Hilton Garden Inn St. Louis/Chesterfield

Hotels
Hilton Garden Inn
8.2 (192 reviews)
16631 Chesterfield Grove Road , Chesterfield , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Outdated rooms
Cleanliness issues

Categories

Cleanliness
7.1
Comments indicate the bathrooms needed better cleaning with hair on the counter and towels.
Service
10
Staff were helpful and accommodating, assisting with overbooking issues and addressing complaints.
Location
10
Great location praised by multiple reviewers.
Room Quality
6.1
Rooms described as outdated, with issues like a poor mattress and noise disturbances.
Amenities
8.6
Limited negative comments, but there were issues like missing coffee and no restaurant on Saturday night.
Value for Money
7.6
Guests felt the experience did not justify the high price, especially with the issues encountered.
Food and Beverage
7.1
Restaurant closure on Saturday evening impacted overall experience.
Overall Experience
9.1
Guests expressed overall dissatisfaction but have some positive highlights like location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:56

Property Description

Convenient Location: Located near St. Louis city centre and Chesterfield Mall, our hotel offers free shuttle service and parking within a 5-mile radius.

Relax and Recharge: Enjoy our indoor pool with whirlpool tub and fitness centre, perfect for unwinding after a busy day.

Modern Amenities: Our guestrooms feature refrigerators, microwaves, and free high-speed internet, ideal for both leisure and business travelers.

Experience comfort and convenience at Hilton Garden Inn St. Louis/Chesterfield. Book your stay now for a memorable visit!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 192 reviews
Cleanliness: 7.1
Service: 10
Location: 10
Room Quality: 6.1
Amenities: 8.6
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 9.1
R
Ranika couple us
10
I enjoyed my stay and will return again.
2026-08-05 via Nuitee
J
jacobsX3778HZ Couples Charleston, Illinois
6
Noisy from Interstate - Don’t pay extra for ‘Lake View’
Pros:

My room was clean. The toilet when flushed had the water level rise to a concerning amount most flushes. The TV in my room would not turn down below 8. Which sucks because if you sleep with the TV on, it’s just a little too loud in my opinion.

DO NOT PAY FOR LAKE VIEW! I seen where I could pay to upgrade my room to have a Lake View. As a Hilton Honors member, I got to pick my room free of charge but here’s a picture of my Lake View from the top floor Room 402.

The Interstate behind the lake did have a noticeable sound and if you are a light sleeper, it will for sure be a problem. I hope the backside of the hotel is quieter. I happened to be drunk before sleep so that wasn’t a problem during this stay but it’s noisy in the room haha!

2026-07-30 via Tripadvisor
C
Corey family_with_children us
10
It was a great experience overall
Pros:

Everything was satisfactory

Cons:

Wasn’t any dislikes to be honest

2026-07-06 via Nuitee
P
panamaone Couples Paihia, Bay of Islands, Northland Region, North Island
2
Terrible value for money
Pros:

Overpriced rooms. We paid $400/ night for a room that although big did not have any style to it. It was like left over furniture and art work were thrown together. The bathroom had cracked floor tiles and the sink probably original to when the place was built. We stayed two nights. No room service provided. We had to get coffee pods from the front desk both days. I would not recommend this place at all. Breakfast (as abysmal as it was) is not included. Would never stay here again. Only good thing was the front desk people were nice.

2026-06-07 via Tripadvisor
A
A couple us
9
2026-05-31 via Nuitee
M
Merentes solo_traveller us
10
2026-05-19 via Nuitee
J
Justin couple us
8
2026-05-08 via Nuitee
J
Jerry family_with_children us
8
2026-05-06 via Nuitee
K
Karen couple us
4
Hotel is in need of a refresh. Get this issue with the breakfast not being honored fixed.
Pros:

Good location. The grounds were well kept. They had nice outside seating areas.

Cons:

Worn out inside. Large crack in room. Broken shade that had to be held open with binder clips. Breakfast was included when we made our reservation thru booking, but an employee said it was not included despite us having written proof. They said booking needs to “update their website.” We woke up to no water and were told there was a water main break with no eta as to when it would be repaired. Fortunately, we were able to transfer our reservation to Doubletree. Katie at Hilton Garden and Melody at Doubletree worked together to make that happen so I give both of them credit for making the most out of a bad situation.

2026-05-04 via Nuitee
T
Trippydoodooadviseu Couples
4
They Don't Listen to Guest Concerns
Pros:

My husband and I stayed at this hotel about 6 months ago, and then again over Easter weekend. We got the same room both times. The first time we stayed in the room several months ago, my husband advised the front desk that there were issues with the room. He also submitted a review that was requested by Hilton after our stay. It is supposed to be a handicapped accessible room. Six months ago there were several problems with the room, and NONE of them have been addressed. If you touch the toilet paper in the bathroom, the holder immediately falls apart, allowing the roll of toilet paper and the little bar that holds it to skitter across the floor. I just love using toilet paper that has rolled across the floor in a hotel bathroom. It was the same way six months ago. There are no extra electrical outlets at either side of the bed. Just a wall ouitlet for the clock and lamp. So, if you want to charge anything at the bedside, or you have a C-Pap, you have to unplug the clock or the lamp to use the wall outlet. Six months ago the hotel gave us an extension cord that stretched across the floor to the desk so my husband could have electricity on his side of the bed. Of course, I tripped over the extension cord that stretched across the room. Speaking of lamps, there is a massively HUGE lamp suspended over one of the bedside tables. It is clearly meant for a very large space, but they just stuck it there. The bedside table on that side of the bed is a teeny tiny little marble topped side able they must have taken from another spot in the hotel along with the enormous lamp suspended over it. The table is too small for even a bottle of water, without the water falling off. It was the same way six months ago. There are "blackout" shades on the window that have to be held up with binder clips like you would use on a packet of paper. Once the binder clips are removed, the shade falls, and the shade itself is riddled with holes. It looks like the material is rotting. It was that way six months ago. I am disappointed that Hilton pays absolutely NO attention to guest concerns. P.S. We are Hilton Diamond memebers, so we are not strangers to what one should expect from a hotel.

2026-04-17 via Tripadvisor
C
Crystal family_with_children us
10
Fabulous
Pros:

The staff was amazing and very friendly

Cons:

seeing the interstate out hotel room window.

2026-03-29 via Nuitee
A
Athman family_with_children us
10
2026-03-22 via Nuitee
E
Erin family_with_children us
8
Pros:

Breakfast was great. Location to the dance competition was close and easy access. Room was clean and cozy.

Cons:

The beds seemed smaller than a queen. My older two daughters shared a bed and they kept complaining about touching each other.

2026-03-16 via Nuitee
S
Scott couple us
10
2026-03-14 via Nuitee
G
Gabrielle couple us
10
2026-03-11 via Nuitee
H
Heather couple us
9
Great place and great price!
Pros:

We were in the area for a concert in the location was fabulous

Cons:

My only recommendation is to book on the fourth floor… We were on the third floor and it just seemed like we could hear footsteps too easily above us.

2026-03-03 via Nuitee
G
Gregory family_with_children us
8
2026-01-19 via Nuitee
A
Arvind family_with_children us
10
2026-01-17 via Nuitee
V
Valerie extended_group us
10
2026-01-15 via Nuitee
W
Wally Iman couple us
9
Pros:

All good

2025-12-20 via Nuitee