Candlewood Suites - Boston North Shore - Danvers by IHG

Hotels
•
Candlewood Suites
7.2 (171 reviews)
238 Andover Street , Danvers , US
+1 978-777-6222

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Great location close to Salem
Friendly and helpful staff (several positive mentions)
Spacious rooms with kitchen areas
Free 24/7 tea/coffee and lobby snacks
Laundry facilities and ability to use personal streaming on large TVs
Private/quiet setting not on a busy street
Cons:
Severe cleanliness issue reported (bed bugs) and AC leak/wet floors with odor
Multiple broken room items (TV, microwave) and building issues (elevator, dryer)
Communal coffee often broken / no regular in-room coffee
Reservation cancellation problems and price surges around events
Room comfort issues: bed firmness, missing shower curtain, no hot water reported by some

Categories

Cleanliness
3
Multiple reports of serious cleanliness issues: explicit bed bug infestation reported and an AC leak causing soaked floors and a wet/mop/dog smell. Overall cleanliness is a significant concern.
Service
10
Mostly praised: easy check-in, several mentions of friendly and helpful staff (including a named young employee who went out of his way). Some isolated lapses (front desk seemed unconcerned in one case, reservation cancellation handling was imperfect), but overall staff responsiveness and helpfulness were strong.
Location
10
Consistently positive: great proximity to Salem, convenient for Ubers/Lyfts and easy access to local points of interest. Location repeatedly cited as a primary advantage.
Room Quality
4.8
Mixed to negative: rooms are described as spacious with kitchens and large TVs, but many guests reported significant problems—broken TV, broken microwave, uncomfortable/soft bed, no shower curtain, elevator out of service requiring carrying luggage, and AC issues. Overall room condition is below expectations.
Amenities
8.6
Generally good amenities: in-room kitchens, laundry facilities, large TVs with Netflix via hotel Wi‑Fi, and 24/7 self-serve tea/coffee/snacks. However, maintenance problems (broken communal coffee machine, broken dryer) reduced reliability for some guests.
Value for Money
7.2
Mixed perceptions: several guests praised pricing and found it a good value, while others felt price surges (e.g., for Halloween) and the room issues made the stay not worth the cost. Overall moderate and aligned with the target rating.
Food and Beverage
6.5
Limited mentions: free tea/coffee and snacks are noted positively, but guests reported lack of regular in-room coffee, a frequently broken communal coffee machine, and minimal/unclear breakfast offerings.
Overall Experience
7.5
Aggregate impression is mixed: several guests had enjoyable, convenient stays praising staff and location, while others encountered frustrating or serious issues (cleanliness, broken room items, reservation cancellation). Overall experience trends slightly positive but tempered by notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Situated within 10 km of popular attractions such as Peabody Essex Museum and The House of the Seven Gables, our hotel offers easy access to must-see places in Danvers.

Comfortable Accommodation
Enjoy a relaxing stay in our air-conditioned rooms equipped with essential amenities like a desk, TV, fridge, and plush bedding, ensuring a comfortable experience for all guests.

Modern Facilities
Benefit from our 24-hour front desk, business center, and complimentary WiFi, making your stay both convenient and productive during your visit to Boston North Shore.

Book your stay now at Candlewood Suites - Boston North Shore - Danvers, an IHG Hotel, and experience comfort and convenience like never before.

Important information:

Please note, a maximum of 2 pets are allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 171 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 4.8
Amenities: 8.6
Value for Money: 7.2
Food and Beverage: 6.5
Overall Experience: 7.5
S
Shahzad • couple • us
10
2026-11-02 • via Nuitee
P
paul • extended_group • it
9
2026-11-02 • via Nuitee
N
Nicole • extended_group • us
10
2026-10-31 • via Nuitee
K
Kelly • couple • us
2
Bed bugs!!
Pros:

Great location

Cons:

They have bed bugs!!!! Now we brought them home and are fighting an infestation.

2026-10-30 • via Nuitee
J
Jenni • couple • gb
10
Perfect stay just what we needed
Pros:

The property is spread over 2 buildings. Both clean and tidy and easily accessible. Check in was easy, the staff all friendly and helpful throughout our 4 night stay. Room was large with a comfortable bed, generous size kitchen area and bathroom. Large TV which we connected our Netflix account to via the free hotel WIFI. The hotel offers free tea/coffee/hot chocolate to all guests 24/7 you help yourself. We used Ubers to get to Salem and Boston, each trip to Salem cost between $10-$20 which wasn’t too bad. There is a dollar tree a 3 min walk away where you can get snacks and drinks from or they have a limited supply in the hotel.

2026-10-28 • via Nuitee
C
Courtney • couple • us
9
Very good
2026-10-28 • via Nuitee
D
Daniel • couple • us
5
Very disappointed that you blocked Fox News on the tv
Pros:

What breakfast?

Cons:

Bed not firm- felt like I was sliding off

2026-10-24 • via Nuitee
L
Lisa • couple • us
8
Close to Salem
Pros:

Great proximity to Salem. The rooms were spacious and clean.

Cons:

Our room didn’t have a shower curtain and they didn’t have regular coffee for our room. The communal coffee machine was broken most of the time we were there.

2026-10-24 • via Nuitee
C
Christopher • solo_traveller • us
3
Sheets were dirty, elevator broken
2026-10-24 • via Nuitee
E
Ethan • couple • us
6
Pros:

There was this one young black kid there, I forgot to get his name, but he was very helpful. When we saw no milk in their fridge at night, he checked the back room to see if there was any stored in there instead of just saying there was no more. He just showed that he tried his best to make the most of our stay after we ran into many problems with our room. He also did his best to help with any issue we had in the room with help from the other lady who I believe was the manager.

Cons:

Our tv was broke and we couldn't watch anything, so we had to switch rooms twice. After we told them this information, they said they would have maintenance fix it while we were gone for the day. We left from the morning until the evening and the maintenance guy hadn't even attempted to fix the tv. The same room also had a broken microwave. Although they gave us another room to stay in, we had to pack all of our things back into our suitcase, after we put them into the drawers and closets, and carry them two more floors upstairs because their elevator was broken. I feel like they could have checked the room out before assigning it to us. The prices were raised due to Halloween and the hotel being near Salem, but I feel as though the price we paid was not worth it for all the issues we ran into during our stay. We weren't as pleased with a hotel stay that turned out to be stressful and frustrating, rather than easy going and relaxing.

2026-10-22 • via Nuitee
J
Jennifer • couple • us
3
Didn’t stay they cancelled me
Cons:

My reservation was canceled- didn’t stay. They tried to make other arrangements but it was going to cost me more so I had to figure it out myself

2026-10-22 • via Nuitee
R
Robyn • family_with_children • us
2
2026-10-21 • via Nuitee
M
Megan • family_with_children • us
7
2026-10-21 • via Nuitee
A
Alyssa • couple • us
6
Beautiful. Definitely my go to place to stay when I want to go to Salem MA. Nice rooms. Very friendly and kind staff. Ha
Pros:

I love how private it is and how it’s not right on a busy street. I love the rooms and how spacious they are. I love the pricing. I love the lobby and all the snacks and miscellaneous stuff there is there.

Cons:

My room AC must’ve had a leak or something because our floor was soaked and the room was very stuffy and had a wet dog smell or mop smell. We were congested our entire stay. We let the front desk know when we left because we only were in the room late at night and didn’t really notice how bad it was until after our first night stay. Front desk woman did not really seem too concerned but did let us know that we should’ve have brought it up so they could have tried to switch our room and did apologize for the inconvenience but it’s okay we loved our stay anyways.

2026-10-17 • via Nuitee
E
eleanor • family_with_children • us
10
2026-10-14 • via Nuitee
B
Brian • solo_traveller • us
10
2026-10-14 • via Nuitee
A
Ana Paula • family_with_children • us
8
2026-10-13 • via Nuitee
K
Krysten • family_with_children • us
10
2026-10-12 • via Nuitee
J
Jen • solo_traveller • us
10
Pros:

Nice and spacious.

Cons:

N/A

2026-10-11 • via Nuitee
M
Megan • couple • us
5
Stay would be great if everything is in working order.
Pros:

Great location for a Lyft to Salem, staff was friendly, and enjoyed having the capability to cook and do laundry.

Cons:

No hot water and broken dryer.

2026-10-10 • via Nuitee