Candlewood Suites - Boston North Shore - Danvers by IHG

Hotels
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Candlewood Suites
7.6 (278 reviews)
238 Andover Street , Danvers , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
7.13
Multiple mentions of dirty rooms and issues with cleanliness, including garbage left by previous guests.
Service
8.4
Generally positive mention of staff friendliness, but some complaints about responsiveness to maintenance issues.
Location
8.64
Consistently praised for its great location, particularly near attractions.
Room Quality
7.59
Room layout and comforts mentioned positively, but concerns regarding bed comfort and equipment functionality.
Amenities
7.12
Complaints about missing ice and issues with the availability and cleanliness of amenities.
Value for Money
7.58
Some guests felt overpriced given the consistent issues faced during their stay.
Food and Beverage
6.13
No breakfast options available; associated dissatisfaction mentioned among reviews.
Overall Experience
8.2
Mixed reviews overall, with some aspects leading to disappointment despite some positive comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:57

Property Description

Convenient Location
Situated within 10 km of popular attractions such as Peabody Essex Museum and The House of the Seven Gables, our hotel offers easy access to must-see places in Danvers.

Comfortable Accommodation
Enjoy a relaxing stay in our air-conditioned rooms equipped with essential amenities like a desk, TV, fridge, and plush bedding, ensuring a comfortable experience for all guests.

Modern Facilities
Benefit from our 24-hour front desk, business center, and complimentary WiFi, making your stay both convenient and productive during your visit to Boston North Shore.

Book your stay now at Candlewood Suites - Boston North Shore - Danvers, an IHG Hotel, and experience comfort and convenience like never before.

Important information:

Please note, a maximum of 2 pets are allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 278 reviews
Cleanliness: 7.13
Service: 8.4
Location: 8.64
Room Quality: 7.59
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 6.13
Overall Experience: 8.2
D
David • family_with_children • us
3
Very disappointed and I feel I should be reimbursed some of the money I paid for this hotel
Pros:

The location was OK…

Cons:

The hotel didn’t have any clean towels, one day out of the three… Also, there was no ice available at all one day out of the three, they only have one ice machine for the entire hotel… The television in the bedroom didn’t work and when I asked them to fix it, no one ever came so I pulled it out myselfand tightened all of the wires in the back and finally it worked

2026-01-20 • via Nuitee
N
Nicholas • couple • us
10
2026-01-19 • via Nuitee
J
Justin • couple • us
10
2026-01-19 • via Nuitee
F
Florence • couple • us
9
Was quiet, the 24/7 coffee in the lobby was a huge plus - thank you!
Pros:

No breakfast provided. We had a kitchenette & made our own meals.

Cons:

There could have been a few more eating utensils & perhaps a small bottle of dish soap since using the dishwasher was not economical for 2 people. Also a scrubby pad since trying to clean the flying pan was challenging.

I did forget to mention at our check out that the microwave was a bit burned on the inside and not all the button worked except for the reheat.

2026-01-19 • via Nuitee
D
Darrell • family_with_children • us
9
Meet our needs.
Pros:

The room was great. Very comfortable. Although I did not use the kitchen, it was good.

Cons:

Location was a little difficult to find. Not enough parking

2026-01-19 • via Nuitee
N
Nicholas • couple • us
10
2026-01-19 • via Nuitee
M
Melissa • extended_group • us
10
Warm and Welcomed
Pros:

Friendly staff and clean rooms.

2026-01-19 • via Nuitee
C
Christine D • family_with_children • us
10
Quiet, comfortable and clean. Slept good highly recommend.
Pros:

The location was great. Quiet area with beautiful landscaping. Everything seemed new it was super clean. Although there was no continental breakfast served the coffee was killer meaning you won't find any better around. Our rooms were clean everything we needed was there and spacious. The front desk staff was great all you needed to do was ask. Location was a bit away from Salem yet I am glad it was. Transportation like Lyft and Uber were super fast to get here and an easy way to get around without having to park and walk miles. Highly recommend this place. No noise was at this location that we noticed. Stayed 3 nights during the weekend and all was good.

Cons:

No breakfast but no biggie there were plenty of places in the area to grab that.

2026-01-19 • via Nuitee
C
Cathy • solo_traveller • us
10
Nice receptionists, clean comfortable bed, lots of lights, mini coffee pot, good and plentiful toiletries, good a/c,
Pros:

Very clean and spacious suite. Loved the mini kitchen.

Cons:

Hard to find the main check in entrance.

2026-01-15 • via Nuitee
S
Shanae • family_with_children • us
10
Pros:

Perfect location staff was great no complaints , other than bed was not comfortable

Cons:

Bed wasnt comfortable

2026-01-02 • via Nuitee
T
Thomas • couple • us
9
2025-11-23 • via Nuitee
E
Estela • family_with_children • us
10
2025-11-20 • via Nuitee
B
Bruce Graybill • family_with_children • us
4
Nice place, but don't expect a normal hotel experience.
Pros:

I loved the room layout and the kitchen. The beds were comfortable.

Cons:

I didn't like that we booked saying we had kids and then still had to request bedding for the pull out couch. I also didn't like that I recieved a call on my cell phone from the front desk telling me that I had to take the trash, which we placed in a trash bag and set by our door in the hall, to the dumpster ourselves which were located around the back of the building. I travel and stay in hotels 32 weekends a year. This is the 1st hotel that had a problem with us setting a small trash bag in the hall for house keeping to take as they walked by. For paying almost $900 for 3 nights, and they expect me to take the trash out for them. Extremely frustrating. Also, our room was next to the out door smoking area and we would keep getting the strong odor of smoke coming into our room.

2025-11-17 • via Nuitee
M
Meadows • extended_group • us
9
Spacious, clean and comfortable suite with fully equipped kitchen, convenient to highways.
2025-11-17 • via Nuitee
J
James • family_with_children • us
7
2025-11-17 • via Nuitee
D
Darleen • couple • us
8
My stay was pleasant and I would stay again
Pros:

The lady at the front desk was pleasant and kind. The room was very clean.

Cons:

Nothing really.

2025-11-07 • via Nuitee
R
Rich • solo_traveller • us
8
2025-11-04 • via Nuitee
M
Melissa • couple • us
6
Hotel was alright, but our TV didn’t work, and there was garbage from previous guest
Pros:

It was in a great location.

Cons:

Our TV didn’t work and there was garbage in our bin from the previous guests.

2025-11-03 • via Nuitee
P
P • family_with_children • us
10
Cons:

The fridge and freezer didn’t really work properly

2025-11-02 • via Nuitee
K
Keith • couple • us
9
Perfect place to stay when visiting Salem during Halloween. It is about a 15 minute drive to Salem and there are restaur
Pros:

It was clean, had a complete kitchen, and there were restaurants nearby.

2025-11-02 • via Nuitee