Holiday Inn Norwich North by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (1706 reviews)
Cromer Rd , Norwich , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent staff service
Clean and tidy rooms
Good value
Cons:
Plumbing issues
Food quality concerns
Lack of personal touches

Categories

Cleanliness
7.66
Room was spacious and clean. However, plumbing issues reported, which may affect perceptions of cleanliness.
Service
9.13
Staff members were described as superb, polite, and helpful throughout various reviews.
Location
8.67
Convenient location mentioned positively, adding to the overall comfort.
Room Quality
7.62
Rooms clean but specific plumbing issues in one room noted, affecting overall room quality perception.
Amenities
8.15
Facilities such as breakfast options and dog-friendly policies were appreciated, though some amenities had issues.
Value for Money
8.61
Good value reported by several reviewers, despite some complaints about food pricing.
Food and Beverage
7.16
Mixed reviews on food quality and cost, indicating room for improvement.
Overall Experience
8.63
Overall, guests had a pleasant stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:49

Property Description

Spacious Rooms and Convenient Amenities

Enjoy large, spacious air-conditioned rooms, ample parking, a restaurant, a lounge/bar, and a fully equipped health club pool and gym, plus attentive, welcoming service.

Fitness and Relaxation Facilities

North of Norwich, this Holiday Inn has a fully equipped gym. If you prefer more gentle exercise, then the 13-meter pool with hot tub, steam room, and sauna is the place for you.

Dining and Entertainment Options

The Concorde Restaurant, with its impressive daily buffet breakfast, also serves a carvery lunch on Sundays and is open every evening for dinner. The lounge bar is open every day until late and is an ideal venue for a quicker, lighter snack.

Book now to experience the perfect blend of comfort, convenience, and top-notch service at Holiday Inn Norwich North.

Important information:

Please note that different terms and conditions apply depending on the room type selected, and it is important to note all information prior to proceeding.

'Park Stay & Go' packages are available which include one night's accommodations, VAT, service and up to 5 or 8 or 15 Days on-site parking. Please contact the hotel for further information.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 4.95 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1706 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.63
M
MARIE-NOELLE • solo_traveller • fr
8
2026-03-28 • via Nuitee
W
Wietse • solo_traveller • nl
4
2026-03-27 • via Nuitee
B
Beenish • couple • gb
9
Great staff, always book this when I come Norwich
Pros:

Great staff
Very helpful with the kids

Cons:

Nil

2026-03-27 • via Nuitee
V
Valeria • couple • it
1
WORST HOTEL EXPERIENCE EVER!
Pros:

Nothing

Cons:

Everything!

If there is an option to put a 0 I would do it, but unfortunately there isn't.
I arrived with my colleague around 7 pm after a 5 hours trip by car with my confirmed booking on booking.com, but during check-in time we had the "wonderful" news that they sold our rooms because they were fully-booked!!!
We looked on our Booking app and the reservation was still confirmed, we complained about this very strange and unpleasant situation, asking for a solution, but the ladies at reception desk didn't care about us, and we have been obliged to find a solution by ourselves.
Usually when an hotel is overbooked, it has to find a solution for the "fortunate" customers, but it was not our case.
We booked several hotels during the year on booking.com, but this is the first time that we found such an horrible service!!!!
The positive thing of this massive disservice is that we have found another wonderful hotel in Norwich for our next trips!

2026-03-26 • via Nuitee
P
Peter • family_with_children • gb
2
Pros:

Staff and location

Cons:

No milk in room
Only one bath towel
Poor lighting
No clothes hooks in bathroom

2026-03-26 • via Nuitee
D
David • family_with_children • gb
8
Pros:

Food and facilities were ok. Staff were very polite and helpful.

Cons:

Stram room amd Sauna had syrong odour smells either from drainage or from something else.

2026-03-23 • via Nuitee
M
Mohamad zaini • family_with_children • my
8
2026-03-23 • via Nuitee
K
Karen • solo_traveller • gb
10
Pros:

The staff were very friendly happy to help .Bed and pillows very comfortable. Everything was spotless .I was visiting family in hospital so not too far away. A very pleasant stay.

2026-03-21 • via Nuitee
D
davidson • family_with_children • gb
7
2026-03-20 • via Nuitee
J
Jamie • solo_traveller • gb
8
2026-03-20 • via Nuitee
P
Patience • couple • gb
9
2026-03-19 • via Nuitee
C
colin • couple • gb
7
Mediocre.
Pros:

I liked the conservatory

Cons:

The bar staff and reception had zero chat

2026-03-17 • via Nuitee
R
Rebecca • family_with_children • gb
10
It was a short stay to visit family , great location , food and drink very nice . Rooms very clean . Staff were very ple
Pros:

Very clean , lovely staff very helpful . Pool area great 😊

2026-03-16 • via Nuitee
P
Paul • solo_traveller • gb
4
2026-03-15 • via Nuitee
L
Lindsay • couple • au
7
2026-03-14 • via Nuitee
S
Sergio • family_with_children • es
10
2026-03-13 • via Nuitee
J
Jamie • family_with_children • gb
10
2026-03-11 • via Nuitee
S
Singapore Traveller • couple • sg
7
Check in was simple, staff were nice and restaurant was fine and good for 1 night stay.
Pros:

Staff were friendly and the location perfect.

Cons:

The room could have been cleaner. Crumbs of food on the chair by the desk. The wardrobe and skirting boards were badly scuffed in places and dirty plates were left on the floor outside adjacent rooms and not cleared for several hours. The floor carpet was clearly stained in places. Room needed a refresh but bathroom good.

2026-03-09 • via Nuitee
P
Piotr • extended_group • gb
10
2026-03-08 • via Nuitee
T
Tracey • couple • gb
8
2026-03-08 • via Nuitee