Mii Smile Hotel Penang

Hotels
8.2 (436 reviews)
19 & 21, Jalan Rangoon , George Town , MY
+60 4-226 6433

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Small room
No windows in many rooms

Categories

Cleanliness
7.59
Many reviews indicate issues with cleanliness, particularly with room conditions like no windows.
Service
9.06
Numerous comments highlight friendly and helpful staff.
Location
8.6
Location is frequently praised for being convenient and central.
Room Quality
7.05
Several reviews mention room being small, basic, and some lacking windows.
Amenities
8.08
Basic amenities are provided albeit some guests reported missing items like kettles.
Value for Money
8.04
Most reviews suggest that the price is perceived as high for the room size and condition.
Food and Beverage
8.59
The presence of nearby food options is highlighted positively.
Overall Experience
8.56
Generally the overall experience is seen positively, barring some specific room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:12

Property Description

Cozy and Convenient Accommodation
Experience comfort and convenience at MII Smile Hotel Penang, located near Northam Beach and Penang Times Square. Enjoy air-conditioned rooms with free WiFi and room service.

Family-Friendly Environment
With spacious family rooms available, MII Smile Hotel Penang is perfect for your next getaway with loved ones.

Spectacular City Views
Some rooms offer stunning city views, providing a picturesque backdrop to your stay. Book your room now and enjoy a memorable experience at MII Smile Hotel Penang.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 436 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 7.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
G
Gabriel • couple • my
7
Pleasant and friendly helpful staff
Pros:

Friendly staffs

Cons:

The bed was a bit hard and pillow a bit too low and soft

2026-09-12 • via Nuitee
B
Beril • couple • nl
1
Very disappointing experience with the front desk and unclear charges
Cons:

We called the hotel the day before and informed reception that we would arrive around 6:00 AM. We understood early check-in was not guaranteed and were willing to pay a reasonable fee.

When we arrived, the night-shift employee asked for MYR 161 for early check-in in a different room without clearly explaining the charge. When we questioned it, he told us to leave the hotel and wait somewhere else, despite our reservation being confirmed and fully paid. He later offered an upgraded early check-in for MYR 259, again without explanation.

The morning staff took over at 7:45 AM, but did not properly address our concerns or provide the night-shift employee’s name when I said I wanted to make a formal complaint. The room became available at 9:15 AM.

I submitted a formal complaint through Booking.com, but the property never responded.

The issue was not having to wait for our room or pay for early check-in. The issue was the unexplained charges and the completely unprofessional way the night-shift employee treated us.

-> no window so no chance to air the room

2026-09-10 • via Nuitee
C
Césarine • solo_traveller • fr
8
Bon établissement
Pros:

Personnel très agréable et avenant
Emplacement pratique
Chambre propre, avec ménage fait tous les jours
Lit confortable

Cons:

Poussière sous le lit

2026-09-09 • via Nuitee
S
siti habsah • solo_traveller • my
10
Pros:

parking

2026-09-07 • via Nuitee
N
Nurul • extended_group • my
6
boleh laaaa
Pros:

kawasan tengah bandar. ada parking disediakan. kedai makan pun tak jauh. bilik pun bersih wlaupun tak luas sangat, so ok je la.

Cons:

parking provided but limited. if no parking available, need to double park. staff will ask for your car key.

2026-09-07 • via Nuitee
J
Jag • solo_traveller • my
7
Pros:

Okay 👍👌

2026-09-06 • via Nuitee
B
Bahadur • solo_traveller • my
8
Pros:

It is very good clean; a place where you can get everything is nearby.

2026-09-06 • via Nuitee
M
MOHAMMED ELYAS • solo_traveller • in
10
Pros:

The staffs are very friendly and helpful

2026-09-04 • via Nuitee
S
siti • couple • my
8
2026-09-04 • via Nuitee
V
Videos • solo_traveller • my
10
Pros:

The take care the customers well and good service, really love it , will come again 😀

2026-09-03 • via Nuitee
M
Muhd Firdaus Abd Samad • solo_traveller • my
8
Pros:

Everything

Cons:

None

2026-09-02 • via Nuitee
S
Siew • solo_traveller • my
9
Pros:

Great location. Near many restaurants down the street. Quiet place. Easy to get parking at the hotel. Clean room.

Cons:

The room is a bit narrow. The beds tends to be a bit too soft.

2026-09-01 • via Nuitee
R
Rebecca Cimani • solo_traveller • it
10
Pros:

Hotel in ottima posizione per visitare Georgetown. Staff molto gentile, camera comoda.
Molto comodo poter lasciare i bagagli al deposito dell'hotel

2026-08-31 • via Nuitee
W
Wati • solo_traveller • my
7
2026-08-29 • via Nuitee
M
Mariana • solo_traveller • my
8
2026-08-27 • via Nuitee
M
Man kit • solo_traveller • my
7
2026-08-25 • via Nuitee
A
azam • family_with_children • my
9
Akan kembali tapi mungkin dengan motor pulak
Pros:

Semua dekat, TAPI hujung minggu jangan pergi tempat hotspot, parking mmg xde, area hotel better jalan kaki je, blh pg komtar, tmpt makan pon bnyk.

Cons:

Penang mmg susah parking, jadinya cuaca yang panas menyukarkan untuk saya pikir rational

2026-08-24 • via Nuitee
M
Mohdtajry • solo_traveller • my
10
2026-08-22 • via Nuitee
E
Emily • solo_traveller • de
8
2026-08-21 • via Nuitee
C
chow • couple • my
4
2026-08-19 • via Nuitee