Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4732 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
C
carly • family_with_children • au
7
2026-06-20 • via Nuitee
L
lisa • solo_traveller • nz
10
Overall good location
Pros:

Location
Rooms
Complimentary Bicycles
Coffee Machine
Staff

Cons:

No coffee mugs (only espresso cups)
Gym had minimal equipment (needs hand weights)
A, little small with 4 people staying

2026-06-20 • via Nuitee
S
Sheridan • couple • au
10
Pros:

Amazing location, clean and comfortable apartments

Cons:

Nothing

2026-06-20 • via Nuitee
S
Steven • family_with_children • au
10
Great stay overall. Thank you.
Pros:

Close to everything.

Cons:

Pools were not very kid friendly compared to other hotels which was fine. We just went to the lagoon.

2026-06-19 • via Nuitee
E
Elizabeth • solo_traveller • au
10
2026-06-19 • via Nuitee
M
Maria • couple • mt
9
2026-06-19 • via Nuitee
T
Trudi • family_with_children • au
10
Fantastic 2 bed apartment - perfect for our family trip!
Pros:

Great location, great family apartment and wonderful staff!!

Cons:

The only note I have is the shower - water spread out onto the floor for every shower

2026-06-19 • via Nuitee
H
Hutchins • solo_traveller • nz
9
2026-06-18 • via Nuitee
K
Karen • solo_traveller • au
10
2026-06-18 • via Nuitee
A
Ashein • solo_traveller • nz
10
Pros:

Amazing time and we were well looked after by the lovely staff at Crystalbrook Bailey for our honeymoon!

Cons:

Nothing!

2026-06-18 • via Nuitee
A
Amanda • extended_group • nz
10
2026-06-17 • via Nuitee
M
Mandy • solo_traveller • au
8
Great location, good coffee down stairs
Pros:

Location

Cons:

The shampoo, conditioner & body wash were made in CHINA, very disappointing. You should source and provide Australian made. We couldn’t work out how to turn off the light over the coffee making area.

2026-06-17 • via Nuitee
K
Kate • couple • au
9
2026-06-17 • via Nuitee
L
lorraine • couple • nz
10
Great Location walking distance to everything.
Pros:

It was a great Location, clean & tidy.
Much better than expected in the heart of Cairns.

Cons:

Nothing to complain about.

2026-06-17 • via Nuitee
C
Camacho • couple • us
10
2026-06-16 • via Nuitee
M
Mardy • family_with_children • au
10
2026-06-16 • via Nuitee
J
Josel • couple • au
10
Good location and nice modern building hotel
Pros:

Good location and nice hotel.

2026-06-15 • via Nuitee
B
Billie • solo_traveller • ca
10
2026-06-15 • via Nuitee
L
Lisa Wilson • family_with_children • au
5
2026-06-15 • via Nuitee
A
Aimee • solo_traveller • au
10
Pros:

I absolutely loved everything about the Bailey & the smell OMG smelled so great! I will be back for a stay cation

2026-06-15 • via Nuitee