Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Dirty rooms
Poor food quality
Expensive parking

Categories

Cleanliness
6.85
Several reviews mention dirty rooms and issues with cleanliness.
Service
8.81
Staff are frequently described as friendly and helpful.
Location
8.85
Location is consistently praised for its proximity to the NEC and convenience.
Room Quality
6.81
Rooms are described as worn out and in need of updates.
Amenities
7.84
Amenities like the pool are highlighted positively, but some aspects were criticized.
Value for Money
6.8
Mentioned as poor value by a few guests, particularly regarding parking.
Food and Beverage
6.85
Food quality received negative feedback with some guests opting to eat elsewhere.
Overall Experience
8.81
Despite issues, many guests expressed a desire to return and praised their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:57

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 7714 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.81
R
Richardson • solo_traveller • gb
1
2026-04-04 • via Nuitee
E
Enrico • solo_traveller • it
7
2026-04-04 • via Nuitee
R
ryan180680 • Business • Stockport, Greater Manchester, England
6
Good breakfast, poor nights sleep
Pros:

Stayed here this past week with work. Upon arrival, I was upgraded to a room with a king sized bed which was a nice touch.

The room itself was ok, but it was very hot and the air con didn't work. It made lots of noise so I just switched it off.

The bed itself was comfy but the pillows were awful causing me to have poor nights sleep.

I ate in the hotel, but the main restaurant was closed so had to eat in the little cafe to the side. The menu was limited and when the food arrived whilst it was ok, a burger a chips priced at £22 wasn't worth it!

Breakfast in the morning however was brilliant. Lots of choice and all fresh. Orange juice chilled and tasty. Nice coffee and freshly baked pastries

2026-04-03 • via Tripadvisor
M
Malin • couple • fr
9
2026-04-03 • via Nuitee
J
Joe • solo_traveller • ie
10
Cons:

The fire alarm going off at 2am

2026-04-03 • via Nuitee
R
roberthD5803TW • Business • Chesterton, Newcastle-under-Lyme, Staffordshire, England
10
Janice is a credit to the team
Pros:

Janice is a credit to the experience at the Hilton, always makes the exec lounge feel special, happy to recommend this hotel because how well you’re looked after five stars thank you

2026-04-02 • via Tripadvisor
B
Brigitte • family_with_children • gb
10
Great clean, comfortable hotel.
Pros:

Hotel is great and if you are visiting the NEC then the location is great, lots of parking. However, if you are not planning to be at the NEC then there's little going on around the site. There are some restaurants and shops but these are limited.

2026-04-02 • via Nuitee
C
Carys • couple • gb
5
Room let it down
Pros:

Amazing location for NEC
The staff were attentive
The drinks in the bar were stunning
The breakfast was beautiful.
The sauna/steam room/ swimming pool were lovely.

Cons:

Unfortunately our room was not clean or anywhere upto the Hilton standard.
It was cold, dirty, bed was uncomfortable.
Mould on net curtains and on the windowsills.
Mould in the shower.
I am genuinely gutted as except for our room the hotel was great!!

2026-04-02 • via Nuitee
M
Michelle • family_with_children • gb
10
2026-04-02 • via Nuitee
W
William • couple • gb
8
Pros:

The stair well. Good selection of teas and coffees.

Cons:

Too many people all around. No complimentary biscuits. The kettle seemed broken, wouldn't switch off, I had to turn it off at the wall when it was boiling.

2026-04-02 • via Nuitee
M
Motogb • couple • gb
10
Lovely
Pros:

Lovely stay every time I come xx

2026-04-02 • via Nuitee
A
Ash • couple • gb
5
Pros:

It was very convenient for walking to the NEC

Cons:

The room was very small with no view

2026-04-02 • via Nuitee
F
farahm2017 • Couples
10
Thank you Lilian
Pros:

Lillian made me coffee at 4am. Hugely appreciated

2026-04-01 • via Tripadvisor
L
Laura • couple • gb
8
Pros:

Brilliant location next to the NEC, a lovely spot near the river.

2026-04-01 • via Nuitee
J
Jayne Victoria • couple • gb
10
Crufts stay
Pros:

Excellent service as usual

Cons:

N/A

2026-04-01 • via Nuitee
J
Janinne • extended_group • gb
9
2026-04-01 • via Nuitee
M
Martin • solo_traveller • gb
8
Nice comfy rooms - make sure you get a parking code
Pros:

Comfy room with "balcony". Couldn't fault the room in any way. Breakfast was very good

Cons:

Mumbling checkin staff member who didn't give me a parking discount code.
Main bar closed so had queues to order at the refreshments kiosk

2026-04-01 • via Nuitee
M
Mohammed • extended_group • gb
6
2026-04-01 • via Nuitee
J
Joanna • extended_group • gb
8
2026-03-31 • via Nuitee
A
Ansar • family_with_children • gb
7
2026-03-31 • via Nuitee