The Tokyo Station Hotel

Hotels
•
JR-EAST HOTELS
9.5 (2027 reviews)
Chiyoda-ku Marunouchi 1-9-1 , Tokyo , jp

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Spacious and clean rooms
Cons:
Lack of personal touch in service
High prices for amenities

Categories

Cleanliness
8.81
The room was very clean with a huge size, but soft product lacking.
Service
9.77
Staff were very helpful and quick in responding to requests.
Location
9.82
Brilliant location close to everything, though further from the heart of Ginza than expected.
Room Quality
9.98
Spacious and luxurious rooms, with a hard product rated at 5 stars.
Amenities
9.79
Standard amenities for a hotel of this rating; sushi restaurant was pricey.
Value for Money
8.75
Expensive for what was offered; not a good value for a honeymoon stay.
Food and Beverage
9.31
Breakfast was a memorable experience, though dining options were limited.
Overall Experience
9.77
Overall enjoyable experience marred by the disappointing service on special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:31

Property Description

Luxurious Accommodations
The Tokyo Station Hotel offers beautifully renovated rooms in a classical European style, providing a mix of plush decor and modern amenities such as LCD TVs and minibars. The en suite bathrooms feature both a bath and shower, along with complimentary toiletries and cozy bathrobes.

Convenient Location
Situated right next to the Marunouchi South Exit of Tokyo Station, the hotel is just a short walk from the vibrant Ginza area and the iconic Tokyo International Forum. With easy access to Akihabara, Tsukiji, and major airports, guests can explore the city with ease.

Exceptional Dining and Wellness
Indulge in exquisite dining experiences at the French restaurant and stylish bars on-site, offering a variety of cuisines including sushi, Japanese, and Chinese. Relax at the spa or stay active at the fitness center. Don't miss the sumptuous Japanese and European style buffet breakfast with a wide selection of organic juices, freshly baked bread, and more.

To experience luxury, convenience, and exceptional service, book your stay at The Tokyo Station Hotel now!

Important information:

The hotel's entrance is right next to the Marunouchi South Exit of Tokyo Station. From the Shinkansen (bullet train)'s exit or the Narita Express platform, please follow the sign for the Marunouchi South Exit.

Due to the large number of guests arriving between 15:00 and 17:00, please be advised that it may take time to check in. Luggage storage is available both before and after check-in.

Please note additional breakfast charges are applied to children 7 years and older when booking with a breakfast-inclusive rate. Children 6 years and under are served a complimentary breakfast. Please specify how many children will be staying and their respective ages in the special request box.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2100 per day.

Location

Guest Reviews

9.5
Based on 2027 reviews
Cleanliness: 8.81
Service: 9.77
Location: 9.82
Room Quality: 9.98
Amenities: 9.79
Value for Money: 8.75
Food and Beverage: 9.31
Overall Experience: 9.77
R
Ruth Laila • extended_group • sg
10
Pros:

Location, friendly staffs, they make you feel so welcomed. Superb breakfast.

Cons:

Nothing

2026-05-09 • via Nuitee
K
Kerry Morgan • solo_traveller • us
9
Glamorous luxury hotel rich in history, comfort, and convenience.
Pros:

The room was spacious, comfortable and quite. The only sound I heard was the occasional low thrum of train engine. The building is elegant and glamorous in appearance and history. The location is a convenient to access the Tokyo train station and walking distance to Ginza shopping. Breakfast had many options and was delicious. In room dinner service after a long day of walking was a delicious treat. Every staff member I encountered was very polite and helpful.

2026-05-09 • via Nuitee
R
Ronald • solo_traveller • ch
10
2026-05-09 • via Nuitee
J
Jeannette • couple • ch
9
Pros:

Historisches Hotel mit wundervollem Personal - aussergewöhnlich hilfsbereit.
Halfen bei Gepäckversand ins Hotel unserer nächsten Station und beim „Boarding“ in den Shinkansen.

2026-05-08 • via Nuitee
L
Louisa Antignani • family_with_children • au
10
Best place to stay in Tokyo. Worth the money.
Pros:

All amazing definitely recommend staying here!

Cons:

Nothing it was all amazing!

2026-05-06 • via Nuitee
D
Denis • solo_traveller • gb
10
2026-05-03 • via Nuitee
M
Marcin • solo_traveller • pl
10
2026-05-03 • via Nuitee
A
ANA MARIA • family_with_children • es
10
2026-05-02 • via Nuitee
P
Paolo • couple • ch
9
Posizione top. Ti senti come a casa. Staff gentile e disponibile
Pros:

Gentilezza e struttura antica ma tenuta perfettamente. Posizione top! Ti senti a casa.

Cons:

ColaIone potrebbe migliorare ma comunque di livello alto. Troppi corridoi per arrivare in stanza 😉

2026-05-02 • via Nuitee
P
Piotr • family_with_children • pl
10
Pros:

Wszystko

2026-04-30 • via Nuitee
N
NAOMI • solo_traveller • jp
10
2026-04-30 • via Nuitee
J
John Edward • couple • za
10
We will be back
Pros:

Quality and best service

Cons:

Can you please consider extending the English TV channels

2026-04-30 • via Nuitee
P
Piotr • family_with_children • pl
10
Pros:

Wszystko

2026-04-30 • via Nuitee
C
Cheryl • couple • us
10
Ranks in Our Top Five Luxury Hotels in the World
Pros:

Everything from the immensely helpful staff to the thoughtfully appointed rooms was exceptional!

Cons:

Nothing.

2026-04-29 • via Nuitee
A
Amy • couple • us
10
2026-04-28 • via Nuitee
L
Lynne • couple • us
10
2026-04-27 • via Nuitee
C
Cheryl • couple • us
10
Beautiful Historic Train Station Hotel
Pros:

Historic Luxury Hotel at the main train station. Very convenient for taking a bullet train. Everything from staff, room, facilities and food was impeccable.

Cons:

Nothing. We loved it all.

2026-04-27 • via Nuitee
C
Claudia • couple • de
10
Will recommand to my Friends
Pros:

Supportiv well prepared for our visit and friendliness

2026-04-27 • via Nuitee
Y
Yolanda • couple • es
10
Un oasis de lujo y paz en la bulliciosa Tokyo Station
Pros:

Todo en su conjunto. Es increíble, tanto la atención, el cuidado de los detalles, las instalaciones y los distintos rincones. Hasta el más mínimo detalle está cuidado con la máxima excelencia. De los mejores hoteles en los que he tenido la oportunidad de estar de esta misma categoría

Cons:

Deberían avisar de que es necesario reservar en los restaurantes con anticipación

2026-04-26 • via Nuitee
A
Ayaz • family_with_children • au
10
2026-04-25 • via Nuitee