Hampton Inn Muskegon

Hotels
•
Hampton Inn
8 (380 reviews)
1401 East Ellis Road , Muskegon Heights , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean pool area
Well-prepared breakfast
Cons:
Dirty and dated rooms
Rude management
Issues with room comfort

Categories

Cleanliness
7.08
Some reviews mentioned the hotel being quite dirty and dated.
Service
9.05
Staff were reported as professional and courteous, although management was criticized in one review.
Location
8.59
Location was praised as convenient and close to shopping and dining.
Room Quality
7.04
Issues with room quality were noted, including firm beds and strange pipe noises.
Amenities
8.07
The pool and breakfast area received positive feedback, though there were complaints about the heater.
Value for Money
8.03
Overall experience with pricing was acceptable, typical for hotel rates.
Food and Beverage
8.08
Breakfast offerings were mentioned positively, indicating good quality.
Overall Experience
8.05
A mixed overall experience with significant highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:41

Property Description

Convenient Location and Amenities
Located near Highway 31 and Lake Michigan beaches, the Hampton Inn Muskegon offers free high-speed internet and coffee makers in every room.

Relaxation and Recreation
Guests can enjoy the indoor swimming pool and fitness center during their stay. Start your day with a complimentary hot breakfast each morning.

Local Attractions
Explore nearby attractions such as Michigan's Adventure amusement park, The Lakes Mall for shopping, and the West Michigan Children's Museum.

Book your stay at Hampton Inn Muskegon for a perfect blend of comfort, convenience, and entertainment.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8
Based on 380 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
C
Cindy • solo_traveller • us
8
Pros:

All good

2026-08-14 • via Nuitee
D
Demon • couple • us
1
Didn’t sleep well I felt as if I was itching all night and my wife and kids were afraid
Pros:

There was bugs in my room I told the third shift worker Mike he said he couldn’t do anything this was 20 mins after checking in referred me to 1st shift supervisor who referred me to Nikkita Walker who I emailed and haven’t received a response yet

Cons:

The bugs in my bedroom

2026-07-07 • via Nuitee
D
Deborah • solo_traveller • us
8
Pros:

Good location and size of the room.

Cons:

Construction materials were left in the hallway and room doors off hinges for the rooms across the hall. Sound from other rooms were interruptions in the late night hours. Price was too expensive for the room and amenities.

2026-06-15 • via Nuitee
S
Savannah • family_with_children • us
1
Disgusting, rude, uncomfortable, unprofessional worst hotel ever
Cons:

The facilities, the staff, the plumbing, the construction, the bed springs. It was terrible. Waste of money. So stressful. The staff was terrible. We couldn’t even use our toilet. We had to pee in the shower.

2026-05-29 • via Nuitee
M
Mrspickle • solo_traveller • us
5
Ok place to lay your head
Pros:

Our room was clean and the bed was comfortable.

Cons:

Hotel under renovations and a lot of doors off rooms and dust in halls and noisy while they worked.
When we arrived after a 13 hr drive we were given a room key and tried and couldn't get in. This room was on 1st floor and front desk clerk was walking by the end and I told her it wasn't working, she told me keep trying, we did and still no luck. I would think she would've walked down to us to help us, but no. I walked back to the desk and she said she had to give us another room which was fine. We went to that room on 2nd floor and tried that key several times, not working. I went BACK to the desk and opoohhh so sorry I gave you the wrong room number 😡 seriously. 3rd try we FINALLY got into room. Frustrating start to say the least.
Breakfast was ok.

2026-04-27 • via Nuitee
T
T88WZnicholasl • Family
4
NOT GOOD FOR GROUPS
Pros:

Came w hockey team.
Was told we were to loud in the pool ????????
FOLLOWED by stafff
Not great !?!?!

2026-02-21 • via Tripadvisor
S
Shelly • couple • us
10
Pros:

Very clean with a feel of home. Fresh inviting welcome with Amazing Coffee 24 hrs with fresh fruit available as well. Pool area was very clean, beds were super comfy. They send you with a Safe Travels snack bag such as nice touch!

2026-02-13 • via Nuitee
J
Joseph • couple • us
8
Our stay was very good, parking was plentiful and breakfast was great.
2026-01-19 • via Nuitee
M
Marie • family_with_children • us
10
2026-01-19 • via Nuitee
G
Gerald • couple • us
3
Will not stay again.
Pros:

Bed were great.

Cons:

Breakfast, really sad, for the cost of the stay 220.00 it was not extremely poor.

2026-01-19 • via Nuitee
E
Eric • couple • us
10
The stay was excellent.
2026-01-19 • via Nuitee
M
Marilia • family_with_children • us
5
Pros:

Staff - very friendly and helpful

Cons:

Smell in the room from carpet/air conditioner - probably from animals allowed to stay.

2026-01-19 • via Nuitee
J
jordan • couple • us
10
2026-01-19 • via Nuitee
J
Jana • family_with_children • us
5
Good location
Pros:

Room smells like someone smoking! Pillows very soft and old.
Not enough products in the breakfast area even in early hours
Coffee was not strong enough and was most of time empty
Like the location and staff was friendly
Pool an jacuzzi was bonus and fun for kids

2026-01-19 • via Nuitee
T
Teresa • family_with_children • us
8
Stay was ok
Pros:

Rooms are nice

Cons:

The pool was very cold

2026-01-19 • via Nuitee
P
Pablo • family_with_children • us
3
2026-01-18 • via Nuitee
J
Janay • family_with_children • us
7
2026-01-12 • via Nuitee
P
Paul • couple • us
10
2026-01-11 • via Nuitee
E
Erin • extended_group • us
8
Adequate hotel stay
Pros:

The pool area and breakfast area

Cons:

The beds were firm and if your partner moves at all..you feel it. We had to turn the heater off even with a really cold snow storm going on outside and hearing the wind all night long...it was just too darn hot with it on.

2025-12-17 • via Nuitee
A
Angel • couple • us
10
2025-12-10 • via Nuitee