Hilton Garden Inn Jacksonville JTB/Deerwood Park

I enjoyed my stay. The room was clean, and the staff was cordial.
I appreciated the fridge and microwave being in the room.
The staff checked in on me via text, and that was considerate.
I would definitely stay again.

Location was perfect.

Fast check though it was a late one

The girl at front desk was very nice & easy to talk to

When we arrived and checked in the Santa’s member was very polite and helpful and it was very quick and easy. The room was very clean and tidy and was a great size. The only downside is that you have to pay extra for breakfast and order it from a menu so we bought and made our own breakfast. We had no other problems and would visit again.

Everything was nice and clean and quiet

I thought I had booked this hotel for March of next year instead of March of this year and then I received a bill from my credit card company so when I had been charged so I called Expedia and they explained that Hilton had charged me half of the rate since I was a no-show. I then called Expedia who put me on hold and called the hotel and then Expedia came back and said the hotel refused to refund my money since I was a no-show. I then decided to call the hotel myself and talk to the manager. Good thing I did. I wound up speaking to a lady by the name of Kyla and she couldn't have been more helpful or supportive or sympathetic to my situation. She gladly refunded my credit card which worked out good since I'm on a fixed income. Long story short there are good people out there in the world willing to help you out and greed hasn't completely taken over. Thanks again Kyla for all your help you are fantastic and I will definitely book with you guys for next year just because of your customer service. Keep up the good work. You're a rare breed

Sehr gute Lage, Funktion passend und Personal am Empfang nett.

The facility was clean quiet and welcoming

SEE PHOTOS ATTACHED!!
My daughter’s graduation from a nearby university turned into a nightmare. Her car was burglarized in the parking lot of the Hilton Garden Inn Jacksonville JTB/Deerwood Park, and the hotel’s response was extremely disappointing. The break‑in caused major damage and theft, yet onsite staff and management showed little concern, offered no guidance, and stated the hotel takes no responsibility. They also refused to reimburse any portion of the repair costs.
What makes this worse is that the parking lot has no security cameras, despite the area being known for frequent car break‑ins. The Duval County Sheriff’s Office confirmed that this location clearly warrants proper surveillance, but the hotel has chosen not to install any at the time of my stay.
For a Hilton‑branded property, the lack of basic safety measures and lack of accountability is unacceptable. I left with a damaged car, out‑of‑pocket expenses, and no support from management.
I strongly urge travelers to reconsider staying here—especially if you have a vehicle or valuables. Until this hotel installs proper security, guests remain at risk. Definitely will never stay at Hilton brand in this area!

I stayed at this hotel on a business trip glad after a client recommended it. This was an excellent choice, check in was fast and easy and I got excellent advice on local restaurants nearby of which there are many well within walking distance. I especially liked Millers Ale House but that is for another review! Beaches are close and once again the front desk person gave us good directions. It is always good to speak with a local who can give clear directions and obviously knows their town. Everyone working here was friendly and approachable, and the lobby and room was exceptionally clean which I've found can be hit or miss in Florida beach town hotels.

I have concerns about the cleanliness of the establishment. Additionally, the breakfast was cold and of poor quality, and I was overcharged for the service provided.

location was good. breakfast was OK