el PRADO

Hotels
9.2 (436 reviews)
520 Cowper Street , Palo Alto , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Noise issues
Room service problems
Maintenance concerns

Categories

Cleanliness
8.96
Some reviews indicated issues with the room quality and maintenance that impacted cleanliness.
Service
9.93
Front desk staff and housekeeping were reported as extremely friendly and helpful.
Location
10
The hotel is centrally located in Palo Alto, noted as perfect for accessing the area.
Room Quality
8.97
Mixed sentiments with some rooms described as quaint but others noted noise and mattress issues.
Amenities
9.42
Offerings like coffee service were appreciated, although some amenities were lacking.
Value for Money
8.45
Several reviews reflected dissatisfaction with the cost relative to the condition of the hotel.
Food and Beverage
7.91
Room service issues were experienced, affecting the overall sentiment about food and beverage.
Overall Experience
9.96
Despite some complaints, the overall feedback remains largely positive with great location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:45

Property Description

Contemporary Guest Rooms with Tech Amenities - el PRADO offers modern guest rooms equipped with GLink iPhone and Android docking stations, ensuring you stay connected and entertained during your stay.

Dining Experiences to Remember - Indulge in a variety of culinary delights at el PRADO, from fresh-brewed coffee and breakfast specialties at the Breakfast Coffee Bar to tapas-style sharing plates, Spanish wine flights, and signature cocktails at the Spanish Tapas Bar. For a taste of authentic Italian cuisine, head to Il Fornaio for indoor and outdoor dining options.

Concierge Services for a Seamless Stay - Take advantage of the concierge service at el PRADO to arrange in-room massages, restaurant reservations, and private car services, ensuring a hassle-free and enjoyable stay.

Experience the perfect blend of comfort, convenience, and luxury at el PRADO. Book now for an unforgettable stay in Central Palo Alto.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 436 reviews
Cleanliness: 8.96
Service: 9.93
Location: 10
Room Quality: 8.97
Amenities: 9.42
Value for Money: 8.45
Food and Beverage: 7.91
Overall Experience: 9.96
S
Satish • solo_traveller • us
10
2026-07-14 • via Nuitee
C
Cecilia • family_with_children • py
7
Hermoso hotel pero sin room service y mal servicio al consumidor
Pros:

Ubicación, Limpieza, Baño

Cons:

Servicio les especifique tres veces a tres diferentes personas como me tenian que hacer el cobro, me aseguraron que entendieron, pero igual cobraron a la tarjeta de crédito equivocada. Cuando hicimos el checkout no me podian dar información!! Tuvimos que salir sin saber que me iban a cobrar, nos cobraron a ciegas, luego llamamos a quejarnos y dijeron que el manager nos iba a devolver la llamada a ver que podiamos hacer y nunca nos devolvieron la llamada ni escribieron un email, gastamos mas en una llamada internacional de 30min explicandoles una vez mas lo sucedido y tratando que nos solucionen el problema.

2026-07-11 • via Nuitee
E
Elizabeth • couple • us
3
Never again and do not recommend to our friends and family.
Pros:

Liked the room, very nice and location is great. Over priced.

Cons:

Over charged for credit card hold for incidentals, eventually credited after vacation was over so it tied up my money while on vacation.

Ordered a GLASS of champagne from room service and was brought a bottle, then felt akward about refusing it and having to wait forever for a glass of champagne.

Valet driver misplaced our key FOB and had to wait 45 minutes for my husband to go with a staff member to find vehicle in parking garage and discover the FOB was placed on the wiper blade of the windshield!!! Anyone could have stolen our vehicle from that garage. You have got to be kidding me...

Staff leaves much to be desired in the business of hospitality.

2026-06-23 • via Nuitee
A
Ali • solo_traveller • ca
10
2026-06-22 • via Nuitee
A
Ali • solo_traveller • ca
10
2026-06-22 • via Nuitee
O
otasc • family_with_children • my
10
Very good - worthwhile
Pros:

The staff were very helpful. Great check-in. Rooms were big & bright. No breakfast which was GOOD - then I could wander around for coffee places near hotel which were aplenty!

2026-06-16 • via Nuitee
J
jlsg2017 • Business
2
Ants all over
Pros:

Tons of ants, called the front desk. They wouldn’t do anything.

Tired of dealing with them.

2026-06-11 • via Tripadvisor
J
JanKeating_2020 • NONE • Scotts Valley, California
10
Fabulous Hotel in Downtown Palo Alto
Pros:

The location of this Hotel was optimal for my business trip. My room was amazing, and everyone was so nice. I would definitely stay here again!

2026-06-09 • via Tripadvisor
M
Marc • solo_traveller • ch
10
2026-06-09 • via Nuitee
S
Stanislav • solo_traveller • us
10
Pros:

Spanish architecture, very quiet, spacious room, valet parking

2026-06-05 • via Nuitee
F
From Seattle • family_with_children • us
8
It was okay, could've been better.
Pros:

The location is great and the staff checked us out was great as well. The bathroom was very clean when we checked in.

Cons:

The room layout was kind of strange but pretty large comparing to other hotels in the area. The issue was that the cleaning staff did not clean the bathroom at the 2nd night. The bathtub was dirty, so we had to clean it up. The floss and toilet paper were not filled. We did not bother to call as it was near midnight. We were disappointed it was not cleaned even with the high tips we left on the 1st night. Also, we were not explained about breakfast areas and complimentary drinks when we checked in. We found it out when we were checking out.

2026-05-27 • via Nuitee
C
Christine • extended_group • us
10
2026-05-24 • via Nuitee
C
Christine • family_with_children • us
10
2026-05-24 • via Nuitee
A
Ashley • extended_group • us
10
Pros:

Valet was easily accessible. Staff were amazing and very friendly

2026-05-21 • via Nuitee
G
Gawon • family_with_children • kr
10
2026-05-19 • via Nuitee
G
Gemma • couple • es
8
2026-05-13 • via Nuitee
T
Tingting • solo_traveller • us
10
2026-05-12 • via Nuitee
C
Carlo • couple • it
9
2026-04-29 • via Nuitee
S
Syreeta • couple • us
8
It was nice ,staff were great ,no WiFi was a bummer
Pros:

Atmosphere

Cons:

No WiFi or refrigerator

2026-04-26 • via Nuitee
P
Pei Pei • family_with_children • us
9
2026-04-26 • via Nuitee