Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1767 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
H
hrnkt • family_with_children • jp
10
Pros:

朝食が充実していてとても素晴らしかった

Cons:

特にありません

2026-03-28 • via Nuitee
Y
yuyuyuia • family_with_children • jp
9
よい
Pros:

接客が
かなりいい

Cons:

エレベーターが混む

2026-03-27 • via Nuitee
M
Monika • solo_traveller • be
10
2026-03-27 • via Nuitee
N
Nurhayati • family_with_children • jp
10
2026-03-27 • via Nuitee
H
hrnkt • family_with_children • jp
10
Pros:

とにかく朝食が良かった

Cons:

なし

2026-03-26 • via Nuitee
R
Roland • family_with_children • de
9
2026-03-25 • via Nuitee
C
CHIAHUI • extended_group • tw
7
2026-03-24 • via Nuitee
C
Chan-Hsu • solo_traveller • tw
10
2026-03-22 • via Nuitee
R
Ryuji • solo_traveller • jp
8
2026-03-19 • via Nuitee
M
MAKI • couple • jp
7
2026-03-19 • via Nuitee
H
HYUNGJIK • extended_group • kr
10
Pros:

위치 청결 서비스 어느하나 부족하지 않은 숙소. 구마모토에 다시 간다면 다시 꼭 지내고 싶은 숙소였습니다.

2026-03-17 • via Nuitee
T
Tobino • solo_traveller • jp
10
2026-03-16 • via Nuitee
K
Kouki • extended_group • jp
10
2026-03-15 • via Nuitee
M
Miwako • couple • jp
10
2026-03-15 • via Nuitee
S
SHIKI • couple • jp
10
2026-03-14 • via Nuitee
高橋 • extended_group • jp
10
最高！！
Pros:

スタッフの方の対応が親切でとても快適に過ごすことができました。

2026-03-13 • via Nuitee
D
Dr.Seaborg • solo_traveller • jp
10
2026-03-13 • via Nuitee
H
HUNG-CHOU • extended_group • tw
9
2026-03-11 • via Nuitee
T
Teddy • family_with_children • ch
9
Pros:

Muchas peluches de kumamon, biblioteca de manga, desyuno muy sabroso, ubicación muy buena

2026-03-11 • via Nuitee
C
Chen • solo_traveller • tw
10
2026-03-09 • via Nuitee