Holiday Inn Express Birmingham Airport NEC by IHG

Hotels
•
Holiday Inn Express
8.2 (5145 reviews)
National Exhibition Centre, Bickenhill , Bickenhill , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location for NEC / near airport
Clean and comfortable rooms (many guests)
Free shuttle / free car park
Early breakfast suitable for flights
Nice toiletries
Cons:
Breakfast selection limited and items not topped up
No swimming pool despite pictures
Some rooms show maintenance issues (toilet, taps, noisy pipes)
Occasional poor cleaning reported
Rooms can be hot, beds/mattress or sofa-bed issues, and some decor is dated

Categories

Cleanliness
8
Many guests described rooms as clean and tidy or very clean, but there is at least one report of inadequate cleaning (unclean glass/spoon) and some comments about outdated carpets.
Service
9
Staff are repeatedly praised as friendly, helpful and proactive (pre-arrival calls, early check-in, shuttle); occasional understaffing at breakfast was noted.
Location
8.5
Convenient for NEC and generally well located; described as airport-proximate though a few guests noted it is not actually at the airport and public transport links are limited.
Room Quality
7.8
Rooms are generally comfortable with good beds and showers, but there are recurring issues: some mattresses too firm, small beds/sofa-bed problems, awkward mirror/TV placement, noisy pipes and occasionally hot rooms; some decor feels tired.
Amenities
7.6
Positive points: free shuttle to NEC, free parking and good toiletries. Negatives: no advertised pool despite photos, limited access to kettle when sofa-bed in use, and limited breakfast service at times.
Value for Money
8.2
Not widely commented on; one note about parking charge/discount confusion. Overall appears reasonable for short stays and NEC/airport convenience.
Food and Beverage
7.3
Breakfast timing and some items were praised (early breakfast for flights), but multiple guests reported limited selection, items not topped up (bacon, yoghurt, croissants, bananas), reliance on scrambled egg, and disliked dispensers.
Overall Experience
9.2
Overall positive experience for many guests due to friendly staff, clean/comfortable rooms and convenient location for NEC/airport transfers; however a minority reported significant maintenance/cleaning issues and a tired property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Convenient Location
Situated in the heart of England, Holiday Inn Express Birmingham NEC is a mere 5-minute drive from the National Exhibition Centre and Resorts World Birmingham, offering easy access to key attractions.

Modern Amenities
Each room at Holiday Inn Express features a private bathroom with a power shower, TV, and tea/coffee making facilities, ensuring a comfortable stay for guests.

Meeting Facilities
With 8 meeting rooms accommodating up to 80 delegates, equipped with free WiFi, LCD projector, and stationery, the hotel is the perfect venue for business gatherings.

Ready to experience comfort and convenience at Holiday Inn Express Birmingham NEC? Book your stay now!

Important information:

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note that cash payments are not allowed.

When travelling with pets, please note that an extra charge of 30 GBP per pet, per stay applies. Pets are welcomed by prior arrangement with the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 5145 reviews
Cleanliness: 8
Service: 9
Location: 8.5
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 7.3
Overall Experience: 9.2
M
Margaret • family_with_children • gb
7
2026-08-29 • via Nuitee
K
Katrina • family_with_children • gb
7
2026-08-29 • via Nuitee
C
Craig • solo_traveller • im
10
Pros:

Staff were fantastic

Cons:

Nothing really.

2026-08-29 • via Nuitee
A
ALLISON • extended_group • gb
8
Great location for airport
Pros:

Friendly staff

Cons:

Tv not working in room

2026-08-28 • via Nuitee
O
Omotola • solo_traveller • gb
1
2026-08-28 • via Nuitee
L
Leeanna • couple • gb
8
Pros:

Very helpful staff and very clean

Cons:

Rooms were a little dated. Breakfast options limited.

2026-08-28 • via Nuitee
A
Amaan • couple • gb
10
Great value for money & great location
Pros:

Value for money, great location

Cons:

Limited breakfast options for vegans/vegetarians

2026-08-27 • via Nuitee
C
Chovwe • extended_group • gb
8
2026-08-27 • via Nuitee
H
Harriet • family_with_children • gb
4
Cheap but get what you pay for unfortunately
Pros:

Looked nice and clean but wasn’t as great as first seemed. Main member of staff was great but lots of inexperience

Cons:

Dirt on kettle, cracked toilet seat, paid extortionate rates for parking but couldn’t get a parking space either night, served the wrong food and drinks due to staff not actually listening when I was ordering, bed was hard, only one pillow, put the sign on the door requesting not to have the cleaner but they still came in anyway whilst trying to sleep.

2026-08-27 • via Nuitee
S
Short • family_with_children • gb
8
Ideal for a night before an airport trip
Pros:

Close to the airport

Cons:

We had a family room and there were four of us sharing two beds, a too cramped but ok for one night

2026-08-26 • via Nuitee
S
Stuart • solo_traveller • gb
7
Pros:

Hotel was clean and the staff were lovely very well set out hotel

Cons:

Cost of car park was a joke as a customer i was shocked at the price this has really put me off visiting again we shouldnt be paying to park when we are paying to stay.

There was also a constant buzzing noice coming from out side which disturbed our sleep we also couldnt have the aircon on while we slept as all we could hwar was a constant noice as if it was deaining water like water going down a drain in the bath which meant the room was way to hot.

Breakfast the orange juice and apple juice was room temp not cold cutlery was bare took a while to top up bread was also low.

2026-08-26 • via Nuitee
S
Saqlain • family_with_children • gb
8
2026-08-26 • via Nuitee
S
Stuart • solo_traveller • gb
10
Perfect thank you
Pros:

Loved it all

Cons:

It was great

2026-08-26 • via Nuitee
M
Mamdouh • couple • sa
8
2026-08-26 • via Nuitee
M
Maxine • family_with_children • gb
9
A lovely, comfortable stay in a fantastic location for the NEC, with great staff and a delicious breakfast — just be pre
Pros:

The location was fantastic — super close to the NEC and with excellent transport links, making it really convenient for getting around. The room was lovely, clean and comfortable, and the staff were friendly and welcoming. The breakfast was also really lovely and a great way to start the day.

Cons:

The main downside was the location on some very busy roads, which made getting in and out by car a little hectic. The car parking was also quite expensive, with only 24 hours option £15 which added considerably to the overall cost of the stay.

2026-08-25 • via Nuitee
C
Craig • couple • gb
10
2026-08-25 • via Nuitee
D
Darryl • solo_traveller • gb
6
2026-08-25 • via Nuitee
S
Susan • family_with_children • gb
10
2026-08-25 • via Nuitee
G
gary • solo_traveller • gb
8
If you’re staying for the NEC, it’s a good low price solution
Pros:

Great location, very friendly staff, excellent price.
Air conditioning is great.

Cons:

Being given a disabled room without being asked.
Bed was a normal double, we prefer king size.
The wardrobe was wierd, too narrow for hangers.

2026-08-24 • via Nuitee
L
Leslie • solo_traveller • gb
9
2026-08-24 • via Nuitee