Children allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1878 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
K
Kerry • solo_traveller • au
9
Beautiful, stylish hotel
Pros:

It’s a short walk from the nearest tram stop, on a covered shopping street. Very handy when you arrive during intense rain. The bed was firm but had a topper that made it very comfortable for sleeping. The breakfast was delicious. The onsen was superb. The outdoor tubs looked onto a lush garden - it was heavenly. Even the room wear (pyjamas) was stylish.

Cons:

Not a deal breaker, but the soundproofing could be better. I could hear my neighbour.

2026-06-28 • via Nuitee
H
HungChih • family_with_children • tw
9
2026-06-27 • via Nuitee
青木 • solo_traveller • jp
8
2026-06-27 • via Nuitee
Y
Yoshihara • solo_traveller • jp
9
2026-06-26 • via Nuitee
芷瑜 • family_with_children • hk
9
2026-06-22 • via Nuitee
H
HIRAKAWA • family_with_children • jp
9
2026-06-22 • via Nuitee
N
Nao • solo_traveller • jp
10
Pros:

ロケーション、施設全てにおいて文句なしでした！
高速バス乗り場から徒歩すぐかつ、市電沿いでもあるので、車がない方も移動しやすいと思います。
大浴場は露天風呂もあり大変ゆっくりできました。更衣室もかなり広いので、待ち時間なく支度できるのも良いです。

Cons:

強いて言えば、エレベーターの待ち時間が長いくらいです。

2026-06-21 • via Nuitee
C
Chia Yu • couple • tw
10
便利性高，大澡堂及飲料吧加分。
Pros:

位置

Cons:

無

2026-06-19 • via Nuitee
S
SINHUI • solo_traveller • tw
10
2026-06-16 • via Nuitee
M
MAHIRO • solo_traveller • jp
6
2026-06-14 • via Nuitee
W
Wan Lin • extended_group • tw
10
2026-06-13 • via Nuitee
K
kaneshi • solo_traveller • jp
10
2026-06-12 • via Nuitee
D
Daniel • solo_traveller • at
10
2026-06-11 • via Nuitee
りょう • solo_traveller • jp
10
Pros:

スタッフの方がすごく雰囲気が良くて、お部屋も清潔でかわいらしくまったり過ごせました。
こじんまりとしていながらも、快適に過ごせるように色々な工夫をしていて、とても良いなと思いました。
近くにコンビニだったり、ショッピングセンターがあったりと、立地条件も最高でした。

2026-06-11 • via Nuitee
W
Wei-Wei • solo_traveller • jp
10
2026-06-09 • via Nuitee
M
Ming Chih • couple • tw
10
地點交通方便，大浴場值得推薦。
Pros:

20260604窗外

14樓房間窗外，遠處有山，近處是路面電車軌道，右前方有複合式商場的熊本熊、大神木，更遠處是熊本城的角樓（未申櫓）。

飯店位置絕佳，入口大門位於下通拱廊商店街內，到公車總站、商場，有地下聯通道，走路都能到附近景點。這幾天連公車都沒搭。

飯店午後提供免費飲品（咖啡、果汁、氣泡水….），大浴場ㄧ天泡兩次，度假感滿滿。

值得推薦。

Cons:

住宿時間太短了，應該多住幾天。

2026-06-09 • via Nuitee
이 • solo_traveller • kr
10
2026-06-08 • via Nuitee
林 • extended_group • tw
9
人員服務及早餐真的很棒，地理位置離車站很近但房間真的稍微小一點
Pros:

服務與早餐

2026-06-07 • via Nuitee
Y
YOULI • extended_group • kr
8
Pros:

대욕탕좋고 식사 좋고 공항가는 셔틀도 바로앞이라 좋았다.

Cons:

앞에 거리도로 공사때문에 소음이있었다. 특히 잘때

2026-06-02 • via Nuitee
W
Warren • solo_traveller • de
9
In the heart of the City
Pros:

Great welcome from hotel staff and this could not be more centrally located for the castle and shopping! Clean room and great shower.

Cons:

Double bed in the corner (against 2 walls) with no option to move. Not a show-stopper as everything else was good, just not my preference

2026-06-01 • via Nuitee