Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.8
Based on 4894 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
R
ruth • family_with_children • au
9
2026-10-24 • via Nuitee
A
Anna • family_with_children • au
9
2026-10-23 • via Nuitee
S
Shannon and Dan • family_with_children • au
8
Cons:

Dryer took forever to dry

2026-10-23 • via Nuitee
H
Heather • couple • au
9
2026-10-23 • via Nuitee
M
Mary • couple • us
10
2026-10-22 • via Nuitee
E
Elizabeth • couple • au
10
2026-10-22 • via Nuitee
J
Joshua • family_with_children • au
10
2026-10-22 • via Nuitee
F
Francine George • family_with_children • au
8
Good but need improvement as 5 star
Pros:

Rooms are spacious, lovely hotel, apartment had washing machine and dryer, nice atmosphere.

Cons:

No mini bar in rooms for being 5 star hotel, breakfast was not the best was not a choice of eggs, food was a bit cold, fruit var was not topped up.
Room service menu wasn't good.

2026-10-22 • via Nuitee
B
Bhavenjeet • solo_traveller • au
10
Very relaxing, comfortable beds and cleanliness is top notch. Very good location.
Pros:

I liked everything about my stay- I will definitely stay there again.

Cons:

No complaints

2026-10-21 • via Nuitee
M
Maxine • solo_traveller • nz
9
Pros:

Fantastic location. Very comfortable bed.

2026-10-21 • via Nuitee
N
Natalia • family_with_children • au
10
2026-10-21 • via Nuitee
D
Delia • extended_group • au
10
Very enjoyable 😊
Pros:

Everything

2026-10-21 • via Nuitee
K
Karyn • solo_traveller • au
10
Friendly, close to business needs, priced right
Pros:

Easy location, easy check in, safe parking

2026-10-20 • via Nuitee
P
Paula • family_with_children • au
10
Pros:

Love how clean and sophisticated the rooms are and love that we can have breakfast included in our room rate.

Cons:

The breakfast wasn't as good as the first time we stayed here, they seemed to run out of everything more quickly this visit.

2026-10-20 • via Nuitee
M
Moses • couple • au
9
Great location and friendly staff
Pros:

Great location and friendly staff

Cons:

NA

2026-10-19 • via Nuitee
Y
Yvonne • family_with_children • nz
10
Beautiful Hotel
Pros:

Great location that is an easy walking distance to the esplanade, eateries, and attractions.

2026-10-19 • via Nuitee
A
Anthony • extended_group • au
9
Brilliant high class property. Friendly competent staff.
Pros:

Unique, thoughtful design and the art work.

Cons:

Nothing. The weather restricted some of our plans.

2026-10-18 • via Nuitee
L
Leah • couple • au
8
Unique and Great Location
Pros:

Love the decor and location!

Cons:

the only thing was the space at the end of the bed it was extremely tight and made moving around awkward!

2026-10-17 • via Nuitee
F
Francine George • family_with_children • au
8
Great Hotel just need to show it's 5 star
Pros:

Facilities is high class, comfortable bed, good size room, great rain shower

Cons:

For a 5 star hotel room don't have mini bar no bottled water only tap water in fridge, room service menu no variety, no breakfast available to room service.

2026-10-17 • via Nuitee
F
Francine George • family_with_children • au
8
2026-10-17 • via Nuitee