Royal house hotel

The staff were excellent…very accommodating.

Good

El Hotel esta un poco descuidado, el baño se esta cayendo, el piso se estaba derrumbando, la bañera estaba rota al igual que la ducha, es lamentable porque la habitacion es comoda y esta miy cerca de los lugares de interes

The location is incredibly convenient — just a short walk from major local markets, which made meetings and sourcing trips efficient and stress-free.

The hotel itself is well-equipped for business travelers. The Wi-Fi was fast and reliable, and there were plenty of quiet spaces to work, including a Irish Pub on the first floor and an authentic chinese restaurant on the second floor. My room was clean, modern, and comfortable — perfect for unwinding after a busy day.

Staff were professional and attentive, always ready to assist with directions, transportation, or last-minute requests. The check-in and check-out process was smooth and efficient.

Dining options at the hotel were excellent, and room service was prompt.

Had a seamless and pleasant experience. Highly recommended for anyone traveling for business who values comfort, efficiency, and a prime location near local markets.

Whether you’re on a business trip, or a comfortable base for exploring the area, this hotel is an excellent choice. Highly recommended for an unforgettable stay! The hotel’s main restaurant, Wang Fu Hot Pot and Chinese Restaurant, offers a diverse dishes such as clay pot shrimp with spicy chicken wings to beef chow mein. The breakfast was exceptional, with a wide variety of options, from fresh pastries and full english breakfast. For dinner, I highly recommend the sirloin steak from the Royal Irish Pub Pub, is a great spot for evening negroni, with mutton skewers and a cozy, irish pub atmosphere.

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We booked a room for 4 people but it wasn't for four! It was only for two and at reception they said it was misunderstanding. Shower was leaking, hairdryer didn't work, TV required a code which was different every day so we had to call somebody to come and set it,they didn't clean the room the next day, the last day we didn't have breakfast as on Saturdays they serve it from 10am but we had to leave at 9am, at checkout they charged us for items at the fridge that we didn't take. Stuff didn't speak English.

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The staff here were extremely helpful and spoke good English. They also allowed a late checkout at 2 pm with no charge. Showers were clean and had hot water. The actual hotel is quite run down. They had food like hot chips which is just what you feel like after ten days in the Gobi Desert.

The staff are all amazing: So gung-ho to please, so hard-working!!! In
the morning, the desk clerks, who have worked all night before, snap to
attention to run into the kitchen and cook breakfast themselves, in
their nice desk uniforms... The Omelettes are excellent, the coffee is
fine....and the restaurant, while f dubbed an "Irish Pub", has
outstanding traditional Mongol fare ( I recommend the Milk tea and
Mutton). The decor is amazing: Kind of White-Russian-Czar-meets-Indiana
Jones post-Victorian decadence....impeccably clean, with shining brass
banisters, overstuffed parlor elegance and Colonial artwork abounding.
The rooms are absolutely spectacular, a continuation of the overstuffed
Czar-parlor decadence: Pay the little extra for the luxury suites:
they're absolutely elegant. Housekeeping is among the best I've
known anywhere: Fresh slippers, toothbrushes, combs and thick, plush
towels every day.....I Can't say enough about The Royal House....and
I have stayed at many of Ulaanbaatar's finest hotels. Every
bellstaffer, every housekeeper, every assistant manager and every server
are absolutely top-notch. It's like a step back in time to the days
of colonial Grand Hotels of the far East. I am not sure that this
fidelity to the experience can be found elsewhere, or at least without
ironic manufacture: The Royal House means it. The property's
immediate environs offer a real-time glimpse into UB's day-to-day
life: You won't see many westerners down here in the Bayanzurkh
district, where rank and file residents are hurrying to and from work,
shopping ( The infamous and spectacular Narantuul aka "Black
market" is only a few blocks down the street, a few blocks past it
is the "national park, where you can rent a "Greenbike"
for under $1 us and pedal around the paved sidewalks and stop for dart
tosses, refreshments and sightseeing). The Bayanzurkh district is clean,
safe, friendly and very very authentically "UB".
The property's greatest feature is it's GM, "Oyuka", who understands hospitality Customer service intuitively: Her aptitude for hospitality trickle down through all employees, ensuring an exceptional experience for guests.
You will not find a more comfortable, luxurious or satisfying guest experience in Ulaanbaatar, and, as mentioned, I have stayed in many of "UB" 's most renowned properties.

The very large room, hot water jug, fridge and bottled water made it comfortable. Plush furniture and decorations made it rather special. We had comfortable, big beds, large and super-clean bathroom and a very fast and cheap laundry service was available.
The hotel is on a street full of restaurants and shops and even supermarkets. Some buses and trolleybuses run along it and you can purchase a transport card at the first bus stop to the right of the hotel. It was nice to go for a stroll in a normal town street and observe the life.
Once you see the traffic jam in the city centre you appreciate the value of public transport on your doorstep. No, the buses and trolleybuses were not crowded outside the peak hour.
The downstairs restaurant was excellent and very popular with locals, who would stop there for a coffee and chat or for dinner. Very sophisticated, extensive menu made it easy for even the most demanding customer. The service was very good and pleasant.
The front desk can organise a driver with a car for you, should you need one, and they charge normal city rates for it.

A good Ulaanbator hotel, situated about a twenty minute walk from the centre. The room was clean and serviceable with a good bathroom and a very cheap mini bar. Clean sheets and towels everyday. Friendly staff and a decent attached Irish bar (UB is full of them). I would stay here again.

I stayed for two nights. The room was very large and had a very comfortable bed. Stocked with a mini-bar, sodas, beer, chips, etc. The staff was very friendly and helpful. I would recommend this hotel to anyone visiting UB.

What I like most in this hotel is its personalized service to their guests, from check-In to check-out, they attend to their guests needs (from airport pick up to airport shuttle for departure). They also respond to room request (repairs, additional linens, toiletries) anytime of the day. Rooms are big and comfortable with enough heating yet there is an option to open a window is you need to have fresh air from outside. In Ulaanbaatar (considered as the coldest capital in the world), it is not unusual to experience sudden change of temperature from below zero at night to 18degrees centigrade during the day. Bathrooms are spacious and so are the hallways that is well lighted. Hotel location is outside the usual busy tourist areas yet still walking distance from the Peace Boulevard (Ulaanbaatar's main street). There are many restaurants, supermarkets and department stores nearby. In fact, this hotel have an Irish Pub that serves good food, beer and music. Despite some problems with internet connection while we were there, we observe an earnest effort to restore internet service. This hotel's biggest asset is its personnel and management who despite the language difficulties of most of its staff, caring and gracious service i is provided.
Say what you liked best & least

We were booked into room 506. The corner of the ceiling in the bedroom was destroyed with damp. Water was dripping from the ceiling onto the floor below and it made a puddle. After complaining we were the booked into room 306. This time the shower was broken. When the shower was turned on water started spurting from the back of the shower unit all over the bathroom.

My in-country translator picked the Royal House Hotel for me, as it's in a more residential, less-touristy district while still convenient to downtown, the "Black" market, etc. ...as well as to the "National park", a city park on the outskirts ( about 8 blocks down the street) with carnival games, food and attractions, cheap bicycle rentals ( "Green Bike") and miles of walking paths bustling with Mongolian families out enjoying themselves....WORTH the walk or the US $1.00 cab fare!

I was absolutely STUNNED by the victorian 'Grand Hotel' feel upon entering the lobby.
Once I got past the beautiful lobby appointments, I dealt with the first of several wonderful, compassionate and FRIENDLY desk staffers.
I was hown to my room at once by a very enthusiatic bellstaffer who tried twice to refuse (!) my tip after schlepping my heavy bags up to the room ( FAST elveator, by the way :D ) .

The room was spectacular, with a tall, victorian-style wardrobe, matching dressing table and beautiful, HUGE bed, with edwardian art prints adorning the walls and NO foul scents of any kind...the bathroom was SPOTLESSLY CLEAN, and even a very close insection revealed a serious and comprehensive commode to floor scrubbing...with nice wrapped-new swag items provided on the sink shelf: toothbrushes and toothpaste, combs, shower caps, soaps, etc.
GREAT water pressure, nice temp with a two minutes' patience.
Breakfats was absolutely excellent, I ordered ( by their guest request card) the Omelette with fruit side salad each morning and was pleasantly surprised by the fact that it was ready for me, piping hot, at precisely the time I'd requested, as I entered the "Irish Pub" in the morning.
The staff here are nothing short of inspiring: they make a point of remembering guests' names, preferences, etc., and they genuinely do their best to converse in English...I found that learning even a handful of Mongolian words and phrases ( "Hello", "Thank you", etc.) go a LONG way here.

The place is pretty quiet, the air is crisp and refreshing in those AC-equipped rooms ( not all rooms are so-equipped) and , still, I cannot say enough about the incredibly nice, sincere and HELPFUL staff here.
I wish that I could remember the names of each of them, as all were simply outstanding in their delivery of Customer Service.

The staff of the Royal House Hotel could serve as an excellent model of REAL hospitality for other establishments...I look forward to me next vsit with them this coming Spring.

This three star hotel in Ulan Bator costs you about US$50 per night and you would feel cheated if you had paid more. I spent four nights here on business, and chose the hotel because it was close to where I was working. But the hotel was very basic and I probably would pick a different hotel if I should find myself back in Mongolia.
Staff were friendly enough and most spoke English, but the amenities were basic. But at least there was hot water in the shower, and if you remembered to order your breakfast the night before, you got a reasonable start to the day. The restaurant of the hotel is actually an Irish Pub.
There is a building project next door, but as it was still winter weather during my stay, there was no disturbance.