Courtyard by Marriott Charleston Historic District

Excellent location!

Location is good

notified of items left behind and offers solutions

Can't Speak highly how accommodating they were from how seamless it was to check in. Meals were fantastic and always on time. If we ever come to Charleston again we will definitely being staying here again.

The staff at this hotel is phenomenal! From the catering team, to the front desk, to the cafe attendants, to the valets = EXCELLENT!

There was no provided breakfast

Excellent hospitality and facilities!

I coordinated a business meeting for 46 guests to stay at Courtyard by Marriott Charleston Historic District. I worked with Ashlynn Hill, Carson Kosar and Tess Schwemmer. Coordinating a meeting this large always involves many changes. Ashlynn was on top of everything and made changes daily for my team. Carson ensured that I ordered the correct media equipment and ordered the best meals for our group. Thank you also to Jay Bryant, Caddy, Destiny, and Heather. Great Experience.

A lovely, large hotel: clean, classy in parts, good ambience and decor; and 2 nice and helpful staff in Rhiannon and Austin 🤗(an exception was a receptionist, who didn't know where the tourist information centre was nor how to direct us! We had to help her😐). 

Our room was spacious (as we'd paid for / requested); albeit with 2 large beds for a double room! 

The hotel is well situated, making it relatively easy to walk to various places of interest, restaurants, shops, etc. It has an external swimming pool and sitting area (inside and out). There is also a biggish library, and 2 PCs to use. Furthermore, it was 'refreshingly' lovely to have easy access to chilled water (although surely providing water in the room for new arrivals isn't too much to ask; especially given the heat!). 

In terms of negatives:

1. The 'complimentary' wifi' was problematic. We finally got this resolved, with the help of Austin; getting in touch with the hotel's internet provider and they connected us externally. However, it meant 3 days without any connection on our phones (which worked fine around the rest of Charleston!);

2. Housekeeping staff were VERY slow to make up the room (mostly done late afternoon)! Once they forgot to dress the bed! 

3 It was disappointing to have 2 large beds, with the side tables between the two. Consequently, regardless of our bed choice, only one of us had access to a table!

4. Curiously there is no safe in rooms (but safe deposit type of facility at the reception desk; but not very private and, presumably, one would have staff standing alongside, as it's also the receptionist spot!

5. The sun beds were uncomfortable; and management should try them: I'm sure replacements will be soon ordered thereafter!

6. No recycling bins: the manager advised everything was sorted out eventually, but I advised doing it at source would be much better for core messaging, customers, and housekeeping staff: he didn't agree and I'm unconvinced!

7. It was frustrating that while coffee is well catered for, there was no kettle in the room or indeed hotel, surprisingly! Surely breakfast t-bags are not a stretch to provide, alongside a kettle for tea- drinkers; even from reception. On occasion, staff were able to procure some teabags and hot water; albeit separately. This was a cumbersome process and experience for them and us!

Tip: It's easy to get a Carta (public transport) bus from the airport, especially as it's only $3 each! Look for the semi-covered Carta bus stop; and Route 11.

Loved the whole property.
Colin in valet stood out for his service and friendliness.
Also the front desk and general cleanliness stood out

I can't say enough great things about my experience with this hotel for a small (10 people) meeting over the course of 2 days. Ashlynn was so great to work with on all things booking! She had a high level of communication and quick turn around time on emails.
Carson was incredible helping me with food and was accommodating to several odd requests our team had such as a birthday celebration.
I will hands down be back for business trips and personal trips in the future!

:)

Love staying here and will certainly stay again. The room was clean and pretty and the service was great. The front desk staff young woman was warm and friendly and answered all of my questions kindly, even providing helpful suggestions for local food and entertainment. Great stay! Thank you!

The young lady at the front desk Brianna or Brian, a white lady in her 20's with dark black hair was EXTREMELY nasty and very dismissive when I asked her to check-in at the desk AND when I asked her to check-in my teammate she snapped "I can do one thing at the time."

After checking-in, 5 minutes later Brian or Brianna also proceeded to then interrupt a meeting I was having with my team to tell me I must pay $40 to valet my car now!! I believe her words"This is very serious, you must valet your car, NOW!!!" and she was extremely hostile towards me and my staff. Totally OTT, rude, dismissive and hostile!

Then when I moved my car, the valet made me pull it around the block again. Awful front desk lady who has TREMENDOUS hatred in her heart for paying Marriott customers!!!

Also the women in front of us, who was in Charleston on her bacholerette this Brianna or Brian (lady in her 20's/early 30s) at the front desk wouldn't let the bride for own her bachalorette check-in as the husband booked the room. The poor lady was so upset!

HORRIBLE hotel experience, Outdated old rooms needs to be updated. Breakfast was basic and overpriced. $5 for a tiny yogurt cup and $10 for a cup of fruit!! (yogurt can be bought at Walgreens down the street for $1!).

As a Marriott Bonvoy member, 1000% never staying here again and it all started with a VERY VERY NASTY lady at the front desk! Take my advice, STAY AWAY and WAY much better hotels for the same price point in downtown Charleston.

We utilized the valet parking to save the stress and hassle. Tristen and Christian were very helpful and had positive attitudes which made the final step of our stay perfect!

This hotel is perfect for your stay to explore everything you want to see in Charleston you can walk to all places that are must to see!
Clean and huge rooms and friendly staff