Lakeside Haydock Hotel, St Helens

The hotel cancelled my booking the night before I was supposed to come and stay and then still charged me the full price even though I was to pay on arrival + I didn’t actually go to the hotel

Booked her weeks in advance. 24 hours before I was due to arrive I was moved to an OYO miles away in Warrington.

Shambolic organiasation. New place was a dump. No reason given, no attempt to apologise. Absolutely joke

I found many positives in staying at OYO Lakeside Hotel. Clean. Comfortable. Good bathroom.
the only criticism I have is the noise from other rooms. Sadly I could hear people opening and closing their doors and the sound of people walking about overhead. This really spoiled an otherwise excellent stay.

Very friendly and helpful staff

Very friendly and efficient receptionist.
No TV aerial cable in room. Promptly replaced by reception.
Smell from sewers in bathroom.
Loose toilet seat and tap on wash basin.
Toilet paper so cheap your finger go through. No soap provided.
Used towel in bathroom and only 1 clean one provided. Dirty cup mark on bedside table in covid period! Bathroom waste bin not empty.
No waste bin in room.
Insufficiently thick pillows and only 1 each.

Having frequently stayed in similar price and cheaper hotels throughout Europe I can say this is the worst.

The staff were friendly and I even won a bottle of wine on a scratch card as they were celebrating 2years open . Would defiantly go back 😀

Stay was great we went to see Sir Tom Jones in Haydock and Chris the lovely lady on reception was extremely helpful as I hadn’t printed my tickets out and she very kindly did them for me she also helped a few other guests with taxis etc lovely lady

Premier Inn rebranded just the same pnly cheaper

Room smelt of stale cigarette smoke and had tainted the carpet, curtains and soft furnishings. I reported this on first evening was given an air freshener but problem was not solved so went out and got some fabreeze which helped a little. But should have been up to me to sort.
Bed was comfortable and clean however and staff were friendly.

Whilst travelling to the hotel which was a seven hour drive, I received a phone call to inform myself and my friends the rooms where no longer available over the weekend. The gentleman who spoke to me was rude and gave no reason to this. Our journey up was then ruined by trying to book an alternative hotel which cost a total of £750 for two rooms. I am absolutely disgusted in the service and will not be looking to stay in this chain again. DO NOT BOOK IT!!

On site parking. Room clean and a good size. Went as a family of 4 (2 adults 2 children) good facilities beds so comfortable. Quiet. Polite staff.
Would recommend

It's the worse experience I've ever had got there with family only to find my reservation had been cancelled by the hotel disgusting

It was nice

They gave my room away leaving me stranded with two children. Blaming me for cancelling the booking. Not helpful at all no hotels in area free, so had no option to drive a further 4 hours late at night to get home. Not impressed at all.

The hotel is tired and needs a refurb. There are stains on carpets and chairs in the rooms and the rooms and corridors smell of stale cigarettes. The rooms were clean, but just dated and tired. The bed was large and comfy and the sheets were clean. No soap in the dispensers in the bathroom either...luckily we'd brought our own! The staff, however, were lovely, and very friendly. But we wouldn't stay here again due to the bad stale cigarette smell.

No toilet roll in the bathroom. Total cleanliness of the place 0. Cobwebs on the windows in the stairs. No handle on the our door. No lock in the bathroom. Stains on the curtains and the mirror. Could do with total clean and paint
But staff were great 10/10

Parts of hotel appeared to be housing emergency accom for local people. Lots of shouting inside and outside. Constant smell of young people smoking substances coming up through windows. Corridors smelt dirty.

Since the hotel as switched to OYO the property has deteriated and is in need of a full docoration, and refurb. Staff are courtious and helpful. There appears to be long term residents in some rooms.

Very friendly and helpful receptionist. Hotel is slightly dated but it is perfectly in line with the cost.