Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4371 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
B
Brian • solo_traveller • au
5
staff was great, contactibility was zero staff couldn’t care less
Pros:

location

Cons:

prior to arrival they don’t answer phone
tried for 3 weeks left 4 messages
no reply
Price charged is not what was quoted on booking.com
couldn’t get a key that would work for both days had to renew it second day

2026-02-14 • via Nuitee
S
Shane • extended_group • au
10
Great spot to stay with beautiful amenities with friendly and helpful team.
Pros:

Amazing clean facilities close to airport and walking distance to Cairns CBD
Front office team were great.

Cons:

Nothing.

2026-02-14 • via Nuitee
T
Tim • solo_traveller • au
9
Super comfortable hotel right in the heart of the action. Very nicely furnished..
2026-02-13 • via Nuitee
C
Chun Yuan • family_with_children • au
9
2026-02-13 • via Nuitee
B
Blain • family_with_children • au
10
2026-02-12 • via Nuitee
N
Nima • extended_group • au
7
2026-02-12 • via Nuitee
P
Paul • extended_group • gb
8
Pros:

Great location, nice clean room with good shower and comfy beds
Staff very pleasant

Cons:

Pool was rather small compared to pics

2026-02-12 • via Nuitee
P
Pandy • family_with_children • au
8
Pros:

Slept well

Cons:

All the unnecessary pillows on the bed. 7?

2026-02-12 • via Nuitee
G
Grace • family_with_children • au
10
2026-02-12 • via Nuitee
Y
Yue • extended_group • au
10
2026-02-11 • via Nuitee
K
Kaho • couple • jp
9
2026-02-11 • via Nuitee
C
Catherine • couple • au
10
I would definitely stay there again. Exceptional value for money.
Pros:

Loved the rainfall from the ceiling shower! The room was well fitted out and very modern.

Cons:

Nothing

2026-02-11 • via Nuitee
E
Ella • couple • au
9
2026-02-10 • via Nuitee
D
Deb • couple • au
10
Always love my stay.
Pros:

Central location and always neat & tidy.

Cons:

First time doing inclusive breakfast but wouldn’t do it again. No decent coffee.

2026-02-10 • via Nuitee
C
Carol • couple • au
9
Fantastic place to stay for tropical weekend
Pros:

Room was spacious, clean and modern with lovely view out large windows. Staff were helpful with questions. It is very central and good for accessing many key locations in Cairns.

Cons:

If I am to be picky- the pool area could have been a little bigger and the location of power points in the room a little unhelpful.

2026-02-09 • via Nuitee
N
Nicolas • family_with_children • de
9
Nice
Pros:

Delicious breakfast
Nice pool area
Comfortable beds

2026-02-09 • via Nuitee
G
Glaucus • couple • au
9
Great place to stay
Pros:

Location, hotel facilities, lovely staff and the reusable water bottles in the fridge were a nice touch.

Cons:

The bathroom's sink was quite small and there was no room to place toiletries. First-world problems, I agree, but it would have been nice to have places to store a toothbrush and some other items.

2026-02-09 • via Nuitee
S
Sharples • family_with_children • au
9
2026-02-09 • via Nuitee
T
Tiago • couple • br
10
2026-02-09 • via Nuitee
M
Madalyn • family_with_children • au
10
2026-02-08 • via Nuitee