Quality Inn & Suites West Chase

Hotels
•
Quality Inn
4.3 (301 reviews)
2930 W. Sam Houston Pkwy South , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Close to downtown
Convenient parking
Comfy beds
Cons:
Cockroaches
Dirty rooms
Unpleasant smells
Poor service

Categories

Cleanliness
1.44
Multiple reviews mentioned cockroaches and dirtiness throughout the hotel.
Service
5.92
Service was mentioned as poor in several reviews, but there were still some positive experiences with staff.
Location
7.96
The location is praised for being close to downtown.
Room Quality
3.41
Rooms reported to have bugs and unpleasant odors.
Amenities
5.44
Limited breakfast options and issues with room facilities were noted.
Value for Money
3.4
Many guests felt the hotel didn't provide value for the price due to cleanliness issues.
Food and Beverage
4.45
Breakfast had low variety and complaints about lack of refills.
Overall Experience
2.41
Overall dissatisfaction expressed with serious concerns about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:15

Property Description

Convenient Location
Quality Inn & Suites West Chase is ideally situated in Houston, just 5.8 km from CityCentre Plaza and within close proximity to popular attractions like The Galleria Houston and Lakewood Church Central Campus. With William P. Hobby Airport only 36 km away, traveling to and from the hotel is a breeze.

Modern Amenities
Enjoy a comfortable stay with free WiFi and complimentary private parking at this 2-star hotel. The property also boasts a 24-hour front desk for your convenience. Rest assured, the entire premises are non-smoking, ensuring a pleasant environment for all guests.

Nearby Attractions
Explore the city with ease, as Waterwall Park is just 13 km away. Whether you're here for business or leisure, Quality Inn & Suites West Chase offers the perfect blend of comfort and convenience for your stay in Houston.

Important information:

Please note: payment in cash is possible upon check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

4.3
Based on 301 reviews
Cleanliness: 1.44
Service: 5.92
Location: 7.96
Room Quality: 3.41
Amenities: 5.44
Value for Money: 3.4
Food and Beverage: 4.45
Overall Experience: 2.41
J
Jiana • couple • us
10
2026-01-20 • via Nuitee
U
Unique • extended_group • us
5
Pros:

So close to downtown

Cons:

Roaches

2026-01-20 • via Nuitee
L
Lamont • couple • us
4
2026-01-20 • via Nuitee
F
Feddel • couple • us
7
Cons:

Lack of carts to move lugage from car to room.

2026-01-19 • via Nuitee
M
Marquis • couple • us
8
2026-01-19 • via Nuitee
K
Kendrelle • couple • us
4
2026-01-19 • via Nuitee
M
Michael • extended_group • us
1
Poor
Cons:

The page said pet friendly so once arriving I was told they wasn't which end up costing me 100$ more to get a decent room at the last minute . Really put me in a financial struggle all because someone wasn't doing their job right

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • us
1
It was horrible I had to leave on my second night
Pros:

Parking was convenient

Cons:

The lobby halls and rooms smelled like cigarettes the room was roach infested there was roaches everywhere at night told the front desk agent Ricardo and he knew it was like that he stated that the hotel is full of roaches

2026-01-19 • via Nuitee
W
Wasiu • couple • ng
4
I wasn't particularly satisfied with the hotel's services
Pros:

The room is spacious, and the bedding is satisfactory. The facility is also strategically located and can be easily accessed. Further, it has a sizable parking space.

Cons:

The room was full of cockroaches and other insects. Also, the breakfast is not satisfactory; for instance, hot water is not usually refilled once exhausted. Further, seemingly, the Management of the hotel is more concerned about making profits than customer satisfaction.

2026-01-19 • via Nuitee
P
Porfirio • couple • us
8
2026-01-19 • via Nuitee
S
Sam • couple • gb
1
Terrifying
Pros:

Nothing

Cons:

The roaches in the room

2026-01-19 • via Nuitee
L
Lazaro • solo_traveller • us
1
Cons:

Bad stuff ..and bad rooms ..I won't recommend it at all

2026-01-19 • via Nuitee
F
Fabiola • couple • us
6
2026-01-19 • via Nuitee
R
Ram S • family_with_children • us
1
Too bad
Pros:

I don’t like anything

Cons:

I don’t like anything and everything is very bad ,

TV is not working
Heat and AC is not working
Toilet bowl is not filling water automatically
No hot water
Phone is not working

2026-01-18 • via Nuitee
C
Clara • solo_traveller • us
4
Pros:

The room was spacious

Cons:

The hotel was not very clean. The available breakfast looked like food for prisoners, and the female staffs were unfriendly, they didn’t even greet the customers.

2026-01-16 • via Nuitee
S
Sandra • family_with_children • us
1
2026-01-15 • via Nuitee
M
Mohammed • family_with_children • us
3
2025-12-14 • via Nuitee
L
Laura • family_with_children • us
2
2025-11-21 • via Nuitee
T
Tran • extended_group • us
1
2025-11-15 • via Nuitee
O
Oscar Fabian • family_with_children • co
7
2025-11-13 • via Nuitee