Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.89
Room cleanliness issues mentioned, including dirty bathrooms and dated rooms.
Service
8.36
Staff were described as friendly and helpful across multiple reviews.
Location
8.4
Multiple reviews praised the hotel location near the city and local attractions.
Room Quality
6.35
Several comments about rooms being dated and issues with the bathroom.
Amenities
6.88
Amenities like Wi-Fi and convenient parking were mentioned, but some were found lacking.
Value for Money
6.34
Rooms considered overpriced for the condition and age of the property.
Food and Beverage
6.89
Breakfast and bar facilities received mixed reviews but generally acceptable.
Overall Experience
6.86
Despite some issues, the general sentiment was moderately positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:00

Property Description

Prime Location near Swan River

Located in the heart of Perth CBD, the newly refurbished Mercure Perth on Hay offers a prime location near the beautiful Swan River. Perfect for exploring nearby attractions like the Perth Mint, Kings Park, and shopping precincts, as well as enjoying funky rooftop bars.

Comfortable and Well-Equipped Rooms

Choose from 127 thoughtfully designed hotel rooms featuring generous beds, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Enjoy the convenience of amenities such as guest laundry, luggage storage, and 24-hour front desk.

Dining and Meeting Facilities

Indulge in delicious meals at the on-site restaurant and bar, offering breakfast and an all-day menu for in-room orders. With spacious meeting spaces and board rooms, Mercure Perth on Hay is perfect for both business and leisure travelers.

Ready to experience the best of Perth? Book your stay at Mercure Perth on Hay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that full payment is required upon arrival. Please note that there are few parking options available for guests at Mercure Perth on Hay. For $30 per day, guests are able to park on-site at the Hotel - this is subject to availability upon arrival. Alternatively, there is offsite, secure parking available 656 feet walk from the Hotel for an additional charge of $25 per night. On arrival, the team will assist guests with parking requirements. There is free on-street parking, in front of the hotel from 18:00 to 08:00 each day. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Guests are required to show a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 2541 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 6.34
Food and Beverage: 6.89
Overall Experience: 6.86
M
miriam • solo_traveller • au
9
Pros:

Location and cafe

2026-07-25 • via Nuitee
D
Denise • couple • au
10
2026-07-24 • via Nuitee
S
Samantha • solo_traveller • au
9
2026-07-24 • via Nuitee
K
Kylie • solo_traveller • au
8
Good value for money
Pros:

Staff were great very friendly and helpful, location was good, breakfast was good

Cons:

Beds were uncomfortable and lots of road noise

2026-07-23 • via Nuitee
F
Fasavalu • solo_traveller • au
10
2026-07-23 • via Nuitee
E
Ellisha • couple • au
5
Average
Pros:

The location

Cons:

Can’t change aircon, Bed uncomfortable, utilitys was old

2026-07-22 • via Nuitee
M
Melli13 • solo_traveller • au
7
Pros:

Local to the tiki bar, comfy

Cons:

It was a bit old inside, parking was in a public open carpark across the rd

2026-07-22 • via Nuitee
K
Katrina • solo_traveller • au
8
Pros:

Friendly staff, convenient location and clean

Cons:

Paying for parking

2026-07-19 • via Nuitee
B
Billy • couple • au
1
2026-07-19 • via Nuitee
W
waldon • couple • au
7
Only problem we expected to be able to park at the hotel but they were full so had to park in public car park
Pros:

Position restaurant cleanliness

Cons:

No problem

2026-07-17 • via Nuitee
L
Lisa • family_with_children • au
1
2026-07-16 • via Nuitee
A
Alexandra • solo_traveller • gb
4
Hotel needs a refresh if going to match prices of others in the area
Pros:

Staff were lovely, especially the young brunette Aussie girl who was working the breakfast shift

Cons:

Room was super dirty. Dealt with it for the sake of a short stay but if I was staying longer I would’ve complained. Room had a ton of damage too and looked nothing like the photos. Felt like AI must’ve been used or I’d been put in a dated part of the hotel or something. Location also didn’t feel safe for a solo female. Not the hotels fault but a lot of homeless people hanging around outside and I was followed for some time when leaving the hotel one night. Just something to be aware of if a solo female traveler

2026-07-15 • via Nuitee
C
Carol • couple • au
8
2026-07-14 • via Nuitee
K
Katrina • solo_traveller • nz
4
Pros:

Bed was comfy. Basic coffee, tea suppied.

Cons:

No information given for wifi or heating. Room had a window you could not close properly and made the room cold and the noise from the outside ducting system was louder. On-site cafe service disappointing. Tv remote went missing after a room clean. Reception phone calls went unanswered, as unattended. Disappointing stay.

2026-07-12 • via Nuitee
J
Jennifer • solo_traveller • au
7
Comfortable stay. Staff friendly and helpful
Pros:

The bed was very comfortable

Cons:

The shower leaked. You really needed to turn the taps of very tight

2026-07-12 • via Nuitee
E
Emma • solo_traveller • au
8
2026-07-12 • via Nuitee
M
Mary • solo_traveller • au
10
2026-07-12 • via Nuitee
L
Lorraine • solo_traveller • au
9
2026-07-11 • via Nuitee
A
Alan • solo_traveller • au
8
Pros:

Nice bed

Cons:

A previous occupant in my room 201 had tried to cook 1 minute noodles in the kettle- a few were stuck in the top of the kettle.
The a/c noise from the unit outside was audible in the room.

2026-07-10 • via Nuitee
S
Sanjit • couple • au
3
Good location, comfortable bed but dirty room and bathroom.
Pros:

Dirty overall. Bathroom taps were leaking. However,comfortable bed and good location.

Wouldn’t book again.

Cons:

Dirty bathroom/ carpet. Leaking bathroom taps. Smelly room.

2026-07-10 • via Nuitee