Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1746 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
C
CHIA-HUNG • family_with_children • tw
9
2026-02-14 • via Nuitee
F
fang chi • couple • tw
10
2026-02-14 • via Nuitee
S
SHOKO • family_with_children • jp
10
2026-02-14 • via Nuitee
Y
yating • extended_group • tw
8
Pros:

公共大浴池

Cons:

房間太小

2026-02-12 • via Nuitee
J
junzaburou • couple • jp
6
2026-02-12 • via Nuitee
E
Eriko • family_with_children • jp
10
素晴らしい宿泊でした
Pros:

ウェルカムドリンク飲み放題が嬉しかった。

Cons:

朝食にデザートの種類がもっとあれば嬉しい。

2026-02-11 • via Nuitee
Y
YI RU • extended_group • tw
8
2026-02-11 • via Nuitee
T
Teck Jin • solo_traveller • tw
8
2026-02-09 • via Nuitee
L
Lise • solo_traveller • fr
9
Literie excellente et hôtel confortable
Pros:

La literie était très ferme avec une indépendance de couchage parfaite ! Très rare mais tellement apprécié.
La chambre est bien agencée, le bain commun propre, bien organisé et équipé. Le petit déjeuner était très varié.
J’ai apprécié le pyjama fourni agréable, le sèche-cheveux plutôt silencieux et le calme dans l’hôtel.

Cons:

La salle de restaurant est peut être un peu étroite pour le nombre de clients.

2026-02-08 • via Nuitee
P
Pratchaya • family_with_children • th
10
2026-01-31 • via Nuitee
H
HU GEUN • extended_group • kr
8
Pros:

가격

Cons:

없음

2026-01-31 • via Nuitee
板谷 • family_with_children • jp
8
2026-01-29 • via Nuitee
筱琳 • family_with_children • tw
10
2026-01-28 • via Nuitee
E
Emanuele • family_with_children • it
6
Pros:

Servizi fantastici

Cons:

Camera troppo piccola

2026-01-28 • via Nuitee
E
EUNHEE • family_with_children • kr
10
2026-01-28 • via Nuitee
G
Guan Hong • family_with_children • tw
8
整體不錯
Pros:

地點好

Cons:

空間小

2026-01-27 • via Nuitee
郁芸 • couple • tw
10
Pros:

性價比超高，地點位置超棒

2026-01-27 • via Nuitee
K
kimura • family_with_children • jp
9
2026-01-26 • via Nuitee
Y
yi chien • family_with_children • tw
10
優秀值得推薦
Pros:

大浴場是體驗過目前市區飯店裡面最厲害的

Cons:

這幾天大寒，房間的榻榻米那邊很冷，暖氣到不了

2026-01-26 • via Nuitee
F
Flavio • family_with_children • ch
8
2026-01-25 • via Nuitee