Exe Plaza

Hotels
•
Exe Hotels
8.7 (7517 reviews)
Paseo de la Castellana, 191 , Madrid , ES
+34 914 53 19 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast variety
Cons:
Limited elevators
Old bathtubs
Some service delays

Categories

Cleanliness
8.59
Generally clean and well-maintained rooms were mentioned.
Service
8.87
Staff was described as friendly and attentive.
Location
9.1
Excellent location with access to metro and city attractions.
Room Quality
8.55
Rooms were noted as spacious and comfortable.
Amenities
8.39
Some amenities were praised, but improvements suggested for evening service.
Value for Money
8.54
Reasonable price for the quality provided, though some feel the price is high for certain experiences.
Food and Beverage
8.79
Breakfast was highly rated with good variety.
Overall Experience
8.76
Overall positive experience with minor issues like elevator wait times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:57

Property Description

Ideal Location near Santiago Bernabéu Stadium
Located just 2 Metro Stops away from Real Madrid's iconic stadium, Exe Plaza stands proudly next to the impressive Kio Towers on Paseo de la Castellana.

Modern Rooms with Premium Amenities
Experience comfort in the bright, air-conditioned rooms featuring flat-screen satellite TVs and private bathrooms equipped with a hairdryer and exclusive amenities.

Convenient Facilities and Services
Benefit from free WiFi, a fitness centre, on-site parking (extra charge), car hire service, and a 24-hour front desk at Exe Plaza. Make the most of your stay with easy access to Plaza de Castilla Metro Station.

Book your stay at Exe Plaza now to enjoy a perfect blend of luxury and convenience.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.7
Based on 7517 reviews
Cleanliness: 8.59
Service: 8.87
Location: 9.1
Room Quality: 8.55
Amenities: 8.39
Value for Money: 8.54
Food and Beverage: 8.79
Overall Experience: 8.76
A
Alejandro • couple • es
7
Pros:

Buena ubicación.

Cons:

Precio desorbitado, relación calidad precio malísima.

2026-10-17 • via Nuitee
M
María Reyes • family_with_children • es
8
Perfecto salvo por los ascensores
Pros:

Habitación familiar muy cómoda. Camas grandes. Muy limpio. Desayuno excelente

Cons:

Muy mal funcionamiento de los ascensores. Estábamos alojados en la planta 10 y tuvimos que bajar varias veces andando porque no llegaba el ascensor. Otra vez, tuvimos que subir en el montacargas porque llevábamos más de 10 minutos esperando. Un hotel con tantas habitaciones y tantos pisos no puede depender de solo dos ascensores con tan mal funcionamiento.

2026-10-16 • via Nuitee
M
Miri.16 • family_with_children • es
9
Buena experiencia
Pros:

Nuestra experiencia en el hotel fue fantástica. La habitación estaba limpia y era muy espaciosa.

Como único punto de mejora, creemos que el equipo de limpieza debería prestar más atención a la revisión de la habitación tras la salida de los clientes. Se los pasó por alto un objeto importante que nos habiamos dejado en el interior de la habitación.

Mención especial y agradecer a Juanjo por su gran ayuda, disposición y calidad humana ante el problema que esto nos ocasionó, su atención fue de diez.

Hotel muy recomendable.

Cons:

Como único punto de mejora, creemos que el equipo de limpieza debería prestar más atención a la revisión de la habitación tras la salida de los clientes. Se los pasó por alto un objeto importante que nos habiamos dejado en el interior de la habitación.

2026-10-16 • via Nuitee
C
Claudia • family_with_children • ch
4
Pros:

Metro Station gleich um die Ecke.

Cons:

Weder Teekocher noch Kaffeemaschine im Zimmer. Das Mobiliar könnte aufgefrischt werden.

2026-10-15 • via Nuitee
M
Margarita Rosa • family_with_children • es
8
2026-10-15 • via Nuitee
M
María Alejandra • extended_group • pa
10
2026-10-15 • via Nuitee
J
Jose enrique • extended_group • es
9
2026-10-14 • via Nuitee
D
Dominique • solo_traveller • be
9
2026-10-14 • via Nuitee
J
Jose • couple • cl
9
Nice hotel for a short stay in Madrid.
Pros:

The hotel is located in a very busy area, yet the rooms are relatively quiet. The hotel is not luxurious, but it has everything you need for a pleasant stay, especially its location, close to the metro, trains, and buses. The front desk staff are very friendly and promptly address any questions or concerns. I liked their deal with a neighboring parking garage where you can park and pay a reduced price. Good value for money. Highly recommended.

Cons:

I stayed for only two nights and could not find anything I did not like. I also had no chance to rate the food there.

2026-10-14 • via Nuitee
L
LGIMENEZ94 • solo_traveller • es
10
Pros:

Esta genial situado, con boca de metro y estación de autobuses al lado.
Las camas y almohadas son comidisimas y la habitación es enorme.
El desayuno es de 10, tiene mucha variedad y a buen precio.

2026-10-14 • via Nuitee
L
LOZANO NAVARRO • couple • es
8
2026-10-14 • via Nuitee
R
Rocio • couple • es
10
2026-10-13 • via Nuitee
D
david • couple • gb
9
A very good stay which more than fulfilled our requirements and expectations.
Pros:

Very good room of excellent size; comfortable beds and pillows. Good breakfast.
Very convenient location for Metro, some good restaurants and for Chamartin station.

Cons:

The bathroom basin had a small crack and the WC cistern supply did not always shut off.

2026-10-13 • via Nuitee
A
alejandro • extended_group • es
8
2026-10-13 • via Nuitee
D
david • couple • gb
9
Fulfilled our expectations very well.
Pros:

Friendly efficient Reception; good size room with comfortable beds and lovely soft pillows- unusual in European hotels. Good breakfast.
Location very convenient for Metro and for Chamartin station.

2026-10-13 • via Nuitee
I
Irene • family_with_children • es
8
Personal muy atento , muy limpio , buena ubicación
Pros:

Amabilidad de las/los recepcionistas
Limpieza
Cercanía a estación de Chamartín

2026-10-12 • via Nuitee
G
Gomez Rios • family_with_children • co
10
Repetiría
Pros:

Las habitaciones ofrecen un descanso excepcional, súper amplias y cómodas equipadas con todo lo que necesitas para un buen descanso.

Cons:

El ascensor se queda corto para prestar el servicio en horas de comidas.

2026-10-12 • via Nuitee
B
Bego • solo_traveller • es
6
2026-10-12 • via Nuitee
D
Diana • couple • es
9
2026-10-12 • via Nuitee
L
Lp • solo_traveller • es
8
2026-10-12 • via Nuitee