Hilton Garden Inn Shelton

Hotels
•
Lixi
7.8 (563 reviews)
25 Old Stratford Road , Shelton , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and spacious rooms
Cons:
Room cleanliness issues
High price point
Poor breakfast quality

Categories

Cleanliness
7.19
There were several mentions of dirty floors and unpleasant smells in rooms.
Service
9.16
Multiple reviews praised the friendly and helpful staff.
Location
8.7
Conveniently located near many stores and off the highway.
Room Quality
6.65
Some guests reported issues with room conditions and a lack of housekeeping.
Amenities
8.18
The pool area was appreciated, but some amenities like WiFi were lacking.
Value for Money
6.64
Several guests found the price unreasonable given the quality.
Food and Beverage
7.69
Breakfast received mixed reviews; some enjoyed it while others found it poor.
Overall Experience
8.16
Most stays were satisfactory, despite some issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:09

Property Description

Convenient Location
Located just 14.5 km from downtown Bridgeport, the Hilton Garden Inn Shelton offers easy access to city attractions while providing a peaceful retreat.

Comfortable Accommodations
Relax in spacious rooms equipped with free Wi-Fi, flat-screen TVs, and convenient amenities like a microwave, refrigerator, and coffee maker.

On-Site Dining and Recreation
Indulge in delicious meals at The Great American Grill and unwind at the Pavilion Lounge. Take advantage of the indoor pool, hot tub, fitness room, and business center for a well-rounded stay.

Ready to experience comfort and convenience at the Hilton Garden Inn Shelton? Book your stay now!

Important information:

Please note, Credit Cards will be pre-authorized on the day of arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 563 reviews
Cleanliness: 7.19
Service: 9.16
Location: 8.7
Room Quality: 6.65
Amenities: 8.18
Value for Money: 6.64
Food and Beverage: 7.69
Overall Experience: 8.16
D
Darlene • solo_traveller • us
10
Pros:

Everything

2026-05-20 • via Nuitee
F
FJLA • solo_traveller • es
10
Pros:

Espacioso y cómodo

2026-05-13 • via Nuitee
G
Gail • solo_traveller • us
10
2026-05-12 • via Nuitee
J
JORGE • couple • es
7
2026-05-11 • via Nuitee
J
Jean • extended_group • us
1
Would not return.
Pros:

The bartender on Saturday night she was friendly and engaging. She was the only one that was pleasant.

Cons:

The hotel was dirty, entering the parking lot large pot hole,
Saturday afternoon we walked into the hotel and so
Done spilt milk. 4 employees behind the desk sitting and not cleaning up the spill.

They doubled charged us and it took several conversations to resolve. We were not the only Guest that had this problem. Witnessed multiple people checking in and out with being over charged. Why would this be happening?

2026-05-11 • via Nuitee
X
Xavier • solo_traveller • us
3
Pool was nice but poor service false advertisement about free breakfast a about freeb
Pros:

Convenient

Cons:

I ask for two queen size it wasn’t available advertising free breakfast and we had paid false advertising

2026-05-11 • via Nuitee
G
Gene • couple • us
1
2026-05-11 • via Nuitee
O
Olivier • couple • us
8
2026-05-10 • via Nuitee
K
Katsiaryna • couple • us
10
Nice and calm hotel with amazing staff
Pros:

The hotel is very close to my work. Its very convenient location for me. The staff in reception is amazing, very attentive and polite.

Cons:

Everything is good

2026-05-02 • via Nuitee
M
Markesha • couple • us
6
2026-04-22 • via Nuitee
M
Melissa • couple • us
5
it was an ok stay...
Pros:

bathroom was big
bed was comfy
room temperature was good

Cons:

when we got there, hopusekeeping hadn't properly cleaned the fridge before we checked in, and we wanted to put some wine in the mini fridge, which didnt fit because THERE WAS FOOD IN THERE FROM THE PREVIOUS GUESTS, so the bottle of wine slid out and crashed in the floor, we of course asked for someone to come up to the room to clean it but, nobody came until very late the next day, so i had to clean it with a towel, and just be sure not to walk barefoot, keep in mind the mini fridge is infront of the bathroom so, of course it was very hard not to walk barefoot right there...
Also the next night, when my boyfriend and i asked for extra pillows, he had to go get them from the front desk, and at this moment, when he wanted to come back upstairs, the elevator (the only one working atm) stop working...

2026-04-22 • via Nuitee
• couple • us
10
2026-04-20 • via Nuitee
C
Cindy • family_with_children • us
5
Disappointment!
Pros:

The room was nice and spacious.It all went downhill from there.

Cons:

Unable to use the pool which is the reason I paid more than I would normally. The pool was listed as heated but the water was probably 65 degrees. I was told it’s normally around 80 but they added water to it which made it too cold to use. There were other people that didn’t go in because it was too cold as well. They went in the hot tub. We didn’t use the hot tub because of medical reasons. So we ended up just going to sleep early. Then when we got up early so we could have breakfast before going on to our destination. We were told we had to pay for it which I was under the impression it was included in our room price. So although your staff and room was good it was a big disappointment for my sister and I who are on fixed incomes and would never have spent what we did on your hotel. I guess from now on I will have to specifically ask the temperature of the pool and clearify if breakfast is included.

2026-04-20 • via Nuitee
K
Keith763 • Family • Rochester, Finger Lakes, New York
6
Review of Hilton Garden Inn Shelton
Pros:

Overall, this property was acceptable but fell short of expectations for this brand hotel and one in this category and price range.

Check-in was smooth, and the front desk staff was attentive upon arrival. However, after that initial interaction, most subsequent encounters with the front desk felt more like an inconvenience to staff than a guest service experience. In contrast, housekeeping and maintenance staff were consistently friendly and pleasant.

The biggest issue was the condition of the room, which felt tired and in need of attention. There were several maintenance-related concerns that, while individually minor, collectively pointed to a lack of upkeep:

The hot/cold handle in the shower was loose
The toilet had a slow leak, causing it to run roughly every 20 minutes
A dresser drawer would not stay closed
Bathroom touch-ups (paint and caulking) appeared messy and amateur

None of these issues were deal-breakers on their own, but together they detracted from the overall experience and suggested deferred maintenance.

At checkout, I was told I could not receive a receipt because the booking was made through Southwest. While I understand third-party booking limitations, this was not explained in a helpful or customer-friendly way.

Pricing was in line with comparable properties in the area (Hyatt, Marriott, etc.), which makes the condition of the room and the inconsistent service more noticeable.

Bottom line: A decent stay, but this property needs better attention to maintenance and more consistent front desk service to justify its pricing and brand standards.

2026-04-13 • via Tripadvisor
S
Susan • couple • us
10
2026-04-11 • via Nuitee
S
Steven • family_with_children • us
1
2026-04-09 • via Nuitee
P
Patricia • couple • us
10
Nice
Pros:

Central location to my destination

Cons:

Plenty of free parking

2026-03-31 • via Nuitee
J
Jan • couple • us
6
Would not stat there again.
Pros:

Location

Cons:

Smells like chlorine. Carpet in the room was filthy. Water stains on the walls. Very hot, AC did not cool the room. Children running wild in the hallway at night.

2026-03-23 • via Nuitee
M
Marie • extended_group • us
10
2026-03-16 • via Nuitee
J
Jennifer • couple • us
10
2026-03-16 • via Nuitee