Glasgow Grosvenor Hotel

Hotels
7.6 (3567 reviews)
1-9 Grosvenor Terrace, Great Western Road , Glasgow , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (Botanic Gardens, west end, near subway)
Friendly/helpful staff (several positive mentions)
Breakfast praised as great
Parking available
Special/romantic room setup praised
Cons:
Rooms and decor described as tired/dated and in need of refurbishment
Multiple maintenance issues (toilet seat, shower tap, broken fridge shell)
Plumbing incident/no water reported
Instances of unfriendly or curt reception staff and unresponsive room service
In-room equipment failures (coffee machine, extractor fan), frayed linen

Categories

Cleanliness
7.5
No major cleanliness complaints mentioned; rooms described as 'tired' but not explicitly dirty—standard cleanliness for this hotel tier.
Service
7.8
Mixed but generally positive: several reports of very friendly/helpful staff (check-in, late-night friendliness, special romantic room set-up), counterbalanced by instances of curt/unfriendly reception and unresponsive bar/room service.
Location
9.2
Consistently praised: excellent west end location, next to the Botanic Gardens and close to the subway—frequent positive highlight in reviews.
Room Quality
5.8
Multiple reports of tired décor and maintenance issues (jaunty toilet seat, shower tap breaking, empty fridge shell, frayed duvet cover, plumbing outage) indicate below-par room condition.
Amenities
7.1
Breakfast and parking noted positively, but several in-room amenity failures (broken coffee machine, extractor fan, fridge) and unreliable late-night room service lowered the score.
Value for Money
7.2
Mixed sentiment: some guests found pricing reasonable (e.g., during events), others felt overcharged for the level of maintenance and service experienced.
Food and Beverage
8
Breakfast consistently praised as 'great'; however, issues with late-night ordering/room service and unresponsive bar staff tempered the score.
Overall Experience
8.2
Overall a positive stay driven by location, friendly moments from staff, and good breakfast, but hampered by dated rooms and intermittent service/maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Luxurious Accommodation
Experience modern comfort in each room at Glasgow Grosvenor with amenities like a large flat-screen TV, en-suite bathroom, and 24-hour room service for ultimate convenience.

Culinary Delights
Indulge in a delicious breakfast spread and savor the finest steak and grill dishes made from fresh, locally sourced ingredients at Bo'Vine Restaurant.

Prime Location
Explore Glasgow's vibrant cultural scene with ease as the hotel is a stone's throw away from Botanic Gardens, Kelvingrove Art Gallery, and Buchanan Galleries for a memorable stay in the heart of the city.

Book now for an unforgettable stay at Glasgow Grosvenor Hotel!

Important information:

Parking facilities are available within 328 feet of the hotel. Disabled parking is available at the property. Parking costs GBP 10 for 24 hours.

Pets can be accommodated for GBP 35 per stay, subject to availability and by prior arrangement.

Please note for Group reservations for 8 rooms or more, these will be subject to a different group cancelation policy.This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Location

Guest Reviews

7.6
Based on 3567 reviews
Cleanliness: 7.5
Service: 7.8
Location: 9.2
Room Quality: 5.8
Amenities: 7.1
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 8.2
R
Rebecca • couple • gb
10
Amazing
Pros:

A beautiful hotel in a fantastic location. Staff are really friendly and helpful , impeccable cleanliness snd really good food . The botanical gardens are literally over the road and are really beautiful, so would recommend a visit there whilst staying too .I would highly recommend and will definitely be visiting again

Cons:

I loved absolutely everything , not one single complaint

2026-10-16 • via Nuitee
M
Marsaili • family_with_children • gb
10
Very peaceful and comfortable
Pros:

Great service from the staff in a lovely quiet hotel.

Cons:

I was happy with everything but I feel in hotels we could do with more milk

2026-10-16 • via Nuitee
F
Fiona • couple • gb
10
Pros:

Very nice hotel and very clean.

2026-10-15 • via Nuitee
S
Sarah • family_with_children • au
5
Good location, clean, could do with new beds.
Pros:

Great location.

Cons:

Bed was as hard as sleeping on the floor.

2026-10-15 • via Nuitee
T
Trine • solo_traveller • dk
7
Pros:

Beliggenheden og personalet

Cons:

Det er gammelt så fæere af tingene på værelset fungerede ikke fx. Bruseren og flere af skufferne. Ellers dejligt værelse.

2026-10-15 • via Nuitee
J
Judith • couple • us
10
The location was perfect with easy access to everything. The hotel was beautiful and comfortable. I would definitely sta
Pros:

Location was perfect. We had a very spacious room with 2 queen beds and a nice bathroom.

2026-10-15 • via Nuitee
P
patrick • couple • gb
9
Pros:

enjoyed our stay very much, great location, friendly staff and good breakfast

2026-10-14 • via Nuitee
D
David • couple • gb
6
Hotel staff lovely but parking difficult and located on busy junction & opposite nightclub.
Pros:

We chose the hotel as it was located in the West End near to our son's house who we were visiting

Cons:

Room 144 is appalling facing onto a busy junction and opposite a popular night club with large single glass windows. You will need earplugs or be a very heavy sleeper to block out the road noise and festivities below which go on until 3pm.

2026-10-14 • via Nuitee
A
Alison • solo_traveller • gb
9
Highly recommend
Pros:

Very friendly helpful staff . Great location and safe area. Bed and pillows and room temperature perfect t

2026-10-13 • via Nuitee
I
IRENE • extended_group • us
9
Great location and comfortable lodging in the West End.
Pros:

The location was terrific, and the room was generously sized. I also enjoyed the buffet breakfast.

Cons:

The furnishings were clearly showing age (sink was cracked), and the front desk staff seemed a bit blase. For example, we arrived very early and understood that our room was not yet ready. However, when we came back mid-afternoon, our room was still not ready, and yet our friend with the same type of room arrived just after we were informed our room wasn't ready, and was able to check in. When we inquired, the front desk clerk just shrugged it off and said she couldn't tell us why.

2026-10-13 • via Nuitee
M
Majed • couple • gb
8
2026-10-13 • via Nuitee
A
Ann-Marie • couple • gb
7
2026-10-12 • via Nuitee
C
Couzens • solo_traveller • gb
9
Good hotel, great location, clean and comfortable. Very good food.
Pros:

Excellent breakfast. Also had dinner at Bovine the previous night, also Excellent

Cons:

No TV reception. Telephoned Reception. It was fixed an hour later

2026-10-12 • via Nuitee
J
Jenny • couple • gb
4
Clean, good location but terrible food and will empty your bank if given the chance
Pros:

Location

Cons:

Very little on hospitality tray, no shower caps etc
Breakfast disgusting, terrible coffee
Tried taking money from my account several times during the night

2026-10-12 • via Nuitee
I
Isobel • couple • gb
7
Expected a bit better for what we paid .
Pros:

The room was comfortable. The breakfast was good. The staff were helpful.

Cons:

The reception area was cold and the bar area. We were given the wrong number for our key and attempted to enter another room. Also on returning late in the evening our key card wouldn’t work as the battery on the door needed replacing.

2026-10-11 • via Nuitee
D
Deborah • solo_traveller • gb
7
2026-10-11 • via Nuitee
K
Katherine • extended_group • us
8
2026-10-10 • via Nuitee
C
Charlotte • solo_traveller • gb
4
2026-10-09 • via Nuitee
D
D • couple • au
8
2026-10-09 • via Nuitee
C
Craig • solo_traveller • gb
10
2026-10-09 • via Nuitee