Spencer Hotel & Conference Centre

Hotels
8.8 (1175 reviews)
551 Windermere Road , London , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Rooms need updating
Parking inconvenience
Issues with the TV and amenities

Categories

Cleanliness
8.44
Generally clean with some outdated areas noticed, but not a major concern.
Service
9.41
Staff was lovely and helpful during the stay.
Location
9.45
Great location, convenient to the hospital and restaurants.
Room Quality
8.4
Rooms varied; some were outdated with some issues but comfortable overall.
Amenities
8.43
No microwave in the room, and some facilities needed upgrades.
Value for Money
8.39
Some guests felt the price did not match the overall quality experienced.
Food and Beverage
8.94
Breakfast buffet received positive remarks and the on-site restaurant was good.
Overall Experience
8.91
Overall satisfactory with good points but also areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:29

Property Description

Nature Retreat in London, Ontario

Scenic Parkland: Explore 30 acres of picturesque parkland with tranquil walking and cycling trails, perfect for nature enthusiasts.

Diverse Dining Options: Indulge in a culinary journey with our indoor and outdoor dining venues offering a wide array of delectable dishes and beverages.

Relaxing Atmosphere: Unwind in our private dining room, casual bar, or outdoor patio - ideal for enjoying a refreshing drink or cocktail in the beautiful weather.

Experience the perfect blend of nature and luxury at Ivey Spencer Leadership Centre. Book your stay now for an unforgettable retreat.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1175 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
S
Serena • couple • ca
9
2026-03-28 • via Nuitee
B
Bastien • family_with_children • ca
8
Short and sweet
Pros:

Nice location

Cons:

Nothing really

2026-03-24 • via Nuitee
I
Isabelle • couple • ca
9
The beds were extremely comfortable. Great location!
2026-03-23 • via Nuitee
L
Larry Cibulka • family_with_children • ca
8
Pros:

Quiet hotel, clean, good friendly staff

Cons:

Pillows hard

2026-03-23 • via Nuitee
V
Van • extended_group • ca
10
Good
Pros:

I did not eat breakfast there .they say not included
But when i book it at booking .com is included

2026-03-22 • via Nuitee
S
Shabnam • solo_traveller • ca
10
2026-03-21 • via Nuitee
J
Janice • couple • ca
10
Always a pleasure
Pros:

Beautiful grounds meals are great. Staff is amazing rooms are

Cons:

Everything is perfect

2026-03-18 • via Nuitee
S
Sharon • family_with_children • ca
5
We will be back
Pros:

Convenience. Quiet and always clean

Cons:

Walking so far to our room - seniors!!
TV control didn't work. The shower floor was extremely slippery - used a towel to stand on. Shower taps are hard to reach.
Also noticed that the backing on the drapes was worn off. Just not a good look for a rather stylish hotel. Of course that has no effect on a stay at the hotel.

2026-03-18 • via Nuitee
C
Colleen • couple • ca
10
Absolutely perfect night
Pros:

Great location, very quiet, beautiful large room

2026-03-16 • via Nuitee
J
John Paul • couple • ca
9
2026-03-09 • via Nuitee
K
Ken • solo_traveller • ca
10
2026-03-09 • via Nuitee
T
Todd • extended_group • ca
10
Pros:

friendly staff, good location, good price through third party booking

Cons:

long walk to and from my room with heavy bags, There was no entrance/exit to the back parking lot from the location of my room, I had to go through the check-in entrance every time.

2026-03-09 • via Nuitee
K
Ken • couple • ca
10
It was an amazing location, great service, 5* clean, and the water pressure was prefect!
Pros:

The hotel was clean on outside and salted as we did this visit in the winter.

Cons:

If there anything about this property it would that I couldn’t get movie channels on time.

Side note, lots of sports channels which made it a lot better.

2026-03-07 • via Nuitee
B
Braden • couple • us
9
2026-03-05 • via Nuitee
S
spencer • family_with_children • ca
10
Pros:

The lady at the front desk during check in on Saturday evening at 5 was very pleasant and helpful. Location and value are amazing.

2026-03-02 • via Nuitee
A
Alves • family_with_children • ca
10
2026-03-02 • via Nuitee
S
Susan • solo_traveller • ca
6
OK
Cons:

TV remote was awful.

2026-03-02 • via Nuitee
K
Kim • couple • ca
4
Overpriced and tremendously disappointing.
Pros:

The property grounds were impressive.

Cons:

The building our room was very big and not well signed for us to find our actual room. It was a long walk from the entrance to our room. Our room was disappointing. No bigger than a college dorm room. Bathroom was not much better. For the money we spent it was totally overpriced.

2026-03-01 • via Nuitee
M
mike • couple • ca
10
Staff was very helpful allowing us a little later check out as we were here for a hockey tournament for my grandson and
Pros:

The photos are from just outside our room

2026-02-22 • via Nuitee
L
Lisa • couple • ca
8
2026-02-13 • via Nuitee