Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4371 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
K
Kerri • solo_traveller • au
3
Not impressed at all, was happy to checkout early and drive home to comfort
Pros:

Location is brilliant

Cons:

Prices at the pool area. The pool is disappointing a lot like a hot bath tub. Stains on the carpets around lift areas. Size of the room, the bathroom seems bigger than the bed space. Pillows and beds way too firm. Coffee machine where they serve breakfast needs to be cleaned/flushed it makes the pods taste awful.

2026-03-06 • via Nuitee
J
JOSE • extended_group • ec
10
2026-03-06 • via Nuitee
S
SEIICHI • extended_group • jp
7
特にない。
Pros:

フロントの対応が笑顔で親切だった。

Cons:

「」

2026-03-05 • via Nuitee
B
Brodie • couple • au
9
2026-03-04 • via Nuitee
D
Daly • extended_group • au
8
Very relaxing overnight stay. Will definitely be back again
Pros:

Perfect pool for cocktails and lounging around . Upgraded room for free which was very nice. Thank you

Cons:

Would have liked to know about the breakfast included option when I booked over the phone

2026-03-04 • via Nuitee
A
Allison • family_with_children • it
10
2026-03-04 • via Nuitee
Y
Yako • extended_group • au
9
Pros:

Variety of facilities. Ambience

Cons:

Refund for room deposit doesn't reflect immediately

2026-03-02 • via Nuitee
C
Cindy • family_with_children • au
7
2026-03-02 • via Nuitee
P
Pauline • couple • au
7
Pros:

I mostly enjoyed the bathroom

2026-03-02 • via Nuitee
L
lyndon • couple • nz
7
One night quick stay. Nothing to complain about. Got what I was expecting. Beautiful restaurant.
Pros:

Very friendly professional and helpful staff.

Cons:

One bedroom suite was just ok. Don’t impress.

2026-03-02 • via Nuitee
S
Sarah • couple • au
10
2026-03-01 • via Nuitee
K
Kesa • solo_traveller • au
10
Awesome stay
Pros:

Fantastic hotel friendly staff

2026-03-01 • via Nuitee
L
Lilly • couple • au
10
2026-03-01 • via Nuitee
J
Jordan • solo_traveller • au
10
2026-03-01 • via Nuitee
D
David Surha • family_with_children • au
9
2026-02-28 • via Nuitee
C
charnalise • couple • gb
8
2026-02-28 • via Nuitee
J
James • couple • au
4
Pros:

Rooms looked out into the foyer, wasn’t great

2026-02-27 • via Nuitee
O
Octavian • extended_group • gb
8
Pros:

Nice hotel, clean rooms, good Mexican restaurant, nice pool, however a little small.

2026-02-26 • via Nuitee
L
Linfang • couple • cn
8
2026-02-26 • via Nuitee
G
Greg • family_with_children • au
8
2026-02-26 • via Nuitee