MainStay Suites Mt Laurel - Philadelphia

Hotels
•
Main Stay Suites
5.6 (338 reviews)
450 Century Parkway , Mount Laurel , US
+1 856-780-6263

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful and caring staff/management
Quiet, well-maintained property and organized parking
Some recently upgraded, clean-smelling rooms
Convenient late-night check-in options
Nice amenities reported by several guests
Cons:
Serious cleanliness issues (roaches, urine, dirty rooms, stains, infestation reports)
Room maintenance problems (burn holes, broken fixtures, strong chemical smells)
After-hours entry/phone not working and occasional no-answer at desk
Uncomfortable/very firm beds reported by multiple guests
Non-working Internet/computer and insufficient kitchen utensils

Categories

Cleanliness
3
Several reviews report major cleanliness problems (roaches, urine in toilet, dirty towel, stained/crusted toilet seat, dirty tub, burn holes, broken/poorly maintained surfaces). While some rooms were described as recently cleaned or smelling clean, recurring reports of infestations and unclean rooms drive a low cleanliness score.
Service
7.5
Multiple guests praised staff and management (helpful check-in, manager showed rooms, humble/excellent personnel, convenient late check-in). There are some service issues noted (after-hours phone broken, no answer on calls), but overall staff responsiveness and supportive handling of problems were highlighted.
Location
6
Reviews mention a quiet property, well-maintained grounds, organized parking and no loitering—positive points for location/setting. No strong negatives about the location were reported.
Room Quality
4.8
Mixed room quality: some rooms were recently upgraded and smelled clean, while others had very hard uncomfortable beds, oily/strong chemical odors, wet carpets after cleaning, broken/damaged furniture and fixtures, and general wear-and-tear. Overall quality is below average due to these inconsistencies.
Amenities
5.6
Guests noted decent amenities and 'nice' offerings in several reviews, but also specific amenity problems (the Internet/computer/printer not working, kitchens needing more utensils). Balanced sentiment results in a middling score.
Value for Money
4.9
Value impressions are mixed: some guests said the stay was worth it and they will return, while at least one guest explicitly stated the cost was not worth the condition of the room. Overall value is slightly below average.
Food and Beverage
5.6
Not mentioned in the reviews; assigned the target overall rating. Standard quality for this hotel tier.
Overall Experience
7.4
Despite serious cleanliness and some room-maintenance issues, many guests highlighted excellent, caring service, quiet well-kept grounds, and generally pleasant stays. The strong service and positive experiences for many visitors lift the overall experience above average, though persistent cleanliness problems temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Well-Equipped Kitchen and Free Wi-Fi Access
Experience convenience with our well-equipped kitchen facilities and enjoy staying connected with free Wi-Fi access in every guestroom. From ovens to silverware, we have everything you need for a comfortable stay.

Convenient Amenities and Services
Enjoy the convenience of free public parking with a reservation at Philadelphia Executive Suites. Take advantage of our 24-hour market offering a variety of refreshments. Additionally, explore nearby dining options with various restaurants and cafés just a stone's throw away.

Nearby Attractions
Located just 12.5 miles from downtown Philadelphia, our hotel offers easy access to popular attractions. Visit the Ramblewood Country Club only 2 miles away or take a short drive to the Adventure Aquarium, less than 20 minutes from our property.

Book your stay at Philadelphia Executive Suites now for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Guest Reviews

5.6
Based on 338 reviews
Cleanliness: 3
Service: 7.5
Location: 6
Room Quality: 4.8
Amenities: 5.6
Value for Money: 4.9
Food and Beverage: 5.6
Overall Experience: 7.4
R
Richard • solo_traveller • us
9
2026-10-29 • via Nuitee
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Steven • family_with_children • us
10
Good service and amenities
Pros:

Nice stay

Cons:

Nothing

2026-10-27 • via Nuitee
A
Ashley • couple • us
7
Great customer service after experiencing a deplorable situation at a different hotel
Pros:

I only booked after experiencing an absolute deplorable situation at a different hotel property. I told the man who checked me in about what I had just experienced, he showed me multiple rooms to choose from, ensured I felt comfortable with staying there. It was great service that was truly appreciated. Overall the property was clean, our room was recently upgraded, smelled clean.

Cons:

The only thing we didn’t like was the bed was very hard and uncomfortable but if someone likes a very firm mattress, they’d love it!

2026-10-27 • via Nuitee
S
Steven • family_with_children • us
10
Good and safe stay
Pros:

Nice room and cleaning is good

Cons:

Nothing

2026-10-27 • via Nuitee
S
Shannon • solo_traveller • us
1
2026-10-16 • via Nuitee
S
Steven • family_with_children • us
10
I won't change it for no other motels around I will keep visiting them. I love it
Pros:

I liked everything about it for me is the best motel I've been into

Cons:

Been honest I did like everything I don't have bad expectations about mainstay

2026-10-16 • via Nuitee
A
Abdeljalil • couple • us
10
2026-10-09 • via Nuitee
R
Reginald • couple • us
10
The pregnant lady fabulous the room’s fabulous clean, nice quiet no smell of smoke. This place is a 10 on my list. I sta
Pros:

I like that the property was nice maintained very chisel grass. All the cars were parked in the same direction. There was no people hanging outside.

Cons:

I didn’t like that there was no Internet computer working. There was a computer there, but it wasn’t working or a printer. That’s very important to me when I travel.

2026-09-19 • via Nuitee
A
Antonio • couple • us
1
Pros:

They have roaches in this hotel

Cons:

Bugs and infestation

2026-09-15 • via Nuitee
H
Hidalgo • couple • us
10
Nice Amenties
Pros:

Awesome Stay

Cons:

Nice Floor and Wall Color Combination is verte pretty🥰

2026-08-12 • via Nuitee
M
mota • couple • us
10
Pros:

Good Stay

Cons:

Nice Hotel

2026-08-11 • via Nuitee
C
Cory • solo_traveller • us
9
2026-08-08 • via Nuitee
M
Media • solo_traveller • us
6
2026-08-06 • via Nuitee
H
Hidalgo • couple • us
10
2026-08-02 • via Nuitee
L
López • solo_traveller • us
8
Cómo en casa
Pros:

Cómoda cocina aire acondicionado de calidad empleados muy humildes cuando llegas te sientes como en tu casa valió la pena siempre para un buen descanso en familia.

2026-07-24 • via Nuitee
C
Caitlyn • solo_traveller • us
1
2026-07-13 • via Nuitee
T
Tyler • couple • us
1
2026-07-12 • via Nuitee
J
johnson • couple • us
2
Pros:

It’s very quiet in the buildings are nice outside

Cons:

I don’t like the bed my tub was dirty. They need to redo the kitchen. Add more utensils, pots and pan cups fork spoons knives

2026-07-07 • via Nuitee
A
Alexis • couple • us
3
Bed was comfortable late night check in-but at a price
Pros:

Bed was comfortable
Late night check in was convenient
Able to switch rooms

Cons:

After hours the lobby door is locked which is understandable, though the phone on the wall to call the desk for entry is broken. when I called the hotel from my cell there was repeatedly no answer.
When we got into our first room, there was urine in the toilet, it appeared as though the shower was used and there was a clearly dirty towel in the trash bin. The toilet seat was crusted and stained brown where the paint or coating is flaking off. It appeared as though the room was being used currently or was used and not cleaned between booking.
When I went to the front desk to inquire about a new room, I had to bang on the door hoping someone would hear me since the phone on the wall was broken and no answer to the calls from my cell. The manager came around the corner and I explained the situation. She showed me a new room and it was clean, though smelled strongly of chemical air freshener/oil. The carpets were wet as they were apparently freshly cleaned, but it was oily and I wore my shoes until I got into bed.
The side table was clearly dirty with oil spots all over l, from an extremely strong perfume or cleaner. We slept with the window open because it was so strong. Every fire alarm glass light casing was broken, the walls and doors were poorly repaired and the room was large and accessible but the furniture and walls/doors were old, dirty, poorly cleaned and maintained, broken, stained and had burn holes in them as large as a quarter.
In my opinion,the cost of the room was not worth the price.

2026-07-06 • via Nuitee
S
Saavedra • couple • us
10
Pros:

Muy buen sitio para hospedar buen trato excelente trato de personal y la habitaciónes son hermosas

2026-06-30 • via Nuitee