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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Games
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Wine release events
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Reception hall
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Secured parking
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Casino nearby
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations and Amenities
Sheraton Niagara Falls offers 391 well-appointed guest rooms and suites with modern amenities such as microwaves, refrigerators, and in-room safes. Enjoy complimentary Starbucks Coffee in each room and stay connected with free WiFi access throughout the hotel.
The Reef Beach Club
Indulge in relaxation at The Reef Beach Club, boasting Niagara USA’s largest indoor pool, two hot tubs, and a tank of aquatic life with a coral reef lagoon. Unwind and rejuvenate in this tropical oasis within the hotel premises.
Convenient Facilities and Dining Options
With a 24-hour fitness centre, business centre, and versatile meeting spaces, Sheraton Niagara Falls caters to all your needs. Savor delicious meals at on-site restaurants like Rainforest Cafe, Starbucks Café, and Torrent Bar & Restaurant.
Experience luxury and convenience at Sheraton Niagara Falls - Book your stay now!
Please note that the Daily Destination Amenity Fee will include:
- Unlimited Wi-Fi
- Adventure Passport
- Unlimited guest laundry room use
- 2 bottles of water per day
- 20% off scooter day rentals
- Business services
- Free slot play for the Seneca Resorts and Casinos will incur an additional charge of USD 15 per person for a maximum of 2 occupants, based on double occupancy
Must be 21 years or older. Valid Social Club by Seneca (players' club) membership required. Free to join with a valid Government-issued photo ID. Minimum of USD 15 Coin-in required to activate the offer. Limit one per person per month. Seneca Resorts and Casinos reserve the right to modify or cancel this program or offer without notice. Blackout Dates are December 31st and January 1st.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 21.60 per day.
Location
Guest Reviews
Excellent place , great location and service.
There should be a 24 / 7 restaurant .
Genel olarak konaklamamız iyi geçti
Ama otopark ve kahvaltının dahil olmaması durumu rezervasyonumuzu ayarlarken açıkça belirtilmemişti. Bunu biliyor olsaydık başka bir yer arardık
במחיר הזה אפשר היה לתת ארוחת בוקר
No thing Even the fridge doesn't work
They charge me twice for my stay I'm still contact them to get my refund
staff so friendly and helpful
Breakfast not that great. Didn't meet appreciable quality and level.
I liked that the hot tub had adult only 7 to 9am, my sister and I enjoyed a nice and quiet time.
Our stay at the Sheraton Niagara Falls was absolutely wonderful from start to finish! The rooms were spotless, beautifully maintained, and felt so fresh and comfortable after long days exploring the falls. You can really tell the staff takes pride in keeping everything clean and welcoming. 🌊✨
A special thank you to Goeash (not sure of name spelling) at the front desk, who truly made our experience exceptional. From the moment we arrived, Goeash was warm, professional, attentive, and incredibly kind. They went above and beyond to make sure we felt welcomed and taken care of throughout our stay. It’s rare to come across someone who brings such genuine hospitality and positive energy.
I also want to recognize the gentleman working the night desk during our early departure. I unfortunately didn’t catch his name, but he was exceptional. He checked us out quickly and accurately with such kindness and efficiency during a very rushed morning. Honestly, we would not have made it out on time if it weren’t for how smoothly he handled everything. That level of professionalism and care made a stressful moment feel effortless.
Between the beautiful accommodations, excellent service, and perfect location, this was easily one of the best hotel experiences we’ve had. We would gladly stay here again and highly recommend it to anyone visiting Niagara Falls!
Rooms were clean, lounge service was excellent.
Location was great,very nice staff & room.
Everything was fine.
Enjoyed our stay at the Sheraton. Everything was great! The one thing we really didn’t like is the strong smoke/weed smell from one of the rooms near ours. We specifically booked this property as it was no smoking, we have a toddler. And it is really disappointing to have that smell for a long time persisting in the corridor.
Comfortable, spacious King Room close to the Falls!
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