07 • via Nuitee
S
Sian • couple • gb
7
Excellent location but pricey food
Pros:

The location to the NEC

Cons:

Expensive Bar meals

2026-03-07 • via Nuitee
S
Sandra • extended_group • gb
10
2026-03-07 • via Nuitee
A
Adriana • couple • gb
10
2026-03-07 • via Nuitee
T
Tina • solo_traveller • gb
8
2026-03-06 • via Nuitee
K
Kelly • couple • gb
10
2026-03-06 • via Nuitee
T
Toni • couple • gb
10
Great, will definitely book again.
Pros:

Convenient for NEC and comfortable.

2026-03-05 • via Nuitee
I
Isobel • couple • gb
9
Nice Hotel
Pros:

Nice clean hotel.

2026-03-05 • via Nuitee
A
alison • extended_group • gb
7
Great stay but shame about the poor food in the evening in the restaurant
Pros:

Everything was fine air con worked well and the room was clean. Staff were friendly and the breakfast was great with a wide range of choice.

Cons:

The evening meal in the bar/restaurant was awful. The choice was a bare minimum and the chicken spritzel I ordered not only tasted like a brick but had the consistency of one to boot.

2026-03-05 • via Nuitee
H
heather • solo_traveller • gb
2
Awful waste of money
Pros:

Its proximity to the NEC and that was all

Cons:

The room was absolutely freezing with broken / not working air con / heating . Called down 4 times to ask for a blanket or extra cover - nothing. Tiny old heater provided that has a cable so short it couldn’t reach any plug - just really rubbish

2026-03-05 • via Nuitee
G
Greg • solo_traveller • gb
8
Staff great. Breakfast with great choice (other than the lack of nuts), Brightside food too expens..
Pros:

Great selection. Would have been nice to have a nut selection.

Cons:

Bathroom was tired

2026-03-04 • via Nuitee
M
McAully • family_with_children • au
9
Perfect ! Good value !
Pros:

Location was perfect for the NEC!!

2026-03-03 • via Nuitee
J
Jennifer • solo_traveller • gb
9
2026-03-03 • via Nuitee
D
debbie • couple • gb
9
2026-03-02 • via Nuitee
N
Nicola • couple • gb
10
2026-03-02 • via Nuitee
M
Marcus • solo_traveller • gb
2
I wouldn't recommend staying here, there are cheaper alternatives fairly near to the airport.
Cons:

Was charged £34 for a fishfinger sandwich and chips. The sandwich was just 2 fishfingers in-between unbuttered dry toast. The chips were so soggy they were inedible.
The room was not very clean. The floor was also sticky in places.
Being charged for parking on top of a £235 room rate was excessive as well.
The carpark is pitted with some very deep potholes, would recommend driving with caution especially at night.

2026-03-02 • via Nuitee
H
Harris • family_with_children • gb
10
Brilliant location to stay for NEC, lovely weekend had by all.
Pros:

Brilliant stay, lovely clean hotel, the room was lovely and big for a family, even had a bath in the room, fab for visiting the NEC as signed walk way to there not under cover though! swimming pool lovely(be mindful to book though as can be busy, which you can do before by calling or from your room) changing facilities fab! Food was nice in the restaurant, amazing breakfast selection! Parking was fab nice and close to hotel entrance and you pay when you leave (discount for hotel overnight stay) the disabled parking was literally outside if needed to know, lifts everywhere, staff a delight.
Would definitely stay again just for the breakfast 😂

Cons:

Nothing really, it was lovely!

2026-03-02 • via Nuitee
P
Paul • family_with_children • gb
10
2026-03-01 • via Nuitee
B
Brown • couple • gb
7
2026-03-01 • via Nuitee
A
alan • couple • gb
9
2026-03-01 • via Nuitee