Citadines Cebu City

Hotels
•
Citadines
9.4 (2635 reviews)
Baseline Center Juana Osmena Street , Cebu City , ph
+63 32 260 9588

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
Long waits at breakfast
Late check-in

Categories

Cleanliness
8.14
Some guests reported cleanliness issues, particularly in bathrooms and dining areas.
Service
10
Staff were noted as friendly and accommodating, providing good service overall.
Location
10
Centrally located in Cebu City, with convenient access to various attractions.
Room Quality
9.14
Rooms were generally well-sized and equipped, but some guests had issues with room facilities.
Amenities
9.14
Amenities like the pool and breakfast were appreciated, but there were complaints about breakfast service.
Value for Money
9.64
While some felt charged for minor damages was excessive, overall value was considered reasonable.
Food and Beverage
9.14
Breakfast selection was good, though service and replenishment could be improved.
Overall Experience
10
Generally positive experiences, but some significant issues reported affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:30

Property Description

Luxurious Amenities and Services

Citadines Cebu City offers a range of luxurious amenities, including an infinity pool, a fitness centre, and allergy-free rooms. Guests can also enjoy the convenience of express check-in and check-out, a 24-hour front desk, and facilities for disabled guests.

Well-Appointed Accommodations

The aparthotel provides well-appointed units with modern conveniences such as air conditioning, flat-screen TVs, and fully equipped kitchens. Guests can relax in the comfort of their rooms with amenities like a walk-in shower, slippers, and a safety deposit box.

Convenient Location and Services

Located near Fuente Osmena Circle, Citadines Cebu City offers easy access to popular attractions like Ayala Center Cebu and Colon Street. Guests can also take advantage of services like sightseeing tours and car rental for a memorable stay.

Book your stay at Citadines Cebu City now to experience luxury and convenience in the heart of Cebu City!

Important information:

For more information regarding our pet policy, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 2635 reviews
Cleanliness: 8.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 9.14
Value for Money: 9.64
Food and Beverage: 9.14
Overall Experience: 10
A
Anders • couple • no
8
2026-07-25 • via Nuitee
C
Chanxyz • solo_traveller • au
10
2026-07-24 • via Nuitee
M
Marishel • solo_traveller • ph
9
Pros:

Its clean and accessible

Cons:

That it is not well-insulated

2026-07-23 • via Nuitee
L
Lesly • family_with_children • be
10
Clean, amazing breakfast, comfortable. Very near mall and restaurant. Will book again.
Pros:

Near mall, amazing breakfast and lots of choice around the hotel to eat. Has 7/11 near.

Cons:

Nothing to declare

2026-07-21 • via Nuitee
P
Peter • solo_traveller • se
3
I will not stay here again
Pros:

It's an expensive hotel. I was expecting more. I was allowed to have 2 hour late check-out and my car could stay a few hours in the garage after checkout.

Cons:

I had a troubling travel stomach with a diareea situation. The last night unfortunately my large intestine decided to leak a bit in the bed. It's not that I crapped my pants. It was a few stains on the bed linnen no match for a professional hotel laundry. At check-out I was charged 1000 pesos extra. That's somthing low-end hotels do.

The hotel is also a few blocks from Mango street. It's very shady walking there even if it's very close.

The door to the bathroom was heavily water damaged, warping the bottom part of it and bubbling paint. There was a freezer in the room for getting your drinks iced.

2026-07-21 • via Nuitee
Артур Сотников • solo_traveller • ru
10
2026-07-20 • via Nuitee
Z
zayma • couple • jp
10
2026-07-16 • via Nuitee
E
E627MGgregoryw • Couples
10
Staff at front desk and room attendants polite and very helpful. Wii not hesitate you use your Hotel in future and tell
Pros:

Wonderful Stay! All the staff so helpful, especially Vimar and his assistant Wally! Really helped me out with my excercise needs!

2026-07-15 • via Tripadvisor
T
Tariq • extended_group • sa
10
2026-07-13 • via Nuitee
P
Paul Kate • couple • au
5
It was ok
Pros:

Ok

Cons:

Well if they had a smart tv and the toilet didn’t flush

2026-07-12 • via Nuitee
D
David • solo_traveller • us
8
2026-07-11 • via Nuitee
M
majed • couple • sa
9
Pros:

فندق جميل وطاقم عمل رائع يوجد بجوار الفندق كل ماتحتاجة من مطاعم برجر كينج وماكدونالدز وبيتزا هت ودومينوز وكنتاكي وغيرها الكثير من المطاعم . وتحت الفندق كذلك مطاعم وسفن الفن
يوجد شطاف حمام
الاستقبال والمسبح وصالة الجيم في الدور التاسع
حجزت أول يومين من Booking وبعد كذا من نفس الفندق وكان ارخص من Booking .
كانت هناك مشكلة بسيطة وتم حلها بترقية الغرفة مشكورين
وفي النهاية اشكر جميع العاملين في هذا الفندق .

2026-07-10 • via Nuitee
M
Martizano Jr. • couple • ph
9
ill be back
Pros:

everything u need is jist around the area

2026-07-10 • via Nuitee
R
Richele • solo_traveller • ph
7
Pros:

Good location and good food buffet choices.

Cons:

Front desk is unpleasant and not friendly. And many suprise charges upon checking out.

2026-07-09 • via Nuitee
盈慈 • extended_group • tw
10
2026-07-08 • via Nuitee
盈慈 • extended_group • tw
10
2026-07-08 • via Nuitee
D
Daniel • couple • au
10
2026-07-04 • via Nuitee
R
Richard • solo_traveller • gb
10
Short break Whale Sharks
Pros:

N/a

Cons:

N/a

2026-06-30 • via Nuitee
J
Jasimdu • solo_traveller • sa
10
Pros:

كل شي رائع في هذا الفندق

Cons:

لاشي

2026-06-26 • via Nuitee
N
Navigate12882297993 • Friends getaway • Cleethorpes, Lincolnshire, England
10
Great location friendly staff
Pros:

Great hotel great location and fantastic welcoming staff would recommend if staying in Cebu, Pool area nice and relaxing.

2026-06-21 • via Tripadvisor