The Tokyo Station Hotel

Hotels
•
JR-EAST HOTELS
9.5 (1920 reviews)
Chiyoda-ku Marunouchi 1-9-1 , Tokyo , jp

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Spacious and clean rooms
Cons:
Lack of personal touch in service
High prices for amenities

Categories

Cleanliness
8.81
The room was very clean with a huge size, but soft product lacking.
Service
9.77
Staff were very helpful and quick in responding to requests.
Location
9.82
Brilliant location close to everything, though further from the heart of Ginza than expected.
Room Quality
9.98
Spacious and luxurious rooms, with a hard product rated at 5 stars.
Amenities
9.79
Standard amenities for a hotel of this rating; sushi restaurant was pricey.
Value for Money
8.75
Expensive for what was offered; not a good value for a honeymoon stay.
Food and Beverage
9.31
Breakfast was a memorable experience, though dining options were limited.
Overall Experience
9.77
Overall enjoyable experience marred by the disappointing service on special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:31

Property Description

Luxurious Accommodations
The Tokyo Station Hotel offers beautifully renovated rooms in a classical European style, providing a mix of plush decor and modern amenities such as LCD TVs and minibars. The en suite bathrooms feature both a bath and shower, along with complimentary toiletries and cozy bathrobes.

Convenient Location
Situated right next to the Marunouchi South Exit of Tokyo Station, the hotel is just a short walk from the vibrant Ginza area and the iconic Tokyo International Forum. With easy access to Akihabara, Tsukiji, and major airports, guests can explore the city with ease.

Exceptional Dining and Wellness
Indulge in exquisite dining experiences at the French restaurant and stylish bars on-site, offering a variety of cuisines including sushi, Japanese, and Chinese. Relax at the spa or stay active at the fitness center. Don't miss the sumptuous Japanese and European style buffet breakfast with a wide selection of organic juices, freshly baked bread, and more.

To experience luxury, convenience, and exceptional service, book your stay at The Tokyo Station Hotel now!

Important information:

The hotel's entrance is right next to the Marunouchi South Exit of Tokyo Station. From the Shinkansen (bullet train)'s exit or the Narita Express platform, please follow the sign for the Marunouchi South Exit.

Due to the large number of guests arriving between 15:00 and 17:00, please be advised that it may take time to check in. Luggage storage is available both before and after check-in.

Please note additional breakfast charges are applied to children 7 years and older when booking with a breakfast-inclusive rate. Children 6 years and under are served a complimentary breakfast. Please specify how many children will be staying and their respective ages in the special request box.

Legal inspection power outage work will be carried out on January 22, 2026.
Please note that between 01:00 AM and 04:00 AM, the following facilities will be unavailable: All air conditioning equipment including in the room, boiler, water pump.

Legal inspection power outage work will be carried out on February 26, 2026.
Please note that between 01:00 AM and 04:00 AM, the following facilities will be unavailable: All air conditioning equipment including in the room, boiler, water pump.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2100 per day.

Location

Guest Reviews

9.5
Based on 1920 reviews
Cleanliness: 8.81
Service: 9.77
Location: 9.82
Room Quality: 9.98
Amenities: 9.79
Value for Money: 8.75
Food and Beverage: 9.31
Overall Experience: 9.77
S
Scott • couple • tw
9
2026-03-07 • via Nuitee
D
Dianne • couple • au
10
A Perfect Luxury Stay
Pros:

The rooms are beatiful

2026-03-06 • via Nuitee
N
NAOKI • couple • jp
9
2026-03-04 • via Nuitee
T
Tarachtida • couple • th
10
We had wonderful time there!close to Tokyo station just 0 m.
Pros:

Really impressed with the old building and how they maintained it,everything is new,clean and classic!

Cons:

Nothing

2026-03-03 • via Nuitee
Y
YOONHA • couple • kr
9
Pros:

전반적인 서비스 수준이 높았고, 아침 조식은 늘 최고 수준이다. 위치 또한 완벽하고, 방의 컨디션도 늘 올 때마다 만족하고 간다.

2026-03-02 • via Nuitee
H
Hua-yuan • couple • tw
10
2026-03-02 • via Nuitee
I
Ifang • family_with_children • tw
10
2026-03-01 • via Nuitee
C
CLAUDIA • family_with_children • br
10
Pros:

luxo
limpeza
localização

Cons:

quarto era um pouco longe do elevador

2026-02-28 • via Nuitee
C
Christoffel • solo_traveller • za
9
2026-02-28 • via Nuitee
G
gerard • couple • au
10
Fantastic location and service. Iconic property
Pros:

Everything

2026-02-27 • via Nuitee
C
C-H Lin • family_with_children • tw
10
2026-02-27 • via Nuitee
P
Pinghsien • solo_traveller • tw
10
2026-02-27 • via Nuitee
R
Rakhee • couple • nz
10
Amazing location and stay
Pros:

Location, stay, atmosphere, service and food

Cons:

I liked everything about property. Location, service, stay and atmosphere

2026-02-26 • via Nuitee
R
Reiko • extended_group • jp
10
最高の一泊
Pros:

ロケーション、スタッフの対応、特に清掃員の方々の感じの良さは他に類を見ないもので
大変感銘を受けました
廊下で駅舎の天井を見る行き方に迷っていたら、たまたま向こうから歩いてきた，スタッフの方が声掛けくださり，すぐに案内してくださり，写真まで撮るとこまでお付き合いくださって本当に嬉しかったです
お値段以上のホスピタリティのあるホテルです

Cons:

思いつかないくらい，お部屋も清潔で全てに行き届いていました、が、一点だけ気になったのが、アイロン台がいくらやり直しても，ちゃんとまっすぐ立たなくて，アイロンがけしにくかったです。一度ご確認くださいませ

2026-02-26 • via Nuitee
T
Thomas • couple • us
10
Pros:

Clean ,

2026-02-23 • via Nuitee
C
Chu • family_with_children • cn
10
2026-02-23 • via Nuitee
C
chiu hung • couple • hk
9
2026-02-23 • via Nuitee
M
MeganMunro • Couples • Toronto, Ontario
10
No finer hotel.
Pros:

The most exquisite hotel stay we've ever had. This hotel was perfection from entry to departure. We felt like celebrities. We booked last minute as we had an early train to Kyoto the next morning (this hotel is right next to Tokyo station so its super convenient). All that was left was a room with two twin beds...but again - the best stay ever. The beds were incredibly comfy, the room spotless, the bathroom amenities were amazing. We also were given a credit to their bar where we had the best time watching an expert bartender in action. The breakfast was simply phenomenal - so many options and unique bites to try, incredible display and service.
The service was extraordinary. Loved it and would love to go back and stay longer.

2026-02-17 • via Tripadvisor
ＳＨＩＮＯＢＵ • couple • jp
10
2026-02-13 • via Nuitee
K
Karina • couple • au
10
A beautiful heritage hotel in the heart of tokyo
Pros:

Beautiful architecture, spotlessly clean, fabulous staff and an out of this world buffet breakfast

Cons:

Nothing .

2026-02-11 • via Nuitee