Holiday Inn Express Birmingham Airport NEC by IHG

Hotels
•
Holiday Inn Express
8.2 (5145 reviews)
National Exhibition Centre, Bickenhill , Bickenhill , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location for NEC / near airport
Clean and comfortable rooms (many guests)
Free shuttle / free car park
Early breakfast suitable for flights
Nice toiletries
Cons:
Breakfast selection limited and items not topped up
No swimming pool despite pictures
Some rooms show maintenance issues (toilet, taps, noisy pipes)
Occasional poor cleaning reported
Rooms can be hot, beds/mattress or sofa-bed issues, and some decor is dated

Categories

Cleanliness
8
Many guests described rooms as clean and tidy or very clean, but there is at least one report of inadequate cleaning (unclean glass/spoon) and some comments about outdated carpets.
Service
9
Staff are repeatedly praised as friendly, helpful and proactive (pre-arrival calls, early check-in, shuttle); occasional understaffing at breakfast was noted.
Location
8.5
Convenient for NEC and generally well located; described as airport-proximate though a few guests noted it is not actually at the airport and public transport links are limited.
Room Quality
7.8
Rooms are generally comfortable with good beds and showers, but there are recurring issues: some mattresses too firm, small beds/sofa-bed problems, awkward mirror/TV placement, noisy pipes and occasionally hot rooms; some decor feels tired.
Amenities
7.6
Positive points: free shuttle to NEC, free parking and good toiletries. Negatives: no advertised pool despite photos, limited access to kettle when sofa-bed in use, and limited breakfast service at times.
Value for Money
8.2
Not widely commented on; one note about parking charge/discount confusion. Overall appears reasonable for short stays and NEC/airport convenience.
Food and Beverage
7.3
Breakfast timing and some items were praised (early breakfast for flights), but multiple guests reported limited selection, items not topped up (bacon, yoghurt, croissants, bananas), reliance on scrambled egg, and disliked dispensers.
Overall Experience
9.2
Overall positive experience for many guests due to friendly staff, clean/comfortable rooms and convenient location for NEC/airport transfers; however a minority reported significant maintenance/cleaning issues and a tired property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Convenient Location
Situated in the heart of England, Holiday Inn Express Birmingham NEC is a mere 5-minute drive from the National Exhibition Centre and Resorts World Birmingham, offering easy access to key attractions.

Modern Amenities
Each room at Holiday Inn Express features a private bathroom with a power shower, TV, and tea/coffee making facilities, ensuring a comfortable stay for guests.

Meeting Facilities
With 8 meeting rooms accommodating up to 80 delegates, equipped with free WiFi, LCD projector, and stationery, the hotel is the perfect venue for business gatherings.

Ready to experience comfort and convenience at Holiday Inn Express Birmingham NEC? Book your stay now!

Important information:

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note that cash payments are not allowed.

When travelling with pets, please note that an extra charge of 30 GBP per pet, per stay applies. Pets are welcomed by prior arrangement with the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 5145 reviews
Cleanliness: 8
Service: 9
Location: 8.5
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 7.3
Overall Experience: 9.2
I
Issac • couple • gb
10
2026-09-18 • via Nuitee
A
anwen • family_with_children • gb
10
Great hotel for access to the airport
Pros:

Location to Birmingham airport was perfect - less than 5 minutes drive. I stayed at the hotel because I was meeting my daughter off a late night flight and being so close was great. Decent parking spaces outside the hotel too but had to pay extra (albeit you are given a discount code). The twin room was a good space; bathroom and shower was clean and bright with toiletries. Breakfast was very good - buffet with plenty of choices for a hot English or cold continental breakfast. Staff were pleasant and helpful. Would stay here again.

Cons:

We came down to breakfast very late, and the hot food was starting to dry up under the heat lamps. I would advise getting down for breakfast at least half an hour before breakfast finishes!

2026-09-18 • via Nuitee
D
David • family_with_children • gb
9
Pros:

Friendly Staff. Good Breakfast. Close to airport

Cons:

Cheaper overnight parking

2026-09-18 • via Nuitee
G
Gideon • solo_traveller • gb
8
2026-09-18 • via Nuitee
C
cheryl • family_with_children • gb
9
nice short stay to recharge after a flight
Pros:

comfy bed easy to control temperature in room (usually more complicated) turn off up, down. good choice of breakfast proper toasters not the rotating ones where you have to fish it from the back and redo it

2026-09-18 • via Nuitee
T
Tracey • family_with_children • gb
10
Enjoyable stay at a great hotel with great staff.
Pros:

The staff were all amazing. So helpful and really couldn't do enough for us. Beds were really comfy and the room was so much nicer than expected. It was clean and the breakfast was good.

Cons:

Nothing

2026-09-17 • via Nuitee
D
Denis • solo_traveller • de
8
2026-09-16 • via Nuitee
P
Phil • solo_traveller • gb
9
Almost close to NEC
Pros:

Aur conditioning.
Reasonably easy to find.

Cons:

A shuttle to NEC would be good.

2026-09-16 • via Nuitee
D
dominique • solo_traveller • gb
10
It cannot be better
Pros:

Every thing was perfect. The staff NAZ and Akim recognise me ,always give me the same room on the ground floor, cannot do enough for me .I go there 5 times per year and will never consider to change.

Cons:

maybe the plugs to charge your mobile next to your bed

2026-09-16 • via Nuitee
K
Kyle • couple • gb
10
2026-09-15 • via Nuitee
S
Susan • couple • gb
10
Absolutely fantastic, amazing staff and the food was really nice
Pros:

The staff were extremely friendly and went out of their way to assist us

Cons:

There was nothing not to like

2026-09-14 • via Nuitee
F
Fran • solo_traveller • gb
10
2026-09-14 • via Nuitee
T
Teerthankar • solo_traveller • in
10
Pros:

I must say very helpful staff indeed. Achim arranged for a late dinner which was a wonderful gesture, and will stay here again if possible.

Cons:

Nothing

2026-09-14 • via Nuitee
F
Fran • couple • gb
10
2026-09-14 • via Nuitee
S
Seren • solo_traveller • gb
8
2026-09-13 • via Nuitee
Z
Zoe • extended_group • gb
10
2026-09-13 • via Nuitee
E
Elzbieta • family_with_children • gb
9
2026-09-13 • via Nuitee
A
AMAN • solo_traveller • ke
8
2026-09-13 • via Nuitee
G
GEOFFREY • solo_traveller • gb
7
Pros:

Friendly staff. Price included breakfast and the convenience of the hotel to the Nec Birmingham

Cons:

Not enough breakfast variety, but it's still better than just continental.

2026-09-13 • via Nuitee
A
Angeline • solo_traveller • ae
8
2026-09-13 • via Nuitee