The Tokyo Station Hotel

Hotels
•
JR-EAST HOTELS
9.5 (1920 reviews)
Chiyoda-ku Marunouchi 1-9-1 , Tokyo , jp

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Spacious and clean rooms
Cons:
Lack of personal touch in service
High prices for amenities

Categories

Cleanliness
8.81
The room was very clean with a huge size, but soft product lacking.
Service
9.77
Staff were very helpful and quick in responding to requests.
Location
9.82
Brilliant location close to everything, though further from the heart of Ginza than expected.
Room Quality
9.98
Spacious and luxurious rooms, with a hard product rated at 5 stars.
Amenities
9.79
Standard amenities for a hotel of this rating; sushi restaurant was pricey.
Value for Money
8.75
Expensive for what was offered; not a good value for a honeymoon stay.
Food and Beverage
9.31
Breakfast was a memorable experience, though dining options were limited.
Overall Experience
9.77
Overall enjoyable experience marred by the disappointing service on special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:31

Property Description

Luxurious Accommodations
The Tokyo Station Hotel offers beautifully renovated rooms in a classical European style, providing a mix of plush decor and modern amenities such as LCD TVs and minibars. The en suite bathrooms feature both a bath and shower, along with complimentary toiletries and cozy bathrobes.

Convenient Location
Situated right next to the Marunouchi South Exit of Tokyo Station, the hotel is just a short walk from the vibrant Ginza area and the iconic Tokyo International Forum. With easy access to Akihabara, Tsukiji, and major airports, guests can explore the city with ease.

Exceptional Dining and Wellness
Indulge in exquisite dining experiences at the French restaurant and stylish bars on-site, offering a variety of cuisines including sushi, Japanese, and Chinese. Relax at the spa or stay active at the fitness center. Don't miss the sumptuous Japanese and European style buffet breakfast with a wide selection of organic juices, freshly baked bread, and more.

To experience luxury, convenience, and exceptional service, book your stay at The Tokyo Station Hotel now!

Important information:

The hotel's entrance is right next to the Marunouchi South Exit of Tokyo Station. From the Shinkansen (bullet train)'s exit or the Narita Express platform, please follow the sign for the Marunouchi South Exit.

Due to the large number of guests arriving between 15:00 and 17:00, please be advised that it may take time to check in. Luggage storage is available both before and after check-in.

Please note additional breakfast charges are applied to children 7 years and older when booking with a breakfast-inclusive rate. Children 6 years and under are served a complimentary breakfast. Please specify how many children will be staying and their respective ages in the special request box.

Legal inspection power outage work will be carried out on January 22, 2026.
Please note that between 01:00 AM and 04:00 AM, the following facilities will be unavailable: All air conditioning equipment including in the room, boiler, water pump.

Legal inspection power outage work will be carried out on February 26, 2026.
Please note that between 01:00 AM and 04:00 AM, the following facilities will be unavailable: All air conditioning equipment including in the room, boiler, water pump.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2100 per day.

Location

Guest Reviews

9.5
Based on 1920 reviews
Cleanliness: 8.81
Service: 9.77
Location: 9.82
Room Quality: 9.98
Amenities: 9.79
Value for Money: 8.75
Food and Beverage: 9.31
Overall Experience: 9.77
E
Elizabeth • family_with_children • us
10
Excellent
Pros:

The hotel was clean and they went above and beyond to make us feel comfortable and welcome.

2026-03-21 • via Nuitee
N
Nita • couple • us
10
2026-03-20 • via Nuitee
L
Luana • extended_group • sg
8
2026-03-20 • via Nuitee
N
Nancy • couple • us
10
2026-03-20 • via Nuitee
L
Lee • family_with_children • us
10
2026-03-18 • via Nuitee
K
KATO • family_with_children • jp
10
感謝
Pros:

ロケーションが良かった

Cons:

特に無い

2026-03-15 • via Nuitee
K
Kristin • family_with_children • us
10
2026-03-15 • via Nuitee
D
Desi • couple • gb
9
Great choice when arriving in Tokyo
Pros:

Excellent location for arrival and departures into Tokyo. Lovely elegant historic building with luxurious rooms. Great restaurants, spa, bars. Highly recommend

Cons:

Nothing

2026-03-14 • via Nuitee
E
edmeeh • Family • Modena, Province of Modena, Emilia-Romagna
10
Vaca in Tokyo
Pros:

By far the best hotel I’ve stayed at. I’ve traveled the world and stayed at all types of hotels. I’ve never seen such impeccable room cleaning ! The room is also incredibly comfortable with everything you need : air purifier, coat spray, daily slippers , sound proof windows etc the room attendant took 1 hour to clean the room and it was impressive. My second stay at the Tokyo station and would never stay anywhere else . It’s a treat and so worth it. Highly recommend!

2026-03-10 • via Tripadvisor
菜畠 • couple • jp
10
高級
Pros:

スタッフさんがとても親切。
施設は清潔でした。

Cons:

無し

2026-03-10 • via Nuitee
R
RW • couple • hk
9
Pros:

Convenient location. Excellent breakfast.

2026-03-08 • via Nuitee
W
William • couple • us
9
2026-03-08 • via Nuitee
倉富 • family_with_children • jp
10
Pros:

部屋、景色

Cons:

ない

2026-03-08 • via Nuitee
J
Jung • family_with_children • tw
10
Pros:

住宿地點沒話說。早餐很不錯但口味上就比較通俗一點，依然是不錯的體驗。

2026-03-08 • via Nuitee
S
Scott • couple • tw
9
2026-03-07 • via Nuitee
D
Dianne • couple • au
10
A Perfect Luxury Stay
Pros:

The rooms are beatiful

2026-03-06 • via Nuitee
N
NAOKI • couple • jp
9
2026-03-04 • via Nuitee
T
Tarachtida • couple • th
10
We had wonderful time there!close to Tokyo station just 0 m.
Pros:

Really impressed with the old building and how they maintained it,everything is new,clean and classic!

Cons:

Nothing

2026-03-03 • via Nuitee
H
Hua-yuan • couple • tw
10
2026-03-02 • via Nuitee
Y
YOONHA • couple • kr
9
Pros:

전반적인 서비스 수준이 높았고, 아침 조식은 늘 최고 수준이다. 위치 또한 완벽하고, 방의 컨디션도 늘 올 때마다 만족하고 간다.

2026-03-02 • via Nuitee