Candlewood Suites - Boston North Shore - Danvers by IHG

Hotels
•
Candlewood Suites
7.6 (302 reviews)
238 Andover Street , Danvers , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
7.13
Multiple mentions of dirty rooms and issues with cleanliness, including garbage left by previous guests.
Service
8.4
Generally positive mention of staff friendliness, but some complaints about responsiveness to maintenance issues.
Location
8.64
Consistently praised for its great location, particularly near attractions.
Room Quality
7.59
Room layout and comforts mentioned positively, but concerns regarding bed comfort and equipment functionality.
Amenities
7.12
Complaints about missing ice and issues with the availability and cleanliness of amenities.
Value for Money
7.58
Some guests felt overpriced given the consistent issues faced during their stay.
Food and Beverage
6.13
No breakfast options available; associated dissatisfaction mentioned among reviews.
Overall Experience
8.2
Mixed reviews overall, with some aspects leading to disappointment despite some positive comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:57

Property Description

Convenient Location
Situated within 10 km of popular attractions such as Peabody Essex Museum and The House of the Seven Gables, our hotel offers easy access to must-see places in Danvers.

Comfortable Accommodation
Enjoy a relaxing stay in our air-conditioned rooms equipped with essential amenities like a desk, TV, fridge, and plush bedding, ensuring a comfortable experience for all guests.

Modern Facilities
Benefit from our 24-hour front desk, business center, and complimentary WiFi, making your stay both convenient and productive during your visit to Boston North Shore.

Book your stay now at Candlewood Suites - Boston North Shore - Danvers, an IHG Hotel, and experience comfort and convenience like never before.

Important information:

Please note, a maximum of 2 pets are allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 302 reviews
Cleanliness: 7.13
Service: 8.4
Location: 8.64
Room Quality: 7.59
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 6.13
Overall Experience: 8.2
K
Kristin • solo_traveller • us
4
Pros:

Didn't stay... the room wasn't ready at 9pm at night.

Cons:

The room wasn't ready or cleaned

2026-07-25 • via Nuitee
T
Terri • solo_traveller • us
9
2026-07-19 • via Nuitee
S
Silvia • family_with_children • is
5
Cons:

There was a leak in the kitchen

2026-07-09 • via Nuitee
P
Patricia • family_with_children • us
6
The check in was horrible. The girl was on the phone. when we arrived. When she was finished with her call, she was very
2026-06-22 • via Nuitee
S
Scott • couple • gb
10
Pros:

Class place, class people, give the boss a raise.

2026-06-22 • via Nuitee
T
Tim • couple • us
1
Terrible
Cons:

Cleaning of the room was not done the entire time we were there. Carpet was sticky in many areas. we covered them with towels we had to request every day.

2026-06-18 • via Nuitee
T
Turner • solo_traveller • us
8
2026-06-15 • via Nuitee
R
Roger • solo_traveller • us
1
I'd like my money back for this reservation, but Booking.com never replied to my inquiry and concern
Pros:

nothing

Cons:

Television did not work. It took nearly 1 hour to check in.

2026-06-13 • via Nuitee
H
Heidi • extended_group • us
7
Staff for the most part was very friendly.
Pros:

I love that it could accommodate all 6 of us. It felt like a little apartment. Our first room the air wasn’t working and they had no problems in changing our rooms.

Cons:

We didn’t have enough towels for all us. The room wasn’t stocked at all.

2026-06-08 • via Nuitee
C
Camille • couple • fr
7
2026-06-05 • via Nuitee
C
Carisa • couple • us
10
2026-06-02 • via Nuitee
D
Diane • couple • us
7
Pros:

Very friendly helpful staff.

Cons:

Could update rooms and make them brighter

2026-05-30 • via Nuitee
J
John • solo_traveller • th
8
Better value if you can afford to stay outside the city of Boston proper
Pros:

Easy location

Cons:

Small maintenance issues.

2026-05-28 • via Nuitee
K
Katherine • solo_traveller • us
3
Rooms need attention to detail
Pros:

Convenient location, room amenities and size

Cons:

For the first room seemed in-process of being cleaned. The sink had soapy water filling the basin. The TP was sitting in the bedroom, the used roll still mounted next to the toilet. Tried to call front-office, but the in-room phone was disconnected, no power cable. The second room felt tired, cup holder in table next to chair was full of debris. Overall cleaning was disappointing

2026-05-19 • via Nuitee
A
Andrew • couple • us
7
There were a few housekeeping issues during our visit, the staff was pleasant and we appreciate that
Pros:

The location was close to major retailers including restaurants, shopping, etc.

Cons:

The room smelled heavily of bleached. At first we thought it was coming from the bathroom, but found it was in one of the two bedrooms. It was so heavy that we questioned weather to report it to the front desk, but since we understood there were not other available suites available, we opened all the windows and slept in the other room.

2026-05-18 • via Nuitee
D
Donna • extended_group • us
6
2026-05-06 • via Nuitee
D
Danny • couple • us
5
2026-04-26 • via Nuitee
J
Jessica • solo_traveller • us
9
2026-04-24 • via Nuitee
C
Colon • family_with_children • us
10
Pros:

Yes

2026-04-23 • via Nuitee
K
Kaitlynn • couple • us
6
2026-04-20 • via Nuitee