Holiday Inn Express Monticello by IHG

Hotels
•
Holiday Inn Express
8.1 (156 reviews)
146 Dearman Drive , Monticello , US
+1 870-460-0100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (several mentions; standout employee Jay)
Clean rooms and facilities (multiple mentions)
Convenient location for shopping and restaurants
Good, varied breakfast and complimentary cookies/water
Large pool area and useful amenities
Cons:
Occasional reservation/booking problems (one guest reported losing money)
Broken elevator reported by multiple guests
Room quality issues: uncomfortable beds, noisy doors, noisy/difficult A/C
At least one report of a pest (roach)
No room service reported for some stays

Categories

Cleanliness
8.8
Multiple reviewers described the rooms and facilities as clean and safe; one guest did report seeing a bug (roach) behind the TV.
Service
8.7
Staff are repeatedly described as friendly and helpful (notably 'Jay' praised for exceptional service), though one guest experienced a problematic reservation issue on arrival.
Location
8.4
Several guests cited a convenient location for shopping and restaurants; overall location feedback is positive.
Room Quality
7.5
Mixed reports: many found rooms comfortable, but several complaints about uncomfortable beds, noisy doors, a noisy/difficult-to-control A/C, and at least one pest sighting.
Amenities
8
Amenities like a large pool, complimentary cookies/water, and breakfast were appreciated; however, repeated reports of a broken elevator affected the experience.
Value for Money
7.3
Mixed value perception: most guests felt the stay was reasonable, but a serious negative (guest reporting they were charged/lost money due to a reservation issue) lowers this score.
Food and Beverage
8
Breakfast was frequently praised as good and varied; complimentary snacks and water were mentioned positively.
Overall Experience
8.1
Generally positive overall with friendly staff and clean facilities, tempered by isolated but recurring issues (reservation problems, elevator outages, noise, occasional pests).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Modern Amenities

Located just off Route 425 and close to downtown Monticello, the Holiday Inn Express Monticello offers a convenient stay for travelers. The modern rooms feature a flat-screen TV, coffee maker, work desk, and ironing facilities, ensuring a comfortable experience for guests.

Relaxation and Fitness Options

Guests can unwind by the spacious outdoor pool and courtyard or stay active at the on-site fitness center equipped with cardio machines. The hotel also boasts 2 air conditioners in each room for added comfort during the stay.

Business and Dining Services

For business travelers, the hotel provides a business center with essential services like a public computer, fax, and copying facilities. Additionally, guests can start their day with a complimentary hot breakfast buffet served each morning.

Book your stay at the Holiday Inn Express Monticello for a perfect blend of convenience and comfort.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIT

Location

Guest Reviews

8.1
Based on 156 reviews
Cleanliness: 8.8
Service: 8.7
Location: 8.4
Room Quality: 7.5
Amenities: 8
Value for Money: 7.3
Food and Beverage: 8
Overall Experience: 8.1
R
robertson • couple • us
6
2026-10-25 • via Nuitee
M
Martha • solo_traveller • us
10
2026-10-13 • via Nuitee
W
Wendy • family_with_children • us
1
I booked through booking.com. Got to hotel, and they could not find my reservation!
Cons:

The reason for my stay was because electricity was out from a storm. It was too hot to stay in the house. I got screwed out of money.

2026-10-11 • via Nuitee
S
Shirley • couple • us
9
My stay was comfortable and pleasant!
Pros:

The friendly staff and the clean and comfortable rooms .

Cons:

I really have no complaints.

2026-10-08 • via Nuitee
P
Pam • solo_traveller • us
10
Clean hotel with great facilities.
Pros:

Nice and spacious hotel with large pool area.

2026-09-19 • via Nuitee
C
Cheryl • couple • us
1
Pros:

this was canceled through the motel.

2026-09-15 • via Nuitee
R
Raymond • solo_traveller • us
10
Pros:

Easy check in, clean facility and room. Very convenient for shopping and restaurants

2026-09-13 • via Nuitee
L
Leslie • couple • us
10
Pros:

Clean and the staff was very nice

2026-09-10 • via Nuitee
L
LaWanda • solo_traveller • us
10
Nice polite staff
Pros:

Nice, clean and comfortable

Cons:

Everything

2026-08-08 • via Nuitee
T
Tramaine • couple • us
5
It waa ok
Pros:

Breakfast/location

Cons:

The beds are not comfortable hard to sleep when the beds are not soft the elevator sometimes doesn't work

2026-08-08 • via Nuitee
L
LaWanda • couple • us
10
Staff was nice and facility was clean. Not to mention the complementary cookies and water was an awesome addition!
Pros:

Clean and comfortable

Cons:

Nothing

2026-08-08 • via Nuitee
K
Kayla • family_with_children • us
10
2026-08-02 • via Nuitee
R
Richard • solo_traveller • us
9
Pros:

All except the broken elevator.

Cons:

The elevator was broken.

2026-07-19 • via Nuitee
D
Debra • family_with_children • us
3
place to sleep
Pros:

convient location

Cons:

no room service for two days

2026-07-14 • via Nuitee
J
Justin • solo_traveller • us
10
Pros:

Nice friendly staff and delicious breakfast

Cons:

It rained outside lol

2026-07-08 • via Nuitee
B
Banks • solo_traveller • us
9
2026-07-06 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-07-06 • via Nuitee
J
Jerita • couple • us
8
Good stay and will probably stay there again.
Pros:

The breakfast was good with a variety of options. Also, the hotel location was good.

Cons:

The air conditioner was difficult to control and very noisy. The room looked and smelled clean however, I did see one bug that looked like a Roach crawl up the wall behind the tv.

2026-07-06 • via Nuitee
C
Charlene • couple • us
9
Very comfortable and clean. Staff friendly as well
Pros:

Clean and safe. Nice location

Cons:

Only complaint is that the doors shut really loud. So if you’re trying to sleep you can hear all the doors around you slam

2026-07-03 • via Nuitee
E
Elizabeth • family_with_children • us
7
Good
Pros:

Everything was great except all the doors slamming at 2 am then again at 530 am and our next door neighbor wanted to watch tv at 5 am as loud as he could

Cons:

The bed was like sleeping on a cloud

2026-06-24 • via Nuitee