Sheraton Niagara Falls

Hotels
•
Sheraton
8 (1215 reviews)
300 Third Street , Niagara Falls , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Parking fees
Some cleanliness issues
Limited food options

Categories

Cleanliness
7.46
Mixed reviews about cleanliness with mentions of dirty areas and low water pressure.
Service
8.93
Staff received numerous positive comments for being friendly and accommodating.
Location
8.97
Location praised for its proximity to attractions and overall convenience.
Room Quality
7.92
Rooms generally noted as clean and comfortable, though there were some minor issues mentioned.
Amenities
7.45
Some amenities well received, but complaints about lack of complimentary breakfast.
Value for Money
7.91
Average value perception; some questioned parking fees and other charges.
Food and Beverage
7.46
Limited food options; recommendations for off-site dining noted.
Overall Experience
7.93
Overall experiences were good, with several guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:43

Property Description

Luxurious Accommodations and Amenities
Sheraton Niagara Falls offers 391 well-appointed guest rooms and suites with modern amenities such as microwaves, refrigerators, and in-room safes. Enjoy complimentary Starbucks Coffee in each room and stay connected with free WiFi access throughout the hotel.

The Reef Beach Club
Indulge in relaxation at The Reef Beach Club, boasting Niagara USA’s largest indoor pool, two hot tubs, and a tank of aquatic life with a coral reef lagoon. Unwind and rejuvenate in this tropical oasis within the hotel premises.

Convenient Facilities and Dining Options
With a 24-hour fitness centre, business centre, and versatile meeting spaces, Sheraton Niagara Falls caters to all your needs. Savor delicious meals at on-site restaurants like Rainforest Cafe, Starbucks Café, and Torrent Bar & Restaurant.

Experience luxury and convenience at Sheraton Niagara Falls - Book your stay now!

Important information:

Please note that the Daily Destination Amenity Fee will include:
- Unlimited Wi-Fi
- Adventure Passport
- Unlimited guest laundry room use
- 2 bottles of water per day
- 20% off scooter day rentals
- $2 off Wine/Beer tasting with Bella Rose
- Business services
- $15 Free Slot Play for the Seneca Resorts and Casinos ($15 per person – maximum 2 occupants, based on double occupancy)

***Must be 21+years of age. Valid Social Club by Seneca (players club) membership required. Free to join with a valid Government-issued photo ID. Minimum $15 Coin-in required to activate the offer. Limit one per person per month. Seneca Resorts and Casinos reserve the right to modify or cancel this program or offer without notice. Blackout Dates are December 31st and January 1stGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 21.60 per day.

Location

Guest Reviews

8
Based on 1215 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 7.93
G
Graca • solo_traveller • us
10
Pros:

Rooms were very clean.

2026-02-14 • via Nuitee
Гульшан • couple • ru
6
2026-02-10 • via Nuitee
E
Elizabeth • couple • us
10
2026-02-10 • via Nuitee
L
LYNNE • couple • us
9
A great place to stay for New Year's Eve
Pros:

We stay at the Sheraton every New Year's Eve. It's a great value for the money. The rooms are spacious and clean. There is a restaurant right downstairs and a quick walk to the casino.

Cons:

N/A

2026-02-10 • via Nuitee
L
Lewis • family_with_children • us
3
Pros:

I like that I got late check out.

Cons:

I didnt like the amount of screaming cheerleaders. I definitely would've choice a different night to come. The pool room was completely unbearable and the the hot tub was full of kids on top of kids. Also the room was dusty, I took a pic to show the dust. But I wish I would've got a video of the pool room but id rather not film children. Also toilet kept getting plugged with minimal paper in it.

2026-02-09 • via Nuitee
C
Crawford • family_with_children • us
7
Pros:

Staff very helpful, curteous, and understanding during check-in issues and checkout.

Cons:

Not enough diverse gym equipment

2026-01-31 • via Nuitee
H
Heather • couple • us
10
The staff was friendly and service was great!
Pros:

It was clean and affordable and the staff was excellent. It was across the street from the convention center where my children were competing.

Cons:

My daughter is afraid of elevators and the fob system for the stairs wasn’t working correctly at times. However, the staff always helped her when she had problems with it.

2026-01-30 • via Nuitee
B
Branden • couple • us
8
Cons:

I keep getting charged $20 to park even tho I walked kinda feel like that's should be free in the first place

2026-01-29 • via Nuitee
J
Juan • couple • mx
10
2026-01-27 • via Nuitee
D
Davidson • couple • us
10
2026-01-26 • via Nuitee
R
Rajesh • solo_traveller • us
9
Nice location to enjoy the fall
2026-01-26 • via Nuitee
L
Lang • couple • us
7
2026-01-26 • via Nuitee
L
Li • couple • ca
1
2026-01-25 • via Nuitee
A
ashley • couple • us
10
Very accommodating staff, great location to get to Canada and walking tunnel to get to casino
Pros:

The staff was super nice and very accommodating. We stayed on the private floor and they offer breakfast snacks and drinks throughout the day and then appetizers in the evening and the staff working the club room were super nice. They have construction going on in part of the property but nothing that bothered what we were doing.

Cons:

No complaints from my experience

2026-01-25 • via Nuitee
L
Luis • extended_group • pt
9
Pros:

Location

2026-01-23 • via Nuitee
Z
ziad • family_with_children • us
7
I was dissatisfied with the delay in receiving the room, the discrepancy in the room price, and the exploitation of the
Pros:

cleanliness

Cons:

I booked through Booking.com for $99 including tax, but when we arrived at the hotel, we were surprised to find that the employee had issued a bill for each room for $120. This is an exorbitant price and exploitation of customers. We were delayed in checking into our rooms and were very tired from the journey from Ohio. After that, the room was charged at $99.

2026-01-21 • via Nuitee
R
Richard • solo_traveller • us
9
2026-01-21 • via Nuitee
S
Sue • couple • ca
9
2026-01-20 • via Nuitee
L
Lois • family_with_children • us
10
Very pleased. Would go to another Sheraton in a minute.
Pros:

We had dinner at the hotel and everything was good with friendly staff. The location was perfect for visiting Niagara Falls.

Cons:

Nothing

2026-01-20 • via Nuitee
A
Antonio • solo_traveller • do
7
Good!!!
Pros:

Room, Location, environment, cleaning.

But have to include breakfast, all hotel have.

Cons:

Have to include breakfast, all hotel have.

2026-01-20 • via Nuitee