Hampton Inn Memphis-Southwind

Location

Nothing

Front desk clerk was talking to a friend in speakerphone and didn't care that I was canceling my reservation for the second night, she was far too busy. Room was disgusting. Brown stuff on walls, sheets, and lamp shades. TV remote didn't work, batteries were leaking. One of the 2 lights in the room didn't work, the bulb was gone. There was standing water under the counter in the bathroom. There was mold on the ceiling. Carpets were filthy. Do not stay here.

This hotel does not meet the standards of other Hilton hotels I’m used to staying in. It is not well maintained. The light over the mirror in our bathroom did not work…. Neither did the bed side lamp. Trying to fix my hair with the dim lighting was very frustrating. We stayed 3 nights in this hotel…. And we were without hand soap the entire time. We were told they were waiting on a truck to deliver some. Looking at prior reviews…. Looks like they’ve been out for some time. I cannot understand not running to the dollar store and buying some?! Makes me wonder about eating breakfast here if there’s no hand soap in the building. I am a Hilton diamond member, and they did not have the complementary waters our entire stay either. I do not recommend. Definitely would not stay here again.

Horrible place to stay . No toilet paper in the bathroom no hand soap no shampoo. Asked the front desk for hand soap they didn’t have it either.Property overall is dirty and not kept up . I would not recommend anyone staying here . It’s a shame on Hampton inn name . I thought this is one of the decent chain in the hotel industry.

We love Hampton Inns. Though this one was older, we felt we couldn't go wrong. The entire hotel had a humidity problem. The tile in the room was slick; there was stuff growing on the ceiling and the carpet seemed damp. Dirt/make up stains on the door frames, breakfast not ready 30 minutes after it was supposed to start, and the final straw was the brown water running out of the hot water tap. Unfortunately this Hampton is not worth staying at.

This is the absolute worst hotel that I have ever stayed at. The rooms were filthy, the television didn't work, makeup stains on pillow cases, sticky substances on countertops and furniture, and torn carpet. My family and I were driving across country for a relocation and expected the Hilton brand to provide a clean and quality accommodation. They fell considerably short. In fact, a two-bit highway-side motel would have been a better accommodation!

Great experience at this Hilton property!!! After being told there were no more room at another property Hampton stepped in and did the job. Ms Kim, Shanell, and Deloris were all great with helping me and my son navigate through the hotel and made sure everything was good with us. Thank you ladies

I’ve stayed several times and everything was okay. This time wasn’t pleasant idk if staff called out because of the holiday or what.

Nothing

Nothing

The only thing I liked was the breakfast and the gentleman who worked it, he was always friendly and kind.

We stayed at this location for a weekend getaway. The hotel is conveniently located less than a half mile off the highway exit. Upon arrival, Latisha greeted us with a warm smile, friendly and professional demeanor and was very helpful. We got to the room and noticed that there was no hand soap in the room, so we went to the front desk to ask if there was any extra there. Latisha told us that she had just given out the last bar a few minutes earlier, then went above and beyond by walking to an unoccupied room and getting a bar for us - even though we told her that it wasn't a big deal since we could use the shower gel until morning. The room was clean, spacious and comfortable. The separated sitting area and bedroom made it easy for me to get some work done without disturbing my wife while she rested. The a/c in the room worked very well which allowed us to get a good night's sleep. In the morning, we discovered that there was not a hair dryer in the room. We called the front desk and were told that they would have housekeeping deliver one. We waited for about 45 minutes but nobody came so we left. When we returned, we found that a hair dryer had been delivered while we were out. The breakfast is on par with other chains that offer complimentary breakfast - but not quite up to the standards of other Hampton Inns at which we have stayed. I can't complain since it was complimentary. The excellent service from Latisha, the clean & comfortable rooms and the convenience of the location made it a great stay overall, and we will return if we are in the area again.

everything

Well maintained plush property with great value.