Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Dirty rooms
Poor food quality
Expensive parking

Categories

Cleanliness
6.85
Several reviews mention dirty rooms and issues with cleanliness.
Service
8.81
Staff are frequently described as friendly and helpful.
Location
8.85
Location is consistently praised for its proximity to the NEC and convenience.
Room Quality
6.81
Rooms are described as worn out and in need of updates.
Amenities
7.84
Amenities like the pool are highlighted positively, but some aspects were criticized.
Value for Money
6.8
Mentioned as poor value by a few guests, particularly regarding parking.
Food and Beverage
6.85
Food quality received negative feedback with some guests opting to eat elsewhere.
Overall Experience
8.81
Despite issues, many guests expressed a desire to return and praised their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:57

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

7.7
Based on 8547 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.81
M
Mo • family_with_children • gb
10
Cons:

Car park charges

2026-08-29 • via Nuitee
L
lewis • solo_traveller • gb
1
put in smaller room staff was helpless
Cons:

Got put into a smaller room as they gave my room away even tho i booked 4 months earlier the room was dirty with stains and hair everywhere complained to staff and got told a manger would be there at 10pm went down and no one was there asked again and got told to come back at 8am again no manger was there to be seen

2026-08-29 • via Nuitee
S
ShayDHarris • Business • London, England
10
Great weekend at the HBM
Pros:

It has been a fantastic experience staying at Hilton Birmingham Metropole. By invitation of Simon, we came for a lovely business celebration - HBM’s 50th Anniversary. What a brilliant evening. The theme was gorgeous. The food was fantastic. And we stayed in an AvantGlamp pod the first night and hotel room the second night loved it! I’d recommend staying here in either of the rooms. The Glamp pod surrounded by nature just off site between the Hotel’s main building and the NEC gave the feeling of it being a rural escape in the city.

The staff are lovely here have been lovely. Thank you to Lilian at the bar. She was very professional but also really easy to talk to. She was able to advise me on both food and good drinks. Thanks Lilian!

Thanks to the wonderful team here! Simon, Louise, Ali! You’ve got a great team here!

2026-08-28 • via Tripadvisor
S
saoirsen689 • Family
10
Executive Lounge
Pros:

The Executive Lounge at the Birmingham Metropole was a highlight of our stay - spacious and relaxing. The evening canapes were top-notch, but what really set it apart was the exceptional team. Jenise, Jamie, and Clara were unbelievably warm, welcoming, and attentive from start to finish. We’ll definitely be back!

2026-08-28 • via Tripadvisor
9
958terezai • Friends getaway
4
Find alternative option
Pros:

executive room good space good bathroom access to club lounge but not a great view overlooking roof and pipes. We checked into our room ordered a room service via QR code and paid online after an hour no food has been delivered. I went to check downstairs just to to be told that the system working properly so no food has been ordered. I have asked for a tray charge to be refunded at this case and the food is still delivered which I have been told is impossible because it’s paid online instead I was offered a dessert that I didn’t want dessert has been delivered and it wasn’t very nice but you know that happens not a problem I expected smooth sailing from there.As part of our booking we have booked a recovery kit for our room on the website. It says in your room at your convenience when questioned this with Duty manager as nothing was in the room we’ve been told we need to go to the leisure club, they took us to this smallest filthiest room with a whole fake nail on the floor, we’ve been showed how to use it even though this wasn’t without a problem. This is when I had enough and I went to speak to the team again they didn’t really know much about this kit so they’ve researched it online as apparently no one ever orders it. It has been agreed that some sort of competition will be applied to my account. There was a reconstruction going on in the hotel which made the elevators to the side of our hotel extremely slow waiting up to 10 minutes for an elevator it’s a shame there was no notification of the refurbishment on a website access to the NEC from the hotel have also been restricted so the dedicated doors were closed due to private event which was a shame but private event security was quite rude to us when we tried to enter the hotel through the designated entrance which we then fed back to the hotel and they have actioned swiftly. executive lounge was stocked really well for afternoon happy hour and for morning breakfast.

This was sadly very expensive disappointment and what was supposed to be relaxing time was just a headache - i would consider other options in the area in the future - its a shame as this was once a fantastic hotel.

2026-08-28 • via Tripadvisor
A
Aimee • family_with_children • gb
10
We had an amazing stay, the staff was friendly, breakfast was lovely and we enjoyed our time there!
Pros:

The central location to the NEC, the gym and pool facilities, the view and closeness to the lake. The two double beds in the room.

Cons:

Nothing. Breakfast was quite expensive though

2026-08-28 • via Nuitee
C
Clare • family_with_children • gb
10
2026-08-28 • via Nuitee
M
Morag • solo_traveller • gb
8
Pros:

The location was ideal and the staff were great

Cons:

Unable to book onto the restaurant to celebrate a family birthday

2026-08-28 • via Nuitee
A
Amanda • family_with_children • gb
7
Pros:

Good location. Nice hotel staff friendly and helpful

Cons:

Pool closing early and not told on check in or kn booking a slot.4 fire alarms in 20 minutes which we were advised was a test afterwards - no pre warning or signs to alert this was happening.

Would expect better than plug sockets hanging off the wall in corridors (5th floor)

2026-08-28 • via Nuitee
D
Dilbagh • solo_traveller • gb
1
2026-08-28 • via Nuitee
R
Russell • extended_group • gb
10
Very comfy room swimming pool was a bonus
Pros:

Breakfast had a good choice but wasn’t very hot

Cons:

The parking charge disappointing to pay a lot of money to stay in the hotel and then have to pay to park as well

2026-08-27 • via Nuitee
M
Mcguire • solo_traveller • sz
8
Pros:

Great base if attending a conference or Expo - Good value for money. Good food.

2026-08-27 • via Nuitee
G
Gillian • couple • gb
2
An expensive disappointment
Pros:

Close to NEC

Cons:

Air con set to 21 degrees in a heat wave- it took 1.5 hours for it to be sorted while my mum (who has asthma) lost her voice. 3 conversations with reception to sort it out. The lowest the aircon would go was 18 degrees! I put my heating on at that temp in the winter!
Pillows too large, toiletries underwhelming and stained duvet cover
For the price they charge I expected much better

2026-08-27 • via Nuitee
M
Maria • family_with_children • gb
8
Pros:

Lovely atmosphere, amazing breakfast

Cons:

The sofa bed for my children was full of very uncomfortable springs! They were so uncomfortable and ended up sleeping in our bed

2026-08-27 • via Nuitee
P
Peter • family_with_children • gb
6
I’d stay here again. But next time I’ll pay extra for adjoining rooms.
Pros:

Nice big poor, great breakfast options, perfect location for the NEC. Double bed was huge and very comfortable.

Cons:

Looking a bit tired, but it was in the middle of a refurbishment. Kids pullout bed was uncomfortable and too small - they did not sleep well.

2026-08-27 • via Nuitee
E
Elliot • family_with_children • gb
10
2026-08-27 • via Nuitee
S
Sandra • couple • gb
10
The stay was lovely. Very comfortable bed, and the breakfast just perfect. Had few issues with the rooms due to leaks bu
Pros:

The service was incredible, especially having issues with the rooms

Cons:

There were a few issues which got resolved immediately

2026-08-27 • via Nuitee
A
Andrew • family_with_children • gb
6
Have stayed before and will stay again , but wasn’t the best visit
Pros:

Location and facilities

Cons:

Appreciate work going on but disruptive stay

2026-08-27 • via Nuitee
E
esther • extended_group • gb
8
2026-08-26 • via Nuitee
S
Saima • family_with_children • gb
8
Enjoyable
Pros:

The rooms and facilities

Cons:

The bathroom was small and needed fixing as shower knob was stiff and stuck

2026-08-26 • via Nuitee