Renaissance Riverside Hotel Saigon

Yuki and Tommy were very friendly to me. Tommy recommended a wine for me and it was very delicious. Yuki was vey kind in three ways. First, she brings me delicious nuts. Second, she pours me an extra glass of wine. Finally, the best thing that she gave me was a beautiful smile and wonderful conversation about Vietnam.

I had an outstanding stay thanks to the hospitality of the staff. The property itself is older, though well taken care of. But the reason I will keep choosing this hotel is the excellent service.

Abbie in the Club Lounge went above and beyond to see that my stay was as comfortable and easy as possible. When you travel a lot, you realize that great staff make all the difference.

The location of the hotel, near the Saigon river, and being within walking distance to city activities was great! The hotel has a beautiful welcoming atmosphere. The room we were in was very neat, clean and tidy. The view was impacted by the construction being undertaken, however still stunning.
The value overall was reasonable.
The noise was not a problem at all, unless there was an event being held at the hotel and then it was a major issue and quite disturbing.
The hotel staff were most professional, warm and helpful. They were able to assist us with all of our requests!

We had a truly enjoyable stay at the Renaissance Riverside Hotel Saigon. From the moment we arrived, the team made us feel warmly welcomed, and the level of service throughout our visit was consistently excellent.

The hotel is beautifully maintained, comfortable, and well located, making it a great base for exploring the city or simply relaxing. What stood out most, however, was the attentiveness and professionalism of the staff. Every interaction felt thoughtful and sincere, which really elevated our overall experience.

A special thank-you to the team for their genuine care and hospitality — it made our stay both memorable and enriching. We would not hesitate to return and highly recommend this hotel to anyone visiting Ho Chi Minh City.

I would like to express my sincere gratitude for the continued warmth and exceptional hospitality extended during my recent stay. I felt compelled to write to you personally, as the experience left a lasting and genuinely meaningful impression.
while the hotel’s hardware may show subtle signs of age, the remarkable level of service more than compensates for it. The team’s proactive approach, genuine attentiveness, and sincere dedication to guest satisfaction are truly exceptional. In particular, Ms. Chau and Ms. Mini exemplify outstanding hospitality through their professionalism, warmth, and impeccable attention to detail.
For Bonvoy Platinum members, your hotel remains an especially compelling choice. The sincerity of the service and the genuine smiles of the staff transform each stay into a deeply personal and memorable experience. Hospitality here feels heartfelt rather than procedural — a rare and admirable quality.
Once again, this stay was thoroughly enjoyable, and the hotel’s location continues to offer great convenience. Ultimately, it is the people, not the building, who define the true value of a hotel, and your team embodies this philosophy beautifully.
Thank you once again for your kindness, dedication, and leadership. I very much look forward to my next stay.

Great location and breakfast.

I had a wonderful stay at Renaissance Riverside Hotel and truly appreciate the thoughtful service from the team.

Upon request, the room lighting was changed to white light, which made it much easier and more comfortable for me to work in the room—an excellent attention to guest needs.

At check-in, front desk officer Truc gave me a very warm welcome. She kindly shared a Ho Chi Minh City map and treated me to delicious cookies from TripAdvisor. Throughout our conversation, she maintained great professionalism with a genuine smile, which helped me feel relaxed and welcomed—especially meaningful as it was my first time visiting Vietnam.

Upon departure, Ms. Tue at the front desk ensured a smooth and efficient checkout process. She also proactively offered assistance and coordinated staff support to help carry our luggage to the taxi, which made leaving the hotel completely stress-free.

Overall, the hospitality and service quality were outstanding. I would gladly recommend Renaissance Riverside Hotel and look forward to returning in the future.

We had a lovely experience at the Renaissance Riverside in Ho Chi Minh City. It was well located and the views from our room and the rooftop lounge were fantastic. The food was excellent, and as we are titanium members of Bonvoy, we took full advantage of the breakfast and evening lounge for food and drinks. We had a minor issue that the staff resolved quickly and professionally. I wouldn’t hesitate to recommend this hotel in this great bustling city.

We had a wonderful and very comfortable stay at this hotel, with an excellent location.
The Club Lounge food was great. All the staff showed genuine hospitality, and we would especially like to thank Mini, Sarah, Tin, Chau, Abbie, Money and Winnie for their kindness and attentive service.
We would definitely stay here again on our next visit to Ho Chi Minh City.

Ms. Lily from R-Bar. Hospitality, very caring and very attentive. Make my day.. Good job. Must recommend. Always smiling and I will come back again.

The staff were lovely, very polite.

Fantastic stay for a couple of nights and can’t say enough about how great the staff are particularly Tua on reception, Richard on the concierge desk and Tin & Han in the club lounge.

Keep up the good work guys!

Richard & Reka

I really enjoyed the professional and courteous services from the sraff member at the Renaissance Riverside. They are very accommodative and thoughtful.

Cheers

Wonderful place to stay. The lounge was a perfect place to dine and drink

Our Family had an excellent stay at this hotel. The view was stunning, the food was delicious, and everything was well organized. The staff were very friendly, attentive, and helpful, especially Phu - lounge Manager and Minh - Restaurant Supervisor , who went above and beyond to take care of us. also special thanks to Khoi - at the Viet kitchen restaurant and Chau Ton from the lounge who always greeted us with a smile, making us feel very welcome.
Thank you for making our trip so memorable!

I finally have the chance to write this review, and it’s well deserved. I stayed at the Renaissance Saigon on December 30th for one night, then returned from January 9th to the 14th. Both stays completely blew me away—especially because of the incredible hotel staff.

I’ve stayed at many properties during this trip, and by far, the team here stands out as the best. From the moment you walk in, you’re greeted with sincere smiles and genuine warmth. No matter the department, every staff member engaged with me and made me feel truly welcome and at home.

During my first stay, I was checked in by Emma. She was kind, patient, and answered all of my questions with such a positive attitude. On my second visit, Winnie (Quynh) assisted me at check-in, and she was just as amazing.

Throughout my second stay, I spent almost every evening in the Club Lounge, and the entire team there made my experience unforgettable. I truly wish I knew everyone’s name because each person was outstanding. I especially want to recognize Chau Ton—she and Winnie consistently went above and beyond for every single guest. Witnessing that level of hospitality was honestly a bit surreal.

I can’t wait to return on my next visit to Saigon. And as a side note: I truly believe this hotel has the best Bún Bò Huế (lemongrass soup) in the city.

We enjoyed our stay. The location is good. The room is comfortable and the staffs are incredibly, friendly and attentive. The breakfast is great and the gym is excellent. It is a perfect home away from home for all my trips.

Great experience at R Bar – Renaissance Riverside. Nice atmosphere, good drinks and relaxing vibe. Special thanks to Min Linh for the friendly and professional service, very attentive and helpful. Highly recommended!

The Renaissance Riverside Hotel Saigon is conveniently located next to Bach Dang quay on the Saigon River. It is within walking distance to the famous Ben Thanh Market. This is our go to spot every time we visited Vietnam. The hotel staff are extremely friendly and helpful. They would open your taxi and front doors for you each time with the biggest smiles. The rooms are spacious, clean, and the towels are ultra white and fresh. All club lounge staff spoke perfect English and are always willing to go out of their way to help you. The club lounge manager, Phu Huynh and his staff, Chau Ton, are best of the best. I highly recommend this Renaissance Riverside Hotel if you have a chance to visit Saigon, Vietnam.