Hilton Garden Inn White Marsh

Hotels
•
Hilton Garden Inn
8.2 (701 reviews)
5015 Campbell Boulevard , White Marsh , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Pool and amenities not as advertised
Staff treatment varied

Categories

Cleanliness
7.61
Some reports of cleanliness issues, including dirty pools and roaches in rooms.
Service
8.88
Staff described as amazing and welcoming, though there were mentions of some disrespectful interactions.
Location
8.62
Good location noted in multiple reviews, with easy access to attractions.
Room Quality
7.57
Rooms described as spacious but some were old and had maintenance issues.
Amenities
7.9
Facilities like the pool were frequently mentioned as broken or dirty.
Value for Money
8.16
Many guests felt they received decent value but were disappointed by service and amenity issues.
Food and Beverage
8.61
Positive mentions about breakfast and bar service.
Overall Experience
8.28
Mixed experiences with both positive elements such as service and food, countered by significant issues with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:56

Property Description

Luxurious Accommodation and Modern Conveniences
Experience spacious and modern accommodation at the Hilton Garden Inn White Marsh, just a short drive from Baltimore city centre. Enjoy free amenities and convenient services like an on-site convenience store for all your needs.

Convenient Location and Easy Access
Located near motorway I-95, our hotel offers easy access to Baltimore's top attractions such as Inner Harbor and Camden Yards. Explore nearby shopping, dining, and entertainment options effortlessly with our complimentary trolley service.

Fitness and Dining Options
Stay active at our 24-hour fitness centre and enjoy free access to Bally's Fitness Center. Indulge in delicious meals at our on-site restaurant and grab snacks anytime at the 24-hour convenience store.

Book your stay at the Hilton Garden Inn White Marsh for a perfect blend of comfort, convenience, and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 701 reviews
Cleanliness: 7.61
Service: 8.88
Location: 8.62
Room Quality: 7.57
Amenities: 7.9
Value for Money: 8.16
Food and Beverage: 8.61
Overall Experience: 8.28
M
Maskyist • solo_traveller • us
1
2026-05-29 • via Nuitee
H
Hua • couple • us
8
A good place for overnight stay, but the room towards the highway could be noisy.
Pros:

The hotel was comfortable and clean

Cons:

The hotel is too close to the highway, there was a lot of highway noise during the one-night stay

2026-05-26 • via Nuitee
A
Amy • couple • us
6
Not better than holiday inn
Pros:

The lobby was lovely and the staff very pleasant and professional. The food was exceptional.

Cons:

The bathroom needs work. There was mildew around the edge of the tub in the caulk. The bathtub itself is falling apart on the outside by the door. Under the bathroom sink the tile and grout are falling apart and the wallpaper peeling.

2026-05-24 • via Nuitee
D
Dayose • solo_traveller • us
8
2026-05-24 • via Nuitee
K
Kenyon • extended_group • us
10
2026-05-21 • via Nuitee
A
Ashley • couple • us
4
Disappointing
Pros:

Location

Cons:

When I arrived for check in no one was at the front desk and me and other guests behind me were waiting for 10-15 minutes before anyone arrived. The room was located on the 3rd floor. Upon entering there was a musty/old smell. The cabinet that held the microwave was broken and leaning against the wall and the couch cushions were stained to the point I didn’t want to sit there.
I got the room to use indoor pool since it was 100 degrees outside that day. As you can see from the pictures, the hot tub water was brown and had a white film on the top of the water. Disgusting. The pool area didn’t look clean and there were only 3 towels for guests to use after. I had swim shoes so decided to get in the pool. Typically the water is warm but theirs was ice cold. It took me about 20 mins to fully get in and even after being in it for some time I was still freezing. I ended up leaving after an hour. I didn’t even stay there. I don’t plan on going back.

2026-05-21 • via Nuitee
W
William • couple • us
10
2026-05-14 • via Nuitee
S
Sam • couple • gb
6
2026-05-10 • via Nuitee
G
greghH8767KB • Family • Perkasie, Pennsylvania
2
Beware - Attempted Vehicle Break In!
Pros:

Extremely Disappointing Service!!! This hotel is in a convenient location for restaurants, but apparently, it's also a convenient location for crime! During the one night I stayed here, someone tried to break into my car in the parking lot and mangled the door handle. I reported the incident immediately, and filed a police report. The front desk staff said all the right things about customer care, and said that Hilton would assist with the cost of the repair. But that was just pleasantries to make me go away - the hotel is actually offering no assistance at all. I'm not actually suprised, that's what I expected from them. But I want to warn people - do not stay here, unless you want to run the risk of a vehicle break in!!!

2026-05-06 • via Tripadvisor
J
Julie • solo_traveller • us
10
I left an Ipad in my room. The staff called me about it and thoughtfully arranged for me to pick it
2026-05-06 • via Nuitee
T
theturtlebear • Solo travel • Albuquerque, New Mexico
6
It wouldn't take a lot to be really nice, but...
Pros:

The hotel has great promise: Nice lobby, clean rooms and shared areas, comfortable bed, and plenty of Crabtree & Evelyn grooming products. There were several things that dragged down the rating though. The shower spray was inadequate and I could barely rinse the shampoo from my hair. The shower liner was a full six inches too short, not reaching the tub, so you needed to put the actual shower curtain inside the tub if you didn't want a flood. Although there were K-cups and supplies for coffee service, there was no coffee maker. The furniture was okay, but will need a refresh sooner than later.

Before writing a review, I attempted to share this info with the hotel instead. The phone number that was supplied with my folio on an email after checkout wasn't in service. I used the "message" option in the Hilton app, but my live chat was still awaiting someone to sign on after several hours.

2026-05-05 • via Tripadvisor
M
Mon-Tab • couple • us
10
2026-05-05 • via Nuitee
B
Basil • couple • us
10
Pros:

Environment clean

Cons:

Enjoyment

2026-05-04 • via Nuitee
P
Phontavia • solo_traveller • us
10
2026-05-01 • via Nuitee
J
John • couple • us
10
2026-04-30 • via Nuitee
D
Donte • couple • us
8
2026-04-30 • via Nuitee
J
Jason • couple • us
6
Cons:

The mattress on the bed no good

2026-04-30 • via Nuitee
K
Kenneth • couple • us
3
Cons:

The front desk person was rude

2026-04-27 • via Nuitee
K
Kyree • couple • us
5
2026-04-27 • via Nuitee
S
Sam • family_with_children • us
10
2026-04-27 • via Nuitee