Holiday Inn Norwich North by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (1945 reviews)
Cromer Rd , Norwich , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff service
Clean and tidy rooms
Good value
Cons:
Plumbing issues
Food quality concerns
Lack of personal touches

Categories

Cleanliness
7.66
Room was spacious and clean. However, plumbing issues reported, which may affect perceptions of cleanliness.
Service
9.13
Staff members were described as superb, polite, and helpful throughout various reviews.
Location
8.67
Convenient location mentioned positively, adding to the overall comfort.
Room Quality
7.62
Rooms clean but specific plumbing issues in one room noted, affecting overall room quality perception.
Amenities
8.15
Facilities such as breakfast options and dog-friendly policies were appreciated, though some amenities had issues.
Value for Money
8.61
Good value reported by several reviewers, despite some complaints about food pricing.
Food and Beverage
7.16
Mixed reviews on food quality and cost, indicating room for improvement.
Overall Experience
8.63
Overall, guests had a pleasant stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:49

Property Description

Spacious Rooms and Convenient Amenities

Enjoy large, spacious air-conditioned rooms, ample parking, a restaurant, a lounge/bar, and a fully equipped health club pool and gym, plus attentive, welcoming service.

Fitness and Relaxation Facilities

North of Norwich, this Holiday Inn has a fully equipped gym. If you prefer more gentle exercise, then the 13-meter pool with hot tub, steam room, and sauna is the place for you.

Dining and Entertainment Options

The Concorde Restaurant, with its impressive daily buffet breakfast, also serves a carvery lunch on Sundays and is open every evening for dinner. The lounge bar is open every day until late and is an ideal venue for a quicker, lighter snack.

Book now to experience the perfect blend of comfort, convenience, and top-notch service at Holiday Inn Norwich North.

Important information:

Please note that different terms and conditions apply depending on the room type selected, and it is important to note all information prior to proceeding.

'Park Stay & Go' packages are available which include one night's accommodations, VAT, service and up to 5 or 8 or 15 Days on-site parking. Please contact the hotel for further information.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1945 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.63
L
Lauren solo_traveller za
9
2026-08-29 via Nuitee
J
Jayne family_with_children gb
10
Fabulous staff, all very friendly and helpful.
Pros:

Central to everywhere we wanted to visit. Great facilities

2026-08-29 via Nuitee
P
Paul family_with_children gb
6
Disappointing room , good staff
Pros:

Close to Cromer and close to mc Donald’s , it had a pool which was great , staff was friendly

Cons:

There was a lot of hair on the bed , from room service, room needs refurbishing bit great for the money spent the bed is very uncomfortable and so was the sofa bed , the quality of the room is 2 star level apart form the room staff was good

2026-08-28 via Nuitee
P
Patrick couple gb
6
Pros:

Location

2026-08-28 via Nuitee
S
sonia solo_traveller gb
10
Pros:

From Customer service, all services, bar staff, reception, breakfast and dinner and Youfit club. Excellent

Cons:

N/A

2026-08-27 via Nuitee
J
john family_with_children gb
7
Would stay again, good value for money
Pros:

Room was spacious

Cons:

Bed was not as comfy as I had liked

2026-08-26 via Nuitee
B
boreham solo_traveller gb
10
2026-08-26 via Nuitee
J
James couple gb
7
2026-08-25 via Nuitee
S
Sandya Niluka family_with_children gb
8
2026-08-25 via Nuitee
I
ian couple gb
3
Not great
Pros:

Breakfast wasn’t bad

Cons:

Paper thin walls in bedrooms, could hear every word from our neighbours

2026-08-25 via Nuitee
A
Androulla family_with_children gb
10
2026-08-25 via Nuitee
A
Aprille solo_traveller gb
8
Family stay
Pros:

Staff were all lovely, very family friendly.

Cons:

Slightly dated in places, air-con not great.

2026-08-24 via Nuitee
Y
Yahya couple gb
8
Pros:

Very comfortable, staff were so nice very well trained

Cons:

A lot of flies

2026-08-24 via Nuitee
K
Kraig couple gb
6
Not a bad location, but consider it a 'budget hotel' without the low budget.
Pros:

Its a good location and the hotel is quite large. Good choice at breakfast.

Cons:

There was cobwebs in my room everywhere. Not a deal breaker, but the reason I scored low. Also, the complimentary shampoo had run out after our first night so when they came to make the bed etc, we would have expected them to have been checked and restocked, but they werent.

2026-08-24 via Nuitee
N
Nicole family_with_children gb
7
Nice family friendly trip
Pros:

Nice entrance and restaurant area.

Cons:

Rooms were a little tired, the extractor fan in our bathroom was really noisy and sounded like a plane taking off when you switched it on and off. The TV didn’t work very well too. Also, the swimming pool changing rooms were really tired, rundown and didn’t feel clean.

2026-08-24 via Nuitee
S
Salman solo_traveller gb
10
2026-08-24 via Nuitee
A
Ashley solo_traveller gb
8
2026-08-23 via Nuitee
P
Peter family_with_children gb
10
Lovely Hotel for a weekend stay
Pros:

Good facilities and clean.

Cons:

Distance from town centre

2026-08-23 via Nuitee
Z
ZEEV solo_traveller il
10
Pros:

.

Cons:

.

2026-08-23 via Nuitee
A
A1856FTtomp Business
2
cleans with used pillow cases
Pros:

the cleaning staff (limefms) cleans with stained, used (by other guests) pillow cases. i am disgusted by the cleaning standards in this hotel.
couldn’t sleep at all because the noise level is loud up u till 1am.
the walls are falling to pieces and are full of marks, dents and deep scratches. it looks like a wild animal has been stuck in a room for a week trying to clawing its way out.
most of the phones in rooms aren’t working because apparently the wires were cut while maintenance was installing something. i was told by a receptionist that the phones are still in the room so that they can legally still call them a standard room.
the hallways are dark and dull and the atmosphere is genuinely depressing.
the value of money people spend on a room is too much for the lack of service and cleanliness.
the location of the hotel is the only good part about it as it’s near the airport which means a can take a plane and go as far away from it as possible.

2026-08-22 via Tripadvisor