Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.89
Room cleanliness issues mentioned, including dirty bathrooms and dated rooms.
Service
8.36
Staff were described as friendly and helpful across multiple reviews.
Location
8.4
Multiple reviews praised the hotel location near the city and local attractions.
Room Quality
6.35
Several comments about rooms being dated and issues with the bathroom.
Amenities
6.88
Amenities like Wi-Fi and convenient parking were mentioned, but some were found lacking.
Value for Money
6.34
Rooms considered overpriced for the condition and age of the property.
Food and Beverage
6.89
Breakfast and bar facilities received mixed reviews but generally acceptable.
Overall Experience
6.86
Despite some issues, the general sentiment was moderately positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:00

Property Description

Prime Location near Swan River

Located in the heart of Perth CBD, the newly refurbished Mercure Perth on Hay offers a prime location near the beautiful Swan River. Perfect for exploring nearby attractions like the Perth Mint, Kings Park, and shopping precincts, as well as enjoying funky rooftop bars.

Comfortable and Well-Equipped Rooms

Choose from 127 thoughtfully designed hotel rooms featuring generous beds, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Enjoy the convenience of amenities such as guest laundry, luggage storage, and 24-hour front desk.

Dining and Meeting Facilities

Indulge in delicious meals at the on-site restaurant and bar, offering breakfast and an all-day menu for in-room orders. With spacious meeting spaces and board rooms, Mercure Perth on Hay is perfect for both business and leisure travelers.

Ready to experience the best of Perth? Book your stay at Mercure Perth on Hay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that full payment is required upon arrival. Please note that there are few parking options available for guests at Mercure Perth on Hay. For $30 per day, guests are able to park on-site at the Hotel - this is subject to availability upon arrival. Alternatively, there is offsite, secure parking available 656 feet walk from the Hotel for an additional charge of $25 per night. On arrival, the team will assist guests with parking requirements. There is free on-street parking, in front of the hotel from 18:00 to 08:00 each day. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Guests are required to show a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 2531 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 6.34
Food and Beverage: 6.89
Overall Experience: 6.86
K
Kylie • family_with_children • au
7
The bathroom was old and difficult to step over the bath to get into the shower. There was mould on the tiles and in the
Pros:

Close to what we wanted to be close to

Cons:

The bathroom

2026-06-27 • via Nuitee
A
Alan • solo_traveller • au
8
Comfortable accomodation for a one night stay close to my event attendance
Pros:

room was clean comfortable, car parking was easy

Cons:

some early confusion due to Mecure having two places in the same city block

2026-06-27 • via Nuitee
C
Cheryl • couple • au
10
Staff so friendly and accommodating. They went above and beyond this last stay, they help me retrieve my mobile phone wh
Pros:

Very very clean. Close to shops and hospital and train station

Cons:

There wasn't anything that I didn't like

2026-06-26 • via Nuitee
J
Jase • couple • au
4
2026-06-26 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-06-26 • via Nuitee
S
Stewart • solo_traveller • au
9
Pros:

It was so convenient to where we were going.
Transport right outside.

Cons:

Not enough coffee or English tea sachets. Plus sugar.
Need more blankets .

2026-06-25 • via Nuitee
W
Wayne • couple • au
9
2026-06-24 • via Nuitee
S
Sarah • extended_group • nz
7
Ok
Pros:

Met our needs

Cons:

Price when I checked in was $400 more than what booking.com had told me when I booked. Wouldn't have stayed at that price but had no choice. When we got to our room in the 5th floor we had a queen bed when we had booked a twin single. After about 30 mins we were put on thd second floor with twin singles.
Guy at reception wasn't very kind or interested that I was charged so much more.

2026-06-20 • via Nuitee
H
Hitchcock • solo_traveller • au
3
Old facilities
Pros:

Staff were friendly and welcoming

Cons:

Drawings on the walls cracked tiles and grout, bits of roof falling off, silicone used and repairs for old fixings

2026-06-14 • via Nuitee
C
Coryn • solo_traveller • gb
7
2026-06-13 • via Nuitee
F
Francke • solo_traveller • au
8
Pros:

Food at the Restaurant

Cons:

Front office did not give me a
Invoice,yet to get one

2026-06-13 • via Nuitee
M
Martin • solo_traveller • ar
10
2026-06-11 • via Nuitee
A
Allison • solo_traveller • au
4
2026-06-10 • via Nuitee
R
Rowland • solo_traveller • au
10
2026-06-10 • via Nuitee
M
Margaret • solo_traveller • au
8
2026-06-08 • via Nuitee
R
Richard • extended_group • au
9
Awesome stay!
Pros:

The room was so clean and well maintained

Cons:

None

2026-06-08 • via Nuitee
G
Gordon price • solo_traveller • au
9
2026-06-08 • via Nuitee
D
Daniel • solo_traveller • au
7
2026-06-03 • via Nuitee
S
Steven • couple • au
10
Excellent I have no complaints
Pros:

Everything

Cons:

Nothing

2026-06-01 • via Nuitee
J
jiantao li • solo_traveller • au
9
2026-05-29 • via Nuitee