Hilton Garden Inn Jacksonville JTB/Deerwood Park

Hotels
•
Hilton Garden Inn
8.2 (216 reviews)
9745 Gate Parkway North , Jacksonville , US
+1 904-997-6600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms / allergy-free room
Polite and helpful staff / quick check-in / considerate text check-ins
Excellent location and peaceful/quiet
In-room fridge and microwave
Enjoyable overall stay / would stay again
Good breakfast (when purchased)
Cons:
Broken ice machine / no ice bucket
Paying to park
No bar / breakfast extra charge
Bed firmness issues / pillows too soft / scratchy top cover
Shower knobs had rust
Incorrect bed type given for one guest

Categories

Cleanliness
8.8
Generally praised as very clean and tidy (multiple mentions of clean rooms and an allergy-free room); minor issues noted (rust on shower knobs, a slightly scratchy top cover).
Service
8.6
Staff repeatedly described as polite, cordial and helpful (quick check-in, considerate text check-ins, pleasant front-desk interactions).
Location
9.2
Multiple reviews call the location perfect and in a nice place; described as peaceful and quiet.
Room Quality
7.4
Mixed room comfort: some enjoyed the room size and sleep quality, but several complaints about bed firmness, overly soft pillows, scratchy top cover and a wrong bed assignment for one guest.
Amenities
7.6
Some useful in-room amenities (fridge, microwave, allergy-free room) but notable shortcomings: broken ice machine, no ice bucket, no bar and breakfast service is extra/limited.
Value for Money
7
Perceived as decent overall but reduced by extra charges (paying to park, paid breakfast) which some guests called unreasonable.
Food and Beverage
8
Breakfast received positive comments for quality from some guests, but the need to pay and order from a menu and lack of a bar were drawbacks.
Overall Experience
9
Overall experience rated positively across reviews (many would stay again, described as relaxing and enjoyable), despite a few amenity and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Nearby Attractions
Located just 4 miles from the University of North Florida and close to local beaches, the Hilton Garden Inn Jacksonville JTB/Deerwood Park offers easy access to both academic and leisure destinations.

Relaxing Amenities
Unwind in the outdoor pool and hot tub, or enjoy the convenience of in-room microwaves and refrigerators. Each room also features cable TV with pay-per-view movies and a coffee maker for your comfort.

Full-Service Experience
Indulge in delicious meals at the on-site restaurant or opt for room service. Stay productive at the 24-hour business center, keep fit at the gym, and take advantage of guest laundry facilities. With a 24-hour front desk, your needs are always met at the Hilton Garden Inn Deerwood Park.

Book your stay now at the Hilton Garden Inn Jacksonville JTB/Deerwood Park for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: The Double Room cannot accommodate an extra bed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 216 reviews
Cleanliness: 8.8
Service: 8.6
Location: 9.2
Room Quality: 7.4
Amenities: 7.6
Value for Money: 7
Food and Beverage: 8
Overall Experience: 9
M
Miosotis • couple • us
10
Pros:

I reserved the allergy free room it was amazing

2026-10-25 • via Nuitee
M
Miosotis • couple • us
10
Pros:

Location and peaceful

Cons:

Didn't have an ice bucket, pillows are way too soft,

2026-10-18 • via Nuitee
R
Reed • solo_traveller • us
10
2026-10-15 • via Nuitee
R
Reed • solo_traveller • us
10
2026-10-14 • via Nuitee
K
Kyle • solo_traveller • us
8
2026-09-07 • via Nuitee
M
Michael • couple • us
10
Relaxing
Pros:

Breakfast was vey goood

Cons:

No bar and bed was a little too firm, and the shower knobs had a little rust shove them

2026-09-04 • via Nuitee
L
Leah • couple • us
10
2026-09-02 • via Nuitee
A
Angenette • couple • us
8
2026-08-31 • via Nuitee
T
Tanika • solo_traveller • us
9
Good Stay
Pros:

I enjoyed my stay. The room was clean, and the staff was cordial.
I appreciated the fridge and microwave being in the room.
The staff checked in on me via text, and that was considerate.
I would definitely stay again.

Cons:

The top cover was a bit scratchy. But the bed overall slept very well.

2026-08-26 • via Nuitee
T
Teresa • solo_traveller • us
8
Pros:

Location was perfect.

Cons:

Paying to park is ridiculous!

2026-07-23 • via Nuitee
J
Johnnie Stone • solo_traveller • us
8
Pros:

Fast check though it was a late one

Cons:

I requested 2 double beds instead of I was given 1 full sized

2026-07-07 • via Nuitee
A
Ana • couple • us
10
I liked everything besides ice machine being broken (slight inconvenience) I enjoyed my stay overall that was my only co
Pros:

The girl at front desk was very nice & easy to talk to

Cons:

The ice machine on 3rd floor (where my room was) wasn’t working

2026-06-23 • via Nuitee
J
Jas11111111111111111 • Couples • Lincoln, Lincolnshire, England
10
Great visit, Clean Hotel
Pros:

When we arrived and checked in the Santa’s member was very polite and helpful and it was very quick and easy. The room was very clean and tidy and was a great size. The only downside is that you have to pay extra for breakfast and order it from a menu so we bought and made our own breakfast. We had no other problems and would visit again.

2026-06-11 • via Tripadvisor
J
JACQUELINE • couple • us
10
Excellent
Pros:

Everything was nice and clean and quiet

Cons:

That it was in a nice place

2026-05-26 • via Nuitee
C
Charles • couple • us
8
2026-05-24 • via Nuitee
A
Albright • couple • us
3
2026-04-19 • via Nuitee
T
Tiffany • couple • us
6
Cons:

I was over charged for breakfast.

2026-03-30 • via Nuitee
P
patmac0861 • Couples • Kennesaw, Georgia
10
Exemplary Customer Service
Pros:

I thought I had booked this hotel for March of next year instead of March of this year and then I received a bill from my credit card company so when I had been charged so I called Expedia and they explained that Hilton had charged me half of the rate since I was a no-show. I then called Expedia who put me on hold and called the hotel and then Expedia came back and said the hotel refused to refund my money since I was a no-show. I then decided to call the hotel myself and talk to the manager. Good thing I did. I wound up speaking to a lady by the name of Kyla and she couldn't have been more helpful or supportive or sympathetic to my situation. She gladly refunded my credit card which worked out good since I'm on a fixed income. Long story short there are good people out there in the world willing to help you out and greed hasn't completely taken over. Thanks again Kyla for all your help you are fantastic and I will definitely book with you guys for next year just because of your customer service. Keep up the good work. You're a rare breed

2026-03-27 • via Tripadvisor
T
Thorsten • couple • de
7
Funktionell, ordentlich, sauber
Pros:

Sehr gute Lage, Funktion passend und Personal am Empfang nett.

Cons:

Zimmerservice nur alle 2 Tage und beim 2.Mal nur Handtücher getauscht. Nur eine neue Rolle Klopapier in neu bekommen in 5 Tagen. Für den Preis sicherlich zu wenig.

2026-03-17 • via Nuitee
C
Clara • family_with_children • us
7
Pros:

The facility was clean quiet and welcoming

Cons:

Paying for parking

2026-03-09 • via Nuitee