Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Dirty rooms
Poor food quality
Expensive parking

Categories

Cleanliness
6.85
Several reviews mention dirty rooms and issues with cleanliness.
Service
8.81
Staff are frequently described as friendly and helpful.
Location
8.85
Location is consistently praised for its proximity to the NEC and convenience.
Room Quality
6.81
Rooms are described as worn out and in need of updates.
Amenities
7.84
Amenities like the pool are highlighted positively, but some aspects were criticized.
Value for Money
6.8
Mentioned as poor value by a few guests, particularly regarding parking.
Food and Beverage
6.85
Food quality received negative feedback with some guests opting to eat elsewhere.
Overall Experience
8.81
Despite issues, many guests expressed a desire to return and praised their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:57

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

7.7
Based on 8600 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.81
A
Amanda • solo_traveller • gb
3
Really upset that we were not informed about these closures
Pros:

Location good, staff helpful

Cons:

Restaurant closed for private function on a Friday night, bar food terrible. Spa closed for refurbishment

2026-09-12 • via Nuitee
T
tammy • couple • gb
10
2026-09-12 • via Nuitee
N
nigel • solo_traveller • gb
8
booked to stay 3 nights february
Pros:

Convenient to the nec exec lounge

Cons:

Ques at the bar but has been like it for yearsb

2026-09-11 • via Nuitee
L
LOUISE • couple • gb
8
Good
Pros:

Great location, staff were great.

Cons:

Bathrooms need better lighting you can barely see in there.

2026-09-11 • via Nuitee
C
Corrina • solo_traveller • gb
8
Really enjoyed it and would book again.
Pros:

Superb breakfast. All staff very friendly and helpful. Nice atmosphere overall. Lovely view of magnificent English oak tree from my balcony. Great to be on NEC site.

Cons:

Difficult to find way in and out from East Car Park. As solo traveller, bit tricky getting seated for food in the busy Gild Bar and keeping my place when getting up for next item at breakfast. Overall not as luxurious as pictures on website.

2026-09-10 • via Nuitee
J
jenny • solo_traveller • gb
6
A place to sleep,
Pros:

Tired, was being refurbished whilst we were there and it needed it

Cons:

Dated, bathroom needed updating

2026-09-10 • via Nuitee
G
Gloria • couple • gb
2
Complained to guest relations manager Abud Jamal.
Pros:

Breakfast and the location was the best thing of our visit

Cons:

Room was bad, unhygienic no cold water.

2026-09-10 • via Nuitee
A
Anthony • solo_traveller • gb
9
Pros:

Overall, it was very good.

Cons:

The walk from the main door to the reception was a bit longer than expected. The room was nice, but if I were sharing a room with someone, I believe a show/tiolet door would be an advantage.
I ordered a meal at the bar; it was quite late, after 9 pm: fish and chips with onion rings, which arrived after quite a long wait. Everything was cold I didn't complain at the time I wanted to get to bed it had been a long day.

2026-09-10 • via Nuitee
D
David • couple • gb
3
Not worth the money, ok if you were at the Ibis, etc but not a 4 star hotel
Pros:

The shower was good

Cons:

There was only one bath towel and this had been used, took a long time to get replacements.
We found a used towel under the bed.
The room was dated and a bit drab.
The wardrobe was miniscule, hang a couple of items up & it was full.
The housekeeping didnt top up the tea/coffee and didnt replace/clean the cups

2026-09-10 • via Nuitee
F
Finnamore • solo_traveller • gb
9
Pros:

I liked how easy to find,location and friendly staff.
The beds were really comfy

Cons:

N/A

2026-09-10 • via Nuitee
T
Tracy • couple • gb
6
2026-09-10 • via Nuitee
R
Rebecca • solo_traveller • gb
6
Pros:

Bed was really comfy, the shower nice size with good complementary products, good size desk too for working. Fan and additional plug radiator in room if needed. Room looked nice, relaxing space. Hotel looked smart. Staff were really nice and helpful. Perfect for the NEC.

Cons:

The TV didn't have many channels and wasn't smart. The toilet had some urine stains behind the lid. Ordered room service and the food wasn't great, pizza was burnt and the chicken wings didn't task nice at all. The kettle was on a shelf at the bottom of the desk, made if difficult to use. I stayed in lobby B and it was a good old work from the main reception.

2026-09-09 • via Nuitee
T
Tim • solo_traveller • gb
7
Good overall, but could have been better
Pros:

Comfortable room; good breakfast; nice bar; good free WiFi

Cons:

Restaurant service was awful on one busy night; waited over an hour for a basic (pasta) meal; asked to pay in advance which is unusual; too many different staff for tasks rather than assigned to a table; shame the pool was unavailable due to refurbishment; lifts were a bit poor (one not working and another didn't work on one occasion, leaving one only)

2026-09-09 • via Nuitee
S
Sarah • family_with_children • gb
1
Far too many problems in one stay, and the extremely loud event noise completely spoiled our trip.
Pros:

The staff did try to help when we complained about the noise, and we were offered another room. When we explained the problems the following morning, they also refunded our second night without any difficulty.

Cons:

Unfortunately, there were problems with almost every part of our stay. Our room was above the entrance and extremely loud booming music from an event continued until around 2am. We were moved, but the replacement room was unbearably hot as the air conditioning wasn’t working. There was already a fan in the room, suggesting this was a known issue. We then found what appeared to be a pubic hair in one bed and blood staining on the other, so we returned to the original noisy room. That room was dusty, towels were stained and the soap dispenser had run out.

The food was expensive and disappointing. The pizza was basically cheese on a very thin base and the steak sandwich was mostly bread with very little steak. My daughter was brought pepperoni instead of the margherita she ordered, so I had finished my meal by the time her replacement arrived. Our drinks arrived halfway through the meal and that order was wrong too.

What bothered me most was being told that the hotel regularly holds events. The refund for our second night was dealt with very easily, which made me feel that the noise issue was already well known. Guests should be warned before booking if their room may be badly affected by an event. A refund afterwards doesn’t give you back a night’s sleep. We were both exhausted the following day and unable to do everything we had planned, so it genuinely affected our trip.

2026-09-09 • via Nuitee
M
Maria • couple • gb
9
Lovely hotel, amazing breakfast - Ouch Car parking charges
Pros:

We liked the great location, the very nice room, and the friendly staff. The breakfast was exceptional with a huge amount of choice to suit all diets and preferences, including hot and cold options, continental items, and cooked food. We were also allowed to check in early due to high demand, which was appreciated.

Cons:

We didn’t like the car park charges. The room was already very expensive, and adding another £20 per night for parking felt unreasonable, especially when we could have moved the car to the NEC and parked for free.

2026-09-08 • via Nuitee
K
Korina • extended_group • cy
8
2026-09-08 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

How quick issues was resolved

Cons:

A lot of upgrade works happening and only 2 lifts out of the 5 within the main block of the hotel was working

2026-09-08 • via Nuitee
J
Judith • solo_traveller • gb
9
Pros:

Staff very helpful with changing our room then helping with car parking machine was working.

Cons:

Car parking machine everyone was struggling with it.

2026-09-08 • via Nuitee
A
Ansar • solo_traveller • gb
8
Over all very good facility
Pros:

very good facilities , location, breakfast is 5 star, and staff is friendly.

Cons:

toiletries items deficient -shampoos and conditioners containers in the bathroom were empty.

2026-09-07 • via Nuitee
R
Ruth • solo_traveller • gb
9
2026-09-07 • via Nuitee