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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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Security alarm
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Prime Location near Swan River
Located in the heart of Perth CBD, the newly refurbished Mercure Perth on Hay offers a prime location near the beautiful Swan River. Perfect for exploring nearby attractions like the Perth Mint, Kings Park, and shopping precincts, as well as enjoying funky rooftop bars.
Comfortable and Well-Equipped Rooms
Choose from 127 thoughtfully designed hotel rooms featuring generous beds, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Enjoy the convenience of amenities such as guest laundry, luggage storage, and 24-hour front desk.
Dining and Meeting Facilities
Indulge in delicious meals at the on-site restaurant and bar, offering breakfast and an all-day menu for in-room orders. With spacious meeting spaces and board rooms, Mercure Perth on Hay is perfect for both business and leisure travelers.
Ready to experience the best of Perth? Book your stay at Mercure Perth on Hay now!
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that full payment is required upon arrival. Please note that there are few parking options available for guests at Mercure Perth on Hay. For $30 per day, guests are able to park on-site at the Hotel - this is subject to availability upon arrival. Alternatively, there is offsite, secure parking available 656 feet walk from the Hotel for an additional charge of $25 per night. On arrival, the team will assist guests with parking requirements. There is free on-street parking, in front of the hotel from 18:00 to 08:00 each day. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Guests are required to show a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
location.
Front office Manager was a lovely guy who resolved my issues promptly and gave me a complimentary upgrade
the staff member on check in was arrogant and rude. explained car parking directions as if i lived in the city.
first room smelt of smoke and faced a brick wall.
breakfast options are limited
very limited car parking had to pay to park in the city
Staff were polite
Having to pay $35 for parking.
Restaurant menu was not good. Finger food for drinkers.
Elevators are small.
One cheers in the room, no table in the room, satellite channels on the TV wouldn't work. The bath/shower set up is awkward to run a bath and get in and out of, the bath had paint peeling off the tiles and the fittings were badly glued on, so we're trying to fall off. Could reach the body wash when sitting in the bath, designed for shower use only. No alarm in the room. Had to scan QR code for site info and writing was so small you couldn't read anything on the menu. No printed info at all in the room. Over priced for amenities.
Comfortable bed/Pillows, good lighting, view and location. Check out was great, Manager James has made note to upgrade us to a proper Deluxe on our next stay.
Paid to upgrade to a deluxe from our usual superior king room, the deluxe was no better than the other 10 times staying in a superior. Reception staff was rude and unhelpful. We downgraded to superior, and was refunded the difference after trying to be subbed a breakfast instead. Don't rate the breakfast from past stays.
Location
Since you have asked, The bath taps were extremely difficult to turn on, I turned on the hot tap then scalded my foot standing in the water trying to turn it off. Also I noticed mould around the taps.
Unfortunately the bed was too soft and I left the next day with a very sore lower back.
Location
Room was dark and dank.
It didn't look and feel very clean.
Night two was noisy with road traffic and guest movements is the early hours of the morning
Close to the jetty
The fact that when they said we have upgraded your room all we got was a bigger bed and and view that looked into a concrete slab on level 2
I stayed here one night last year, and the receptionist was great and the room fine, this year I'm not happy, see below..... now I'm thinking back, I'm sure the manager came in at one point and the whole atmosphere changed....maybe that dude should just stay away, he didn't even hold the front door open for a guest
My flights to Perth were cancelled by the airline cause of middle East situation, I requested a cancellation for my one night at Mercure Perth in advance and they declined, so up yours Mercure...I won't be coming here next year
It was close to where I needed to be the next day. The bed was very comfortable and I slept well.
Not easy to book in and parking was not at property.
The bath was very badly worn and the room was very tired and in desperate need of ran update.
The bed was comfortable
The room is old, and the bathroom needs a good clean or overhaul.
I think for $409.00, it was overpriced.
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