The Tokyo Station Hotel

Hotels
JR-EAST HOTELS
9.5 (1920 reviews)
Chiyoda-ku Marunouchi 1-9-1 , Tokyo , jp

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Spacious and clean rooms
Cons:
Lack of personal touch in service
High prices for amenities

Categories

Cleanliness
8.81
The room was very clean with a huge size, but soft product lacking.
Service
9.77
Staff were very helpful and quick in responding to requests.
Location
9.82
Brilliant location close to everything, though further from the heart of Ginza than expected.
Room Quality
9.98
Spacious and luxurious rooms, with a hard product rated at 5 stars.
Amenities
9.79
Standard amenities for a hotel of this rating; sushi restaurant was pricey.
Value for Money
8.75
Expensive for what was offered; not a good value for a honeymoon stay.
Food and Beverage
9.31
Breakfast was a memorable experience, though dining options were limited.
Overall Experience
9.77
Overall enjoyable experience marred by the disappointing service on special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:31

Property Description

Luxurious Accommodations
The Tokyo Station Hotel offers beautifully renovated rooms in a classical European style, providing a mix of plush decor and modern amenities such as LCD TVs and minibars. The en suite bathrooms feature both a bath and shower, along with complimentary toiletries and cozy bathrobes.

Convenient Location
Situated right next to the Marunouchi South Exit of Tokyo Station, the hotel is just a short walk from the vibrant Ginza area and the iconic Tokyo International Forum. With easy access to Akihabara, Tsukiji, and major airports, guests can explore the city with ease.

Exceptional Dining and Wellness
Indulge in exquisite dining experiences at the French restaurant and stylish bars on-site, offering a variety of cuisines including sushi, Japanese, and Chinese. Relax at the spa or stay active at the fitness center. Don't miss the sumptuous Japanese and European style buffet breakfast with a wide selection of organic juices, freshly baked bread, and more.

To experience luxury, convenience, and exceptional service, book your stay at The Tokyo Station Hotel now!

Important information:

The hotel's entrance is right next to the Marunouchi South Exit of Tokyo Station. From the Shinkansen (bullet train)'s exit or the Narita Express platform, please follow the sign for the Marunouchi South Exit.

Due to the large number of guests arriving between 15:00 and 17:00, please be advised that it may take time to check in. Luggage storage is available both before and after check-in.

Please note additional breakfast charges are applied to children 7 years and older when booking with a breakfast-inclusive rate. Children 6 years and under are served a complimentary breakfast. Please specify how many children will be staying and their respective ages in the special request box.

Legal inspection power outage work will be carried out on January 22, 2026.
Please note that between 01:00 AM and 04:00 AM, the following facilities will be unavailable: All air conditioning equipment including in the room, boiler, water pump.

Legal inspection power outage work will be carried out on February 26, 2026.
Please note that between 01:00 AM and 04:00 AM, the following facilities will be unavailable: All air conditioning equipment including in the room, boiler, water pump.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2100 per day.

Location

Guest Reviews

9.5
Based on 1920 reviews
Cleanliness: 8.81
Service: 9.77
Location: 9.82
Room Quality: 9.98
Amenities: 9.79
Value for Money: 8.75
Food and Beverage: 9.31
Overall Experience: 9.77
J
JANGJIER couple tw
10
Pros:

Wonderful breakfast

2026-04-18 via Nuitee
Y
YI-CHIEN family_with_children tw
10
Pros:

Everything

2026-04-17 via Nuitee
K
Kaliban couple us
10
2026-04-17 via Nuitee
S
SHINICHI couple jp
9
もう一度泊まりたい
Pros:

ロケーションと朝食バイキング

Cons:

なし

2026-04-17 via Nuitee
I
Isabelle solo_traveller au
10
10/10 phenomenal stay
Pros:

Absolutely amazing stay!
The hotel was beautiful and very clean and had immense historical value which made for a special experience. The staff were fantastic, exceptionally attentive, friendly and accommodating. Also it was easily the most comfortable hotel bed I've ever experienced.
Breakfast was very tasty and had a massive range of western style dishes and a good selection of Japanese breakfast foods too. I personally like that breakfast is not included in the room rate as in this hotel, that way I can choose when I eat in the hotel or elsewhere if I prefer.
Room cleaning was slightly random as to the time the cleaning would happen but it was always cleaned to an extremely high standard so no complaints there. Everything you could possibly ask for: iron, umbrella, hairdryer, extra towels and toiletries, etc was provided.
Very central location of the hotel made for smooth and easy travel, as well as so many restaurants, cafes and stores around the hotel.
I speak Japanese but I heard hotel staff speaking to American guests and the staff all had a high level of English which is a bonus too.
10/10 and looking forward to when I can visit next time!

Cons:

Not a bad thing at all but just two things to keep in mind:
1. the restaurants and cafes in the hotel are open to the public and are all famous/high quality, so they were often full with long lines. I recommend making a booking beforehand.
2. the 'spa/sauna' An Spa is a Japanese style onsen which means you should not wear swimming clothes. An Spa is also open to the public for a small fee. Some people are happy with that but other cultures are not, so just to keep in mind.

2026-04-17 via Nuitee
L
Leah solo_traveller us
10
2026-04-16 via Nuitee
B
Bjørn solo_traveller no
10
2026-04-16 via Nuitee
S
Sandeep Kaur solo_traveller gb
10
Pros:

Amazing hotel, very luxurious, clean, great staff. Right next to Tokyo station - perfect location.

2026-04-16 via Nuitee
J
Jorge couple mx
10
2026-04-15 via Nuitee
M
Michelle solo_traveller nz
9
Pros:

Location was great.
Staff was nice. All spoke good English.
Breakfast was amazing.

Cons:

Expensive

2026-04-15 via Nuitee
R
RACHEL family_with_children gb
9
2026-04-13 via Nuitee
K
KAYOKO couple jp
8
清潔で気持ちよく過ごせた
Pros:

ロケーションが良い

Cons:

部屋の紅茶の種類がもっとほしい

2026-04-13 via Nuitee
D
Danielle extended_group us
9
Excellent location and service in the heart of Tokyo
Pros:

This was our fourth time staying at Tokyo Station hotel. The service is impeccable and the location is great. Also love the amazing buffet breakfast.

Cons:

I wish there was a lounge area for guests to relax in. Often the main floor lounge is completely full with a line.

2026-04-12 via Nuitee
K
Kristen couple au
10
Pricey but very convenient and luxurious hotel
Pros:

Amazing hotel. The space, beds, bathroom were all amazing. The staff hospitality was above and beyond what you would expect. The location was right at the station and easily 10-15 min walk away other areas such as Ginza.

Cons:

The provided amenities were in small bottles which is delightful but not enough if you want to take more showers after a hot and busy day out.

Because it is a luxurious hotel they didn’t have any access to a coin laundry or microwave, which was a shame when all we want was to heat up konbini food or do a quick laundry.

The price was really expensive each night for the hotel. I guess that’s the downside of them raising the cost due to USD, but other countries have to fork out much more.

2026-04-12 via Nuitee
H
Helene solo_traveller ie
10
Would go back in a heartbeat!!💗
Pros:

Service impeccable. Location perfect. Beautiful room. Spa.

2026-04-12 via Nuitee
P
Patrick couple at
10
Pros:

Sehr schönes Hotel mit sehr freundlichem und hilfsbereiten Personal. Die Lage des Hotels ist perfekt.

2026-04-09 via Nuitee
couple fr
10
2026-04-09 via Nuitee
E
Elizabeth couple au
10
Pros:

Everything

2026-04-08 via Nuitee
couple th
9
2026-04-08 via Nuitee
A
AD family_with_children il
10
2026-04-07 via Nuitee