Citadines Cebu City

Hotels
•
Citadines
9.4 (2507 reviews)
Baseline Center Juana Osmena Street , Cebu City , ph

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
Long waits at breakfast
Late check-in

Categories

Cleanliness
8.14
Some guests reported cleanliness issues, particularly in bathrooms and dining areas.
Service
10
Staff were noted as friendly and accommodating, providing good service overall.
Location
10
Centrally located in Cebu City, with convenient access to various attractions.
Room Quality
9.14
Rooms were generally well-sized and equipped, but some guests had issues with room facilities.
Amenities
9.14
Amenities like the pool and breakfast were appreciated, but there were complaints about breakfast service.
Value for Money
9.64
While some felt charged for minor damages was excessive, overall value was considered reasonable.
Food and Beverage
9.14
Breakfast selection was good, though service and replenishment could be improved.
Overall Experience
10
Generally positive experiences, but some significant issues reported affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:30

Property Description

Luxurious Amenities and Services

Citadines Cebu City offers a range of luxurious amenities, including an infinity pool, a fitness centre, and allergy-free rooms. Guests can also enjoy the convenience of express check-in and check-out, a 24-hour front desk, and facilities for disabled guests.

Well-Appointed Accommodations

The aparthotel provides well-appointed units with modern conveniences such as air conditioning, flat-screen TVs, and fully equipped kitchens. Guests can relax in the comfort of their rooms with amenities like a walk-in shower, slippers, and a safety deposit box.

Convenient Location and Services

Located near Fuente Osmena Circle, Citadines Cebu City offers easy access to popular attractions like Ayala Center Cebu and Colon Street. Guests can also take advantage of services like sightseeing tours and car rental for a memorable stay.

Book your stay at Citadines Cebu City now to experience luxury and convenience in the heart of Cebu City!

Important information:

For more information regarding our pet policy, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 2507 reviews
Cleanliness: 8.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 9.14
Value for Money: 9.64
Food and Beverage: 9.14
Overall Experience: 10
M
Margriet • couple • nl
9
2026-04-03 • via Nuitee
S
soraya • extended_group • fr
8
Top !
Pros:

C’était bien situé, le personnel était au petit soin, les chambres étaient propres

Cons:

Tout était bien

2026-04-03 • via Nuitee
J
james • couple • us
9
Pros:

The breakfast was a 10! The location was good if you want to be near live music venues.

2026-04-03 • via Nuitee
M
Marco • couple • de
9
2026-04-02 • via Nuitee
C
Clas • couple • se
9
2026-03-31 • via Nuitee
R
Rejoy • solo_traveller • ae
10
Excellent
Pros:

Friendly and accommodating staffs, specially the housekeeping and reception… great location, food and internet connection complete amenities…Loved the mirror selfie…

2026-03-30 • via Nuitee
J
Johann • extended_group • at
8
2026-03-29 • via Nuitee
A
Aidan • extended_group • sg
10
2026-03-29 • via Nuitee
A
ASIM • family_with_children • pk
10
Pros:

Neat and clean
Comfy bed.
Good amenities.

Cons:

All good

2026-03-29 • via Nuitee
M
Michael • couple • ph
9
The citadines hotels are always a great option. We certainly will stay at their hotels in the future
Pros:

We’ve stayed at citadines before. It’s very comfortable. The pool is great for lap swimming. The location in Cebu is perfect. The hotel is attached to a mall with restaurants and vendors of all types

Cons:

Get your own transportation to and from the airport and other destinations. The booking dot com offer is way more expensive

2026-03-27 • via Nuitee
M
Manca • family_with_children • si
10
very good hotel in the city center
Pros:

friendly staff, very good breakfast, nice pool

Cons:

nothing

2026-03-26 • via Nuitee
L
Lucian • couple • us
10
Pros:

Great location and accommodations, cafe and restaurant down below are wonderful. Staff is very nice and welcoming.

Cons:

N/A

2026-03-25 • via Nuitee
M
Milda • couple • lt
10
2026-03-25 • via Nuitee
D
Dzenan • solo_traveller • se
10
Pros:

Allt

2026-03-24 • via Nuitee
D
Dilshod • family_with_children • uz
10
Pros:

Хороший атель

2026-03-24 • via Nuitee
裔堃 • family_with_children • tw
9
2026-03-23 • via Nuitee
M
Marycris • solo_traveller • us
9
2026-03-23 • via Nuitee
V
Vincent Paul • family_with_children • gb
8
2026-03-21 • via Nuitee
N
Nathan • family_with_children • us
10
Great location. Comfortable beds. Nice room layout. Solid breakfast. Grocery store downstairs
Pros:

Solid breakfast. Comfortable beds. Nice room layout. Lots to do in the same building.

Cons:

Nothing.

2026-03-19 • via Nuitee
J
James • solo_traveller • gi
6
Decent stay
Pros:

This is a pleasant hotel with OK facilities

Cons:

Pool is in the shade from very early in the afternoon and has a serious lack of loungers etc ... I also found the music being played by staff was too loud for an afternoon chill by the pool.

2026-03-19 • via Nuitee