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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Swimming nearby
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Vegetarian menu options available
Review Highlights
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Property Description
Luxurious 4-Star Hotel Near Birmingham's NEC
Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.
Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.
Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.
Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.
The charges for parking are as follows:
- Up to 15 mins it is for free
- Up to 2 hrs will incur a charge of £12
- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2
- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3
Executive Lounge Policy:
Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.
Swimming Pool Policy & Booking Process:
- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16
- An adult can supervise a maximum of 2 junior guests aged under 16
- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.
- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking
- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time
In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The pool was wonderful .Breakfast absolutely perfect.
Bit expensive Awful view over roof tops and air ducts
The hotel was good but looked a little old fashioned. Part was sealed off for refurbishment so perhaps all the rooms are getting a make-over. The room was fine and I loved the huge bed which was very firm and supportive. The stand out feature was the buffet breakfast, anything you could possibly want and catering for all dietary needs. I've never seen crumpets on a breakfast menu before.
After a busy day and drive to the hotel I didn't appreciate a long queue to check-in at 11pm. No problem with the check-in process once at the counter. Everything in the hotel worked and had been maintained or replaced over the years but there was a feeling that the place was not quite at it's best, nevertheless I would be very happy to stay there again.
Close to NEC and good quality rooms and food.
Took a while to check in. Stood at the front of the queue for ages.
Stayed before and every time we have been
Service has been excellent.
Had a lovely view from our room this time.
Weather was very hot, can’t be helped.
Wished the air conditioning worked a bit better.
Location, just a short walk to resorts world
Nothing
All that was needed and nicely presented.
Air con in bedroom was not working. Had a very warm night.
Location is great. Bar is good. I didn't see the wider facilities like the gym or pool sadly.
Air conditioning didn't scratch the temperature. Cracked basin with broken tap. No shower gel on arrival (empty). The bed wasn't comfortable.
breakfast was good, just very busy
The lakeside restaurant is a joy. Food and staff were excellent
Our room refresh after first night left a bit to be desired
Air conditioning on a hot night
Massive queue to check in. I gave up, left my bags in the cloakroom to attend my dinner meeting in Birmingham, then checked in at 21:30.
Overpriced at £245 for one night. I chose the hotel to match my US visitors but will return to my £85 regular hotel next week.
The car parking system didn’t recognise my licence plate. The barrier then wouldn’t reside and I had to repark and return to reception to study it out.
Staff
Keycard didn’t work as the batteries on the door had run out. It was late at night and meant I had to wait in hallway to be fixed. Room was old and rundown and for £200 a night was dismal. Aircon in restaurant barely working.
To appease the guests in the queues they gave out ice lolly pops.
0ver 50 mins to be checked in with queues stretching back to the swimming pool area. Drinks over prices with again long queues just to get served. Room was ok but with no working air conditioning.
Parking was handy for the show at the NEC
Zero air con, rooms were OVER 35 degrees and the cleaners opened the curtains during the day when the temps were high.
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