Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1767 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
C
Catherine • extended_group • ca
8
Pros:

Very close to station and tram station

Cons:

The room was a little bit small

2026-04-18 • via Nuitee
H
HIROSHI • family_with_children • jp
6
2026-04-17 • via Nuitee
H
Hwee Ling • solo_traveller • sg
9
Pros:

went to their public bath on my last night stay, very enjoyable. i should be gone on my first day!

Cons:

The wash up sink is at the front of the bed. too cramp and disturb room mate who was still sleeping. The toilet is on the small and tight side.

2026-04-16 • via Nuitee
N
Nodoka • couple • jp
9
2026-04-15 • via Nuitee
조 • extended_group • kr
9
2026-04-15 • via Nuitee
N
Nikita • solo_traveller • in
10
2026-04-14 • via Nuitee
R
Renate • extended_group • at
10
2026-04-14 • via Nuitee
A
Andrew • family_with_children • us
8
Pros:

Location was fantastic really cool. Close ti everything we had to see a Dr and the hotel staff were so helpful told us of a clinic 5 mins walk

Cons:

It a 20min walk from the train station but it's fine you think you have messed up the location but you haven't stick to the map or get an.iber

2026-04-10 • via Nuitee
M
MIHAENG • couple • kr
9
Pros:

조식은 음식 퀄리티는 좋았지만 일부의 메뉴는 직접 데우고 조립해야해서 대기가 많고 오래 걸리고 음식 냄새도 많이 났다. 구마모토라멘은 나의 일행은 맛있어서 3번 연거푸 먹을 정도였으며 대욕장 역시 깔끔하고 조경이나 개인탕이 정말 우아했다.

Cons:

방이 작아도 너무 작다.

2026-04-10 • via Nuitee
P
Pornsri • family_with_children • th
9
2026-04-08 • via Nuitee
P
Pornsri • family_with_children • th
8
Pros:

ทำเล

Cons:

ทำเล

2026-04-08 • via Nuitee
Y
YUMA • family_with_children • jp
10
とても良かったです。また泊まりたいです。
Pros:

子供用のアメニティが充実していてとても助かりました。
温泉や部屋についてるシャワーベッドも良いものを使われていて体験できてよかったです。

2026-04-07 • via Nuitee
M
Michele • solo_traveller • us
10
Overall very pleased with the hotel/amenities; would definitely use again for future stays.
Pros:

The breakfast options were traditionally Japanese and very tasty but there were elements of a traditional continental breakfast if that's more to your liking. The location was central to most of the tourist attractions and the tram stop which served the main areas of town was just 100 yards from the hotel which made it very easy to get around safely.

Cons:

Parking information could have been more detailed on the website; I was led to believe that there would be parking onsite that I would have to pay for but in fact, I had a choice of two lots with varying pay options that were block away from the hotel which made for a few back and forth trips before all was settled.

2026-04-06 • via Nuitee
H
Haruto • couple • jp
10
2026-04-03 • via Nuitee
H
hrnkt • family_with_children • jp
10
Pros:

朝食が充実していてとても素晴らしかった

Cons:

特にありません

2026-03-28 • via Nuitee
Y
yuyuyuia • family_with_children • jp
9
よい
Pros:

接客が
かなりいい

Cons:

エレベーターが混む

2026-03-27 • via Nuitee
M
Monika • solo_traveller • be
10
2026-03-27 • via Nuitee
N
Nurhayati • family_with_children • jp
10
2026-03-27 • via Nuitee
H
hrnkt • family_with_children • jp
10
Pros:

とにかく朝食が良かった

Cons:

なし

2026-03-26 • via Nuitee
R
Roland • family_with_children • de
9
2026-03-25 • via Nuitee