Children allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1848 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
Y
Yoshitaka • solo_traveller • jp
10
2026-05-10 • via Nuitee
T
Tosihiko • solo_traveller • jp
6
Pros:

部屋の感じ

Cons:

エレベーターが遅い

2026-05-09 • via Nuitee
M
miho • solo_traveller • jp
8
2026-05-08 • via Nuitee
藤野遥 • solo_traveller • jp
7
2026-05-07 • via Nuitee
R
Ryoji • solo_traveller • jp
9
2026-05-06 • via Nuitee
M
MEI LEI • family_with_children • my
4
All in 1 hotel in a compact space.
Pros:

Breakfast choices were good.

Cons:

I felt the hotel is trying to compact everything "All in one small place". They couldn't excel better with the overloading. the car park is very far and was not cheap even with a coupon. The room are so small. Hard to even walk in and out.

2026-05-06 • via Nuitee
M
Min Ling • family_with_children • sg
9
Good location, efficient room
Pros:

Location was awesome.
The onsen was nice, with indoor and outdoor spaces.
Room was efficiently laid out, so even though the space wasn't too big, it was comfortable.

2026-05-05 • via Nuitee
A
Atushi • couple • jp
6
普通
Pros:

立地がよい

Cons:

朝食が良くなかった

2026-05-05 • via Nuitee
A
Anna • solo_traveller • de
9
Pros:

Es gibt viele Extra Produkte und Services (wie kostenlose Softgetränke, Eis und eine Shampoo-Bar). Das Gemeinschaftsbad war groß, modern und sauber. Das Zimmer wirkte größer als ich angenommen hatte und war sehr bequem.

Cons:

Die Fahrstühle sind für die Gäste etwas wenig, zumindest musste ich zu Stoßzeiten immer etwas länger warten, bis ich Platz im Fahrstuhl hatte.

2026-05-04 • via Nuitee
L
le nghi • solo_traveller • au
10
Convenience at your doorstep
Pros:

The indoor and outdoor onsen was amazing, the location was extremely convenient, everything you need such as restaurants, supermarket, duty-free stores, were doorsteps away.

Cons:

Nothing

2026-05-02 • via Nuitee
A
ANTHONY • solo_traveller • fr
9
Pros:

Excellent emplacement

Cons:

Rien

2026-05-02 • via Nuitee
H
HIROYUKI • solo_traveller • jp
10
文句のつけどころがないです。
Pros:

ロケーションが最高。バスターミナルからも遠くなく、ご飯にも困らない。
朝食が今まで泊まったホテルの中で一番良かった。地元の料理が食べれるし、味も美味しい

Cons:

特にない

2026-05-02 • via Nuitee
E
Eva • solo_traveller • fr
10
2026-05-02 • via Nuitee
G
Gezhen • solo_traveller • gb
10
Great value and comfortable stay
Pros:

You can put suitcase under the bed, the public bath was great, location super convenient.

2026-05-01 • via Nuitee
R
Robert • couple • us
8
Nice stay
Pros:

Great location

2026-04-30 • via Nuitee
M
Miwa • extended_group • us
9
2026-04-30 • via Nuitee
M
Michaël • solo_traveller • ca
10
2026-04-29 • via Nuitee
Y
yiting • family_with_children • tw
8
2026-04-29 • via Nuitee
M
MASANORI • solo_traveller • jp
9
いつ泊まっても良い
Pros:

風呂、綺麗、街の真ん中

Cons:

特に無し

2026-04-29 • via Nuitee
S
SHIYAO • extended_group • tw
8
尚可
Pros:

1.地點很棒在商店街裡面，景點和百貨也都在附近，樓下附近都是小鋼珠可以打爽爽
2.性價比尚可

Cons:

1.房間隔音可以但冷氣有點吵，可能我怕熱所以冷氣開很強
2.房間有點小，但市區的飯店就是這樣也正常

2026-04-28 • via Nuitee