Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1767 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
C
Chen • couple • tw
10
Pros:

地點便利

2026-03-06 • via Nuitee
J
JAUYUAN • family_with_children • tw
9
地點絕佳,在最熱鬧的上下通商店街入口處,逛街購物超方便,美食也很多,價格適中,房間舒適乾淨~
2026-03-05 • via Nuitee
T
takayuki • family_with_children • jp
7
2026-03-04 • via Nuitee
J
Jesus • solo_traveller • mx
9
Great location and installation are good for value
Pros:

Was very good money value nice installations breakfast is ok but rather skip it
Coin laundry

Cons:

The beds

2026-03-04 • via Nuitee
C
Changbum • solo_traveller • kr
9
2026-03-03 • via Nuitee
雅立 • family_with_children • tw
9
很喜歡空間舒服又有大浴場，且還有冰棒可以享用
Pros:

房間空間舒適，有大浴場

2026-03-02 • via Nuitee
N
Napat • couple • th
10
2026-03-02 • via Nuitee
C
chia jen • couple • tw
10
2026-03-02 • via Nuitee
C
chia jen • family_with_children • tw
10
2026-03-02 • via Nuitee
成一 • extended_group • jp
10
繁華街にあって便利
Pros:

快適
トイレとシャワー別々がいい
3回目の利用

2026-03-01 • via Nuitee
志賢 • family_with_children • tw
10
Pros:

地點很好，服務人員態度親切。

2026-02-28 • via Nuitee
U
Uroku • family_with_children • jp
10
2026-02-27 • via Nuitee
Y
Yung han • couple • tw
8
Pros:

地點非常得好，就在新市街，也就是熊本市電辛島町下車就可以看見，地點非常便利，周邊有7-Eleven、拉麵、燒烤等，也有許多藥妝可以逛街，對面就是櫻町廣場，只是房間真的不太大兩個人住起來會有一點擁擠。

Cons:

房間略顯狹小

2026-02-26 • via Nuitee
雅玲張 • family_with_children • tw
9
2026-02-26 • via Nuitee
E
Eriko • family_with_children • jp
10
利便性抜群
Pros:

バスセンターからすぐ近くで買い物に便利。
朝食も種類が多く、美味しかったです。
受験生へのメッセージボードが素敵でした(^^)

2026-02-25 • via Nuitee
T
takako • couple • jp
9
2026-02-25 • via Nuitee
Y
Yun mei • family_with_children • tw
9
2026-02-24 • via Nuitee
J
Jimmy • family_with_children • tw
9
Pros:

房間不算大.但也夠用..大浴場很棒.每晚都跟小孩去泡湯.位置很讚..方便..雖然沒有停車場..但配合的停車場就在對街..很方便...2樓大廳可以外食..洗衣服也方便..常常晚上自己購買一堆食物.配合飯店無料飲料..很讚..渡過愉快的11個夜晚..

Cons:

置衣空間稍嫌不夠..最好自備衣架（如果你會換洗衣物）..

2026-02-23 • via Nuitee
Y
YING TING • extended_group • tw
10
2026-02-23 • via Nuitee
F
fang chi • couple • tw
10
2026-02-14 • via Nuitee