Hilton Garden Inn Shelton

Hotels
•
Lixi
7.8 (538 reviews)
25 Old Stratford Road , Shelton , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and spacious rooms
Cons:
Room cleanliness issues
High price point
Poor breakfast quality

Categories

Cleanliness
7.19
There were several mentions of dirty floors and unpleasant smells in rooms.
Service
9.16
Multiple reviews praised the friendly and helpful staff.
Location
8.7
Conveniently located near many stores and off the highway.
Room Quality
6.65
Some guests reported issues with room conditions and a lack of housekeeping.
Amenities
8.18
The pool area was appreciated, but some amenities like WiFi were lacking.
Value for Money
6.64
Several guests found the price unreasonable given the quality.
Food and Beverage
7.69
Breakfast received mixed reviews; some enjoyed it while others found it poor.
Overall Experience
8.16
Most stays were satisfactory, despite some issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:09

Property Description

Convenient Location
Located just 14.5 km from downtown Bridgeport, the Hilton Garden Inn Shelton offers easy access to city attractions while providing a peaceful retreat.

Comfortable Accommodations
Relax in spacious rooms equipped with free Wi-Fi, flat-screen TVs, and convenient amenities like a microwave, refrigerator, and coffee maker.

On-Site Dining and Recreation
Indulge in delicious meals at The Great American Grill and unwind at the Pavilion Lounge. Take advantage of the indoor pool, hot tub, fitness room, and business center for a well-rounded stay.

Ready to experience comfort and convenience at the Hilton Garden Inn Shelton? Book your stay now!

Important information:

Please note, Credit Cards will be pre-authorized on the day of arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 538 reviews
Cleanliness: 7.19
Service: 9.16
Location: 8.7
Room Quality: 6.65
Amenities: 8.18
Value for Money: 6.64
Food and Beverage: 7.69
Overall Experience: 8.16
K
Keith763 • Family • Rochester, Finger Lakes, New York
6
Review of Hilton Garden Inn Shelton
Pros:

Overall, this property was acceptable but fell short of expectations for this brand hotel and one in this category and price range.

Check-in was smooth, and the front desk staff was attentive upon arrival. However, after that initial interaction, most subsequent encounters with the front desk felt more like an inconvenience to staff than a guest service experience. In contrast, housekeeping and maintenance staff were consistently friendly and pleasant.

The biggest issue was the condition of the room, which felt tired and in need of attention. There were several maintenance-related concerns that, while individually minor, collectively pointed to a lack of upkeep:

The hot/cold handle in the shower was loose
The toilet had a slow leak, causing it to run roughly every 20 minutes
A dresser drawer would not stay closed
Bathroom touch-ups (paint and caulking) appeared messy and amateur

None of these issues were deal-breakers on their own, but together they detracted from the overall experience and suggested deferred maintenance.

At checkout, I was told I could not receive a receipt because the booking was made through Southwest. While I understand third-party booking limitations, this was not explained in a helpful or customer-friendly way.

Pricing was in line with comparable properties in the area (Hyatt, Marriott, etc.), which makes the condition of the room and the inconsistent service more noticeable.

Bottom line: A decent stay, but this property needs better attention to maintenance and more consistent front desk service to justify its pricing and brand standards.

2026-04-13 • via Tripadvisor
S
Susan • couple • us
10
2026-04-11 • via Nuitee
S
Steven • family_with_children • us
1
2026-04-09 • via Nuitee
P
Patricia • couple • us
10
Nice
Pros:

Central location to my destination

Cons:

Plenty of free parking

2026-03-31 • via Nuitee
J
Jan • couple • us
6
Would not stat there again.
Pros:

Location

Cons:

Smells like chlorine. Carpet in the room was filthy. Water stains on the walls. Very hot, AC did not cool the room. Children running wild in the hallway at night.

2026-03-23 • via Nuitee
M
Marie • extended_group • us
10
2026-03-16 • via Nuitee
J
Jennifer • couple • us
10
2026-03-16 • via Nuitee
B
Brian • solo_traveller • us
7
2026-03-10 • via Nuitee
M
Marina • couple • us
1
Rude people
Pros:

Nothing

Cons:

Staff was very rude

2026-03-09 • via Nuitee
R
Rachell • couple • us
10
2026-03-05 • via Nuitee
B
Barbara • family_with_children • us
8
Except for the pool floor tiles, everything was great.
Pros:

Delicious, hot and cold as expected, large variety. Gentleman managing was very nice and professional.

Cons:

The floor tiles around the pool are slippery. I was very surprised such slick tiles were used. I think it presents a potential slip and fall hazard.

2026-02-26 • via Nuitee
R
Robert • solo_traveller • us
8
It was great, comfortable, convenient and great staff.
2026-02-23 • via Nuitee
I
Iyanna • family_with_children • us
10
2026-02-22 • via Nuitee
S
Shannon • couple • us
9
Pros:

The area it is in

2026-02-12 • via Nuitee
J
Josh • family_with_children • us
10
2026-02-10 • via Nuitee
J
Jasmine • couple • us
10
Excellent
Pros:

Clean and friendly

Cons:

N/A

2026-01-22 • via Nuitee
M
Marion • solo_traveller • us
1
Gross
Pros:

Location

Cons:

The room was disgusting. Nothing like the picture. Stain carpet. Bugs in light fixtures. Cracked bathroom sink. Dirty curtains. The whole place needs an upgrade. Outdated

2026-01-19 • via Nuitee
G
Greg • extended_group • us
7
Pros:

N/A

2026-01-19 • via Nuitee
F
Fiona • family_with_children • us
10
2026-01-19 • via Nuitee
T
Tammy • couple • us
10
2026-01-19 • via Nuitee