Courtyard by Marriott Munich Garching

Surprise qu'on ne nettoie pas les chambres tous les jours et en plus c'est sur demande !

In the bathroom, which had a modern walk-in shower rather than a shower cabin, there was extensive black mould in the corners. It wasn't just a small amount along the silicone sealant, but a significant mould problem. This is simply unacceptable for a hotel of this standard—indeed, for any hotel—and it also poses a potential health risk.

Parkering i garage kostsde extra, personal när vi kom var otrevlig (asiatisk tjej som var rätt spydig). Hotellfrukost höll inte riktigt kvalitet för pengarna, stressad personal. Det stod att man skulle kunna casta till tv men wifi mm var rätt dåligt. För dom pengsrna borde ni kunna göra bättre.

I would like to express my disappointment regarding my recent stay at your hotel.
Unfortunately, the room was not cleaned properly before our arrival. There was visible dust throughout the room, including under the bed. In addition, the extra toilet paper roll left in the bathroom had clearly been there for a long time, as it was dusty and even wet.
I also requested a slightly late check-out as a courtesy, but my request was handled without any understanding or flexibility.
Another major disappointment was the breakfast. I booked my stay with breakfast included for the entire duration, yet I only had breakfast on one day because the food quality and selection did not meet acceptable standards.
Furthermore, I found the reception staff to be lacking professionalism. They showed very little understanding of guests' needs and were not helpful when concerns were raised.
Finally, the room and breakfast did not match the expectations created by the photos and descriptions provided during the booking process. The actual experience was significantly different from what was advertised.
Overall, this stay fell well below my expectations, and I hope you will take these issues seriously to improve the experience for future guests

Frühstückspreise völlig überteuert.
Kann man in der Stadt um die Hälfte billiger bekommen.
Keine Parkplätze unmittelbar beim Hotel

Bar war nicht gut organisiert , man wusste ja das viele Gäste zum gleichen Zeitpunkt heimkommen ( Konzert von Linkin Park in der Arena)

Our experience at Courtyard by Marriott Munich Garching was, unfortunately, the most disappointing hotel experience my family and I have ever had.

We arrived at the hotel shortly after midnight on 29–30 June, following a late flight into Munich Airport. We had a fully confirmed Booking.com reservation for two rooms (two adults and one child) and presented both our reservation confirmation and our passports at check-in.

The receptionist informed us that our reservation could not be found in the hotel's system due to a technical issue and asked us to wait in the lobby while it was being resolved.

We waited for almost three hours, repeatedly returning to the reception desk for updates. During that time, no practical solution was offered. Despite travelling with a young child, our request to be given at least one room temporarily while the technical issue was investigated was refused. I also suggested creating a new reservation or assigning available rooms so that the administrative issue could be resolved later, but this was also refused.

At approximately 1:45 AM, I contacted Booking.com. Their representative confirmed that our reservation was valid and repeatedly attempted to contact the hotel by telephone, but no one answered. As no solution could be found, Booking.com cancelled our reservation free of charge, even though it had originally been non-refundable.

Shortly afterwards, we had no option but to leave the hotel, book an Uber, and find accommodation elsewhere in the middle of the night, arriving at another hotel around 2:45 AM and incurring additional transport and accommodation costs.

Before leaving, I politely asked the receptionist for her name and requested to speak with the manager on duty. She declined to provide her full name and informed me that no supervisor was available.

What disappointed us most was not the technical problem itself. Technical failures can happen in any business.

ik had een vraag ivm met mijn Mariott reward programma maar ik kon niet inloggen waardoor mijn punten helaas niet op mijn account kwamen, viel een beetje tegen terwijl ze dit manueel perfect kunnen doen (eerdere ervaringen in andere Mariott hotels waar ze dit helemaal geen probleem vonden)

Sterk parfyme lukt på det ene rommet