Embassy Suites By Hilton Seattle - Tacoma International Airport

Construction noise and dust

I cold day before I arrived to verify that construction on Hotel would not affect the pool of breakfast.. i was told they would not be affected, but the hot tub was broken. When I arrived the next day the pool had a closed sign on it. I was looking forward to th a t and it was not available.

Staff could care less clients were happy or not. They charge for the shuttle from the airport.
Happy hour was very mediocre
Chairs were torn and worn everywhere. Not a good look, and very uncomfortable.
Used towels were on the floor when we arrived in our room

Only one elevator was working and the pool was closed 😞

I am being careful not to compare this place to what Embassy Suites once was, as this is far from that great place. Only one of three elevators was operational, and the hot tub was closed. They said it was due to a "big renovation", but the situation was the same last year when I stayed there. One of three ice machines was not working. The bed is at least 12" too high. I am 6' high, and had to jump up to get into bed. And forget about sitting on it to get dressed! I had to run the water full-blast for 3-4 minutes to get any hot water. And be sure to add $25 per night for parking (per car if multiple). There are better values in the immediate area.

The person that checks us in, didn’t tell us how to to the room or that we need cards for breakfast in morning, I overheard someone asked for breakfast cards. but when I ask for the cards I was told they ran out and that we would not need it that We just needed to give the number if they requested the cards. Then in the morning the lady at the omelette bar ask for the card and I told her what the front counter said and she didn’t believe me. She gave me a weird look. I was very embarrassed. She didn’t even ask the people behind me for their passes for breakfast. I gave my room number and she ask me if I had the room key. Very awkward moment.

Did not have room or reservation, I even had a text message from the hotel saying I was good

Ants all over the room

The pool was closed and only one elevator was working

Only 1 of 3 elevator worked. Room was full of ants and their solution was to leave a vacuum in the room so we could vacuum them up. Staff was not very friendly. The pool was closed even though online said it would be open.

Construction, going on in the hotel, I was two minutes late for breakfast and couldn't get breakfast

Only one elevator out of 3 was working, hotel was booked full so this was a major inconvenience, took upwards of 10 minutes each time. Ice machines were not working on 6 of the 8 floors including mine. I booked an accessibility room and was put on the 8th floor, which with only 1 elevator was a major inconvenience. Garbage cans on the grounds remained full the entire weekend. Lobby was not a welcoming area like it has been on previous stays, they closed the lobby at 10pm, which was not mentioned anywhere on the booking page, and 10pm closing really means the disgruntled night staff asked us to leave at 9:45. It was nice last year to be able to relax in the lobby with the adults after 10pm once the kids all went to bed, this year we didn't have that. Hot water on the 8th floor took 10+ minutes before it worked, and even then it was just warm, not hot. Pool was closed, which was also not mentioned on the booking page when I booked. Parking gates were not working, so lines backed up and people were frustrated, this made getting in and out of the hotel way more difficult than necessary, especially since we were all charged for parking, that was in fact not secure or had functional gates. Water pressure was terrible in the showers. One guy told me the elevators have been broken for over 6 months, which for a multi million dollar company is just outrageous.